Flipkart Complaints & Reviews

I have raised a compliant of my flipkart account being suspiciously hacked by someone from Haryana and being used to place shopping orders. The issue was identified on Oct 30 and I have raised a complaint with Flipkart team. Inspite of acknowledging the issue, its still not resolved. Every day when i followup, they (customer service) team will keep forwarding or putting the call on hold and will hang up without any resolution. Its been raised to highest level in flipkart (atleast thats what told to me) and still UNRESOLVED. I have not seen such a pathetic customer care

I will raise complaint in local jurisdiction court, cyber cell and in twitter, if not resolved in one or two days time.

I bought panasonic mobile P960 delivered on 1st november, the mobile screen is defected and microphone not working properly when i raised the replacement, I received from flipkart customer care and they are explaining about change settings Im wondering how settings change the screen quality, they are avoiding to replacement.
The customer care representative saying we cant proceed further and he is communicate like a ROBOT saying same thing again and again without hearing what we are saying.

I ordered samsung 253 L refrigerator in flipkart on date wed, 10th Oct '18 1.43pm. But while installation person opened the package we found its damaged and packed and went out. And said "place return request".
I placed return request on Sat, 27th Oct '18 11.37am. Technician visit will happed on Mon, 29th Oct and they side we will be inform seller to replace the product. I received return request happen on or before Sat, 10th Nov from Flipkart. Many times called Delhi VRY customer care for pickup details but Mon, 5th Nov I got message from Delhi VRY saying ‘Your Flipkart package with Delhivery AWB[protected] will be picked today’.
But no one came for that. Flipkart now status showing Return request got cancelled.

Order id:- OD[protected]
Registered mail id:- anish.[protected]@gmail.com
Phone:- [protected]

Please help me by providing new replacement. I raise compliant about this to Flipkart but no one responds properly.

I have ordered a product on 11th October 2018 for Rs. 1199 which has not been delivered and flipkart called me today and asking me to cancel it. I have asked for compensation for such delay and keeping my hard earned money so long, but the agent denied rudely and told me to do what I can do. I warned them about consumer complaints forum, but the shows no botheration at all.

I have purchased a mobile Realme Pro 2 for 12127Rs on 14thOct was suppose to receive on 25th Oct maximum, but have not received the product on the said date. I have complaint for the same and got the confrmation for product delivery on 30th Oct. As I have not received the product the second confirmation date I have cancelled the order on 30thOct.

As per the Flipkart policy the refund is done within 2working days, how ever till today I have not received my money back. I have raised the complaint to.call centre who have no clues about the refund. I am now in a big problem whom to approach how to get the money back. As there is no resolution for any problem winch we raise in the customer care .

I had booked a product (Whirlpool washing machine 7kg) from flipkart on 12 oct 2018 which was to be delivered on 24th oct 2018, which i do not revived till date.

I called and checked with flipkart executives everytime after 24th and they are extending the delivery date day after day. First they said that it will be delivered by 30th, then on 30th they said it will be delivered by 31st, then on 31st they said it will be delivered by 3rd nov and then said it will be delivered by 5th nov. And on 5th nov. They said it will be delivered by 8th nov. Till data i have not received the product.

Even not getting the correct response from the flipkart.

Dear Sir,
Because of your False promises and irresponsible attitude, We File a complaint against you in national consumer complaint with reference no. 996570. Already Requested you all for my order delivery but you are always make a false Promise and reschedule the product according to your Benefits. My Order no.is OD[protected]. Deliver the product within 2 Days or Refund Full Money.

I had ordered a LG LED Television from Flipkart on 3rd Nov 2018 with exchange offer on my old television. My order was delivered by eKart Logistics on 4th Nov 2018, the delivery was taken by my Mom as I was out of station, but when the delivery person opened the package to show it already had a big crack on it. He took the images and all and pretended to sent it to Flipkart and assured my Mom that the replacement will be done next day itself. My Mom is a old lady and trusting on their promise she allowed them to take away our old television which is in perfect working condition. When I called Flipkart to know the status of the replacement of my order Flipkart don't even know about it. And then initiated the refund on my order saying the seller have confirmed that the product ordered is out of stock.

eKart logistics is Flipkart's courier partner still Flipkart is not taking any responsibility to track who the delivery person was moreover after calling Flipkart for more than 5 to 6 times their CSE is telling that I will not get my old TV back and is also not giving me the cash back of the TV picked up against exchange offer instead they will give me some so called gift card which i can use to buy any stuff from flipkart.

