Flipkart Complaints & Reviews

In the lst 2 days i have received 2 messages that some order has been plced and abother flipkart customer has shared the same with you. The fact is neither i plces any orders nor did i link my account to anybody. And when i cal yhe customer care, an executive by the name of neha tells me that flipkart is not sure of how this happened and they xannoy even de link the account. So they dont want to take any accountability and if any thing goes wrong they wull hapily wash hands off.

How can they not be accountabe if i suddenly start getting messages of the orders which have not been plced by me?

Why the hell am i getring messges for the orders teuly unrelated with me? With gdpr laws in place how can they not safeguard my information and how withput my approvals my account has been linked with some oyher account?

I would like to file a formal complaint and have flipkart nswer the same. I jve no other choice but to dectivate my flupkart account for totally unprofessional behavior of flipkart.

Placed order via phone pey in flipkart but order was not successful and amount detected from card, contacted customer care and they informed that not received any information from phone pey so place another order and i did same and order was successful.

(Many technical glitches from flipkart side but treating customer very badly)

After some time suddenly got another order which was placed via phone pey so cancelled order as it is duplicated.

From next day onwards my account blocked and called customer care team many times as well sent email but there is no positive reply and keep on saying wait wait wait. It has been a week when i raised a request to customer care team.

Also i have some other queries but customer care team saying after login only you can do.

1) few products not fit enough so have to return but cc neither taking request not activating account.

2) partial refund amount is pending (Order which was cancelled placed via phone pey)

My login email id is [protected]@gmail.com or mobile number is [protected]

As a final hope i'm reaching to consumer complaints team on this.

My name is ravi. My registered email id on flipkart is [protected]@gmail.com i am unable to login to my account for last few days. I have some vouchers and invoices of my orders. I contacted customer care they are saying that your account was blocked and i got a email stated that i am a reseller. Why this happens i dont know i just ordered 3 mobiles.

I have purchased a louis philippe men suit with order no-od[protected] placed on 10th oct 2018.
13th oct wishmaster came to deliver the product and i paid the money 4739 rs through phone pe wallet by debit card but wishmaster said that your product was left in office and will deliver next day.
14th oct he came to deliver the product and told me to pay the money again then i asked that i already paid the money after that he said that we refunded your money that you paid to ekart through phone pe wallet. So, i paid the money again 4739 rs through debit card machine...
My concern is that i didn't get any refund either in my account or phone pe wallet which refunded from your side.

Dear sir/madam,

I have gift card number active till 19th sep [protected]. I tried to place the order same day due to system issues in flipkart website i couldnot place the order. Same day i wrote a mail to them.
Now the card is expired and i lost balance amount. For the last 1 month i am following up with flipkart, the issue is not resolved still. Pls. Help.

Regards,
Hanamant kulkarni

As i ordered the product on 12th october during big billion sale so they attempted to deliver the product and as chose the exchange so the exchange is not fullfill the exchange so agreed them to pay the rest of the money and they agreed and given me the quotation that it will be delivered by 26 and then again i complained so they again given the date 29 and now they are cancelling the order without any intimation
They had blocked my money for 15 days and now how can they cancel my order. It's there responsibility to deliver the product and now they are saying seller cancelled.
I am asking them to provide me laptop or provide interest on the money they kept blocked.

Regarding order od[protected]. Order was placed on 11th oct 18 and promised date was 24th oct 18. I have been following up with flipkart on daily basis but they are not ready to provide any update. On 27th oct they share the courier tracking details and i found out from courier tracking that the order was received at my city hub on 24th oct 18 but flipkart deliberately asked courier to delay the delivery. I don't understand the reason why flipkart is doing this.

I have ordered samsung galaxy s8 from flipkart.. I received defective piece so i placed replacement request, when they call they clearly rejected my request & told me to go service centre, after convencing for an hour to support manager they agree to send technician, when he came he tried all setting still problem not resolved, then he formatted cell, at that time problem resolved, but on very next day agin same issue arrived so i call them to replacement, but they clearly denied and cut my cell... What kind of service this is, why should i take trouble to very new cwll, & what is the policy of replacement within 10 days, please resolve my problem asap...

I got the message and email that the installation/demo has been completed for the product you bought. However, the installation/demo has not been done.

Please let me know how can you sent the below message of completing the
Installation/demo without even providing the installation/demo.

Are you cheating with us?

Like this we become the valued customers, right?

I am not sure if this kind of services you guys offer to your customers.

Sir

I ordered asus zenfone in filpkart on 15/10/18 and delivered my item on 21/10/18. But when i receive the product is dead. After that i request for return but there was no option for refund of money. I called the toll-free customer executive they say that it's seller policy so only replacement is available. So no other go i requested replacement. Then on 24/10/18 one technician came and verified the product and saying that product working so he cancel the replacement request in flipkart. He also behaved in such a way that he giving in free of cost. Then closed my return request. Then i again spoke with customer and put replacement order. But everyday i am calling and mailing them but today also they say that technician will come and verify the product if he satisfied only they will provide replacement. This is rediculous and my return policy is applicable only 10 days and it going to over. Till now i did not got any solution from flipkart. Everyday i am very much tried and frustrated by their response and also mental pressure in working place also. So kindly look in matter as soon as possible and i want my refund of money for that product in return.
Thank for helping
B. Sivasankari
[protected]

Resolution demanded: get refund or credit for my purchase

Email: [protected]@gmail.com

Mobile: [protected]

I had placed an order for lg 6.5 kg semi automated washing machine with order id : od[protected] which got delivered to me on saturday, 20th october. The delivery person informed us that a customer executive from lg will visit us within 48 hours for demonstration. However no one paid any visit to us. We didn't receive any message from the company regarding assignment of a customer executive from the nearest service center for this purpose as well. Please take necessary actions. It will be convenient if we get the demonstration on 31st october, 2018.

