Flipkart Complaints & Reviews

I had done a purchase Pepe jeans jacket of RSS. 1199 through net banking sbi, and I cancel my order regarding delayed delivery.but I haven't receive my refund from flipcart. I complain many times but filpcart customer says seller has refund my amount.really I haven't receive my refund still.my order OD
[protected],

From
Kusum giri
[protected]

Dear sir
It is requested to refund the excess amount paid by me for the order ID : OD[protected] and ID : OD[protected] by cash and card on phone PE to Ekart . I am sending screen shots for your reference. Statement show's the amount refunded and credited to my account from Ekart but unfortunate I didn't received any refund. Pls. Check and replay.

I had order (order ID OD[protected] a INFOUS Turbo 5 mobile and received it on 10-12-18.When i start to use this phone i found its touch not working properly ( Automatically turn on its touch screen oftenly )Next day I had compliant to flipkart authority official (through return policy) to replace this phone with good working one. So your official they deny to my complaint against regarding my damaged phone.
Then i got a message like this from your side"'
Return Update: Sorry, the seller is unable to fulfil your return request for InFocus... from your order with order ID OD[protected]. Please check your email for more details.
But still now i could not get any email or a favorable reply...
pls do needful thing as eraly as possibile from your side and keep the reputation name of FIPKART
Thank you
Babu N s
Mob [protected]

Flipkart's website says that the phone should not be physically damaged. My phone didn't have any visible dents, worked perfectly well, no cracks, nothing and they still refused to take my phone saying there are two minor dents. Two minor dents which aren't even visible can't qualify as physical damage. How can you expect a phone to look as good as new? Why would i even exchange it then? This is a pure scam business. Very very disappointed. Moreover, the person they send over just has no idea about anything, he randomly stares at your phone and then at you.

I ordered a mobile phone thru flipkart after that when i am trying to login flipkart. My flipkart login is blocked. The respose received after complaining flipkart was

We'd like to let you know that your recent order has been cancelled as our systems have detected irregularities in the payment method used for this order. We always ensure that the transactions made using online payment methods are authorised and secure; this is for account security. This would also mean that you will no longer be able to login to your flipkart account.
There are gift card worth rs 5000 in my flipkart account and i didn't make irregularities payments so help me to login

I have received a lenovo tab 4 8 instead of realme c1 which i ordered from fliokart.
Order no. Od[protected]
Docket no. Of national consumer complaint.- 1061056
Now i received a message that the seller is unable to deliver the product. Such a negligence is not acceptable from a brand like flipkart.
I request your cell to look into is matter with due concern.
Thanks

My no. [protected]

I have problem with flipkart paylatter account

There is no any due payment on my account.
If I go to account it shows all payment are done

But from previous 3 months I am getting calls & mails from flipkart that you have 178 due of Sept,
Which is not actually

I am fed-up with these calls & mails.
Please stop these harassing call & mails flipkart.

Please check your system problem

I tried to order a women's belt and jean, and placed the order, done with the payment & order didn't get confirmed. Later refund process has been started.
This has been happened a week ago and still i didn't receive my money.
How can this happen? when i wanted the products. Ok fine at-least the money has to be refunded right, even that isn't happening.
I request to react to this soon.

I ordered a sandisk ultra 128gb class 10 memory card on a offer price of 1058₹. The product get packed and dispatched to nearest hub near me then seller request for return, why?. If you can't fullfill the order why you post such offer. I don't know anything i just want my product at offer price of 1058₹ that's it or i am going to consumer forum.
You shouldn't have done this if you are putting offer on anything it should be available at that price.
I ordered this 128gb memory card at ₹1058. I want that same card with same specifications to be delivered to me as soon as possible.

