Flipkart Complaints & Reviews

Tried to buy a samsung washing machine from flipkart on 20th december 2018 and while going through the ordering process the amount git deducted from my bank account but order never got placed. I have called flipkart multiple times but no action has been taken for the refund. I have lost 17100 rupees and it's been 1 month i been behind flipkart for a solution. Have checked with the bank and they already confirmed that the amount has been credited to the seller and the merchant confirmed the same. Don't why flipkart is holding someone else hard earned money. Hope the authorities at flipkart have a look this case and take necessary action to resolve the same.

I am a flipkart plus member but still... My account has been blocked by them the reason that has been given by them is due to high number of returns.. I have shopped products around worth of 1 lakh.. Only few items were returned by me due to genuine reasons different product received, quality issue, used product, size issue, etc.
All the items were checked by the wishmaster and then only return was accepted. No warning was given to me in this matter. There is no mention in the companies policy about the total no. Of returns that can be done in one i'd.
I have been mentally harrassed as they don't respond.. Same copy paste messages with different names.
Yash. Thakur23. [protected]@gmail.com
[protected]

Iam purchase on 12/01/2019 asus zenfone model max pro m1 this phone in camera resolution is not good not getting good images after 4days iam raising replacement request in flipkart. One engineer visit my place cheked mobile camera his told this problem is manufacturer defect not replacebul & his teken jobsheet on my sig. That jobsheet on iam clearly mentioned not satisfied this phone camera resolution i want replace or refund but that man cancelled my request.

In case of order od[protected], flipkart delivery person was behaving very supiciously, first of all he was try to process the delivery outside the house as well it seems that he was drunk. Also, when i asked him to show his id, he said he isnt carrying one and i need to talk to customer care. I asked him, i will accept the delivery as its a prepaid order but i would prepare the unpacking video of the same in his presence but he wasn't in any mood to deliver the package in authentic way. Later he ran away with the package when i asked that i would sign only i[censored]npacking video can be prepared.

Return id[protected] The reference number is -IN[protected]. have returned the product of rs.734 got the messege of refund 15jauary 2019 but didnot receive any refund till date 21january 2019 .
Daily they call that it is being updated but no refund amount is there in my account i have email snapshoot everything they say wait for 24 hours but after 1 week also nothing is being proccessed.
You can check if refund has been made to my pay later then why my new order of rs734 it is asking pay now..it should get deducted from pay later only as you said it is refunded from flipkart to pay later.
I want my money back...such a pathetic service flipkart is giving. Making fool to the customers taking money and the time of refund they say refund is made from there side but no refund is received to the customer they dnot care about that irrevant calls are coming we are working.byt no solutions.

I ordered Redmi y2 mobile having order id:
OD[protected] from Flipkart on
15.10.2018 which was cancelled by me on
16.10.2018. Rupees 12461 was debited from my account which was not refund yet. Merchant says that amount already refunded. Please refund my money.
Name:Sachidananda Sahoo
Email: sahoo.[protected]@gmail.com
SBI debit card number: ×××× ×××× ×××× 3914

My name is vishwa and email id is [protected]@gmail.com. Flipkart is continuously harassing me by computerized voice call for the non payment of my flipkart pay later bill of RS 2095.
Wheres i try to open my account for last two month which had been blocked by flipkart. (login unsuccessful.please retry in a minute) Screenshot submitted.
call and ask many times and is giving reason you ve purchased are for reselling, who buy two or three items and resell i tell them clearly to my reason for use,
(i ordered bms lifestyle paddu pan 3 quantity because i have a big joint family morning school going kids in my house, school bus come early morning time saving and fast cooking i have a 4 burner gas stove that reason i ordered 3 quantity)not for reselling
I contact customer support team is raise my issue after customer team calling is telling we cannot do anything, because your account under review. I contact many times to customer care but no use.
I contact Gmail many times but only reply comes (your account is under review we cannot take any action) only that much of reply comes from Gmail.
Collection department calling two or three days is telling your payment pending I explain the tall that's them also telling we will taking request and sending your feedback to service provider team we will resolve 48 hours
but there are so no solve anyone.
I called customer care many times all time customer team raise one new compliant on next day calling from Flipkart and tell your complaint was received we will resolve 48 hours but nothing to happend many times same.
otherwise pay later department will call we already given option before November month you will not pay that reason we will block again, but really link not received no one can any inform all call recording proofs in my
phone my bill generated first of December but is telling option gives November 30 how is possible.
My 8 complaints closing same type but no resolution no any provide any option to my bill payment, I contact customer team 27+times bot no use.

