Flipkart Complaints & Reviews

Dear sir/madam,

I want to lodge a complaint against flipkart for non-refund of money.

I ordered a product "hp x1000 wired optical mouse" from flipkart on the 5th of august, amounting to rs. 240

Product order id - od[protected]
The mode of payment was through debit card.

Few days after the order placed, when i checked my order status no processing was done and suddenly on 11th august when i checked the status it shows me that the product is out of stock and the seller had canceled the product and wrote that the amount you have paid for this item will be refunded.

The status of the product description shows me that the refund is completed but i still didn't receive my money.

It's been more than 5 days i am waiting but still, i am not getting any response.
I tried calling their customer care service but none of them were connecting and responding to me as an invalid dialed number.

I have sent twice the complaint mail regarding this issue to flipkart concerned authorities, but still they haven't given any response.

As proof, i am attaching screenshots of the sms sent by them and the details/description of the product ordered on the flipkart site.

I request your forum to intervene and get me justice at the earliest by instructing them to give a full refund or sending the product again.

Thanking you.

Yours sincerely,
Akshit kakani

I have bought redmi k20 pro black 8gb ram 256gb storage. The payment mode was online paymentand it is 30999rs. After placing order successfully i haven't received any tracking number for order. I was supposed to get my order on 9th of august 2019 but i haven't received it on 9th it was delivered to me on 11th of august 2019. I opened the flipkart packaging and i noticed the box seal was already broken and when i opened it the product which was the mobile was not in that box. I have contacted to costumer care flipkart on 11th of august in between 5 to 6pm and said what happened they suggested me to wait till 23rd of august 2019 so i was waiting but i have received a message saying that my issue was rejected and seller will not be able to resolve the problem.

Hi,
I ordered a watch. The amount was deducted from my account but the order was not placed. I called up to your customer service and he told me that due to some security reasons he is not allowed to tell me the mail id i used for the product to order.

So far i know i have not used any mail id while ordering the product. I only mentioned my phone no. I also mentioned my alternative no. With the address.

Your team is not at all helpfull and not at all responsive to my queries. I want my money back or else flipkart will be liable for this.

Hoping for reply.

Thanks and regards.

Hello team filpkart, (Od[protected]

I would like to share my wrost experience with flipkart pertaining to above order.

We have ordered mi note 7 pro from flipkart and finally received defective item and same has been escalated and requested for replacement of item and same request got approved by flipkart team and item has been shipped.

After receiving item to nearest hub ekart executive neve called me for delivery and updated information as coustmer not interested.
We have again escalated issue to flipkart team and this time we have requested for refund and same has been approved.
After 2 days i have received sms from ekart logistics stating item out for pickup but no one called me for pickup and i called them for pickup almost 50 in a day and they didn't answered my call and cancelled request as coustmer not interested.
It has been a month process with flipkart still i haven't received any solution to m issue everytime they are raising request for refund else replacment and logistics partners cancelled the same by updating wrong information.

My money was hold by flipkart since last month and they playing games with me by not refunding and not picking the for return.
I have rasied many requests in twitter and coustmer care but issue not yet resolved...

Requesting you please look into this else i will never mind to approach consumer court on this.

Thank you.
Vamshidhar reddy

I ordered samsung 6.2 kg fully automatic top load washing machine from flipkart on 7th aug 2019 it got delivered on 8th august 2019 the product defective i asked for replacement. The technician from samsung visited and without resolving the issue he is updating the flipkart that issue is resolved. And seller is rejecting my replacement request. Flipkart is not having proper system to track these things and no quality check is done. Please i want my money back from flipkart

I have bought mobile phone redmi k20 pro black 8gb 256gb from flipkart. I was supposed to get the order delivery on 9th of august 2019 but it is delivered to me on 11th august 2019. I have opened the flipkart packaging then i have noticed that mobile box seal was broken. And when i opened it the mobile was not in that box. As this happened i have contacted to the customer care of flipkart they suggested me to wait till 23rd august your problem will be solved. So i was waiting but today i have received one messgafe from flipkart it is saying your request is cancelled so seller will not be able to resolve your problem

I have ordered real me c2 mobile phone twice, but flipkart not delivered the product. The customer care called me multiple times saying that the product will be delivered but still i haven't received the product. I have ordered the product at 21st july 2019. When it comes to deliver the product the ecom express executive didn't come to deliver the product at the given address instead he asked me to come to his place to receive the order and talked very rudely and in a unprofessional manner. Again flipkart customer care called me to cancel the product and place the order again. I have again ordered the same product which delivery date was 10th august, but till now the product is not delivered and not any update from flipkart side. Kindly look in to this matter as it will cost flipkart very badly.

Dear sir/madam,

I have purchased motorola one power from flipkart on 31st july 2019 same as received on 1st of august 2019, on 3rd aug 2019 i have complain about the charging issue it takes more than 3 hrs to complete the charge based on this they sent one # tech person to my place he doesn't know about the testing he simply closed the ticket again on same day i have contacted and raised the ticket again that same # only came and without testing he closed the ticket on same day night i have contacted and raised a concern about same issue still i didn't get any proper update from your side, i need a proper update from your side, kindly update as earlier. I hope i will get good response from your side.

That tech person doesn't know about anything, before closing the request they should get the update from the consumers those things they are not doing, i want proper solution kindly help me to get this issue solved.

