Jan 23, 2019
Updated by chandrakant chitragar Dear Sir/Madam
Please read mails that flipkart customers executive replaying against my issues.
Flipkart want escape from my issues without solved. flipkart supporting only seller not buyer. Still my issues not solved flipkart looking like political leader only giving assurance but not execute their assurance. Please check attached images Infinix carlcare agreed to my device is having problem. I am here attached images are only for showing my mobile have a problem. I will saying I will be visit services center. Again arranged the tech visit unnecessary arranging tech visit
Appointment Rescheduled: Dear Customer, our engineer was not able to reach you today. Our Customer Support Executive will reach out to you to fix a new appointment for Ticket ID 9A22-27013FLPKRT-8435781
Dear Sir/Madam
Concerns to that you and and over phone call whatever we had conversion again and again I telling my issues are not solved and also you people want escape from my issues and also you won't speak up with seller to regarding my issues you people giving unnecessary reasons to escape from issue this time will complaint against flipkart every time selling inferior product innocent customers like me. You were arranged tech visit but not solved my issues in proper conditions. I am again requesting return this my Infinix hot s3x that purchase from flipkart before its take wrong way.
Thanking you
Regards
Chandrakant
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On Wed 23 Jan, 2019, 7:15 PM Customer Support <[protected]@flipkart.com wrote:
Hi Chandrakant,
Thank you for your valuable time over the call.
We understand your concern.
We're sorry to hear that you're facing issues with your product 'Infinix Hot S3X (Milan Black, 32 GB)'.
We would like to let you know that as per previous returns request the technician updated that issue is resolved.Due to this, the seller will not be able to fulfill your request for replacement.
We would like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand's authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been sent to you in a different email. This can be used as a warranty card to avail services at the brand's authorised service centres within the warranty period.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
Hope this helps.
Regards,
Ali Afzan
Flipkart Customer Support
Your Query[protected]:04:07 )
Dear Sir
When called me that time busy with you one flipkart customer executive.
I am available in main city of hassan here network condition is too good
and not get any call from you that you saying time and also I don't have
any missed call from you end . now please call me .
Thank you
Regards
Chandrakant
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Flipkart Customer Support[protected]:00:55 )
Hi Chandrakant,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '+91-[protected], +91-[protected]' to talk to you about your concern but could not reach you.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
We hope to hear from you soon.
Regards,
Akshay Gusain
Flipkart Customer Support
Your Query[protected]:51:58 )
Dear Sir
I am available and i am staying in main city of hassan karnataka here
network condition is too good and not get any call from you that you saying
time and also I don't have any missed call from you end . now please call
me . call me on below mention No
[protected]
[protected]
Thank you
Regards
Chandrakant
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Flipkart Customer Support[protected]:48:14 )
Hi Chandrakant,
Thanks for writing in.
We'd like to let you know that we tried to get in touch with you on '[protected]' to talk to you about your concern but could not reach you.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
We hope to hear from you soon.
Regards,
Ali Afzan
Flipkart Customer Support
Your Query[protected]:34:14 )
Dear Sir/Madam
Please find herewith attached the some charting images that I had chat with
infinix carlcare center . in this charting carlcare executive clearly
mentioned and they agreed to my purchase device having some problem so that
I am request to replace or return my Infinix hot S3x Mobile. I hope this
enough to accept my replace or return request.
Thanking you
Regards
Chandrakant
Your Query[protected]:20:43 )
Dear Flipkart
Thank you for your cooperation and supporting to me . but I am disappointed
with flipkart intensionally blocked returns option in my order that I am
not escalate return. Its not good flipkart won't customers issues are
solved smoothly and honestly flipkart want to support their sellers and
unfair product that product sell to innocent buyer or customers. Flipkart
given me 10 days return policy from order product delivered date. I have
still valid for return policy my return police will completed after date
23/01/19 so that flipkart blocked return option in my order but this mail
through I am confirming I am given return this infuriated or incorrect
product that flipkart sold me. One think flipkart want sell problems
product buyer like me.
I am requesting flipkart video call do me then check it my problems are
true or not then take technician or authorized service engineers, over my
issues I was spooked with Infinix customers service care they also agree to
having some problems in my mobile but flipkart will not agree ànd believed
to customers like me.
Please don't waste time take back this my purchased mobile and refund my
amount as soon as possible.
Thanking you
Regards
Chandrakant
Flipkart Customer Support[protected]:48:39 )
Hi Chandrakant,
Thank you for your valuable time over the call.