And providing wrong bill also customer care department telling my bill is pending 2095 + 200 penalty some late payment totally 2295 but every 2 days sending me wrong bill and computerized voice messages your bill pending 2495 (I tried to login my account last two months its showing error (login unsuccessful please retry after 1 minute) (all screenshots submitted)

Blocked my account and not providing any option alternative without login how to pay my bill.
I raise complaint consumercomplaints.in that complaint also no update provided starting time one madam call and tell you are complaint receive your complaint solve as soon as possible and giving to option to your bill payment.But next day calling pay later team sir we already gives to option before November month that reason there is no option showing two our system, our consulting team will contact and giving any option but
almost one month over no any consulting team will not contact me.
(All call recording proofs and screenshot available)

You will not giving any option to pay later bill payment and irritating same type I will raise this issue to consumer court.
Blocked my account and not providing any option or alternative without login how I can pay my bill.

one last time asking give me any option or link to my pay later bill payment.

your old customer
vishwanath

My younger brother bought a bed of price 9953 from flipkart on 20 Jan 2019. Next day on 21 I saw the dimension of this product oak not as per our need so I decided to cancel this order but customer representatives told me that I can't cancel because 24 hour over. Now this order is not packed or shipped yet it will be delivere 11th of feb after 20 days. This company is making online fraud why they r not cancelling this product. I will not accept this product. Motive of this company is only profit making not customer satisfaction. They r making online cheat and fraud.

I was purchased my motorola one power in 31.12.2018 and. Delivery date 02.01.2019, my complaint date is 04.01.2019. As it is in return policy by flipkart, but they told me repetedly that technichian is coming your location for repair your unit, but there is no technichian coming till today. Today i case to the dept. Of consumer forum which complaint docket number is "1113034".

As i got my credit card bill of jan’19 there was rs.4813 debit without my permission on 8th jan. I call bank and confirm that was taken by flipkart so i wrote mail 3 times but no response from there side even there phone number is not showing in my app. Still today I haven’t got my money or answer.

I'm facing a big issue for 4 months from your part
I purchased 10 cussion (2 pack contains 5 each) and 10 cussion cover (5pack contains 2 each) with with order id[protected] on october 24, 2018. I tried to return the cussion cover. But flipkart wishmaster taken the cussions instead of cussion cover. So i complained. The wishmaster called me and asked to cancel my complaint. And he said he will give me the money or the product. He pleased me to wait for one month, because he need to get sallery. So i waited. I trusted him. He asked few more days. When i called yesterday he said, he will money. He tried to give 300 rs instead of 838 rs. He said it have only 300 rs. He added that i gave him only 5 cousin. But i gave him 10.
When i said that he rushly behaved. He said if the problem not solved he would come to my house.
His name is rafeeque. There is no issue from my side, if he come to my house it is necessary to contact me. But he did not called me. On the time of pickup only my grandmother was there. She don't no about the product.
I need a proper solution. It is not a issue of 838 rs. But it is a issue of trust

I, Mr. Ravindra Kotian has a complaint against your flipkart online agent Nitin Kumar and Akash Shrivastava.
Actually on December 4, 2018, I received a call from your online agent Nitin Kumar informing me that my son Shubham Kotian has won a cash prize of Rs 12, 40, 148/Tata Safari on purchase of a wrist watch from your Flipkart website. He told us to deposit Rs. 8, 500/- if we want that prize amount, without giving any other information. He even assured us that if we deposit only Rs. 8, 500/- within 2 hours in his account (Akash Shrivastava ) then he will directly transfer the cash prize amount. He called us 3 to 4 times on the same day. However after transfering the deposit amount Rs.8, 500/- the cash prize was not transferred. Then I again called him. He (Nitin Kumar) told us to deposit again Rs.37, 200/-. When I asked him to return our deposit amount, he denied & said that it will take about 45 days. Actually he cheated me and in the evening itself he called me and told to deposit half amount i.e. Rs. 18, 000/- if we are not able to pay Rs.37, 200/- .Now 45 days is over. I called him so many times, but he doesn't even responds to my call.
Sir/Madam, I am from a middle class family and a regular customer of Flipkart, but this is a very strange incident happened to me. Please return my money and take strict action against those two employees. I have proof of Nitin Kumar's ID card of Flipkart, Pan card, Aadhar card, all messages made by him and the receipt of the payment made to him as deposit amount.
I hope you will act as early as possible.