My latest complain number: in[protected]

Thanks & regards,
Logesh r

I had done order 1pacage 13 days ago (5 august)
Team has done called me date. 11 august. But i can't take my package. But i told them that i will receive tomorrow that's pacage. But team didnt responsece me. I was waiting teams response with 5 days. I hade done call flipcard costemer care. But didn't solve my problem. I am always available take my package. But i went flipcard msg that you were not available. This is not fare i am so nervous. If my package will not get tomorrow. I will not user another time flipcard.

I cant login my flipkart account since yesterday. Showing unsuccessful error
Login unsuccessful please retry in minute. And i am retrying it for last 6 days no success.
Please rectify the error. Since i had bought products. If there is a return that was due to quality issue of flipkart.
Even taken as a flipkart plus membership and providing bad service

This is with reference to my order at flipkart vide order reference od[protected]. The order was of samsung a50 mobile with exchange of old smartphone.

During the purchase, it was informed by flipkart that customer has to exchange any smartphone in working condition and did not specified anything else. The exchange value flipkart was giving was 500 inr however due to freedom sale flipkart gave 2000 inr extra otherwise normal exchange rate was 500 inr only.

Today the flipkart delivery boy rejected my old smartphone as one small nob was misplaced. The old phone (Nokia) is in working condition with no scratches and at present i am using the same phone.

This is simply a cheating by flipkart and proved that flipkart is here in india to make foll of poor customer and only to make money.

Flipkart has taken my hard earned money of 16000 inr one week back and today flipkart has rejected to deliver my new phone.

Indian consumer complaints forum is requested to take up with flipkart so that more poor citizens of india should not face this situation.

I also need justice for misleading behavior done by flipkart.

Thanks and regards

Swapnil srivastava

Hi, i ordered for 2 mee mee liquid cleanser on flipkart and delivered date was appeared as 6th aug, 2019. But when i checked the order status on flipkart app on 6 aug, i show the order status was showing as delivered. I called the customer care immediately and they told me to wait 24 hours. I called again on 8th aug and flipkart customer care took my complaint and told me that you have to waith till 13 aug by which technical team will resolve my complaint 100%. I called them many times but every time they extend the time by 2-3 days. Again when i called on 13 aug, flipkart technical told me to wait again 72 hr. Today on 16 aug they are saying again to wait 2-3 days.
Its too pathetic. Flipkart service is really a burst service i have ever seen. It have no control over its customer care, logistic dept, technical team. I never recommend anyone to purchase anything product from filpkart.
Am planning to take this issue to consumer forum. Please advice me how to proceed for the same.

Regards
Rahul tiwari

Ordered a phone... Guaranteed delivery by 16th aug 2019
Till now no sign, no updates...
Disappointed this time...
See attached screenshot...
Product received @bamnoli sort centre on thu, 14th aug10:02 pm new delhi
Plese my current update my product location. And delivery tody fast i'm so excited because of no smartphone this time. Please, ekart delivery boy no send me.

Flipkart Delivery man called me and told me to wait at a place and I waited there for 15 minutes and left. After 15 minutes he reached there and called me. As I had left from there he called me many swear words that I haven't heard in my life. What will be the condition of Flipkart if the appoint such employees.. I'm having recording of that Phone call.

I had booked a study guide from flipkart on 13/8... The product is at delivery centre from 12/8... But there is no response from deliver y centre neither the delivery centre try to contact me... And when i am contacting the ecom express executive & flipkart executive... They are giving me false assurance from last 4 days that product should be delivered tomorrow & tommorrow... Such a cheap quality servicei

As I order hitcolus shoes ..size 8 and they mention in recipet as 8 no. But in inside the box there is larger size.. it happen second time .. and in Flipkart there are no option for replacement .. I don't want refund because same product rate is so high.. I want replacment
Order no. OD[protected]

Ordered sony sa-d40 80w bluetooth home audio speaker on flipkart. Promised delivery date was 14 aug 2019, the product was not delivered on 14th august, i've enquired on toll-free number of flipkart, the flipkart team promised that they will delivered within 3days as they failed to deliver on promised date. On 16th now flipkart team saying it will take till 20 aug 2019.

I have order boat headphone from flipkart. Excepted delivery was 13 aug, but on 15 aug product was not delivered so i called customer care and she ensured me that our customer service executive will get back to me. Today order was cancled tell delivery person was not able to reach even after multipal attempt, but i didnt received any call from delivery person.

Dear sir,
I had ordered a rakhi set for my brother on the auspicious occasion of rakshabandhan. But the product he has received was totally different from what i had ordered. I am very disappointed with the seller. If they don't sell the product as shown in the picture, they have no right to scam us by posting a different product and selling a completely different of a very cheap quality. The product that my brother has received was not the worth paid. It has hurt our feelings. Flipkart should block this sellers from their site for doing such fraud. Just look at the difference in the rakhi advertised and the rakhi that they actually sent. Really a very horrible experience.
Order id is od[protected].

Please take some strict action regarding this matter. Waiting for your response.

Ordered caso edifice watch from flipkart the cost was 8495 they sent me a wrong product. The cost was 2500 only. I complain against this issue and they assured me they will pickup the product and will make refund but its almost passed 25 days they didn't pick up my product yet. Once whishmaster came at my door to pick up but he refuse i don't know why he was saying they want some kind of confirmation email from flipkart. I call every day to confirm when they will pickup my product as always they said today we will pickup but relality is they are not picking up my product