Flipkart Complaints & Reviews

I have ordered a bag through Flipkart and I am not satisfied with the quality and tried to return the bag with in the return period but whenever I raise a request it will be processed but on the day of scheduled pickup the return request will be cancelled automatically. I have raised the return request 4 to 5 times. I have mailed the customer support team of Flipkart three times and spoke to them once through the call, but the issue is not resolved yet. They just prolonged it till the return period is over.

From today I'm unable to open my flipkart account. My phone number is [protected] and my email id is [protected]@gmail.com. Whenever i try to login an error pop up login unsuccessful please try after minutes. I have to pay my flipkart cardless credit emi. How can it is possible when I'm unable to open my account. Please resolve it as early as possible. Thank you

Nature of complaints : others
Grievance details : i have ordered laptop on flipkart with order no. Od[protected] and i received item on 8th nov 2018. But i didn't receive original invoice signed by seller. But i received soft copy of invoice. But flipkart /seller failed to provide invoice hardcopy which should be signed by seller manually. However i asked flipkart whether it was signed manually or digitally and i received reply from flipkart executive that it was signed digitally. And i received reply from flipkart that it was signed manually. There is contradiction in flipkart itself. So, my question if invoice is signed manually by seller it is their duty to produce original invoice to buyer. How seller can keep original invoce with him by sending soft copy. They can send original invoice alongwith product but they failed to do that. I need compensation for that. One more flipkart failed to satisfy customer by giving contradiction statements to me / buyer. Flipkart also failed to give seller contact details.

I ordered Woodland shoes order no OD[protected] on 22nd November 2018 and got the product on 27th November 2018... But got a different model and USED ONE...So I request for refund...but till now it has not been picked up and not got my refund...and the return request have been cancelling... By flipkart automatically... whenever I m calling the CC.. No body could help me... Only got some sweet words... SO I WANTED TO GO TO CONSUMER FORUM REGARDING MY MENTAL AGONY AND SUFFER...

Hi
I have ordered collapsable Wardrobe and placed order only because it was flipkart assured.
Today I received the delivery and it is complete different from what I have ordered as you can see in the image .
I have attached the image as the proof.
This product is delivered by ekart logistics and when I raised the call for complain and the associates dropped my call twice so I had to write email and call on your flipkart toll-free number.
I asked the associate to initiate my refund and take this useless product back but they denied saying that even though this is fassured product flipkart do not hold any responsibility for the refunds and we can not provide refund.
And placed replacement request from his end dropped the call.
I want to return this product and get complete refund. I don't trust flipkart anymore and do not want any replacement as you guys don't value your customers and their orders.

My account is registered with flipkart thru my email id [protected]@gmail.com i ordered a geyser on 26 october 2018 with order number od[protected]. geyser was delivered to me on 28 october 2018.when geyser in installed water continuously leaking . i called to flipkart customer care so many times. but they are not able to solve my problem.i need refund of my cash from flipkart and return such useless product.but they are discarding. please take some stick against against flipkart.

I bought a phone 8 days back from Flipkart, as soon as i received the device i started facing issues. I tried connecting with customer care of flipkart and they scheduled a technician visit twice. Each time technician came and reported that the device is working fine however my reported issue was unresolved. He also said that this issue is with the device and he cannot do anything with it. The mobile i purchased is LG q-Stylus.

I requested either to refund me or replace my device but they refused and cancelled my request. The behavior from the customer care was also not very friendly and they pretended that I have not any choice apart from to accept that nothing can be done.

Kindly help me to resolve this.

Rinku
[protected]

Hi Team,

Please find all the images of the MI phone attached for reference. I am not sure what fault they found with this phone. More than that it was not accepted, the way the shipman and his senior spoke was worst.

I expected Flipkart to have better customer service and ordered one of the costliest products from your site. Amazon had given 500 discount along with exchange for the same product. I always ordered other mobiles from Amazon and never had issues like this before.

This is the best reward that I get. More than 7 hrs of my time at office, I am sitting and following up the issue with your customer care.

Never expected such behavior from your end. Does Flipkart shipman expect a brand new phone from your customers when they exchange phone? It you still have any issues pl contact me at [protected]. For the mental pressure that I go through cos all this Flipkart should actually reward me with goodies.

Expect positive reply from your end for all this I had to undergo

The below attached producf was not accepted and shipman was rude..

My order no od[protected] redmi note 5pro but i recieved two basic mobile phone kechaoda k88 received on 5th nov18, my replacement request 4 time rejected, i also not received invoice copy in box. Custmber care telling concern agency slove your issue but they not resolve my issue. Please solve my issue
I also provide imei no of both basic mobile phone to flipcart. Always custember support say wait for 24 hours from 5 nov 18 to 21 nov 18. I also attached return id in photo

Order id - od[protected]

i have ordered a krx 50kg combo 2-wb home gym kit on 16th october 2018. Delivery was expected by 28th oct 2018.
I got a call from customer service to cancel the product as they are unable to deliver the product due to some issues from their end. On 3rd nov i have got an cancellation confirmation email from flipkart, stated "we're sorry to let you know that your order was cancelled by the seller headlyfitness as they weren't able to ship your item on time.
We'd like to let you know that the seller has refunded the amount to my card and it will be credited in 9 business days as per standard banking process".