Details of Akash Shrivastava's account:-
Akash Shrivastava a/c=[protected] s.b.i ifsc=sbin0000358

I ordered a phone on flipkart on december 30, 2018 and when i opened the package, it was torn and there was a missing sim ejector pin in the package. I contacted them, they gave me a little amount of compensation for this.

After some usage, i faced various issues with this phone such as camera app not working properly and crashes many times, battery is not holding charge, eis not working properly, resolution is not so good and so on.

For that they created two tech visits and the technician mentioned in the form that the item is defective, however, they cancelled my return request.

Initially they promised me that they will return the item and issue me the full refund, afterwards they told me that it is now not possible, therefore we are sending a replacement, i agreed with them.

But when i e-mailed them to know the status of my replacement, they said that there is no replacement coming to me.

I have records of fake promises by flipkart in verbal as well as written communications.

I want to resolve this issue as early as possible, as it's been one month and i am still struggling to return my defective phone.

For order OD[protected] of amount 412 i have not received any refund so far. Wrote on facebook, wrote on twitter for several times. Raised complaint via email twice with complaint numbers IN[protected] and Incident: IN[protected] and auto response prompts to get back in 24 hours, it has been 7 days and no one cared to get back.

I paid through flipkart wallet balance, but even then i did not receive any money. How pathetic and cheat company flipkart has become! Shame on the entire team. For 412 they are cheating and fooling long term loyal customers like me.

Hi,

I ordered a chair from flipkart (Order number - od[protected] on 18th january and it was shown that the product will be delivered to me by 12th feb which was too late for me. Hence i tried to see some other options and got one chair offline. As per the update till yesterday, i saw that the product was not shipped and was planned to be shipped on 29th january. So i dropped an email to customer service team to cancel the order as i was not getting cancellation option. But they shipped the order today (21st january) morning at 9:33 am. And i have been told that this order cannot be cancelled as now it has been shipped.
I don't want this product at all now. It will be helpful if the order can be cancelled or returned.

Somebody purchased total of rs 1700 gift voucher on 15th jan 2019 through my flipkart account and made payment through phone pe wallet.
The email id on which he sent those gift cards is [protected]@gmail.com.
By luck i retrieved rs 1500 voucher and added in my account. Rs 200 voucher was still missing.
I raised complaints many times on filpkart and every time what i got was only time to wait for 24 hours or 48 hours.
No action has been taken till now.
The situation even got worst when rs 1500 voucher which i added in my account was also deactivated by flipkart and changing my account password too on 17th jan 2019.
What sort of service is this??
The employees of flipkart customer care service whom i got telephonic conversation with were barely knowledgeable. They can't even understand the issue correctly, so how may they give the right solution to us.

I had place a order on 6 december 2018 from flipkart. I paid 22497 for my order uding my rupay debit card. After some time my order got cancelled due to limited stock. And i was told that my refund would get me in a week but after 44 days my refund has not credited to my account. I contect my bank several time and i also went to bank zonal head office but bank has failed to help me. They said to me no amount has sent to your account please re contact to your marchent and ask for it.

I'm tired of doing it. I'm helpless, what i do next i do not understand anything.
If i have not been helped now i will go to the consumer court and then i will file a legal case on flipkart for fraud.

My flipkart id - [protected]@gmail.com
Ragisterd mobile - [protected]
Payment date - 06/12/2018
Order id - od[protected]
Order date - 6 december 2018
Payment method - rupay debit card
Amount - 22497 inr
Refund promise date - 15 december 2018

I have ordered mobiles & some other products to my friends & family members and collegue. Becouse they have no knowledge about online shopping, and now flipkart blocked my account saying that i am reselling products. Without any inquiry, how can they block my account.
And i lost my rs 6148 to order a mobile phone from my friend's account, the refund is not credited to his account, pleasee take necessary action on them. How can they insult me, please check this. Thank you

Flipkart is cancelled my order without notifying me.
Even not first time 2nd and 3rd time this issue remaining.
Even money was deducted and not refund to my credit card.
Very bad service provided by flipkart.

If customer is order a fresh order they are accepted the order and shipped the product and next day order automatically cancelled.

Please help me regarding this.

Praful patel
[protected]

As my product dilver date is 21 jan. So the man who receive my order call me. He asked my proper address so the man who is going to dilver my product use abusive language. And he continiously told the person who was on phone and i heard his voice cleary and he use such a abusive and harsh language. How can he use this type of language with customer, is this is the way to talk with the customer and specially when the customer is female...