I requested them to give me cash back but they refused it.

I am very disappointed by Flipkart's delivery and customer service approach and don't wish to continue to but any products from Flipkart in future. I spoke to 5 CSE but no support was extended. I was told a senior supervisor will speak to me with in 4 hours but no call from anyone came to me for any support.

Flipkarts customer care service has failed to resolve my problem so request you to help me to get my refund of Rs.750 (Old TV exchange offer amount) and Rs.18024 (LG Smart LED TV price paid by me to FlipKart) asap.

FlipKart have cheated me and have spoiled my Diwali as I had purchased the LG LED TV as gift to my Mom but now the situation is that my Rs.18024/- is blocked with Flipkart, my old TV which is in perfect working is gone and I am not even getting appropriate refund for all the mess up created by Flipkart.

Dear sir,
I have been using flipcart since it started . I have my wife's birthday on 6th . I ordered a mobile lg g7 thinq on 31 st .I didn't got my order delivered by the delivery date . I called your helpline number .They told me that the order can not be delivered as shipped on a wrong mistake by them .They are cancelling my order and money would be reflected by 13tgSirwas the only amount left on my credit card . Now I can't gift my wife anything right now on her birthday .I am very Dissipointed and won't ever use flipcart . You can't even think how Dissipointed I am. I will go to consumer court for all the pain I have faced .

I ordered one redmi note 5 pro on oct'11th 2018 with hdfc credit card no cost emi in flipkart.at the time of purchase they haven't shown terms and conditions against no cost emi option.they shown amount with no cost emi.based on that i purchased but now the bank was charged with interest.if bank would charge interest they should shown that in terms and conditions while ordering the product instead of some other screen.

I orderer the headphone on 13th of October. The date of shipment was 23rd October. But the order is till not shipped and today is 5th November. I have called the customer care 5 times and every time they said that problem will be resolved within 24 hours. But the problem is still not resolved. I am very upset. I want to know the reason behind the delay.

Hi there are 5orders which follows
Od[protected]
Od[protected]
Od[protected]
Od[protected]
Od[protected]
Which got cancelled from seller end before 15days claiming from seller end that refund has been processed but suddenly from 2days flipkart customer care claiming that transaction is void how it happens iam having statement amount got deducted by flipkart for ordered products so iam not getting refunded amount which was deducted. Hence iam providing one of my bank statement stating regard deduction from flipkart for one of my orders

Ordered for pahana jutis for men which was black in colour and material was leather. I received this product which is brown in colour and looks like it is made up of cardboard, won't even survive for a day if i wear it. Very unhappy with the service flipcart has given, i ordered these for my sisters wedding. I paid 699 through my debit card, and looks like the product is not even worth 100 rs also the product is not in good condition as the material seems to be coming out and also the threading is loose. Also there is no brand name on it, and the one that i ordered were really very good.

I ordered midea 1 ton inverter ac on 10- oct -2018 and the product was delivered on 15-oct-2018. The product which i received is incorrect, here the indoor unit is inverter and outdoor unit is non-inverter. The installation guys told this couldn't be installed due to compatibility issues and i agree to it. I am requesting flipkart to replace the product as it promised while i was placing the order. The seller is omnitech retail and as per their policy if the product is in stock, replacement would be provided. I bought this product during flipkart big billion sale at rs.19289/-. I have contacted flipkart many times as an when i see that the product is in stock, but they just escalate the issue to the concerned team and they will get back to me after 3 days, by the time they call me product becomes out of stock. I recently called them and they promised to resolve the issue by 4-nov-2018, (The product is in stock from 1st-nov-2018) but this time they did not call on the promised date and requested me to wait till 8th - nov-2018. By the date i will receive call the product would be out of stock and they (Flipkart) are waiting for the same. While buying the product it was badged as flipkart assured and covered under flipkart buyer potection, which ensures customer receives correct product as it goes through six quality checks. I would like to understand how did the seller ship incorrect product even after going through stringent quality checks by flipkart. I would request for a replacement rather than a refund as it would cost me more if i buy this product now. Kindly check the below image.

