Flipkart Complaints & Reviews

Item: Rice Lights (Peafowl Wholesale 1200 LEDs 10.16 m Yellow Rice Lights)
Quantity: 2
Order ID: OD[protected]
Invoice No.: FA E93L[protected]
Order Date: 6th July 2023
Delivery Date: 10th July 2023
Issue: Product was found to be defective. The rice lights received never worked.

1st Return request: 11th July 2023 via Mobile app. Return ID:[protected].
Reason of return I chose: Defective product received.
Logistics agent visited: informed they have to verify the name of the brand on the product, which was not possible as it was a rice light. So he rejected the return and asked me to raise another request with reason as "Wrong product received"

2nd Return request: 12th July 2023 via Mobile app. Return ID:[protected]
Reason of return I chose: Wrong Product received.
No agent visited, return request was rejected.

3rd Return request: 13th July 2023 via Mobile app. Return ID:[protected]
Reason of return I chose: Wrong Product received.
No agent visited, return request was rejected.

4thReturn request: 14th July 2023 via customer care. Return ID:[protected]
No agent visited, return request was rejected

5th Return request: 15th July 2023 via customer care. Return ID:[protected]. I was informed that issue is being raised by adding a note
No agent visited, return request was rejected

6thReturn request: 16th July 2023 via customer care. Return ID:[protected]. I was informed that issue is being escalated to senior team, who will be handling my case efficiently. Senior tea member I spoke to was Kamran who informed me that an issue resolution team will be taking up the case if still issue is not resolved and provide a solution.
No agent visited, return request was rejected

7th Return request: 17th July 2023 via customer care. Return ID:[protected]. My request to transfer the call to issue resolution team was denied. On asking why the return is getting rejected, no answer was provided. I was told "not to worry" as all that can be done on this 6th time again is a to raise a return request.

I have invested more than 3 hours time on this issue.

Tired! Feeling Cheated!

Product order on 06 july 2023 and received on 11 july 2023 bt when i received product i saw product was missing from packaging after that immediately contacted to customer care then he created my return request as per our incident after that day company asking about my id card i am giving my id after that day i got a mail and there mention your return request we can't proces and cancel my request from that dat i am struggling to get my refund

Order ID - OD[protected]

Received my product on 12th July and I received a defective Zebronics monitor which was not even working properly on next day… Initiated for a replacement immediately but the replacement (13th July) was never done….

Upon constant follow ups I was told that the technician will visit and check and then any actions will be taken for refund/return….one technician visited and confirmed that the monitor is defective and did nothing, rejected the claim and said talk in customer service for further action…

Then I again placed return request on 14th July and Same thing happened the second time. I called customer service again, and again they have scheduled a technician for next day, tell me how many times do I need keep doing this before my grievances are heard as I'm absolutely sure those Jeevs Technicians will again tell to solve this issue with customer service

My Return date is 19th JULY and if nothing is done by that My money is stuck with a defective monitor…. My job is on stake due to this as I can’t buy a new monitor right now…

Not expected this from a company like flipkart… I'll never recommend anyone buying electronics from here

Just take the monitor back, I want this issue to be escalated and I want my refund ASAP

Hi Team,

Order #OD[protected]

I placed an order for one plus TV on 19th and Delivered on 21st June. But instead of oneplus TV, samsung TV was delivered and the same was updated by the installation team and he made a request for replacement.

From then on i have multiple request following up for the replacement
Replacement id#[protected]
Replacement id#[protected]
Replacement id#[protected]

Couple of earlier requests were rejected with no reason and after further follow up your support team has raised a new replacement id and assured the backend team would resolve the issue.

The height of stupidity was in the latest request updates were as below :
Hello Girish To help us review your return request forFull Life Mobile Battery For Oppo F11 Pro BLP697, please share the required product images within the next {48 hours} clicking on 'Contact Us'. Please ensure the files are only up to 2MB in size (JPEG, PNG, PDF formats only).

First of all my name is not Girish and I am not requesting replacement of the Mobile Battery oppo F11Pro which clearly shows the guy who updated the ticket doesn't even understand the request i have raised for Oneplus TV. and then next comment he added is as below

Sorry, the return request cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact.

