Flipkart Complaints & Reviews

I ordered on 21st dec, 2018, order id - od[protected].
An i received the order on 26th dec, 2018. Due to size problem i requested for a return on 27th dec.
It was stated that it would be picked up wihin 6-7 days. So i waited. Till now nobody has responded to my return request.
I have sms confirmation of the details provided above.

Expecting a prompt response from your end.

Order no on flipkart is od[protected]. I placed order on 31st december 2018 product was suppose to get delivered on 2nd january as product was on time but i received defective product, and from filkart i didn't get solution till 7th january and last they told me that product will be not delivered to you. You have to cancel the order. As the time when i placed order i got instance discount of 1500+1000 by sbi bank scheme as that time i had sbi card. Now scheme has been changed by flipkart and now they want me to place new order and i'll not receive that scheme again. I told them that no problem this was the your fault though i'll place second order but give me the scheme and the have declined just because they have changed that scheme to other bank. And i have not that bank account. They had blocked my money for 5 days and no they are telling me that we can't delivered new product to you. And from 2nd january they giving me time to wait for 24 hrs to 48 hrs and last they told me that you will not get product. I told them i don't want to cancel the order just give me product now i don't want money back.

Its very disgruntled to tell you that its my worst experience ever after shopping with flipkart because you all have literally harassed me i want to return my product and its been 12 days since i'd placed a return request request and till now nothing has happend and i'm literally regretting that why i used flipkart amazon is so far better than flipkart

Hello sir,
Mene ak adidas kivaro ka shoes buy kiya tha flipkart s jiska price the 2482/- lkin usme kuch isssue ane ki vjh s me use return krna chahta hu kyo vo shoe mujhe tight aa rha h jiski vjh s me use return krna chahta jo ki abhi return period m lkin flipkart meri return nhi accept kr rhi please mea shoe vapas return krwa de thank you so much

I ordered tempered glass for asus zenfone 5z from flipkart on december 2018 and it was cancelled by the seller due to limited stock. But after repeated cancellation by the seller i contact with the customer team, they told me they will look forward to this problem. After 2 days mail came from the customer team stating that my flipkart account has been blocked as they observed a trend in my purchase history that i bought those products for reselling and not for personal use so my account is blocked. Although it's not true i even send the images of the product to their mail but no response from their behalf. I have 40 flipkart plus coins on that account and some important details there. But they kept on delaying my issue. Please help.

Whenever i try to reset password i am getting message as "unable to process request. Please retry". Also can not create a new account because the number is already in the database. Recently i added couple of items to the cart. But because of the reason i cannot login, i am not able to purchase those. Please help with this.

Name : shiva prasad bommala
Email: [protected]@yahoo.com
Phone: [protected]

Hi team,
I am raising this complaint against flipkart as an amount of rs.1, 19, 999.00 has been deducted from my account while placing an order and the order was not placed successfully.
On[protected], i tried to place an order through flipkart website with transaction reference number : padb[protected] for rs.119999.00. But, because of some technical issue the order was not successful though the money got deducted from my account. I immediately contacted flipkart for the same and asked them for a clarification. I was advised by flipkart that the money was not received by them and it is with the bank. So, i need to wait for 8 business days to get my money from the bank.
After getting such reply from flipkart, i contacted the bank asking for clarification. Bank has replied me that the money was credited to the merchant account which is flipkart in this case (Screenshot of bank reply is attached with this complaint for reference).
Because of such statements from flipkart and the bank, i am not sure where my money is. So, i kindly request you to investigate this matter and help me get my money back with the applicable interest.

Dear
Sir,
I've mailed you several time cause i didn't get any help fro flipkart customer service team and same from other services even, not a single reply came till now.

Every-time like an auto bot flipkart customer service team just copy pasting same reply without reading my reply whereas i've wrong full one page explaining everything.

I've been neglected and mistreated by flipkart for more than a week causing me a lot of trouble, i still being a student is unable to handle so much of stress apart from my academic because of this flipkarts trouble.

With due respect i like to request you to please please read the email fully by taking your valuable time from busy schedule for which i aplolozie in advance.

First i'd like to say i'm a flipkart plus member with more than 4k balance also 30+ coins in account.

I'm unable to login to my flipkart account from last one week or more.

