Flipkart Complaints & Reviews

Flipkart blocked my account without any valid reason.

My account details:
Mobile: [protected] | email: [protected]@gmail.com

And when i called to know the reason, i was told that their system had detected an unusually high number of returns in my purchase history so i called and informed you to check that i had not returned above 60% (By total amount of all orders) of my orders and my account had been blocked without a proper reason.

Then i was told that i hadn't returned in high numbers but i had returned some unusual one and that was the reason my account was blocked.

So i asked what was my unusual return and on which order but i was told that we would not be able to tell you that.

So i asked them how can i return the previous order prior to this matter, because i have got 30 days return policy on those orders and when i placed this order, my account was not blocked. (My order number: od[protected]

In answer to my query, i got the reply that we would not be able to return those orders.

They are doing this very wrong with me.

They haven't mentioned anywhere on their website or in terms and conditions that your account would be blocked if you would return above this percentage of your orders.

When i talked to them about where they have mentioned that if the return percentage will be above some percentage, then my account would be blocked, then they replied me that this is their hidden policy.

This is so shocking that one of india's biggest e-commerce company has no fear of india's law and system and they can give such an answer that this is their hidden policy.

For example, i bought 5 t-shirts from flipkart and i have got 30 days return policy on those t-shirts. And i returned 4 t-shirts out of those 5 because of size issue. And after that i ordered 5 jeans in another order. And when i wanted to return 3 jeans out of those 5, they didn't allow me to return those jeans stating the reason that they have blocked my account because i have returned 80% of the products from the previous order. So they would not allowed me to place new orders. And not only that, they would also not allowed me to return the already placed orders.

I talked with them over phone for more than 1 hour but they didn't help me at all.

I want to return the orders which i have placed before they blocked my account but they are not ready to accept even those orders.

Please provide me a proper solution to my problem. My precious time was wasted because of flipkart and because of that my business was also affected. So please provide me a justice and a proper solution.

सर मेने दिनांक ०३/०१/१९ को फ्लिप कार्ट से मोबाइल बुक किया जो की एक्सचेंज ऑफर में लिया था दिनांक ०६/१/१९ को मेरे घर पर आर्डर देने फ्लिप कार्ट से डेलिवरी बॉय आया जिससे मेरे एक्सचेंज मोबाइल पर उससे स्क्रीन पर स्क्रैच आ गए जिसकी शिकायत मेने फ्लिपकार्ट से की और आज तक लगातार कर रहा हु पर फ्लिपकार्ट द्वारा मुझे झूठा आश्वासन देकर बिना बताये मेरे आर्डर निरस्त कर दिया.और मेरे मोबाइल को क्षीतिग्रस्त भी कर दिया गया। कृपया उचित न्याय करे

I received lenovo yoga tab 3, in october, (Invoice no. Fab2bs[protected]) the product box was looking damaged on corners.
But tab was working so i didn't complaint about it.
And within a month tab was not working, hanging.
I want new replacement of product, or home servicing by lenovo technician.
Sorry, otherwise i have to go to consumer court.
Thanks

I ordered harsheys cocoa spread 350g and instead of 350g flipkart sent me only 150g and charged full money of 350g.
This is very disappointed from flipkart it's a sheer cheating to its customers.
Flipkart should take care of such things as flipkart is such a big company it should not disappoint it's customers because in case these cheating continues then flipkart may loose it's customers.
First i ordered 350g harsheys spread then it comes with only 150g for rs.234 /- however the mrp is only 150/- it's a cheating.
Please kindly resolve my issue.

Maine filpkart se kafi sara saman mangya aur pasnd na ane aur ouch worng product delivered hoye to maine unhe return kiya unhone mera account blacklist kar diya aur mera flipkart pay latter ka paisha 4998 baki that mera account block hai maine isi complaint kai bar darj krai wo hamesha bolte ki aap 24 ghante wait mera account 3 mahine see nah i khula

Hey my name is sonal renge i purchased a mobile phone from flipkart on 26th of november i get dilevry but i didnt get a mobile phone in that..
I compliant at flipkart but they are not giving me any resolution from the last 26th of november they are just giving me and date and date but not having any result finnly i come hear just plz help on me and take a action against that fraudster flipkart..
I want my money refunded to me coz sir i dont got a mobile phon and they are told me that we are so sorry mam we cant help u in this..
So sir plz help me on this case plz plz

Why games is kept in the flipkart site nd making people to fool, all games are played by your people employees and won the games, making people fool by playing games hoping for win.

