Flipkart Complaints & Reviews

I have ordered the lg 188l direct cool single door 4 star refrigerator. But i have been delivered with the 3 star refrigerator. And even after having the 10 day replacement policy flipkart is not ready to provide the replacement with right product. They are forcing me to take the refund. I ordered this perticular refrigerator on bigbillionday with hdfc offer, now with the refund amount i cant order the similar product again because its at higher price. I have been calling customer care and asking for the resolution but nothing provided asnof now.
The problem is happened from flipkart side they should resolve the issue rather than saying sorry.

Hello flipkart,
I bought redmi note 5 pro from flipkart which is come on saturday[protected], that product is purchased on big billion days offer with exchange of another mobile but ekart courier person refused to accept exchange i offer money for that but he say i will contact u after half hr. Bt he didn't contact me, then i complain to flipkart they told me my product is deliver on monday bt i have to pay remaining money of exchange, i said yes to them. But on monday my product cancel without any prior notice. Again i complain to flipkart but they only say "sorry and we can't help u for this, you have to take new order" but they not able to give me that old offer or that product on old price which they cancel without any notification.

Please help me for that

Regarding the order od[protected] [incident: in[protected]]

I ordered one product (Moto c plus) form flipkart on 19th october 2017 using my hdfc creadit card and before i it's delivery i canceled that. I got the cancellation confirmation and refund initiated mail from flipkart. But still i have not got the refund of that amount of 5999 rs. It has been almost 1 year now.

Flipkart customer service advised me to contact the bank, and submit dispute form which i did but the bank is refusing to give me that money and saying to go back to flipkart. But flipkart customer support is still saying to check with the bank although i have told them thousands of time that i have already done the inquiry with bank.

My point is it's not my mistake, i cancelled the order and the refund should have been credited to my account by this time, however i followed the process and had to follow up with bank.
Now if bank is denying, to whom should i go?
I have a full thread of the conversation with the bank where they clearly denied.

I request flipkart to take some serious step and provide me my own hard earned money.

Sub: request for for 2nd imei serial number for flipkart order no.
Od[protected] invoice no. Faba6p[protected] dated 18.01.2018

On 09/10/2018 at around 7:30 to 8:00 pm my redmi note 4 black mobile
Was theft. My son anthory purchased the mobile online on 18.01.2018
Through flipkart order no. Od[protected]. Attached invoice no.
Faba6p[protected] dated18.01.2018 for your ready reference and record.
In this invoice only one imei no. [protected] mentioned. Can you
Please provide second imei number please. The police track cell
Requested to give the second imei number.

Below email received by me from mi customer to request for 2nd imei
No. Of my theft mobile.

Awaiting for your early reply.

Regards,
Christopher ronald dsouza

Sub: request for for 2nd imei serial number for flipkart order no.
Od[protected] invoice no. Faba6p[protected] dated 18.01.2018

On 09/10/2018 at around 7:30 to 8:00 pm my redmi note 4 black mobile
Was theft. My son anthory purchased the mobile online on 18.01.2018
Through flipkart order no. Od[protected]. Attached invoice no.
Faba6p[protected] dated18.01.2018 for your ready reference and record.
In this invoice only one imei no. [protected] mentioned. Can you
Please provide second imei number please. The police track cell
Requested to give the second imei number.

Dear team,

I have order mobile phone (Honor 7s (Black, 16 gb) on 05th oct 2018 which is delivered on 07th oct 2018.

This mobile phone is having lots of problems like:
1. Hanging issue
2. Sound issue
3. Heating issue
4. Also sometime shock issue while charging
5. Overall performance is poor.

I am not at all happy with this phone. So i want to return this product.

Several times i called to flipkart customer care but not getting proper response. Below is response from flipkart.

1. First time they taken replacement request with
Replacement id:[protected] and just technician visited at home ask that try to use this phone and closed my replacement request without my permission.

2. Second time again they taken replacement request with id:[protected] and today (15 oct 18) morning i got call from technician stating that there is no issue with phone just use it.

However yesterday i got call from flipkart backend ([protected]) stating that we are processing your return/replacement request.

I dont know instead of replacing/returning this product why several times i am getting tech visit/call.

So kindly look in to this replace/return this product asap.

My contact no:- [protected] (Ajit sarwadikar)

Regards,
Ajit sarwadikar
[protected]

Order id: od[protected]

I was bought a power bank of intex 11000 mah last year in november 27th 2017 now after 8 to 9 months approx power bank not gives full output as well as previously then power bank in 1 year manufacturer warranty so i want replacement for power bank please resolve it soon. I have face many problems for this issue previously the power bank give 100% output but now this was not charge phone like previously not gives 100% output during charging data cable also heat up but the power bank charged properly but not give proper output. Please resolve it and replace soon.
Call me at [protected] for further details.