My flipkart account having account no -

[protected]@gmail.com
([protected]) is disabled for which i'm unable to login.

After i complained the flipkart customer care replied as below

Hi,

Order: od[protected]

Item: fd fashion hand-held bag

Hello,

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.

Then when i pointed out that od[protected] fd fashion hand-held bag was a replacement order as this was a mistake this product has been delivered already as replacement after i complained as seller sent empty box with card in it as a proof i asked to check out the courier package weight after that the costumer care made a replacement order which was later delivered which again was not also the full order only one bag came but i didn't complain again, and for this single order which was a seller's mistake or i'd say cheating from sellers end you're blaming me saying
Unusually high number of returns
Without any proof whereas i've given you proof that time also that the seller was cheater the weight of the package scanned proved that.

After this reply flipkart customer service
Again replied same thing (Copy paste) as below

Hello,

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.

There're two important points to note here

1. Reason given was "unusually high number of returns"
Not a single return done only 1 was replacement with proper reasons provided.

2. Recent order has been cancelled i. E
Od[protected] which was nearly 1-2 months old order moreover it's not cancelled but replaced as replacement order with justified reason already provided.

The update from flipkart customer service for [incident: in[protected]] is always same copy paste answer they're not even reading my mail reply.

I'm not getting any proper resolutions from flipkart customer service and i'm hapless.

Please help me i'm helpless, sad and frustrated. I'm a student i hardly have money from my months savings and 4k rupees in my account means a world to me

I can't sleep for last one week please please help me with my flipkart account.

Please please enable my flipkart account

Please try to read my last reply full
And

Please give me a call back from concerned team on [protected]. Asap

I have book a vivo v11 smart phone (Starry night black 64 gb,) and paid rs. 17780/- by credit card with offer on dated 08/12/18. Which order id od[protected]. I have received this set on 13/12/18. And its invoice number was fabrk[protected] and invoice date 09/12/18. When i get this set i was surprised to see that box was without carton packing and box condition was not satisfactory. Also its seal seems that it is cutted and pasted back. Also 'nk' was written with sketch pen on the backside of the box under plastic wrapping. And a shopkeeper hologram was pasted on front of the box under plastic wrapping. And its bill was just a printout on simple paper instead of a sticker bill. So i have not open the box and go to vivo authorised service center to know its details with its imei no., which was printed on the backside of the box, than i was shocked to know that this imei number has been already activated on dated 12/10/18.
Handset imei no.1- [protected]
Handset imei no.2- [protected]
So i have make its return request on 13/12/18 but flipkart has reject this request without any reason. After that again raise its return request and get back call from flipkart that they will replace it.
When the ekart person came to home to change it, he denied to replace it due to handset was seal pack, he ask me to come his office and his senior will open the box in front of camera so i go to their office where the senior person also denied to open the box as he asked me that he will not take any responsibility of box and if there is no handset or handset is damaged inside the box then i will be responsible for it.
So i have came back and again raise this complaint at customer care. They said to me that they will resolve this issue after discussing with seller and ask me to wait for 2or 3days days. When i have not get any answer in the given time from their side, i have again call to flipkart and get reply from their side that they have not get any satisfactory answer from seller and again said me that they will resolve this issue in 12 days and also i will call back from their senior person in the given time, but on 11 day flipkart has reject my complaint without any satisfactory explanation. Also block my id with reason that i have make huge numbers of return with this id. Which is not correct. I have not open the box till now.
Flipkart has done fraud with me. I am so much mentally harassed with flipkart. Please do justice with me.
I will never do any shopping with it in future. Also suggest my colleagues and friends to not shop with it

I am complaining cause the flipkart customr executer agent providing me a (Cheat) phone pay custmer executer phone number ([protected]) and the phone pay executer tell me a refunding process by taking my atm card number and then they deduct a huge amount money (Rs-18000/-) from my union bank acc.
How did flipkart providing me a cheater number?
Please take a nessesry step on this matter.

