Flipkart Complaints & Reviews

Dear sir,
My order : od[protected]
I received on 19th oct around 11.00am.
I'm facing auto brightness sensor in the device which completely
Went dark 4 times i raised complaint on flipkart they said they will replace it than i received message regarding some technician will be visiting.
Today a person came did some some testing & said fone is ok than went & my cancel my replacement order.
When i confronted with flipkart they said they won't be giving
Replacement & directing me to visit service centre.
This is fresh device which came faulty.
I asked them i have paid for new device now why would i run to service centre to get repaired the device...? & ask about 10 days replacement warranty
They simply refusing to replace & behaving arrogantly.
Do whatever you want we won't be giving you replacement.
Kindly help.
Syed khaja
[protected]

I had purchased red mi note 5 pro phone from flip kart (Order id - od[protected] on 11th october 2018 (With full amount paid). I opted the delivery till 13th october.
I tracked my package from start of the order my product came to pune before date of delivery they mentioned.
I was ecstatic feel that my product will reach me a next day.
On that day i checked my order status it was mis routed and shown expected date on 14th october (Please find attach screen shot)
On that day i called customer care to know my order status and an incident had been raised with resolution date on or before 18th october.
I was in touch with flip-kart from 14 to 18 daily to know my order status and on 18 flip kart team assured me that my product would be deliver with in 24 hour.
Each time flip kart team had told me to cancel my order. I wanted to know why would i cancel my order? If i cancel that order so why would i purchase?
On 20th october i got the call from escalation team and they are still working. Attached screen shot.

I want to raise a complain against flip kart so that my issue will resolve asap.

Exchange policy is totally foolish try with flipkart: in-spite of several follow ups about delivery delays with all flipkart team via phone/email/social platforms, i have got prompt response and an update delivery status
For that reason, i would like to thank you for addressing this promptly, got a call from your representative at today morning. Appreciate that!!!

As per the communication, the delivery person came to my house at 01.00 pm today and he examine the old mobile (Redmi note 3) and it is been rejected due to smudges, slight usage dent on back cover but not damaged, display and glass screen is 100% new. The examination was happened through whatsapp confirmations by taking snaps from the home via delivery person and he sent to another end of ekart logistics team persons who sitting and examine with just pictures at madhavaram and simply rejects.
Practically, we all have this issue with older mobiles, that’s why companies offering some exchange discounts on new mobile purchases but when we go through with examination with delivery team was intentionally rejecting the older mobiles with some silly reasons. Older mobiles surely have slight issues as per above and you cannot expect a 100% neat like a new. I have exchanged with new mobile with flipkart earlier too but this is so unacceptable. I’m not complaining you entirely without understanding your concerns but this old mobile examination process was ridiculous. Seriously!!!

Peoples like us, we value the indian companies than other some mnc companies and we give priority to grow our indian economics by supporting indian companies. During this october big billion day, you have sold double the sales and 2.5 times a jump in sales of large appliances and mobile sales at 65 per cent as per the reliable sources. We are the person’s also feel proud about this unknowingly as a public. And this is not a credit i give, this is a credit you earn. I’m not appreciating this for any personal sake. Sorry if you misunderstood our genuinity.

I did a purchase with mobile exchange to get little valuable discounts. I think, you are pushing me to cancel the order with lot of pressure by giving so silly reasons to reject the older phones as said above. I’m sharing the older mobile phone snapshots just for your reference and do let me know what should i do? But don’t advise me to pay the rest of amount instead of exchanging mobile. If i was willing to pay, i won’t initiate the mobile exchange with prepaid purchase. Now, i was totally felt disappointed and gone through with so much of bitter experiences with my last one order.

As per the wishmaster the screen is damaged, my question is did they provided you with the pic of the damage part. I mailed flipkart with the pic of the mobile and no where there is any damage. The wishmaster broke my tempered glass in pieces, who will pay money for that. He behaved unprofessionally and doesn't know the ethics to behave with a customer. There was a full rush on my shop and he wanted my time in argument and shouted in front of my customers, i got irritated and i suffered loss of money as i couldn't attend so many customers. I need an explanation who will pay for my loss and for my time. I am not gettproper resolution from flipkart. It seems that i have to complaint to consumer portal to get proper update and resolution.

Hi i have applied for my phone exchange and i was waiting for my new phone delivery. Today delivery attempt and he rejected my phone for exchange even my old phone is in good condition...
This old phone is 1 year old and it has scratches on one side due to this device is used in mobile holding stand.

I just want to know what the hell is going on from your side.. Flipkart is one of trust e commerce brand i am very much dissatisfied from your end disgusting policies you are having...