I observed all company employees only getting the prizes.

Please stop these fool things and don't make the people to loose trust on your company.

I and my friends came to know that these games are playing by company employees and winning prizes using relatives accounts.

With due respect, i had purchased lot of products for my joint family members from flipkart during big billion days in the september and october of 2018 and i have sum of coupons upto rs. 5000 and with wallet balance almost about ra. 500 in my flipkart, hence am not reselling distributor for the same products but company suddenly blocked my account without reviewing past four years background of genius of my account
Since so many products have warranty bill and am unable to print warranty bill also.

My registered mobile number
[protected]
My registered email address
[protected]@gmail.com

Flipkart ne mera account block kar diya kya ager maine usse kafi cheeje kharidi aur return ki to flikart me mujhe mail karke kaha ki apka account hamesha ke liye block kar diya gaya wo khola nahi ja skata aur mera flipkart pay latter ka 4998 ka loan pada aur mai use pay nahi kar paya mai paylatter ki complain bhi ki bolte hai aap 24 ghanto wait kariye slove ho jaye ga isu aur mai pay later ka payment nahi kar paya aur mujhee 400 ka late fees bhi bharna tab bhi mera account nahi open kiya gaya

I have bought a nikond5600. Flipkart had advertised to give an additional discount of 10% on debit/credit cards. However i was not given that dicount on online payment via a debit card.
Customer care executuve told me it was not applicable on commercial bank cards but the same was not mentioned in t&c.
I want compensation for falling prey to them.

I got mail that your account has been suspended due to misuse of apology scheme. I have not misused any token of apology.
Flipkart did not even contacted me they suspended my account without informing me. I am waiting from last 3 months but my account has not yet been restored. Now i request consumer board kindly look into the matter so that i can use that account again.
Plz unblock my account.
Email.. [protected]@gmail.com

I had purchase one laptop from Flip card, my order id is OD[protected], due to quality issue i want to return my product, but they denied to accept my return by giving reason unusually high number of returns in your purchase history and they block my flip kart accounts but as per my knowledge i did not have any replace/return history. Therefore i request you kindly look into matter and do the needful.
My Contact Details are as follows:
Contact No. [protected]
Emil.id. [protected]@gmail.com

Product does not match with the description. According to the description there should be 3 neet books and 3 aiims book, but instead of aiims chemistry book there was two neet chemistry book in the parcel. Its a humble request to the seller, please provide me the right book. The product was sold by amar pustak bhandar 2, talwandi, d a v road, kota - 324005. Courier name : e-kart logistics

Today i got this mail from flipkart-
"we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Shrilaxmi santi
Flipkart customer support"

After this i searched out solution for this, and got on this is site. I never resold anything from flipkart, dont know what made them do this. So i replied to this email-

"i have been using flipkart from so long, i never ever resold anything from this site. Recently i got job and from my 1st salary i ordered some products to give gifts to my family. Whats wrong if i ordered some extra quantity. I am not reselling anything, please reactive my account."