I have a Flipkart account but from last 4 5 months I am not able to login into my account and I am continuasouly getting emails calls about making payment of paylater account credit but I have not used paylater for any purchase on Flipkart please help me with this issue.
Please help me and resolve this issue as soon as possible .I am suffering from this problem from 5 months and flipkart is continuously sending me this message s for the payment and my account is also blocked and I am not able to login in it please help me

I have placed an order of asus zenphone max pro m1
(Silver 3gb 32gb) and flipkart smartbuy edge to edge tempered glass on[protected] around 8:30 pm for an amount of rs. 8999 and rs 159 respectively total rs 9158 and accordingly the said bill amount of rs 9158 is debited from my sbi a/c to inb flipkart payment bill_flipl transfer to[protected].

But till 6/1/2019 (After expiry of 8 working days) neither
The money is refunded in my bank account nor any response from their end.
Kindly take necessary action to refund the amount within 24 hours.
Your early action in this regard is highly solicited.

My name: k santhiya
Mobile number: [protected]
Palani (Taluk)
Tamilnadu - 624601
I am already sended flipkart cheat video shoot. 2 ordered but one received price boughted 2. 804rs.
Flipkart order id: od[protected]
Order date[protected]:56pm
Company details:
Sukkhi online private limited,
A1, ground floor,
Gebi industrial park,
Opposite reliance petrol bank,
Mumbai nasik highway (Nh3),
Sonale village, bhivandi,
Bhivandi-421302.

Sukkhi alloy jewel set n72489gldph022018
1-necklace,
2 earring n72489gldph022018.

I ordered a pair of shoes around 10 days back with order id od[protected]. The received shoes were uncomfortable and had wonky fitting. I went to flipkart's website and tried placing a return request. It threw an error message and i waited for some time thinking it might be a technical issue. When i tried after some time, it was not even letting me log in.

So i call their customer care after a day or so and get to know that my account is deactivated.

Flipkart promised me a 30 day return window while placing the order but has been largely unresponsive to the return request placed within stipulated time.

I need the product to be picked up from my door and my funds refunded asap. The product is in its original packing and unused.

I ordered a puma bmw slides that were on sale on 31st dec 2018 the due date for delivery was 11th jan 2019 but they delivered on 5th, i took the product and when i opened the box, i saw that i recieved normal puma sandals, this was disappointing, have been a flipkart customer since 2015 never expected something like this will happen. I heard stories of people not getting what they ordered but sandals instead of slides? Unbelievable, earlier i didn't believe the stories of people not getting what they ordered but since i am now a victim of the same scenario, now i can relate with those who have been through the same situation. Must be depressing, not getting what you hoped for after waiting for days. Hope that someone helps me resolve the issue.

My name: k. Santhiya
Mobile number: [protected]
In palani (Tk), tamilnadu.-624601
Respected sir/madam,
2 order jewel but i'm received 1 set sukkhi alloy jewel set. One set price rs.402 then we ordered 2 set paid rs. 804
I'm shoot the video record in open box item jewel set 1 then really cheated from flipkart company. I sended proof video flipkart

Iam really surprised by the poor customer service flipkart have and cheating the customers. Ordered vespa sports helmet but after delivery as this does not fit requested for return 3 times every time return approved but no body will come to pick the item for return iam highly disappointed for the poor service. Inspite of calling customer support team multiple times without proper resolution cancelling my request for return. Very poor customer dissatisfaction
Every time i have to wait till end of the day for retuned order pickup but no one will turn up to pick the item for return and end of the day cancelling item for return without any proper explanation.
Customer support team was very rude and not willing to help the customer.

My order id od[protected].

Flipkart order id: od[protected]

We have ordered "fisher-price infant-to-toddler rocker - geo diamonds electric bouncer (Multicolor)" but we have received "fisher-price infant-to-toddler rocker (Green)" and that too with damaged box which has already been opened and repacked with amazon prime tag.

This is totally unacceptable. Please take strict action on the seller and do the necessary steps to give me write product.

Hello i'm deepak i purchased realme 2 pro a week ago. Phone was good but built quality was poor within a week phone cracked inside my pocket while driving bike. This kind of thing never happened to me before ever. I'm trying to make complain against issue but they refused.
They don't have any rights to selling products without government athorised standards and quality. I will be next trying at consumer court for justify

Flipkart has restricted my account from further using and i wanted to return an order which i received of low quality and is of large size, please help me in returning the product.

Purchased sweatshirt that does not fit and is of low quality and not able to login on flipkart.

Purchased sweatshirt that does not fit and is of low quality and not able to login on flipkart