And now 2 days back i have received the item and immediately i raised a complain and requested return of the same. But flipkart customer care is refusing to return it and blaming me for the issue denying the cancellation.
I want the refund asap.

Hi Team,

Order ID: OD[protected]
Phone no: [protected]
Debit Card EMI Loan Number: [protected]

This is bring it your notice that there were 2 Debit card EMI loan has been generated under my name, Actually it is supposed to be 1 Debit card EMI loan.

Bring History: On 13th of October 2018 i ordered for Poco F1 mobile in Flipkart using my Debit card with EMI option but the order was not completed successfully simultaneously i received an email that your refund procedure has begun and attached email for your reference with the tracking number. so on the next day ie on 14th of october 2018 again i order the same product (Poco F1 mobile) and order was successfully placed and even the product got delivered on 19th Oct 2018.

Now my concern is how there was 2 DC EMI loan has been generated under my name it seems to only one.

As you confirm that refund has been initiated for the product for which order was not completed from your end.

Now my question here is if the refund has reached the bank why still now they have not closed my DC EMI loan,

Kindly seeking your help on this issue.

Regards,
Ranganathan, A
Hewlett Packard- SCM

Respected Sir,

I ordered a Acer Predator Helios 300 gaming laptop on 12th October using my SBI debit card and had to cancel the order on 14th October. From Flipkart I received a mail saying the I will receive the refund by 23rd October.But I haven’t received refund yet for the same. Since then I contacted the Flipkart customer care many times to find a resolution. First time the representative gave me a transaction ID and told me to contact the SBI customer care, when I contacted the SBI customer care he told me they cant help me with the transaction ID provided by the flipkart and asked me to contact Flipkart again. Since then I contacted the flipkart customer care many time and they keep sending me the same reply

“the seller has refunded ₹ 61990 to your State Bank of India debit card on 14 Oct 18 with the bank transaction id: IN[protected]. This amount should have been credited to your account by now. This EMI should have been cancelled by now.
You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance.”

I talked to the senior executive from flipkart many times and they keep telling me the issue will be solved within 48 hours. I asked them for ARN and seller’s bank statement but the just keep telling me to contact SBI customer care.

During this time first month emi and also the interest for the first month have been deducted from my account.

Please look into the issue for a solution.

With Best Regards,

JOHN PAUL P

I am order new mobile phone samsung on8 in last month. But received mobile have technical problem. When ever i was using earphone for calling the voice is barking in every time or you can say the voice is not audible to another person. I have already discuses with flipkart team on mail but no is not reply. I want my old mobile which is i was exchange at the time of purchase. The new mobile have issue. Please tack the necessary action.
My request id for flipkart:- in[protected].

Order id : od[protected]

I ordered honor 7a mobile from flipkart. My product reached in my nearest city
After many days of estimated delivery date. When ever i tried to contact the delivery boy.. His response was so rude..
One day i checked my order status and the status was... My order has been delivered. Also i got sms about successful delivery.
After calling delivery boy.. He told that delivery boy has sold his ordered mobile to unknown person.

I have purchase two samrt watch from Flipkart site both items are not properly working and same time I was complain to Flipkart but the are talking as per company policy we are sorry to update your complain. Where is my mistake when I receive items and items were not working.
Same time complain was done by me. Please take action against Flipkart. Last time also they have created problem but when I was gone to consumer forum they resolve my problem. Please do the needful

Team, flipkart is not at all customer friendly, today i have received a call and customer service executive is bothered only about their seller but not the loss happened to me. My item was about to deliver on 26th oct and i have not received the item till ist fortnight of november and now they are not even ready to give the compensation, mistake is completely bon their side and they just not bothered to resolve the issue. Customer care executive are trained only to copy paste the templates given to them. They are not bothered about the concern of the customer and loss happened to the customer. Very very disappointed with flipkart for the first time.

I bought a motorola one power and received nov 9th 2018, then i checked
It, i found may problems in the phone, cast screen not working, mkv files not supported, many camera option not available compare to previous
Moto g phone ex: slow motion recording. I am very disappointed because it cost 16k but features not available even10k worktable phone.
Then i raise return request, the flipkart accepected and make a tech visit to solve this problem, but that day evening cancel that return request.
I need my money or please solve this problem.
Why they have cancel the return request without intimation.
I raise 3 time, but all time flipkart cancel the return request.
My contact no [protected]

Sir i bought a asus zenfone mac pro m1 on 1nove 2018. Present time i was facing the problem of charging. My phone is not charging. Another problem is finger print sensor not working with pattern. Mike and speaker voice not clear hearing by other person. Another problem facing about reverse charging problem. Pop up shown on screen every second on screen. Please my problem as soon as possible.

I bought a sweatshirt. But i had some issue with the size. So i made a refund request.
Order was picked up on 30 oct but still the amount to be refunded is pending.
Your representative are not cooperating in the way they supposed to be.
They said that the updated email. Id and mob no is different and raising more problem rather than giving me a solution

I have booked xiami tv on 04/11/2018 on sale period order id:od[protected] and till date the shipment didnot reach.in contrast flipkart personnel are calling and asking to cancel the order as they will not delivery the item and unable to quote the issue. This is very pathetic condition of one of the leading e-commerce provider, please look into and make that my shipment reaches me asap and if necessary i will forward the compliant to consumers cell with all nesessary mails related to the compliant