Let me know one thing, do you need a brand new mobile for exchange???
I think i am not a fool to give a new phone for exchange...
Phone is working fine, there are no issues in phone not even visited service centre a single time.

I have attached the scratch photo in this i am waiting for my new phone kindly exchange it...

I bought an hp laptop on 11-10-18 from flipkart in festive season sale and today is 20-10-18. If i'm tracking my order (I. E. Od[protected] from flipkart website it is still showing that courier partner has not yet picked up my order. I really doubt i will get my order till[protected]Which is the promised delivery date from their side). Also, without telling me my laptop supplier has been changed. I bought this laptop at 15k discount and it would be extremely rude if they cancel my order and i lose this discount promised from their side. I really want to resolve this situtaion by getting this laptop within promised date and with the quality promised...

We had ordered vu premium smart 80 cm (32 inch) hd ready led smart tv
Order id - od[protected],
Service request no - 8j19-27013flpkrt-7085838
Order received on 19/10/2018 at 5.00pm,
Installation person mr. Satyam contact no - [protected] was insisting to purchase a wall mounting bracket costing rs1500/-. Already company gave a bracket with the kit, but mr satyam was ready to fix that bracket as he was giving several excuses and he went without installation of the led tv. This is not acceptable, please take a necessary action on this.

Regards,
Sujit parab
Hr executive
[protected]

Congratulaotions you are winner of fiipkart online shopping. You have won the first prize (Tata safari) wich cost is rs:-12, 40, 148.00. The charge of your registration service is only 9, 999 this is valid for today. For know details contact at 24 x7 toll. Free no[protected]
Helpline no. + (91) [protected]

Karan verma s. B. I a/c=[protected] sbin0004679

This message came to my phone and then call after call to say about the offer and ask my personal details. If i want cash, then i need to send my account number. If i want the vehicle, then i have to send my adhar card, voter id, pancard etc. Even he told that he would send the pic of the vehicle to my whtsapp account. They knew my accurate address and pincode. That was the topic of concern. How did they get my address details. He told that i only need to go to the nearest bank and send the registration cost, if ever the total 9999 is not possible, then if i can afford only ₹1000, then also they will send me the vehicle in my home address. He even read my accurate address and pincode. My complaint is how consumer phone number and address are licked to outsiders. Then what is the security concerned?? This is disgusting.

OCT 20TH 2018 am not place any order but i receive a message from flip kart we receive a request for your order with transaction id;TX[protected] and are trying to confirm the payment with your bank. I need this transaction details. what is the reason for this message. i need entire detials about this tyoe of message please help me.

I am not able to login into my account. When i am trying to login so their was a error 'login unsuccessful, please retry in a minute'. So kindly help me to login into my account, i have many order in this login id which return policy is not complete yet, so i request you to please help me about this.

My register mobile number : [protected]
My register mail id: [protected]@yahoo.co.in

I have attached screenshort herewith.

I have ordered my mobile on 13th oct 2018, and my promised delivery date was 18th october. On 18th oct they mentioned in the tracking of the website that it was misrouted to another city when i'm asking customer executive that my order is getting late but they are replying like 'you can cancel the order if you want'. I feel it as too rude and moreover today which is 20th oct but still, i didn't receive my order. And when i call the customer care they're telling that promised date was changed to 24th oct else you can cancel the order. I need to take action against the flipkart india and i need a compensation for that rude behavior and bad service. They're not even bothering about my concern, i have to go hometown today, i already have postponed the travel because of this order earlier. And now again i have to postpone my travel for this order. Status is showing shipment is nearby me but delivering to me.

I was purchased two mi led tv from the flipkart, but both tv lcd tv delivered to me, i was complaint to flipkart, zooming mi company, but no body resolved my problem they always execause as this tv led but we don't license sale in india, if the company haven't license for labeled as led tv why sale it, it means fraud with consumers. Do needfull, i will go judiciary but through proper channel.
Kindly take a necessary action.

I ordered nokia 3310 from flipkart in first week of april 2018. As per nokia policy its covered under replacement from the store you purchased. But, flipkart is denying to to place i have been following up with them from 20days now. I want to take legal action against them. Suggest appropriate steps to proceed with.

Thanks
Anuj bhardwaj
+91-[protected]

I have ordered this tv on 10th of october and i got the delivery date as 15th of october. However i still didn't get the product. Here most annoying thing this is that even the status details are not updated in app properly. Even today also it is showing that it will be
Delivered by 15th of october. I don't know how flipkart will deliver the product on past date. This is how effectively the app is working.