My friend gifted me an egv of Rs 10000 I added it to my wallet next it is showing that my egv is deactivated and the amount was not showing in my wallet. I have complained to flipkart several times but every time they are saying that your issue will be resolved in 4-5 days but without resolving it they are marking it as resolved.
My registered flipkart id is aniket2000.[protected]@gmail.com

Hey,

i ordered two jeans from flipkart, first one is from Mufti brand blue tappered jeans and another one from paul street grey trouser.
i received first product in good condition with proper branding but i didn't see this is tappered jeans when i was ordering, so i want to return this product and i did this to very first day but still always i got the message that product mismatched even no one comes for pickup or anything and in other product paul street grey trouser got different brand with different shade and when i'm trying to cancel this product CS choosed the reason of different colour and requested for cancellation and when deliery boy came he refused to accept the product due to different brand even the main reason of cancel this product was getting different brand.

So, kindly requesting to you to help me in getting my refund.

i'm not the first customer of flipkart i bought from here many things even my most expensive things of my life like my laptop and cell phone but these days my experience with flipkart going worse.

i've to go college next month and m y money stucked like this what i do i don't know so please help.

I would like to change my registered mobile number. However, i do not have access to the old mobile number which is the registered mobile number.
Please help me in resolving this issue

I have ordered 3 items of Golden Resources cashew nuts but received only 1 item. But it's showing all delivered. I have contacted your customer care and they have assured that refund will come but now it's showing refund rejected. Being a plus member and old very much happy customer of Flipkart, I am now not happy with the issue happened with me. This is not at all acceptable from such a reputed company like you. Please refund my amount as soon as possible so that I can continue my shopping with Flipkart in future. Order was in name of Sushmita Chowdhury.

Order id OD[protected]
Neroj Chowdhury
[protected]

Show quoted text

Dear Team
I Have Ordered Samsung Mobile From Flipkart At Date 21/06/2023
I Selected Flipkart Pay Later Emi At Time Of Order. Order Status Showing Pending From Till Date.
Also 1st Installment Of Emi Added In Flipkart Pay Later Bill Genrated On 1/07/2023.
I Many Times Contacted To Flipkart For Refund And Order. But They Are Ignoring. Also Late Fee Added In Bill

Name Rasika Arun Nale
Order Id- Od[protected]

I have ordered Play station 5 product on 2 nd July and delivery date was 3rd July since this product was coming from Mumbai to pune which is only 100 kms.

then delivery date got changed day after day. today is 16th July but no sign of delivery of my product.

I have frustrated now. I have followed up with customer care more than 50 times but they always say it will be delivered between 24-48 hrs. it's been 9 days now and I don't see anything. my product is out for delivery from 7th July but till now no one called me for delivery even I can't contact any delivery guys.

When I talk to customer care they just say we will deliver between 24 to 48 hrs that's it and they are saying same thing from 4th July. pls take strict action

I have ordered from Flip Kart a solid wood semiopen bookshelf vide order ID OD[protected] but unfortunately after unboxing the delivered item I found it to be a small sideboard delivered against same order. I immediately emailed to replace the product an . Flip Kart assured to resolve before 14.7.23 beyond the deadline to cancel the order by 12.7.23 and today they are telling that the replacement request has been rejected and as cancellation deadline (12.7.23) is over neither they can cancel the order and refund the amount. I have paid Rs.24073 for the bookshelf and the small sideboard hardly cost Rs12000.
I am attaching the picture of delivered item and the box cover details and the payment invoice to arrange the cancellation and return of my money.

I have ordered few grocery items, but flipkart not delivering those items not even showing the correct tracking information

Order ID- OD[protected]

I have order a smart phone mentioned above . A promising Date of 14.07.2023 was given by flipkart to me . at evening time a message about delivery sent to me that i have requested to change date and time of delivery. I have called the wish master many times but he did not pick my call . my order is nearby me hub about from 62 hours before ..That product haven't delivered me yet on 15.07.2023 at 15.00 hours

Dear Sir/Madam,

Oder I’d: OD[protected]

Onsite engineer no : Sonu([protected])

Delivered on : 9 July 2023
Return requested : 9 July 2023

I purchased HP Smart Tank All In One 580 Multi-function WiFi Color Inkjet Printer from flipkart on 8july 2023 with order id(OD[protected].
First page of the printing was worse and issues have page jam and pickup.

Hp customer support had sent onsite engineer to verify the problem and engineer had approved a doa (Deficient on arrival) certificate to hp and said that the same would be replaced after receiving a certificate by hp.