Being a valuable flipkart plus member, flipkart blocked my account suddenly without any notice, one of my product lg g7+ thinq 128gb mobile phone return is in process, not received the accesories yet. Now suddenly i was checking i was unable to access my account then i put up this issue with escalation team, they sent a mail on 24th november like -
"we're sorry to let you know that your recent order has been cancelled as our systems have detected that you've been making unfair use of the offers under our token of apologies policy. This would also mean that you will no longer be able to login to your flipkart account. We are concerned and would like to understand the issues you are facing in a better way. Please reply to this email and we'll get back to you with an update."
Unable to use my flipkart account, neither able to see my buyback offer details came with the product i have mentioned above.
Repeatedly reached, they are not resolving my issue

Hi,

My name is amala. I have a complaint against flipkart's customer service. I have purchased a redmi note 6 pro mobile phone from flipkart on 6th december, 2018. I received the phone on 10th december, 2018.

I faced heavy battery draining and camera quality issues from the first day onward. Hence, i have raised a replacement request for the phone on flipkart, since there is no option for refund. The request got rejected from flipkart end stating that i didn't pickup their call. But actually i got a call from flipkart on the same day and the person told me all the troubleshooting steps to follow and then he told that another follow up call will be arranged soon.

Since the request was rejected without any reason, again i raised a request for replacement and it went for seller approval and it waited for approval for 2 days. No action was taken from flipkart end or seller end during this time.in the end, after a lot of calls to flipkart customer care, the technician visit was scheduled and he came on 17 december, 2018. The technician doesn't have much knowledge and he was not listening to what i was saying. What he was saying from the beginning is that he will record a video for 10 minutes and if the battery drains more than 10% he will replace it. His attitude was bad and he was acting like he is never going to replace the phone. Instead of listening to what i was saying, the technician tested the device for just 10 mins and rejected the replacement stating there is no battery/camera issue with the product. The battery was draining too fast during normal use. After charging the device to 100%, within minutes i could see it draining down to as low as 93% even while the phone is not being used.

Since i was not satisfied with the technician visit, i have again raised a replacement request on the same day and it again end up in another technician visit. The same person came and he told they can't replace the product unless the battery went down 10% during the video recording. He did the same test and left the place within no time. He even said that he didn't want to attend this case since he saw my name and he came once and tested. He told he is not interested. We called the technician's senior person and he also told that this is how they can test and no issue is there with the phone. The technician is saying that flipkart and seller is having this requirement and whatever issue we face with the phone he/they doesn't care. He want the phone's battery percentage to drop at least 10% or more in order to replace it. Phone spec shows 4000mah battery but it doesn't even last for 1 day with normal usage. Also the selfie camera is producing shaky and blurred images with low quality.

I never expected this kind of pathetic service from flipkart. They made the entire process get delayed so much so as to complete the time limit of 10 days so that they don't even need to replace the product. Flipkart is now saying to take the phone to the service centre. Without customer satisfaction how can you force someone to keep a product? They should either replace or refund the money. At the end, it is the customer's hard earned money and you should care about the response or feedback from the customer.

Hence i would require a replacement of the product or a refund of my money.

With reference to my Flipkart account mobile number [protected] & email id is [protected]@gmail.com ... Flipkart is continiously harrasing me through its system generated notification responses for the non payment of my flipkart pay later bill of whereas I tried opening my account for the last 11 months which had been blocked by flipkart on false grounds. Now tell me without opening the acount how can I pay?? Through my several telephonic conversations and many emails trails with them i have proven that my account is unfairly blocked I contacted to them but still they have not reinstated my Flipkart account after having promised many times to do the same . I have all my emails in my ID. Even when they blocked my account I have contacted flipkart on their helpline no. also send them various emails regarding the same but unfortunately they have stopped responding to me despite promising me so multiple times I have purchased so many things from flipkart. Now FLIPKART started to threaten me with its computerized notification messages through texts & emails that they can go legal. What a brazen of a response from flipkart where i should have gone legal instead they are threatening me with its legal rubbish...
How ironical is that... they themselves blocked my account and when i yet agreed to pay the due amount they stopped responding...
Therefore i would like to request you to kindly look into the matter and get this resolved expeditiously in terms of either reinstating my Flipkart account or provide me with an alternative option to settle the pay later dues which i always offered them to pay... If they are not able to do both then they should stop sending me their threatening IVR messages to pay the dues and erase all my data from their systems.
If needed i can produce all the proofs that i have at my disposal to corroborate my point that i did not ever violate their policy and always intended to settle the dues...

