Flipkart Complaints & Reviews

I ordered a laptop on 11th oct 2018 from flipkart and have to shipped in 3days and it has been 5days and they are playing with me "misroute (Same city misrouted)" and saying to wait for another 24 hours after i registered a complain by flipkart executive.
I got my previous items to the same address within time but for this order they are saying pincode is wrong and telling to wait 24hrs and the shipment will be delivered and till now my order is not getting shipped. Please help me
Order no. - od[protected]

I have no faith on indian e commerce sites like flipkart, snapdeal, paytm mall etc. This was my first experience with flipkart and my believe was correct. These sites are cheater. I have been cheated here.

I have cheted here and no refund get according to rbi guidelines. I did not get my cancled amount. However i did not said to cancle my product. But cancle then didn't got my refund in my source account.

This is regarding order on flipkart order id OD[protected].

I have paid full amount to purchase below TV.

Ordered LG Smart 80cm (32 inch) HD Ready LED Smart TV on 11th October and status is showing that TV has been delivered on 23rd Aug 2018. Mystery !!

Got flipkart tracking link which is also incorrect.

Attached image of flipkart order.

Please resolve this issue ASAP.

I have bought Lenovo K8 Plus from Flipkart in Mar18 with buyback guarantee. i bought Realme 2 Pro buy claiming buy back from flipkart but as an exchange phone, its showing Oppo A71 which i have never bought. IME number of my lenovo and exchange phone are matching. its the brand thats incorrect due to flipkart's mistake. while delivering they aren't accepting my lenovo as the mobile is different according to them. its flipkart's mistake. they aren't giving proper response when from contact center.

Hi,

This is regarding order on flipkart (Order# od[protected] dated 11 oct 2018)

I have paid full amount to purchase a new tv with an exchange offer of our old tv.in the instructions it was clearly mentioned that you will consider if old tv is working/non-working condition. Our old sony tv is in perfect condition and could able to see the picture, sound etc., with cable connection but, flipkart staff refused to take old tv and not delivered new tv... How insane it is after paying full amount?

Could you please let us know how to proceed with this case and how can i take legal action against flipkart under it act, 2000

Thanks,

Hi
This is Parag I have ordered phone Vivo V11 in exchange of my old phone Letv 3 GB Ram and 32 GB internal memory after checking my old phone that flipkart executive denied to exchange due to 1 small mark on corner of the phone as we all are protecting our phone by using back cover due to this that mark was there.
Also I shared exchange terms and conditions with your flipkart executive but he is not ready to take my phone. Please you see the pics of my phone and suggest. Henceforth I will think 10 times before using this exchange offer I don't understand why you people are offering such offers which u cannot fulfill. Very disappointed will uninstall Flipkart

I have ordered mi note 5 pro 6gb/64 gb black during big billion days. After
Exchanging lenova p1m and hdfc instant cashback offer, i got
It for 12149/-. Mobile delivered today (10/13) and passed my exchange phone.
After 10 to 15 mins validation of exchange phone, delivery person has given
New phone and left my apartment. After 2 hrs, delivery person called me and
Told me that exchange phone having scratch on screen and you need to pay
1500 now, but i didn't agree for that. He came and collected the new phone
And give the exchange phone back, which was not in original condition. My
Exchange phone was having tempered glass, he ripped and returned back. He
Didn't give any receipt while collecting new phone back. I am note sure
What type of service flipkart providing. While complaining, they are changing the ticket sla ano resolution yet :- (

I have ordered goPro 2018 on big billion days on 14th of October. Today 15th of October it got cancelled automatically. When I enquired with flipkart customer care, they said seller cancelled it, so they can't revert it back. Actually it was paid order not a cash on delivery order. For My friends who ordered along me, it is not cancelled, that too they placed cash on delivery. If this is issue because of stock of product, Why can't they cancel
Cash on delivery orders? Why paid orders? As far as I noticed, that product never went on out of stock, throughout the sale. Even now it is in stock. Then what is the reason for the cancellation..??? Even I ordered a gimbel of my goPro, now I even need to return that also.. This is very bad. Hope flipkart will resolve this soon

Hi All,

I am writing this mail with huge disappointment from filpkart and their so called service as Customer service, who really not understanding the problem which their customers goes in. In the eve of Big Billion day i have purchased many products from flipkart which was very important and close things to my mind, things which i used to share my love and to my loved ones.

You all know in flipkart gives an option to their customer to maintain multiple delivery address which will help the customer to place an order and to deliver it in the address of their loved ones. But that feature mistakenly became my night mare which i am facing now. Please find my issue and which brought lots of disappointment in flipkart.