So, i contacted flipkart as i purchased my product from flipkart for the replacement. But, flipkart executives are denying to replace my product even after all legal procedures and certification of replacement had been provided by hp to them. I
raised this complaint two times but both the times they took 1 week to contact me and refused to replace the product.
This type of response from flipkart is not expected. This is a mental torture for me as a consumer as i find flipkart cheating with me or using their services.

Flipkart executives an approach service center or onsite engineer with the following case id : BVBX9249

I am attaching all the relevant documents for your reference.

My order is cancel without any communication and my order is in transit.when i contact it says different types of reason by different Flipkart team.and it takes seven days to refund.my order is big amount so i unable to purchase again

I am writing to file a formal complaint against Flipkart regarding the consistent delay in delivering my recent order, Order (OD[protected]. This order includes Bata Slides (Black 7) and WOW SKIN SCIENCE Apple Cider Vinegar 100mL Tube Face Wash (100 ml). The purpose of this complaint is to bring to your attention the distressing issue I have been facing, which has caused significant inconvenience, mental anguish, and financial loss.

Despite paying the required shipping fee, Flipkart has continuously failed to deliver my order within the promised timeframe. The delivery dates for my orders have been repeatedly pushed back without any valid justification or explanation. As a customer living in a hostel, these delays have caused immense inconvenience, leaving me without essential products that I urgently require. The constant uncertainty surrounding the delivery dates has disrupted my daily routine and resulted in unnecessary distress.

In my attempts to address this issue, I have lodged a complaint with Flipkart via phone call, expressing my concern over the persistent delay in receiving my orders. However, the response I received via email stated that my issue had been escalated to the concerned team and would supposedly be resolved by July 17, 2023, at 12:49 PM. This response fails to provide a satisfactory resolution, as it sets a deadline that falls within the scope of the existing delay itself, lacking logical reasoning.

Furthermore, I would like to emphasize that as customers, we are charged for delivery services with the expectation that our products will be delivered within the promised timeframe. If Flipkart fails to fulfill its end of the agreement, it is only fair that the delivery charges be refunded to the customers. I firmly believe that the company should be held accountable for its actions and take responsibility for the inconvenience and financial loss caused by their inefficiency.

I hereby request your immediate intervention in rectifying this matter and ensuring the prompt delivery of my products. The severe inconvenience, mental distress, and financial burden caused by these recurring delays are unacceptable, and I seek a comprehensive resolution to this issue. Cancelling the order is not an acceptable solution, as the ordered items are genuinely required by me.

If the necessary action is not taken promptly, I will be left with no choice but to pursue alternative avenues for seeking redress. This includes escalating the matter to the consumer court to not only claim a refund of the delivery charges but also seek appropriate compensation for the ordeal I have been subjected to.

I sincerely hope that you understand the gravity of the situation and the impact it has had on me as a consumer. I trust that your intervention will lead to a fair resolution and restore my faith in the consumer protection measures in place. I request your prompt attention to this matter and look forward to a favorable resolution.

Product dilivery are late 4 days and his customer care round round today your diliver please wait at7pm and after 4days same condition. No only one product after 3 product more

My name is rupali .Today I paid 546 rupees for iphone 14 .After payment there is no response, later I known that this a fake website. Please refund my money back and take action on these type of fake websites..

I order an pendrive with order id:-OD[protected] on 2nd june. The delivery date was 5th july but i didn't receive order, then delivery date changed to 7th junly but not recieved order.Also there is no cancellation option available at the moment.Today is 14 july and I'm still facing same problem with no feedback by Flipkart and E-logistics.
My Ekart Logistics id is - FMPP[protected]
Kindly provide me genuine reason and contact number of delivery boy.

Thank you

My order is OD[protected]. I bought a new phone Infinix zero 5g 2023 at no cost emi from flipkart.It was an open box delivery and when delivery boy was come he open the phone box himself and take otp fast and he went immediately. When i come at my place and check my phone properly there was some scraches on phone without my touch. How it possible? I complain at flipkart but they denied because of open box delivery. But i dont have much time to check phone at the time of delivery. Now what i do? I think the phone is open for service... I felt cheated.. I just want new phone nothing else.. plz help me. They call after some days and say that they change my phone. But till now no any movement from flipkart. Now i want compensation for harassment.