Flipkart Complaints & Reviews

I am writing this in utter dissatisfaction from the customer handling of flipkart. (13th-oct) my phone was scheduled to get delivered. The delivery executive came and examined the device and said he was not qualified to take any decision as he is a junior. He requested me to wait for his senior to arrive. Apparently, i was told that the senior guy would arrive in 30 mins. But he didint. After i called that junior executive now he is saying that his senior is busy. So i told him to give me his number. After getting the number i called him up. [protected] is his number and his name is tapas. After calling him, he said the junior executive is doing what he is told and assured me not worry as he would arrange the delivery of the phone by (14th). But he requested me to keep this confidential and told me not to report this to flipkart customer support. I as a customer i was trying to cooperate as much as possible. That day (13th) i got a message that your product delivery has been canceled as exchange item was rejected. Now the thing is that guy tapas didn't even come to my home to check my device. Then today morning when i called that guy tapas he is saying he cannot deliver the product and told me to do further communication with flipkart. Then i was trying to explain him why i got the message that my exchange item was rejected? He said that 'don't go by the policy and if you go you might not receive the product.' so as you can see this a complete case of fraud. He canceled my pick up and delivery that too when he himself didn't come to check the old phone. Do you understand your level of customer service and training of delivery guys? Now when i called the customer care i was told '100 times sorry'. Look i don't need sorry or 'inconvenience is regretted'. I want my phone. Then after almost 40 mins of discussion all flipkart could manage that a resolution would be provided. There is not a single scratch on the display. Battery works perfectly fine. Charing port working fine. So what are your expectations? You want to take the phone as a brand new one?
Now according to this incident: in[protected] i am yet to get a resolution by 18th-oct
Now today morning (16-oct) i got a mail
(Ref: incident: in[protected] saying you pick up item has been rejected however if i wish to pay the extra amount i can get the phone. Immediately i mailed that i am willing to pay the amount. Then after 6 hours today, i got a mail that the order has been canceled. Can you imagine how fake flipkart's customer support is? Immediately i called the customer support and all they could manage to say that it was their fault and request me to book a new phone.
My emi is generated, i have all the back cover and tempered glass and now flipkart wants me to book another phone and also wont let me avail big billion day offers.

I have ordered pigeon favourite electric kettle on 10th oct 2018.
Order id:od[protected] and the expected date is 16th oct 2018.

On 14th oct 2018 i received a message at 2:06pm that "dear customer, your flipkart"pre-paid"shipment awb[protected] is out of delivery by ecom executive ph no:[protected]. Pin:[protected] again 4:35pm i have received another message that"your flipkart order awb[protected] was undelivered as you were not available. For further instructions, click... Link..."

I didn't even receive a call from delivery person.. On 17th oct 2018.. One person made a conversaton with me but that persons voice was not audible..
And he has disconnect the call then that guy didn't even call on 2nd time... I don't know who is that person he is very lazy...

I want my product on this day before 4:00pm... I'm going to my hometown i need to take that product to home... Reply back asap.

I ordered lenovo ideapad 330 on flipkart during with order id : od[protected] big billion sale with an exchange offer of my old laptop which was valued rs 10, 000 by flipkart. It was mentioned in the terms and conditions that if the laptop does not qualify for exchange i can still get the laptop after paying 9900 to the delivery boy. My laptop didn't qualify for exchange but flipkart refused to give me the laptop even when i was willing to pay remaining amount and they cancelled the order from their end stating that the seller refused to deliver by accepting remaining amount. How can flipkart refuse to deliver the product after mentioning that we can take the product by paying remaining amount

Please ban on this sales. The most product are found damaged and that's why sale in lower price and after online booking, the product will found damaged and return by customer. Its only for flip kart add. And no replacement and automatically cancelled without notify to customer and refund in there account. For offer product and its businessmen strategy to cheat people and make money.

Its waste of time and money and playing emotion of people.

No any act for online business. The act should be the ïf you offered than provide good service. No cancellation and fulfill customer requirement otherwise pay fine for costumer.

There is very absurd behavior of delivery boy who delivered mobile i. E. Infinix note 5 and sudden and rude denial to exchange my previous mobile for this phone ordered from flipkart, this is an act of person working against the customer policy of your company and this leads to detrimental to growth of your company.

There was an order placed as : "order placed: your order for infinix note 5 (Ice bl... With order id od[protected]...

I ordered poco f1 from filpkart on big billion sell. (I paid full amount which is rs.21148). Product received on 16/10/2018 by ekart courier company..
The mobile is completely dead.
I have requested to return the product but they are making delay now...
I want my product replacement or my full money, as soon as possible..

How can they cheat their customers?
This is completely fraud..
How can they sold me dead product?
I am very angry and unhappy at this moment..
I want my mobile replacement or my money which i paid, as soon as possible..

Hi
I have ordered laptop in big billion sale by flipkart. I have received the cancellation l message and the reason is that they tried delivering many times but they could not as i did not respond. But the truth is they never called me and contacted me on this
If i speak to customer care, it is different reason for cancelation. Reason is they did not deliver it in time hence cancelled it.

This is one way of fooling the customer and flipkart did this for many others as well. They claim that flipart is just a platform they are not responsible for this.

Could please let me know of there are better way to deal this?

