Flipkart Complaints & Reviews

Date of order:[protected]
Date of order to be delivered:[protected] at time slot 7-9.30 am

Order id: od[protected]

I have ordered few groceries from flipkart and requested through cash on delivery.
A person has called me for delivery address confirmation at 9.14 am.
But i didn't receive any order. No one approached me later. I've tried to call back same number but unable to connect. I've tried to call customer care as well but unable to connect it.

But received invoice for the same through email.

I want to reactivate my account but i am unable to do so. As it is not detecting my email address. I called support they are asking me to enter my email id and reset my password. But when i enter my email id it shows that the account does not exists. And when i enter my mobile number it shows that the account is inactive and i need to contact customer care.

Dear team,

I got critical issue with my cancelled item right now at Flipkart and they're not processing the refund which is critical for me right now as this funds should go for my father's treatment (it's a big sum we're talking about)

The issue:
I've ordered the laptop on Flipkart on November 23rd and cancelled this item in 20 mins the same day. The refund has not been done since that time and every time I call support team they keep telling that the refund is initiated but due to technical issue it couldn't be done and thus shifting the refund date (I've tried it 7 times).
The refund has not been processed for almost a month now and all the support team is saying "Don't worry, we will process it for sure, please give us 48-72 hours to resolve your problem" and after this period is over - nothing happens.

Moreover as a proof of merchant initialized the transaction I've asked the team to provide me the 23 digit ARN to be able to track it from Citibank end.
Support team also refused to provide it referring to technical issues.

Order ID: OD[protected]
Incident numbers with Flipkart support:
IN[protected]
IN[protected]

Thanks,
Pavel Levchenko

Flipkart account with mobile no.: [protected] and
Email id: [protected]@gmail.com

I purchased one product "mobacc mobile battery for gionee p7 max" (Order id od[protected] from flipkart which was delivered to me on sun, sep 23rd, 2018 and due to wrong product delivered to me i returned the product back to flipkart and requested for refund.

Its been nearly 3 months passed and a refund has not been processed by flipkart yet. For this purpose, i tried many times and talk to flipkart customer representative on a call regarding refund and every time they send me one link. And through this link, i am unable to update bank details and for this, i talked to representative many times but every time they responded, in the same manner, saying "i am sending you one link, then update your bank details".

I am unable to update bank details through your site please update bank details at your end & process for the refund amount.

Order id od[protected] amount rs 920/-
Bank details

Account no. [protected]
Account holder - ankit kumar jangid
Bank name - sbi bank
Bank branch - riyan badi
Ifsc code-sbin0031121
City - riyan badi
Pin code-341513
Dist-nagaur
State - rajasthan

For further communication please contact on mobile number : [protected]

Fraudulent Issue
Complaint Details Myself Arpan Saha Hazra ordered a HP 15 laptop from flipkart.com on 7th Dec and paid Rs. 30259 in favour of my order. And the product was expected to be delivered on 15th Dec but they failed. I issued a complaint from my side on ther customer helpline . Now today on 18th of Dec, 2018 I got a sms from ekart delivery services that my product was out for delivery on 7.19 pm and at 7.54 pm they informed me that my product is deliverd to my registered address(Gajanand Apartment, Vaikunth Society, Halol- 389350), but unfortunately neither they called me for the delivery nor i received the delivery . But in the flipkart application the status is showing delivered. I again called the customer service and they are saying the same words that they will resolve at the earliest. Therefore i would like to request your good self to kindly look into the matter at help me . Thanking you

Hi team,

I want to escalate this issue as earphones are not there inside the box. As i am not aware like samsung will provide earphones along with mobile phone, i came to know through my friends and i found that earphones are missing in my box. I raised this concern multiple times and everytime support team is giving new date for resolution almost 2 months 1 day completed. Still my issue not resolved. Even mobile performance is not good i am adjusted. But atleast for missing part flipkart team should answer and provide me some resolution.