Hello dear sir i purchase mobile and washing machine of 29489rs on 1st november 2018 but it cut twice.

I tried to call witg customer care but they not gave satisfied answer.

I my passbook and bank statement they showed money cut with flipcard.

My complin number is[protected].

Please help me to get my money back. My mobile number is [protected].

I have ordered 2 t-shirt of medium size.. But i received 1 medium grey and 1 large blue. Which is totally not what i have order, so this is completely their fault.. So i requested for an exchange, since there is no exchange available so i asked for a refund which is my rights.

But after asking for a refund they said our sales person will reach your door to collect the package on mentioned date.. But on the same date when the sales person suppose to come at my address. I received a message saying that your return request is been cancelled.. So i called the customer care to know the complete scenario why it is been cancelled they where like it is been cancelled from the seller itself without sharing any further feedback..

So the cc (Customer care) person launched the request again for refund.. Then again i got a new date.. But again the same thing happened and this time i received a feedback saying the product was damaged. But no # sales person as come to my address to collect the product or even bothering to see the product.. From the day one i have not even used it more from than 2 minutes and it is completely as it is with all the label, price tag etc within it..

I have been a very bad experience with filpkart both from there seller and cc and do not have any option to escalate this within all my friend circle and i will also going to post this on all my social accounts like fb, twitter, linked in etc to make sure this should not happen with anyone else.

Please note w. R. T above mentioned product, i have been requesting for replacement of the 2 quantities of the same since i received defective products.
Unfortunately flipkart has not been responding in this regard. Moreover they have send a message as follows:

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Shabreen begum
Flipkart customer support

Iam surprised as to how flipkart can decided on its own about a customer without seeking clarification and without proper inspection.

Inspite of this unwarranted email, i have replied to them explaining my need for the quanties of lamps that i have been ordering.

Yet there has been no response from flipkart.

If you donot want to extend a relationship with an honest customer it is your choice. But you cannot harrass a customer by not replacing defective products that you have supplied.
I donot understand why you are not responding to my request for replacement of 2 quantities of the abovementioned product.

Kindly request the concerned personnel to take out time to resolve this long pending problem as soon as possible.

Thanks and rgds
Atanu daw

I requested for refund for mobile phone because the seller send the damaged product. Ekart wish master is not picking up my product for refund. Ekart wish master approved my request for refund but they are cancelling in the end without coming to the house. Without informing me they are cancelling in the end. Why they are sending the damaged product and why they are giving the false promises. It happiness three times to me for the same product.

I have registered a complaint with docket number 990863 on nationalconsumerhelpline.in against my issue regarding order number OD[protected] from flipkart. Still no response from flipkart and even the concern team has no update on solution regarding my concern. Customer care has no answer fir my concern. Totally helpless with my concern of waiting since past 26 days for getting my order ir refund of money. It's pathetic to place order on flipkart by paying in advance. Parcel lost committed by Shipment service provider and flipkart updated that parcel is delivered to me. It is foolishness of a leading e-commerce player of our country that they are not even able to track their Shipment while they are delivered from thier logistic hubs. Still waiting for any actual state of my refund or product delivery.

I purchased women kurta clothing from flipkart on the 11th oct 18 it was giving estimated time of delivery as 17th oct but i received a message on 16th as there was some issue with seller product is delayed and will reach on 24th oct, when i called them to ask the issue they said there is some issue with logistics. After 25th oct when i again called them to ask where is my order they again said order is delayed and will come at you on 30th oct but there was no delvery on 30th again and i called them back on 31st oct they asked for 24hrs period to escalate the issue and response but still they haven't given me any call or any response and whenver i am calling them they tell issue is now been escalated and will take 48 hrs to resolve and repeating same story again and again.
Also people on call are pathetic and doesn't have any resolution to my problem when i ask what is the issue they say issue is from logistic side which is third party and they don't have control on it

Order id : od[protected]

Thanks,
Mayur pathak