Flipkart Complaints & Reviews

Dear esteemed company,

I am writing to express my deepest disappointment and frustration with the delayed delivery of my product. It has been weeks since I placed my order, yet I have not received any updates on when I can expect to receive my purchase.

Case 1:

I ordered a MOTO E13 a week ago; the expected delivery date was March 31, 2023. However, I thought I wouldn't be available on the 31st, so I rescheduled my product delivery date for April 1, 2023 (i.e., on Saturday). My estimate is that the order should be ready by Friday. Out on Saturday for the delivery status to be confirmed. But here, it did not happen. Saturday's total also showed the shipping status. I took my time and set my tasks aside, awaiting the product's delivery that day. I called customer care in the evening, and they said there was an issue with delivery logistics and told me to wait for the next day's delivery. How will you people tell customers to wait, as you have mentioned expected delivery? It isn't your responsibility to make sure that the products are delivered to customers on time. Is it the reason you give the customer to wait, and we will deliver it when we like to deliver it?"

Case 2:

On Sunday, i.e., on April 2, 2023, I ordered another mobile Infinix Smart 7. I got tricked again by the same-day delivery. It didn’t happen. I waited yesterday. You people gave the same reason yesterday: "technical issue, technical glitch". Is it the customer's problem or yours to be updated and followed up on? Flipkart is such a massive e-commerce platform, and you are giving these reasons?

To add insult to injury, the customer support team has been nothing but harsh and unhelpful. Every time I call to inquire about my order, I am met with condescending remarks and a complete lack of empathy for my situation. On top of it, I called a customer care executive at 7 p.m. regarding product status and wanted to know about the delivery issue. That executive kept on saying, "Technical issue; we can’t find details. Please call us after 2 hours." Seriously? On top of that, when I asked them why they will schedule a call when the systems are done, they replied with a harsh tone and hung up.

Is this how we treat our customers? Is it my fault or yours? What wrong did I ask? I asked for a proper explanation of why the logistics got delayed. I have to wait so long to know what went wrong with the logistics delivery.

I am cancelled my Infinix Smart 7 too. I'm hoping to avoid Flipkart as much as possible.i learned my lesson. Thank you for the eye-opening lesson you taught about how trust and confidence can be shattered in customers who believed in your service.

Such a lame, perplexed and preposterous act and service I ever came across from a well reputed e-Commerce.

I have placed order on 03 April 2023 for two gift cards worth 17975₹ my money is deducted but the order is still showing pending .i am in a urgent need of those gift cards please resolve my issue asap

I have ordered a poco mobile phone from my account but i got missing in box i have raised a complaint on that time instead of returning money they blocked my account and cancelled a complaint of missing order i need refund and i need my account unblocked

I ordered ADIDAS Gallivantor M Running Shoes For Men
9, Navy
on dated 10 march 2023, product was delivered on dated 14 march 2023, but shoes delivered, were defective. I raised a compaint on date 17 march 2023 to replace the adidas shoes which was torned and defective. Flipkart told me to send pictures of the product with boxes and bill also. I emailed all the pictures of product. They arranged the pickup and replacement of product on dated 23 march 2023, but wishmaster or delivery guy did not accept the return and told me that he did not replace the product. He denied to replace the product. After that i raised the issue on flipkart. They again arranged the replacement on dated 26 march 2023, but this time also delivery guy (wishmaster) did not replace the product and denied to replace the product. I again contacted Flipkart customer care they give me assurance to solve the problem till 31st march 2023 but they did not resolve the probblem. Again they give me assurance to solve the problem upto 1 april 2023 till 9 PM.
But again they did not solve the replacement problem. Again i contacted the customer care they now give me time upto 5. April 2023. I think they will not solve the problem. Very pathetic and bad service by flipkart. No action has been taken on customer complaints instead used the hardcore money of customer for one month.

I bought a sofa ( Flipkart Flipkart Perfect Homes Porto L Shape Fabric 6 Seater Sofa
DIY(Do-It-Yourself)
Seller: RM HOme Sofa Manufacturer) on EMI. After the order was confirmed and payment was done, the seller started calling continuously telling me to cancel the order since they don't ship it to my location. I tried to cancel but the product was not eligible for cancellation and hence even after repeated trials it couldn't be cancelled. The seller harassed me to cancel the order. The item was then showing 'shipped' on 20th March on the Flipkart app and delivery was April 5, 2023. On April 04 2023 the delivery date was again changed to April 29, 2023. I want to cancel my order but the Flipkart customer care says I cannot. The EMI is starting to deduct money. Please resolve this ASAP or I shall take legal action against Flipkart and The seller

I reported this issue on same day when wrong product delivered. Flipkart said due to technical issue we cannot return this but trying to refund the amount. After that they said they need time 24 to 48 hrs to solve this issue. On 5th feb they emailed me regarding this matter and said to send the account details for refund and told that within 7days refund amount will come. But still nothing happen and then they show that they solve this issue form flipkart side in app.This msg appear in app. On 12th feb again I got a call from them they said within 3 days amount will come but still they are just fooling me and nothing happen. till date no refund

Dear TEam,

I have ordered redmi note 11s 5g phone but i have received the phone 4g variant. now when i asked to return and refund the about then flipkart executives are not ready to take complaints also.
this is not expected from flipkart.

I have order phone 22 nd mar 23.
received phone on 27th mar 23.
i have tried returning phone on 28th mar23
but they have now registered complaint on 29th mar 23. but now no update received yet.