I have purchased a cot in flipkart mistakenly i have given my old address as my delivery address. I reailzed that mistake later and tried to modify the delivery address from flipkart application. In the order details they have given a menu option names "I want to change the delivery address of my order" but once i clicked the menu and navigates to next page where it has the steps to Add the new delivery address. "How can I add a new delivery address to my Flipkart account?". So i called flipkart customer care and explained my issue and expecting the solution for my problem, but their response was no it is not possible, and i asked them is it possible to ask the delivery person to deliver in my new address which is 2 streets away during the time of delivery and they said it is not possible and also not allowed as per their policy. Then i asked them to give some other option but as usual their response was sir it is not possible and not allowed as per our policy. Then i asked representative about the menu option discrepancy there is no answer for that. So as my known option asked representative to the senior person who can help me make the things to act. But unfortunately that person's representative is same as no difference from the junior executive.

My Problems are
1. If i would have bought some small size product, i could have do some effort from my side and go to my old address and collect. But in my case product is so big, which i cannot do it by myself.
2. I am ready to cancel and place an order with correct address, but the problem is huge difference in price of the product.

But by looking in this entire process i feel something fishy which these peoples are trying to do. I really don't understand how customer care run by without supporting the customer from his/her needs which he is not able to do in his/her application or in flipkart website. I have received a mail from flipkart's customer care support center for their service improvement. I hope this is the reference number of my call logs with flipkart. IN[protected].
through this mail i am requesting the senior people or team who can help in getting this issue resolved. Please understand that "Customer Care" is the team which should help in the perspective of customers not only for organization.

Note : I can provide you the orders list which i have ordered so far in my flipkart's account and current product order which i am mentioning about in my mail.

-Dinesh C R
+91-[protected]

My flipkart id is
[protected]@gmail.

My account block by flipkart and reason is i am purchased item from flipkart in this sale for selling purpose.

I request to flipkart to know how to block my aacount without any notification.

But every time same answer by flipkart... Our team is observed your account and move to block list.
And i am not able to see my previous order and current order...

And senior executive say to me your are not access your aacount anyhow lifetime...

I say simply to think
Any block event create after one notification... But i have no any notification for this things.

I picked up 2 mobile phones against exchange of old nokia smartphones from flipkart during the billion days sale. I fulfilled the checklist for exchange of old mobile phone, no cracked screen, no damage to charging port, no battery swelling and phone switches on and off.
When the first phone arrived the delivery executive said there is a corner scratch and refused to accept exchange. We paid the difference. During delivery of the second mobile the excuse given was wrong imei number entered. So basically both my old nokia smartphones were rejected. My mother who is a senior citizen, did not argue and paid the difference for delivery. I was in the clinic when this happened.
Is this how flipkart wish masters take senior citizens for a ride and make them look like fools? If you cannot honor your terms of exchange itself, then why do false advertising.
This is definitely wrong and unprofessional business like attitude from such a big establishment. Will be filing a consumer case against you for false advertising if you do not make good on your promise.

I have noticed that amazon and flipkart delivery boys are carrying bags of huge size with commodities in it on bikes. They don't have proper storage or carrying facility except for a bag. This is a posing risk to the life of the service deliverer as most often they move on bikes. The huge bags (sometimes more than one) makes the ride on the bike very dangerous. He may lose control and end up in an accident. This dangerous situation can lead to loss of life.

The company or the service deliverer must ensure the safety of their employees. They should be provided with a proper vehicle when the luggage is very huge. The company has to take responsibility on the life of the delivery boy in case of an accident that is caused due to the unscientific loading of luggage on a two-wheeler.

Have placed an order for Samsung on6 with buy back on redmi note 3 for a discount of Rs.3 200, when the delivery came the person denied to take redmi note 3 citing mild scratches on top edge, when I asked to talk to his manager, he refused to give his number, neither the delivery person had no id card on him.
Tracking id FMPC[protected]
PIN 120

I have Placed a order of "Hot Wheels New 50 Car Pack" on Tue, 9th Oct 9:12 pm with amount of 1, 548 with HDFC Credit card offer on Flipkart in Big Billion Days with my Flipkart Plus Account. As i got early access of the Sale on 9th October 9 P.M. They give me delivery date of 12th October. And Seller has processed the order on Wed, 10th Oct 3:59 am. i didn't got the delivery and After waiting for 5 Days my order got cancelled by Seller on Mon, 15th Oct 8:39 am. So, i contacted them for the same. And they told me to place new order. So this the method of making people making fool in the name of Big billion days. Now the Price of the product is 3, 869/- . My 3 year old son was eagerly waiting for it. Is this the way Flipkart plays with emotion and feelings of customers? Now they are telling me to place new order. Why should i? Flipkart has to deliver the product to me with the price of 1, 548 or Pay me the difference for placing the new order.