I placed an order yesterday 26th october 2018 of samsung 49" tv through my axis bank card as it had 10% off on that card. But my money has been debited from bank account and the order hasn't been placed through flipkart. When i called the customer service they said the money is stuck in flipkart account which did not go to the seller and will refund you back. But if it is stuck in your flipkart account. Then send it to other seller and give me the product what should i do with the refund when the sale is over.
Bank account : axis bank
Txid : pzt[protected]gqhxm01
Amount : rs 45, 998.00
Please give me the reply as soon as possible or place my order with other seller from the money which is been stuck in flipkart's account.
Thanking you,
With regards,
Hitesh jagdale

I have placed an order with flipkart order no od[protected] home sizzler 275cm long curtain pack of 3. I filled the complaint on 19 oct. Flipkart did not do any thing and marked that issue as resolved. Customer care people n consumer complaint people are gvng diff excuses. Big fraud company. Not refunding the amt as of nw. They call me daily n said that money will be credited in 6 working days since sep 21. Plz refund the money

I ordered greenchef electrical kettle its order no. Od[protected], but received different brand two times.
I ordered greenchef kettle on 13/10/2018, on date 18/10/2018 i received other brand so i sent return request on same date. On dt.27/10/18 seller sent once again other brand. I am not recieved brand what i ordered. Seller is wasting our time. We losing your company trust. Plese take necessary action.

Dear sir/ madam,

I was placed a order to purchase a redmi note 5 pro through flipkart website via online. My order number is: od[protected]. I was also paid full amount.
But it is very shocking for us a delivery name ajay kumar his mobile number [protected] delivered a fena soap instead of redmi mobile. He was not consulted to us. My minor son was playing in front of my house. Delivery boy gave him a forged box and took signature from my son.

As you know that as per law of land minor signature is not authenticate. And definitely i would like to share that his intention was clear to make a fraud.

No doubt flipkart is a reputed company and in service sector reputation played a vital role. Sir after this incident i have no faith on flipkart company.

Sir please resolved my problem as early as possible other i will lodge an fir and also in consumer court as per consumer protection act.

Sir here i also inform you if you are unable to resolve my problem i will give details in media to publicize this forged incident.

So sir please take action as early as possible and resolve my problem.

Sir iam a regular customer of flipkart.

Yours faithfully,

Kalpana madhu
[protected]
[protected]

Pathetic ownership of issue and extremely poor customer service. The product supplied by seller was wrong. Flipkart team got the delivery started but without any concern or ownership of the issue, thereby putting me to extreme inconvenience. Even after 4 days in transit, there is no clarity on where the package is and when it will be delivered. There is no escalation matrix and call center people do not own up the issue except sending response from standard templates.

Maine 14th october 2018 ko flipkart se realme 2 pro ek smartphone order kiya tha
Jiski promising date 22th oct 2018 mujhe di gayi thi. Lekin jab mujhe phone 22 oct tak nahi mila to maine 23th octo ko call kiya flipcart ko to consern team ne mujhe bataya ke order deleiver nahi ho payega kyuki aap out of delivery area hai. Ye baat unhone mujhe order place karte time 14th se 22th ke bich mein ek baar bhi nahi bataai. Unhone bola ke is order ko cancell kardo or kisi naye address par order karo. Unki is statement ki mere paas call recording bhi hai. Phir maine 24th october 2018 ko ek naya order naye address par place kiya. Jiska maine. Rs 14089-/ debit ke dwara bhugtaan bhi kar diya tha. Or us order ki delivery ki promising date 25th oct 2018 di gayi lekin aaj 27th october hai or mujhe abhi tak bhi mere order nahi mila hai naa hi flipkart ki taraf se koi @mail ya massege prapt hua hai jisa mujhe mansik pritarna ka saana karna pada hai. Jisaka muhjhe harjana chahiye
Krpa karke mere saath nyaay kijiye
My first order number was - od[protected]
And my second order id is-od[protected]

I was ordered a mobile model oppo a3s on 13th of octorber 2018. Order no:od[protected]. My excepted delivery date was 23th of oct18. But my order was not deliverd on given date. On 23th i was called customer care they gave me next expected delivery date 27oct18 but i got a mail that my order will be delivered on 29th oct18. They dont describe exact reason why my order was delayed.
I was complaint national consumer forum on dated 27.10.2018.
My complaint no is893044.
I talk several time to customer care from[protected] to[protected], but they only give me assurance that your order will be delivered soon. But not delivered till now,
There is no proper channel to connect with flipkart. Customer care always
Says they are busy.
Due to this delivery late i was very upset.
Please deliver my oreder as soon as possible.
& i want reimbursement of 50% of my purchase amount.
Thanks & regards
Manoj kumar yadav

Dear sir,

Today morning[protected] at time 00.59 a. M. To 1.52 a. M morning some one person use my debit card i don't know how? And purchase some item online. Can you please check and stop a this orders i sent you receive sms and my bank statement i also try to customer care contact no. But i can't contact with us so please please contact me and please support me. My phone number is [protected]

Thank you

I have ordered poco phone on 11th oct 2018 and not yet delivered till today (27th oct 2018). Contacted support and responding like they will try to resolve in 24 hrs. It's more than 2 weeks and still they are doing nothing other than 24hrs fake resolution time. Below is my order is. They are not even promising delivery or agreeing for refund. I paid 21600 for this in prepaid mode. Order id order od[protected]