Regards,
Lohiya

मी विक्रांत तानावडे राहणार आरोन्दा पिन कोड 416513 या पत्त्यावर On Track: Your Bombay Dyeing 104 TC C... with order ID OD[protected] ही ऑर्डर केली होती पण चुकीचा route म्हणून माझ्यापर्यंत पोहोचू शकत नाही आणि याबद्दल फ्लिपकार्ट पण काही सहाय्यता करत नाही आणि हे असं नेहमी या पिन 416513 वर problem येतो तरीही तक्रारीची दाखल घेऊन निराकरण करावे

Sir i am a customer of flipkart i am order a item rs 379. Amountbis deducted my account but not succesfull. I am contact with flipkart customer care but no response from them. I am also visit my home branch they say to me that please contact flipkart office... The deduct amount prove is my hand.. Plz sir help me i will show my prove.. Already i have complained but no result

Against order no OD[protected], which was cancelled on 11th Oct 2018, refund was promised by flipkart by 15th October. The amount is yet to be credited to my bank. When contacting customer care, they only say that refund has been issued by the seller, but the same is immaterial for me as I have not received the same in my bank. When I ask them to give bank transaction id for the transfer, they just parrot that refund has been issued by the retailer. This is really frustating delay tactic of flipkart and will only wane away the customer. If the company is under impression that they are monopoly in online selling, they cant think that and take customers for granted as always its customer who help them achieving the heights they are reaching.

I placed 64/6gb 16999.00

I please the order of same and under the exchange of redme 4a,
The seller picked the phone and deliver a product but surprised delivered redme 6, and i am calling flipkart for same but nither replacing nor replying, even my replacement mobile has also taken by them.

The cost of redme 6 is 9000 only.

Please anyone will help how to deal this type of companies.

Puneet jain

I got 3 order in big billion day's, and i got call form delivery boy at 15th oct. Then i seys i was out of town, i pick up my order next day, and the next day i'm not received a delivery boy's call but i got message form flipkart. That was (Your order is cancelled and your refund adde) but i not cancel my any order but a delivery boy cancelled my order and can't do anything for it. Because no any rules for that in flipkart. I call in customer service but, no any one way on this situation to get my order get me back without my mistake..
You can contact me for more details ([protected])

I have been ordered samsung evo plus 64gb micro sd card during big billion days season. I have been ordered on 14th october 2018 @₹949. The delivery date was as guaranteed delivery on 22nd october. After the completion of the season i have been checked again for the product and i have noticed that the price was remains same and the delivery date was as guaranteed delivery in 3-6 days i have been disappointed and i went to amazon and verified the same product and i have noticed that the price was remains same and the delivery date was as guaranteed delivery in two days and i was shocked and felt why flipkart is doing like that
Please flipkart send my order soon as possible
And don't do like that

I ordered samsung galaxy s8 during this big billion day 2018 and today was the last day to be delivered. I haven't received my product yet and i m been told to wait till 7pm till the last date. Still it didn't came. I missed my cab because of it and all i m hearing is that it will be delivered and some excuses like giving 100 ruppes reward as forgiveness. They are telling me that order is not misrouted yet i didn't received till last day. I. E 16th oct. Ecom express were responsible for delivering and now ecom express is telling only pincode is written so they can't deliver and that its the fault of flipkart. Flipkart is saying it's the fault of ecom express as they can see the address mentioned.

I have ordered an inverter ac of voltas from flipkart on 15/oct/2018. Without any notification my order was cancelled and initiating a refund on that. This is not fair flipkart. Order id of the product is #od[protected].

The order has been placed on 15/10/2018 and was successfully placed in the website on 11/10/2018. I received a mail from flipkart on 16/10/2018 stating that the order was cancelled due to an unforeseen issue.

Called to flipkart and spoke with representative on 16/10/2018 and he was unbale to explain about the unforeseen issue.

The product i ordered is not even shipped after 6 days of purchase.
Order id : od[protected]
I talked with your customer care executive and they promised me that, there will be some update in your order but it is not till now.
I ordered many products from flipkart and it was always delivered within 3-4 days.
Why this is happening? What is the problem.

I have ordered oppo f9 on 11th october 2018 with exchange of my phone redmi note 3 and order delivered date is 12th october 2018. Delivery agent who came to my house was very rude and declined to come upstairs on my building, so my wife has to go downstairs to collect the phone, as i was in office. Without having knowledge of checking the phone he refused to exchange the phone and go back without delivering the order, and then i received the message that order was declined as product was not matching.

I have called customer care and they promised that order will be delivered as soon as possible, but today 16th october 2018, i received a message that my order was cancelled. I have called them everyday and they promised that your phone will be delivered shortly.

I have formatted my phone due to exchange and kept my phone at home only, so that delivery guy will come and exchange the phone and i have to use different person phone. These few days are almost torture for me and i have suffered a lot, and still they cancelled my order.

Therefore i want to complaint and want to take strict action against flipkart as soon as possible.

Order id: od[protected]

Hi flipkart i ordered fossil watch my order no is od[protected].
As i already contacted to flipkart they are telling refund has been completed but i did not get my refund money back.
Amount should refund : 4, 498.
They are telling contact to bank when i am asking transaction details they are not able to give.
Dear consumer forum please help me to get my refund back.

I have purchased asus zenfone max pro m1 6gb varient and received the product on 11 october 2018 as i opened the box the phone is damaged and dent on the back panel and the biggest thing is that aa we chek imei number by dailing *#06# it shows 000000 in place of imei number. Placed replacemnt request but wishmaster denied to pickup as imei number is 000000. Flipkart is just cheating with customer in big billion day sale. My issue still not resolved even after complined to customer care on call and email.

I've purchased mobile phone on 14 may 2018 with buy back guarantee policy, so according to that on 154th day i'm eligible to upgrade to a new phone with a value of rs 15, 401 by returning my old phone, so exactly on 15th of october 2018, i could not avail it as it gives out error on both desktop and mobile platform saying abb is not enabled for your account / imei / warranty details as undefined,

Nearly 05 to 06 conversations have been done so far over phone and email they have promised me twice that issue will be resolved but solve my problem.

No response yet!

By far i've missed all the offers running on website and couldn't get my new phone for the policy that i was covered during the purchase period,

It's a fraud