My Order No. OD[protected]
Registered Mobile No. [protected]
Email: [protected]@gmail.com

I have Ordered 1 Mi LED Smart TV 80 CM (32) from Flipkart on 9th Oct 2018. ORDER ID- OD[protected].Payment option was Cash On Delivery. Next Day on 10th Oct 2018 My Order Cancelled by the Seller.
I call to customer care then they told me place order again. According to their trust i order again
on 10th 2018 ORDER ID-0D[protected]. I paid Payment by Debit Card on the order time. this order also cancelled by seller on next day.
I call to customer care then they told me place order again. According to their Highly trust i order again second time. My Order cancelled again.
I call to customer care then they told me place order again by Different ID. According to their trust i order third time. ORDER ID-OD[protected] Oct 2018. today (15 oct 2018)ORDER Cancelled By Seller.For See the Problem Details is given below the Attachments .
flipkart Harassment me and waste my time, but product not delivered yet. Now they telling me to create a new order but new order is 2000 Rupees more then old orders. Let me adequate solution to me. i want to take clam against mentally disturbance. Kindly solve my problems and tell them to improve online shopping structure. Consumer should not have any problem during buying goods.
Thank you,
Regards,
Vikas Sharma
call: +91 [protected]

Hi team,

I am heena. I have ordered a smart phone of asus company with 6gb ram and 64gb rom with blue color last night. I have selected blue color but you site changes it to black color automatically, i don't know how. Please change this color into blue again.

Pay attention on my query. I can't cancel this product and again place because yesterday flipkart provide discount regarding big billion sale. But today its cost more than yesterday because sale is stop now.

So please change the color of my asus zenfone max pro m1 mobile phone into blue color.

Please do this as soon as possible before dispatched. Otherwise i will go higher level of and highlight this query in media also with you one of consultant akansha.

I have connected with akansha on call. But she was saying it is not possible. I have recording of akansha where akansha said that this is normal issue by flipkart site to changeing the color automatically so you should cancel the order and place again, but now we doesn't get discount like last night on big billion sale. So please pay attention on this mail and just do the color change from black to blue.
And nothing will be change there is 6gb ram and 64gb rom keep it as it is.

Thanks & regards
Heena

Dear Sir/Madam,

I have purchased serveral products under Flipkart big billion days sale and this complaint is in regards to cancellation of one product Lenovo monitor on 10.10.2018.

I called Flipkart customer care today (15.10.2018) to cancel the Lenovo monitor I bought from but executive Neeraj goofed up and cancelled the boston mattress too the other product without my consent. I have told him clearly that I do no wish to cancel any other thing. Now I would need to buy the mattress with the same price from which I bought it in big billion sale, else I would go in the consumer court for the same.

Awaiting your response.

Sir,
order id :OD[protected]
my address
KALAIVANAN E
KAILASAM FARM SERVICE CENTRE, 117, ARANTHANGI MUKKAM, PATTUKKOTTAI PATTUKKOTTAI, ARANTANGI MUKKAM, GHANTHI SILAI Pattukkottai - 614601, Tamil Nadu
but the product
hold in location my order TIRUVALLUR -
Status show in my order “Shipment has reached the hub nearest to you”

actually my location THANJAVUR DISTRICT, PATTUKKOTTAI-614601.
HOW IT IS POSSIBLE TIRUVALLUR - PATTUKKOTTAI DISTANCE ABOVE 350 KILOMEETERS
PLEASE SOLVE THE SHIPMENT
THANKS.

I'm one o[censored]r regular customer. On 11.10.18, I booked (paid online) a Vu 43 inch smart LED TV, during big billion sale day & got a good price. The product was available & the delivery was feasible in my pin code 835207.
On 15th Oct, I received mail regarding shipment of my product (Your Vu Premium Smart 109cm... with order ID OD[protected] has been packed by the seller and will be shipped soon. We will share the tracking details once the item is on its way to you. Manage your order here http://fkrt.it/7XyAo2NNNN)

After that another mail received that ur order has been cancelled. Without any information the seller canceled my booking. Called to ur customer care executives, but they r not able to clarify clearly about the cancellation & shown their inability. The matter escalated from executive to the floor manager & then the senior manager, Mr. Lalit. Mr. Lalit, tried to solve the issue & confirmed that Gati Courier updated as COD not available. When I have paid the whole amount during place my order, how COD comes here???

Without customer's any fault, how the seller cancelled the order? As a customer, I made a deal with FLIPCART, before any updation, isn't its the job of FLIPCART to call the customer in his registered no??? Why the big organisation like FLIPCART, whose punch line is CUSTOMERS SATISFACTION IS OUR PRIORITY, plays the sentiment of the customer.
So, I request you to take the issue seriously & resolve the same at earliest.

Hi Team,

My registerd No: [protected]
Mail id : [protected]@gmail.com

From today morning am unbale to login to flipkart and my account has been hacked.

I called customer care 4 times in last 5 hours and still waiting for support.

I have few items placed and i dont want some one use my account.

Please let me know how i can retrieve my acc