Regards,
Vamsi

I ordered the product in the month of october i die not get the product no one is calling me its been 2 months i am placing complaint but now i am not getting refund for the product which i dont have.
It is my hard earned money i want the refund of the product. It is flipcarts mistake for which u are not even concerned and cannot state that u cant process the refund

Respected Concern person,
I am Bhaskar, Genuine customer of Flipkart, I Placed the order using flipkart of POCO F1 phone worth Indian rs 20000, I received faulty product (I think this is common issue, Flipkart will easily replace it), I raised a request to Replace my product, Flipkart another tie uped Partner Jeeves person came to found the issue, Unfortunately he also found an issue, after that he told me, There is not any policy to replace product in single request you have to raise another request i will full fill it from my office no need to recheck your product and he cancelled my request, I raised another request, After very lengthy process of replacement finally i got replacement on 13th of December, I received my first product on 8th of December, And new replaced phone shipped from GURUGRAM by seller, But its a funny movement is that it miss routed two times, I placed order for another product on same address I received it but by strange my replaced product is not able to find my address. Its really a strange, In a morning both product are in motherhub Indore, But one product dispatched to Rajendra nagar and new product I place order on 14th it dispatched toward Indore hub. What the worst service by both companies.
This is my concern and now come to the point, I am very frusted from both of this company i am waiting to use my product from 10 days, I need compulsation from flipkart. Please take replacement policy seriously. I paid for this product not giving me flipkart free of cost.
Kindly Requested to flipkart, Please forword my complaint for comuplsation, I am enclosed my product detail with this email, Please find below, If filpkart will not take responsibility i will go with consumer forum.

Product : POCO F1
Order Id : OD[protected]
Tarcking ID : FMPP[protected]

Terrible service by @flipkart. Delivers a @indiapoco f1 without a data cable and refuses to take return of the product and refund the amount. This is grossly extortion of money. I got a less than a perfect box delivered and have lost faith in the brand, so i want a refund. Why can't i get a refund when it is my hard earned money put forth for a imperfect box? #boycottflipkart

Sir, i order mustang (R) princess bike for kids of age 5-8yrspink & blue cycle on 10 oct 2018. I got promised date for delivery 28 oct 18 and next 25 nov and next 25 dec 2018, but till date i not got my cycle so i want very tried to contact with customercare but didn't get satisfied solution. So i want cancelled this order as soon as possible due to delay and refund my money.

I ordered gopro hero 7 black for 36000 and it send me jbl speaker which was only of 9000 approx i was really shocked when i got the box and i even made unboxing videos of it and placed many times return request from flipkart but always it cancelled.
I am from poor background family and first time i placed so expensive order in my entire life i was really shocked.
I contact flipkart customer support many times but they always pretended to resolve my issue but they never dead and not even doing.
Please anyone help me to solve this issue as i am from poor family and it was too big sum of money which i spend to buy this camera but i was cheated if this issue will not will be solved then i would come on streets.
Please help me
Name - rishabh sharma
Order i'd[protected]
Phone number - [protected]
Please help me.

It is more than 6 days that i ordered this product and till now i have placed more than 6 return request from flipkart company of this product but every request is being cancelled by the company and i have contact more than 15 times in last 6 days to the company but they always pretend to resolve the issue but they never did i have a one reply to the emails but they haven't replied me back.
I am a middle class man and i have to spend all my savings by taking loans from my friends on buying this camera for my professional work but i didn't thought even in dreams that flipkart a trusted company wood cheat with me and i was fortunate enough that i made video of the opening box or the parcel which i received.
I had to beg to customer support many times such that i have bought in the product for free and requesting to them to approve the request but everytime they have cancelled or rejected it.
Please someone have pity on me as i am poor and i have to repay my loans which i took for buying this product but i have received one speaker which is not even of half price of the product which i wanted even it was not sealed looking second hand and cannot be used.
I have even updated evidence of opening the box as a url which i uploaded in google drive for sending it as email it can be copied to url box to see in consumer complaints and flipkart also 2 days earlier butter no one is taking action till now.
I am very disappointed now please someone help me

I order a chandrika pearls maxi /full length party dress but you delivered a male baby dress. It's not match with my order.in my daughter's school celebrate x-mas festival on 21dec. So i'm very unhappy with your work so pls i requested to u deliverd my baby dress hard & fast. If you delivered my item in quickly than my daughter will be very happy
Regrds...

I have order a 64 gb micro sdxc class 10 memory card from flipkart but i received 64 gb sdhc card from flipkart on 10 dec 2018. The item i received is different from what i ordered so i decided to call customer care, they said we will resolve the issue within 72 hrs but till know they have not accepted my replacement request. Also i doudted the originality of the product it is looking like a fake product. My order is od[protected]. I am attaching the product image. Please refund the amount of rs 876 or replace the product with origanl ordered item. Please resolve the issue as soon as possible.