I order mi led tv 43 inch in big billion days sale at rate 18202rs and pay by hdfc credit card on 10 oct order ships at 14 oct and auto cancel on 15 oct when sale ends then they don't reorder it in same price and said to order at rs 23000 and their customer care cut my call every time filpkart service is very bad they think customer as fool
My ordee id is: od[protected]
Registered mobile no. [protected]
Email id : [protected]@gmail.com
Please reorder my product at same price i can't cancel it this is not my fault that the product is cancel by flipkart after ship so replace my order and provide it to me on time

With an order id - od[protected]

I have ordered indulekha oil in flipkart for 651 rupees. But i got duplicate indulekha oil in parcel.
It is very disappointing that flipkart is selling duplicate items.
Flipkart is one of the trust worth online store. But it is not keeping it's trust with customers.
How can you don't aware of duplicate sellers in your store.
Definitely it will become a case in consumer court against selling duplicate items to the customers. And with in 2 working days i need refund of rupees 651.

Flipkart mobile exchange terms conditions for customer it say's that there should not be any crack on the mobile, body and buttons should be in tact, no cracks on screen, power should be on for 30 sec, imei no should match.

But when the pickup comes even for a very small dent they are rejecting, that means do they need in new mobile condition?

Dear flipkart team,

Subject: deceiving the customers on big billion days!

I had ordered "apple macbook pro core i5 7th gen - (8 gb/128 gb ssd/mac os sierra) mpxq2hn/a (Od[protected]" on 10th october 2018. After 2 days on 12th october (4:50am), my product was cancelled from the seller without any prior notification. After that the product was out of stock and the prices of other products were also increased. I consulted the flipkart customer support team and asked then to escalate the issue regarding the incompetence of the seller and flipkart team.

I got a call from flipkart team[protected] at 3:36 pm on 12th october. They apologized for the inconvenience caused and told me that whenever the product (Apple macbook pro core i5 7th gen - (8 gb/128 gb ssd/mac os sierra) mpxq2hn/a (Od[protected] is in stock, they will call me and inform me. Also, they told me if the product's price is increased, when it comes in stock, the flipkart will refund the increased amount (The price excess to rs 83, 131 — this is the price at which i had booked the product on 10th october) to my credit/debit card.in addition to this, they also promised to give an egv of rs2500 to my flipkart account as a token of apology. I asked the customer support executive to send me all this information through a mail, so that i can have a proof of this, but i didn’t receive any mail.

I was waiting for the product to come in stock and on 14th october, the product was in stock. When i called the customer care regarding this, they denied on my face that they don’t have any information regarding to this and they don’t have any documented mail regarding the things that were communicated to me. Neither had i received any sort of egv (Of rs 2500) in my flipkart account.

So just i want to ask that do you organize "big billion days" just to fool and harass the customers? Don’t you have any sentiments or feeling for your customers? Do you think are you doing justification with your business?
Henceforth, i am lodging a complaint regarding flipkart in consumer forum regarding your service and fooling customers! You should know that you do business just because of your customer base, which you are losing day by day! I had never expected this type of hospitality from flipkart!

Regards,
Arghya dhar
[protected]@gmail.com
+91 [protected]
Bangalore, karnataka

I purchased titan 1773sm02 watched on 9th oct 2018 and after seller confirmation it supposed to shipped on 14 oct 2018. All of sudden in the morning on 15th october it got cancelled automatically and refund processed. I come to know about this when i got a e-mail. I want this product on that price on which i purchased. Now they are neither ready to restate my product nor compensating me the price difference. What should i do?... My order id is od[protected] and my mobile no is [protected].

I purchased my product on 11th oct 2018 and after seller confirmation it shipped on 14 oct 2018. All of sudden in the morning 5:13 am it got cancelled automatically and refund processed. I come to know about this when i got a e-mail. I want this product on that price on which i purchased. Now they are neither ready to restate my product nor compensating me the price difference. What should i do?

I got my @asus zenfone max on 21sep and on 6oct i came to know that there is a price change of 2000 rupees. It's feeling like i'm cheated by @flipkart and their call support and head office team is not ready to help also they didn't respond on my mail since many days.

Seller is : health & happiness private limited,
Address: bilaspur pataudi road, near bilaspur chowk at nh8, opp. Tata service center, bilaspur, haryana, india -
122413, in-hr

Currently low price is offered by a different seller, why should customer bear the lose in 15 days.