I had procured a mobile handset from flipkart vide order no. Od[protected] invoice dtd.[protected], the handset given is faulty with several defects and after communication to flipkart, they have advised the brand supplier to dealt with & lifted the handset from my possession during june 2018 through dtdc cn no. D37175072. Flipkart vide mail assured that if brand supplier will not respond then the matter will be taken up by them (Ref no.in[protected], in[protected], in[protected] and many more), however after taking back the handset by them neither the brand supplier"shree mobile services, b-wings, patel plaza, pune" nor flipkart is responding on my calls/mail. My communication to customer care of brand supplier at: [protected]@ivoomiindia.com will speaks about the carelessness of company. Earlier wrong email id was provided to me as: [protected]@ivoomi-mobile.com and the phone no. [protected] does not works! Now its about a year, they have taken money from me but i had spent double of handset cost for telephonic conversation as customer care centre hold the line and respond after long gap for which customer have to bear the exp. & no response against numbers of mail send during these couple of months.
Under above since the payment was made by hard cash to flipkart during march, 2018 and since march, 2018 till date, company enjoyed benefit of my hard cash, i need cash back with compensation.
Hope for prompt action please
A mazumder

Dear sir,
I ordered a mi y2 phone on 2nd jan 2019
(Order id - od[protected] & phone is delivered on expected date i. E.
7 jan 2019. I placed my order on cod. But when i opened the box then courier boy stoped me and said as per flipkart policy pay money first. And when i did't pay first he took back phone and cancelled the order. So please tell me how i can sure that is inside because a lot of fraud is happening these days.
Plz reply

Thanks

Sir, i got a message "
Welcome to dear customer congratulation you won first prize for flipkart.com company monsoon dhamal contest! Congrax you won tata safari car or rs 12, 60000/-you received prize for registration charge rs 8600/-only deposit on any bank more details plz contact no [protected]=[protected] adhik jankari ke liye contact helpline toll free no call me [protected]"

So please take action this fraudulent

Hi sir,
I have purchased ibja gold investment 24 (999) k 10 g gold bar of rs, 33, 649
Order id-od[protected]
I received my parcel on 30 november
There was not gold coin in it there was just steel box and bill
But the product was packed...
I have called customer service of flipkart like 20 times... But all they do
Is take a new complaint and give me a new complaint number every time
Every time i raise a complaint the seller cancel it within 5 minute of its
Activation
Complaint numbers.
1. In[protected]
2. In[protected]
3. In[protected]
4. In[protected]
5. In[protected]
6. In[protected]
7. In[protected]
8. In[protected]
This all are the complaint number that seller have cancelled...
Then they have raised a complaint to concerned team
They ask me to wait till 20 dec
On 20 dec i get a call from concerened team that wait for 48 hour your
Problem will be resolve
But after that my request was again cancelled by seller
Concerned team have against call me on 24 dec and ask me to wait till 28
Dec...
Every time i call they ask me to wait 24 to 48 hours it's been 1 month sir
But still my complaint is not solved
I had called flipkar customer care nearly 160 times but still they have not
Taken any action against seller
I have asked them to provide me seller information to make an fir aginst
Seller but they denied
Please resolve my problem... Seller is not giving any response for my
Complaint
And not customer support or concerned team is taking any action aginst it..
They are just asking to wait 24 to 48 hours and making fake promises
It's been 38days please take any action aginst it

I have filed a complaint 4 days ago...
But still flipkart have not contacted me

Dear sir
I was purchased redmi note 6 pro in 30 th dec but the mobile performance is not good.
Overheating and network problem arises continuesly.
Service engineer visit checking mobile but due to overheating problem am switched off mobile for ten hours.
He on my mobile and take ten minutes video shooting and after checking battery status.
Within ten minutes visit battery shows 38 temperature.
So please exchange or refund my money

Hi

This is about my order number # OD[protected] through which I ordered a Zenfone mobile for INR 12, 999 on 01 Jan'19 and payment made through my HDFC account. That shipment was suppose to be delivered by 04 Jan'19 which I didn't receive and when I called on 05th Jan'19 Flipkart customer care said the item is already being delivered. Same day I received call from their courier guy who promised to deliver the shipment by next day i.e. 06 Jan'19 but he didn't turn up.
I have already lodged the compliant # IN[protected] and IN[protected] with Flipkart but they need at-least 7 days to investigate the case.
I am really shocked to see the control and the process which such a huge company is following. Prepaid items are not being delivered to the customer and moreover they are not aware of the same. Don't know what control they follow, I mean they should have POD copy or some document with customer signature and ID number to prove that shipment is being delivered.