Dear Flipkart,
As per concerned issue, i am writing to bring your consideration towards my grievances i faced incessantly due to wrong product delievered at my address by your seller.firstly i ordered on 2 nov, a sayitloud t shirt but i got different cheap tshirt.at that time i was aasured by your team that i would not face same problem next time but again i ordered on 11 th dec same tshirt(order id- OD[protected]but once again i got different tshirt.in this process i hv wasted my lots of time who will compensate it.although your customer care representative are so rude & careless because they hold my call for long while without giving me proper solution.last but least i request you to please do needful help and comoensate my losses.because i am very disappointed with your service.

Reporting fraud. Unauthorised purchases were made by hacking my account on November 15th. Two Oppo mobile phones and one Nike track pants werepurchased using Flipkart Pay Later mode.

Now I am receiving the bill (Rs 47980) for this and my credit score is being affected because I will not pay for things I have not purchased. I have complained to Flipkart several times but no solution has been provided.

Thefts like this has also been reported in the news. Please see this report https://www.telegraphindia.com/states/bihar/bihar-cops-nab-2-teens-for-stealing-...⇄

Proof - The unauthorised purchases were delivered to someone called Akash Dadlani, whose address is 22/55 Ram Nagar Near Ram Dwar Ram nagar, Roorkee - 247667, Uttarakhand, and Phone[protected]. Whereas I live in Noida. This person's phone is switched off. I can provide the invoices issued with this address, however amount is being billed to me since my account was hacked from Flipkart's database.

I am one of the victims. The Flipkart database was hacked and our login details were stolen and these unauthorised purchases were made. I am being billed for it & receiving calls for payment everyday.

I want these three actions taken immediately: 1. Remove transactions made on Nov 15th from my account history - including two Oppo phones and trousers. 2. Remove the associated charges from my Flipkart pay later account so that it does not affect my credit score.

Thanks
Divya Khanna

I took a phone on flipkart on the november 15 and the phone stopped working on dec 15 exactly in a month when i tried to reach out to flipkart they asked me to reach out to authorised service centre i reached out to the service centre they say this is a product purchased online and we won't be able to service it again i raised a complain on flipkart on 14th december instead of getting the issue resolved they asked me to wait until 22 with out a reason i paid 6000 for a damaged product and flipkart says they are not responsible

Dear sir,

Myself kuncha saitheja, am from andhra pradesh, on 17 december 2018 i have ordered nikon d 5300 camera with rupees 46400, suddenly i got a message that your order has been cancelled, i didn't cancelled the order. They said that refund will be given on 25 december 2018, the mistake was done from your side and your seller made mistake, and your are making to suffer the customer,
I heard that flipkart is mainly for service,
So, you are playing with customers money and emotions.
You can see the products i have buyed from your website. My mobile number :[protected]
So that i have trusted your website,
But your website dumped me.
Now i can't get my camera on 25 december
You people have played with my emotions and sentiments

I need a answer from you,
I know you will refund amount

Can you refund customer sentiment and emotions??

Sir,

I am not satisfied with this item which i ordered. I got a quality less product which is not matched in my order. So i humbly request you to cancel my order and please refund the amount without shipping charge.

Invoice no: fabyy[protected] dated 11-12-18.
Product : bedshhet wh88495/zesture
Hsn: 63041940
Rupees: 299/-
Barcode:fmpco[protected]
My mobile no: [protected]

Dear sir my self ritesh kumar srivastava .i bot a product from flipkart, when his engg install produt than product was damage already his engg also mention in his book and advice me to take return your money or replace it from flipkart .i already paid mony to flipkart on 6th dec still i waiting for my product .in this regard only i suffer.if fault is rise from flipkart why do i suffer again i purchase new product from flipkart you must be surprises that my second item is also defective .so its my humble request please resolve my problem on emediate basis .

ritesh kumar srivastava
+91 [protected]

I have ordered a tablet from my flipkart account. I ordered for my father and he has to file rembursment. Problem is invoice is having my name on it. And for reimbursement name should be of my father's.

I called on helpdesk but found no solution. Please this is very small concern which flipkart can resolve easily. But you have no solutions around the it.

Please help regarding this issue.