Please help me in this.
[protected]

I am not able to login to my flipkart account after reactivation of account. The website does not allow login with otp and asks to contact customer care. Even after talking and complaining to customer care, the login issue is not resolved. I got a message today that you can now login and account reactivated, still not logging in.

Recently I purchased ambrane wise stud smartwatch from Flipkart. In which the display was damaged.whenever i touch the display the left side of the display goes inside the bezel which shows it is clearly damaged. I have asked for replacement but Flipkart customer car executive many times have abruptly hung my call and they ask pictures even though I have sent 10 images already they say the image are insufficient for validation.

I had ordered a combo pack of aqualogica glow Plus dewy sun screen instead I received a combo of Neutrogena sunscreen that too completely fake I had researched about the fake product it does not have mentioned any ingredients in its list it comes in a pack of 118 ml where has Neutrogena only makes products of 88 ml max
I want refund or else completely exchange my product and give me what I actually ordered

I have ordered LITHARA water purifier cover on date 11 MAR 23 Order ID OD[protected] . Item was delivered on 14 MAR 23 . I have created return request of this item due to size issue. But it has been automatically got rejected 4 - 5 times without contacting me for pickup. Each time i contacted help[ center & they assure me for resolution in next 4-5 days. But still my return has not been picket up. Same issue with my second order of Shymor water purifier cover also. Order for this product has bben placed on 22nd Mar 23 order id -OD[protected]. I want to return both product & want my refund. I have created return request within time & request is getting cancelled again again by flipkart & extending time for resolution but all of no use till now.

I have ordered selfie stick. But only usb cable was delivered. They did not provide refund or replacement. It is total fraud.

Hi Team,

I have ordered Panasonic AC from flipkart, but the item which was shown on website is different than what is delivered. also the item was tampered at the time of delivery. I have raised the complaint to flipkart customer care but no one is listening. also regarding the installation fees, first flipkart customer care told me its already included in the order amount. then told me its not included and I need to pay 1599rs but on flipkart website its shown 1416rs. Flipkart not ready to accept the complaint. I have evidences of everything and can provide if needed. the item was tampered but flipkart denying everything saying its open box delivery but no otp was shared at the time of delivery.

flipakart denying everything and not ready to accept the evidences. they are denying it without even seeing thr delivered item

Hello sir / madam I'm Prabhakar Asewar, a doctor from Goa, for my house i had ordered Panasonic inverter Airconditioner from Flipkart, they delivered a defective air-conditioner and when a request is put for replacement, no one from Flipkart is coming to pick up the damaged Airconditioner and give me a replacement Airconditioner it's been more than 7 days today I'm waiting for pick-up of damaged Airconditioner and delivery of new replacement Airconditioner, i have paid 40352Rs for the Panasonic Airconditioner which is stuck with Flipkart, everyday I'm calling them but no one is helping me, it's my humble request to National consumer forum to help me with pickup of damaged Airconditioner and delivery of new replacement Airconditioner as i have paid a huge amount for it .
Order id - OD[protected], Invoice no - FAJDUN[protected], Reg mob no - [protected], Reg email id - [protected]@gmail.com, Amount paid - 40, 352rs

Hello sir / madam i'm prabhakar asewar, a doctor from goa, for my house i had ordered panasonic inverter airconditioner from flipkart, they delivered a defective air-conditioner and when a request is put for replacement, no one from flipkart is coming to pick up the damaged airconditioner and give me a replacement airconditioner it's been more than 7 days today i'm waiting for pick-up of damaged airconditioner and delivery of new replacement airconditioner, i have paid 40352rs for the panasonic airconditioner which is stuck with flipkart, everyday i'm calling them but no one is helping me, it's my humble request to national consumer forum to help me with pickup of damaged airconditioner and delivery of new replacement airconditioner as i have paid a huge amount for it.
Order id - od[protected], invoice no - fajdun[protected], reg mob no - [protected], reg email id - [protected]@gmail.com, amount paid - 40, 352rs.

I'm being charged of delivery charges even though it should be free if the price exceeds 500rs.

I ordered voltas 1.5 3 star voltas split ac on 20 feb 2023 which order id is. Od[protected] . It deleived on 24 feb 2023. After delevery the product i saw that indoor and outdoor unit cbu code are diffrent means both are mismatch. So it cant be install.I raised replacement and return continuous three time flipkart rejected continuously. When voltas aurothised technician visited at my home he said due to mismatch of cbu code it cant...

I cannot find invoice on my order

I have ordered Motorola G73 5g on Flipkart on 1st April. They have committed for same day delivery. I waited and they not delivered on 1st April also not informed for delay. Late night I called to customer care they said it will be delivered by next day. Next day also not delivered. Agin i called to customer care they said wait for 7th April will provide you best solution.

Till date they not update me delivery delay reason.

I have done more than 10 follow ups with customer support but they are useless to me.

I believe i am eligible for extra compensation for delay delivery.

My order is #OD[protected]

- I have ordered Kamiliant 3piecs hard body, but while delivery on 29th April i received only one bag and rest 2 bags were missing, Immediately of delivery i marked as return replacement of this incomplete shipment over application and the return was also approved, and it was supposed to be redelivered and picked up the old delivery on 31st . but on 31st April when the replacement people came to collect the bag with the new delivery parcel, They refuse to pic the old order which is incomplete and they went back.
also they did not even bother of customers time and situation, every time i hear back is the only saying wait for some time we will update you.

I have complained and contacted FlipKart several times, but still did not got any resolution on it.
This was the worst experience i had with the ordering flipkart