Hey,
I ordered a lg 260 l frost free double door 3 star refrigerator on 18th september with my hdfc debit card choosing no cost emi option for 9months. The order id is od[protected]. On 21st the product was received in a damaged condition and i returned it on that day itself. I raised a refund request on the same day and it was processed on 21st september and it should had been credited till 2nd october which is not done. The return id is[protected]. On 5th october the first emi of rs. 2698 got deducted from my account. I paid an emi for a product that i didn't even used. It's a request to refund my amount asap. Kindly look into this issue and resolve it asap. When contacted my bank they said the emi is still active.

I'm a plus user in the flipkart and now i'm unable to login in to the application on both desktop and mobile. I raised multiple complaints and didn't get any update from the team i have been in flipkart from past 7 years. Please do the needful.

I ordered two mobile and kept land mark as shivam mobile so which flipkart thought me as dealer and blocked my account

Samsung galaxy a7 was buy at flipkart. But they gave me a damage product. 3 camera phon is not up do the mark. Camera of the phon is wrost. And battery backup is not performing. So i return request placed. But the saller rejected. So please help me to return the product and complete refund.

Hi,
Flipkart service has gone from bad to worst. They are not at all reliable. I have ordered products from several online portals and no where it has happened where i have cancelled an order, told the courier person not to deliver and then i get a delivery notification that the order has been delivered and the online porta here flipkart is still charging me the money. The courier person is unreachable. I have called him several times and he is not picking up the phone. I have attached my call records, and it can be seen how many times i have called him. I am attaching my mails which i have sent to flipkart.

Mail 1
Hi,
I am not sure how the order is delivered. For me it looks to be a clear case of cheating. The order of incidence is as follows.
1) i placed the order on 10th
2) i cancelled on 11th.
3) i got a call from mithilesh, the flipkart delivery person on 12th around 12am, and i told him that i have cancelled the order.
4) i got an sms on 13th at around 8 that my order has been delivered. I called the wishmaster and he didn't pick my call
5) i called the wishmaster several times, his phone was coming switched off and later it was on and he is not picking up the call.

I need the following things to be confirmed.
1) exact time when he has entered my apartment. I have got the cctv camera installed and cctv footage and that can be checked.
2) why is he not picking up the call? I am attaching the message of the wishmaster which i have received and my call log where i am calling this person. Why is he not responding?
3) to whom he has delivered?
4) please ideally file a fir and put the imei number of the new phone on surveillance. You cannot create problem for your customers for the fraud done by the delivery person.

Mail 2

You should also notice some more points.
1) why is there a delay in calling me first and then delivering. I got the call from the delivery person and 11 am on 12th october and then it was out on delivery on 13th october at around 8:19 pm. Why is there something much delay in delivering. I have ordered so much from flipkart and amazon and i have not seen this type of delay.
2) the more delay you do it is more harrassment to me, since you are charging me for a cancelled order and without delivery.
3) i need the complete details of the delivery person along with his address. I will be filing a police complaint against him. If flipkart and the courier company are not part of the scam please pass me the details. I am attaching the name and phone number of the delivery person.

This is the response which the flipkart folks are giving me. All the onus is on me to follow up, and they are taking their own sweet time for the resolution

I have raised an escalation on 13th

Flipkart response thru sms

We have escalated your issue to the concerned team. We will resolve your problem by 19 oct, 9:00 pm. You will get a call from a number starting with +9180679

After this there was one call and they have dropped n email and they are sitting idle

Hi manu,

We tried contacting you on 9916* about your order od[protected] for redmi note 5 pro (Blue, 64 gb) but weren't able to reach you.

We’re sorry to hear that you haven't received your order.

The courier service provider, dotzot has confirmed that the shipment with tracking id[protected] was delivered.

We’ve asked them to send us a copy of the delivery acknowledgement that would have the details of the recipient along with their contact number and we'll email this to you within 2 business days.

Hope this helps.

Regards,
Akhil pillai
Flipkart customer support

Poco f1 (Rosso red, 64 gb) (6 gb ram)

Order no - od[protected]

I am not received my order but while tracking my order they showing my order has been delivered
I already paid my product price through emi on debit card, this not good for consumer, it is totally a violation of my consumer right kindly solve my problem. As early as possible because i already paid a payment of this product and put a penalty on this site

I, sreejani de, was placing an order regarding a shirt of anabelle. But after giving the otp, amount deducted from bank but order is not placed. I want my money back as soon as possible to place another order. I want the money. I donot know whose fault is the flipkart or the bank i want my money back within tomorrow. Its a harrasment for the consumer who trust both the bank and websites and buy things online.