I ordered a JBL Extreme 2 bluetooth speaker on 17th Dec 2018 and received it on 18th Dec 2018 but when i opened i found that the product color is different from what i ordered and it seems to be not genuine as it looks different from pics on its box. so i made request for replacement and also told them all these things but today evening i received email in which flikart has mentioned that seller has reject replacement but when its not my fault then why should i suffer for this. please help me

There is nothing to revert, they are unfair in their process. And they want to follow the process of their's.

They have problems with their delivery partner and they are inefficient to rectify their problem and means.

Seriously you have pathetic customer service and orientation. You are just a broker of your seller's and you are just intrested in your brokerage. You believe in hell with customer safeguard and intrest's.

Hi i'm krit

My email id : [protected]@gmail.com

I am unable to login to my account. Neither am i able to reset my password. It's been 15 days.
I made a complaint to flipkart 4 times but all they are saying is wait for 24hours.

How many 24hours do i have wait because it's been 264 hours now. My complaint is just being ignored.

It says either - 1. Login unsuccessful. Please retry in a minute, or
2. Unable to update new password please retry.
I believe it has been blocked for no reason.

That is the problem i am facing so please solve my problem as soon as possible.

The product i purchased in flipkart is ki device ki headphone smart headphones (Wireless). But the product i got with without brand name and different in color. So that i want to return my product but the pickup person will not accept it as there is no brand name written on the product and the color i got is red but at the time of purchase it was blue though it is the issue on which i complaining for.

The product i purchased in flipkart is vellora universal 12x zoom mobile phone telescope lens with adjustable clip mobile phone lens. But the product i got with without brand name. So i want to return my product but the pickup person will not accept it as there is no brand name written on the product though it is the issue on which i complaining for.

I have joined flipkart affiliate program long back and recently i haven't received my affiliate commission.

They changed their policy that referral fees only be transferred when the total due will be 5000/- or more.

We have successfully completed this condition and got approved payment & the voucher need to be sent to my email id (Completion of 60 days). But the amount was not transferred in our account.

Mailed several times but nobody had replied and we have also submitted issue in affiliated programmes contact us page, but they have not replied to us. We complain about twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

They are not providing any support and not even there is a number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.

Dear Sir/Ma'am,

I have order Double Bed from flipkart.com as per there return policy bed was not as described and looking cheap even it was making noise so i initiated a return request and they sent their technician for verification and he uninstalled the Bed and said he will arrange for return pickup in 3-4 days.
After 3-4 days i recieved a phone call from Flipkart customer support saying your bed return request is reject since there cannot accept retun because of quality issues it can be only be replaced is it would have been damaged.
And also rejected to reinstall the bed as well.
When i told them bed is even making noise and its not as per your website description he replied in our policy it is now were written that we will accept return if there is any quality issues or its making noise it will be returned.
I request please help us with this issues and getting our hard earned money back from such fraudulent companies how are making fools to indian customers.

The performance of the newly purchased handset is not satisfactory at all. The speed is inadequate. Hardly performs on 4g network. The new phone was delivered on 16hth december 2018. Total price rs.12999.00
I would like to get it immediately replaced with a new one of other make preferberly redme. The balance amount, if any, shall be borne by me.
I am very much confident about the extreme customer care maintained by flipcart which is why it has attained the highest rank on online shopping.

An immediate action would be highly appreciated.

Prosanta kumar bhattacharyay
Jamuna aptt
Opposite vimal showroom
51 g t road, uttarpara, hooghly, west bengal
Pincode:712258
Mob:[protected]