We understand your concern about the return and we are sorry for the trouble you had to go through.
Please be assured that we're looking into this and will get back to you with an update within 24 hours.
We would like to thank you for your continued trust and support.
Regards,
Neeraj Rajauria
Flipkart Customer Support
Your Query[protected]:05:10 )
Dear Sir/Madam
I am not unnecessary escalating my issue and why not I am escalating my
issue even not complete solved my issues. first upon you people solve my
issues then you can suggest me. If want confirm you call me as video call
then see my mobile display brightness when only opening gallery. Than you
take right step and also I have still valid to return policy. So that you
want solve my issues mean you only arrange service engineer. I will go any
service center because Ivan not having leave in my office. Now day going
our seasonal work. So that I am requesting you arrange or take whatever
decision to solve my problem. Here images I attached and see in that
brightness my mobile display.
And when call me that time I busy so call me 5:30pm
Thanking you
Regards
Chandrakant
Your Query[protected]:51:21 )
Dear Sir/Madam
You block my purchase order for chooce return potion i will complaint
cosumer court i am facing problem and also only arrange to solve my problem
i can not go any authorized service center because i am already complaint
whithin return policy why should i go and show this if want solve you can
arrange any service engineer i broght new not second used from Dear
Sir/Madam
Flipkart customers executives believing only your authorized service
technician but you people not believing customers then why you doing return
and replacement activities why waste of timing . don't arranged any
technician they only doing reboot nothing can they do because they don't
having related software and hardware to solving issues.
I am confirmed with infinix services center over display brightness when
only gallery opening. here some images I attached please check and take
decision
I want replacement if once confirmed from infinix services center over
display brightness problem that time I will be want refund my amount and I
will be return it.
Thanking you
Regards
Chandrakant
Flipkart Customer Support[protected]:28:35 )
Hi Chandrakant,
Thank you for your valuable time over the call.
We understand your concern and we're sorry to hear that you're still experiencing issue with your 'Infinix Hot S3X (Milan Black, 32 GB)', post visit by the service engineer.
Since you've confirmed that you're still experiencing the issue even after the service engineer's visit, we would request you to visit the nearest brand's authorised service centre for a detailed diagnosis of the issue.
Here are the details to the brand authorized service center and the brand support link:
http://www.infinixmobility.com/in/repair-center/
http://www.infinixmobility.com/in/contact-us/
The invoice for this product has been attached with your registered email. This can be used to avail services at the brand's authorized service centers within the warranty period.
We would like to thank you for your understanding.
A short survey that won’t take more than two minutes of your time has been sent to your registered email address. We’ll be happy to hear from you.
Regards,
Shubham Gaur
Flipkart Customer Support
Your Query[protected]:09:03 )
Dear Sir/Madam
Flipkart customers executives believing only your authorized service
technician but you people not believing customers then why you doing return
and replacement activities why waste of timing . don't arranged any
technician they only doing reboot nothing can they do because they don't
having related software and hardware to solving issues.
I am confirmed with infinix services center over display brightness when
only gallery opening. here some images I attached please check and take
decision
I want replacement if once confirmed from infinix services center over
display brightness problem that time I will be want refund my amount and I
will be return it.
Thanking you
Regards
Chandrakant
Your Query[protected]:46:35 )
When gallery opening that time too much brightnees appear on display i cant whach video and images, and its hardest in night time i am facing problem for my eyes its big problem to me and over this issue i was speack with infinix service center as per this device is having problem if you want confirm please call on this No. [protected] please return this device refund my amount as soon as possible.
Some one flipkart executive called me over this issue but she is not believe me called No. is [protected] . realy this device having display brightness problem . and please chech i am attached images display brightnees eventhough you are not belive this images u call me video call then can you realise this fact .
Your Query[protected]:46:35 )
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Auto-Response[protected]:43:21 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query[protected]:41:56 )
Uploading failed for files: Screenshot_[protected].png, Screenshot_[protected].png
Your Query[protected]:41:56 )
Dear Sir/Madam
When gallery opening that time too much brightnees appear on display i cant whach video and images, and its hardest in night time i am facing problem for my eyes its big problem to me and over this issue i was speack with infinix service center as per this device is having problem if you want confirm please call on this No. [protected] please return this device refund my amount as soon as possible.
Some one flipkart executive called me over this issue but she is not believe me called No. is [protected] . realy this device having display brightness problem
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