I called around 10 to 15 times to flipkart support team and those people are not helpful at all. Everyday they are saying the same thing again again and asking me to wait for 24 hours to get a call from logistics team, not
For to get the product. I am also waiting from last 48 hours to get a call and asking me to cancel my order. They said they are not able to contact concerned seller.

Again i called the support guy today and finally they confirmed that flipkart can't do anything and they can't deliver the product on time.
Support guys are also saying that there
Higher officials are also useless to provide any further details on the product.

I waited for almost one week by paying the total amount to get the product.
Flipkart as big organization cannot arrange alternative seller and organize the tv is very [email protected]

From last 4 days they are saying that they don't have any info on product from courier facility and asking to wait for 24-48 hours. However the problem is not getting resolved. This incident has made me to avoid flipkart for future orders.

Very disappointed.

Sir
Flipkart has blocked my id without any notice & didnot responds of the products issu i ordered before. After complaining by phon they send me a mail that u are shopping products for reselling so you are no longer used flipcart. I reply them that i ordered only for my self & for relative's. But they didnot responds.
Therefore i request you to consider the matter as soon as possible

Order no. Od[protected]

Customer care isnt aware of the actual status of the logistics. Even after receiving a text message of out for delivery no one turned up. The customer care says the same thing which i can also see on flipkart app... They also stated that they dont have any information about the seller or the logistics. Thats a fake statement. Even they mentioned that they havent sent any text message of out for delivery.

I purchased a product flipkart order id od[protected] invoice number # fab2ga[protected] generated by consulting rooms private limited. There was no availability for gstin input while booking or post booking. Customer care executives denied to help in this issue. Is there any mean of just deducting gst amount? I need to input my gstin in bill for tax benefits. Flipkart is a big platform of e-commerce but such types of issue are disgusting for flipkart. Please resolve this issue and provide me revised bill including my gst number 08abmpa6679a1zo.

Where is my order flipkart??? I order (Moto one power) on 11th oct actually delivery date was 17th oct. I received a message saying my order will be delivered on 14th oct sunday i waited for the phone call from delivery agent no one call me and in the evening received message saying address incomplete, wtf!! I received all the orders that i placed online on the same address that i provided to flipkart, i called that delivery guy and asked for my order, he said he wasn't on work today (Sunday) he don't know why his number was update for delivery. No help. So i called up customer service they said they will try delivery my order on next working day, i told them there isn't any problem with my address. I never received a call from delivery agent they apologize blah blah blah.. Next day monday i called that delivery agent he said he is going to office and will check about it. But no news about my order, so i called up flipkart customer, they said your order will be deliver on 17th, i said okay i will wait. Nothing happened in happened on 17th. I called flopkart customer service they said the same your address was incomplete, i told them more 20times that my address is correct i never received a call from the delivery agent, again same thing apologize blah blah blah no help. I called up dotzot they told me same thing address incomplete i told them the same thing. Address is correct your delivery agent didn't call me and he doesn't even know that why his number was update for sunday delivery, again apologize blah blah.. I asked where is order now, they told your order is at mahipalpur, even the flipkart customer service told me that my order is mahipalpur, i told my address is in mahipalpur my order is in mahipalpur why it is too difficult to deliver my order, dotzot guy told me that they are waiting for flipkart order to proceed with the delivery. Called up flipkart no help, all they want is more time and they want us to fill the survey. Am tried of giving strongly disagree to the agents. I already paid for my order till today no news no update and they want time till 23rd oct, said it will be resolve before 1pm. Am still waiting.. 23rd oct will be last i gave more time to flipkart, what they did was they provide flase information to their customers. Big billion day is over flipkart owner busy counting the money, don't even bother what's going on with customer order. Please deliver my before 23rd oct.

I am extremely disappointed with you as your poor packaging of redmi note 5 pro that i ordered on Flipkatrt has resulted in my receiving a damaged phone.
I submitted my old phone to flipkart as my new redmi was bought on exchange.
Now am without any phone because of your carelessness. In the last 3-4days i suffered huge losses in the form of disconnection from friends, defaulting on financial promises to my creditors, loss of face in the family etc. It is very clear that your are greedy about your profit and do not care about the inconvenience and distress you cause to customers.
Could you please conduct an honest investigation plz!
Prasad
Hyderabad

I had ordered three phones during the big billion day sale. One reached by the stipulated time. However, the first two phones i had ordered on 10 oct have not yet arrived. They were to be delivered by 14 oct and have not been delivered till 19 october. There is a huge communication gap between the customer support guys and the ekart logistics. They just do not work together. I keep getting messages that my issue will be resolved by a certain date. Then i get another message that there will be a further delay. Will this issue even be resolved?

- aayush
Flipkart plus member