Flipkart Complaints & Reviews

I ordered shevonic floor cleaner in 2 nos on 26june 2018. On 2 July I received only one set of Shivonic magic mob floor cleaner, but I paid for two as per the bill attached. Thereafter on the same day I called customer care and I got a message that they will solve my query by 14th July. I even spoke to the customer care person on the same day in front of your courier boy and he promised to deliver the said magic mop by 14th July. However till 14th July I did not receive any courier or response from you, therefore on 15 th July I again called the customer care. On that day they said that the policy is over and you will not receive your second set neither your money back. Therefore kindly look into the matter and resolve my problem at the earliest. Waiting for you immediate response.

I ordered Headphone to gift on 19th July 2018 and choose 1 day delivery by paying extra and but on 20th July product was not delivered and it was updated in system that User is not reachable. I have not received any message or call from delivery boy and when I called Flipkart customer care they are talking rudely to me. I had to gift this on occasion and by depending on Flipkart I felt embarrassed as the occasion passed now.

Hi,

I have placed an order on Flipkart order No. OD[protected] on 17th July, 2018 with the exchange of an old mobile. I was denied the delivery of the product because the delivery agent rejected my exchange giving the reason that my phone had scratches despite that the policy of exchange at Flipkart only rejects phones when it has cracks on screen and body. I had fully paid for the product and now My card is blocked...

Above product received by me on 13-Jul-2018, in spite of n number of calls to customer care of flipkart, till today, installation has not yet been done.
Scheduled installation was on 15-july-18 and again escalating the problem after talk with supervisors of flipkart, nothing has happened.
Hopeless results after calling so many times and talk with supervisors. Another date of 19-jul-18 was given but no one attended the installation call.
Again given me date of 21-Jul-18 but till 15:02 hours nothing happened and i am still waiting for resolution of the problem.
Calls from engineers of flipkart service partner (Jeeves) comes and they give time and do not come. Another guy from jeeves yesterday i.e. on 20-07-18 called and shown his helplessness due to non availability of wall mount stand and told me to purchase it by yourself and i will install the television.
No action from back end team of flipkart. Only undertaking by flipkart team and no action till today.
I am in great upset of mind due to this hopeless service and action by flipkart.
will not ever purchase any product from flipkart in future.

When i login to my account on flipkart, it shows an error "Login unsuccessful, please try in a minute" (On PC). I tried changing my password with the registered email id and that was also showing error message that "Unable to change password. Please retry". I've been using this account for the past 8 years and now suddenly this happens! Resolve my issue as soon as possible and also tell me the reason, why I can't access my account in flipkart.

My login details are as follow:

Name: Midhun P.
Phone: [protected]
Email: [protected]@gmail.com

Sir.
It's very sorry to I inform you that my last two orders are canceled. Even both the time the same amount deducted from my credit card.
You custom care executives explain that 2nd time it's must not be called your order... But it's happened... We are belongings very middle class... And after paying the amount why my order was canceled please let me informed. It's happening both the time. And 2nd transaction refund will gate 25 July's. As per message received from you side.
Why should we await for our own money and who is responsible for the credit card transaction different amount due to bill generate.
I am totally disappointed with you service please do the needful on priority.
Please find the attached details for your reference.
Sakti Prasad Patra
[protected]

Hlo, team flip kart.
sir,
actually mne honor 7a phone book kiya tha 3 july ko .and mne credit card se payment kiya h, mera amount deduct ho gya h, but phone book nhi hua h, so, plz refund my money on urgent bases.
finally mne bank se v baat kiya h but wo bol rhe h amount flip cart k paas h.and flip cart wale se baat kene k baad bol rhe h amount bank k paas h, and team flip cart shi se reply v nhi kr rhe h, and response v kuch accha nhi diya h.
agar amount flip cart k pass nhi h to mujhe cancle ka ek mail chahiye, other wise mujhe fir krni pad sakti h flip cart p.and corporate m mail v krni hogi.
my registered mobile number is [protected]
my mail id [protected]@gmail.com
thanks
ankit singh

I have purchased three lumx 1.5 ton ac all three were received defective from company side replacement was order for same after 25 days I received replacement product in which all procedures like tech visit and all was completed after same I called the person to install ac in which charges was taken again for installment as it was flipkart mistake no wave off was given after this two ac were again sent defective to me after creating refund...

Order ID OD[protected]
Placed with flipkart for Kechaoda K116 model mobile but the model delivered is of different model, trying for replacement but after few mins of placing online & offline replacement request it shows as cancelled. Also IMEI mentioned in the invoice is different from the rec'd mobile. Kindly arrange replacement with my ordered item or refund paid amount.

Thanks

Ramesh
[protected]@yahoo.com

Order ID: [protected]

Dear sir,
After above 4 month no one Refund /Replacement till time .
kindly look in to in to this as mention below .

Flipkart — replacement/refund not provided still 3 month

Umesh singh kushwaha on Jan 6, 2018 Mark as Resolved
Order ID: [protected]

Dear sir
As i many time update and reminder but till time not provide me replacement or refund.
Kindly look into this and do needfull as soon as possible.

Consumercomplaints.in › flipkart › flipkart — replacement/refund not provide me.
Flipkart — replacement/refund not provide me.

2 reviews

Umesh singh kushwaha on dec 13, 2017
Order id: od[protected]

Dear sir,
I umesh singh kushwaha purchase a reebok shoes od no.[protected] on dt 15.10.2017 approx. Rs 7221 (Mrp 12999) by flipkart but recieved a reebok shoes mrp 2999 with diffrent style and colour so i contact flipkart customer care and tell about my issue they say for return request, after many time wait no one come for reverse pick up and automatic cancell reverse pick up 2/3 times.
After many time contact with customer care then they courier guy come and pickup my product but next day return to me my product & saying it is not match with flipkart description and tell me kindly talk and update issue flipkart customer care.
When i re-contact with customer care then say - we update to courier & now pick up compelet no issue but after re-pick up and cancell my pick up after reach on office... Till time my parcell put courier office w/o refund/replacement after copleted approx. 2 month.
Also my account suspended which is i can't login...

Kindly look into this do needfull.. I want refund/re-placement as soon as possible.

Regards,
Umesh
[protected]

Complaint status
[dec 14, 2017] flipkart customer support has been notified about the posted complaint.
Flipkart customer care's response, dec 16, 2017
We will revert on it.
Updated by umesh singh kushwaha, dec 17, 2017
Dear sir,
I will full support to uou and waitinf but kindly do nedfull as soon as possible.
Updated by umesh singh kushwaha, dec 23, 2017
Kindly update me and do needfull...
Why so delay...???
Why not provide me refund or replacement..???
Updated by umesh singh kushwaha, jan 04, 2018
Why not updae me provide me refund /replacement.

Updated by umesh singh kushwaha, jan 06, 2018
Reminder 2

Complaint Status
[Jan 06, 2018] Flipkart customer support has been notified about the posted complaint.
Flipkart Customer Care's response, Jan 08, 2018
We will revert on it.
Updated by Umesh singh kushwaha, Jan 10, 2018
Why not Revert and Update me...
kindly provide us Refund or Replacement Aas soon as possible .
Updated by Umesh singh kushwaha, Jan 21, 2018
no one could help till time...Kindly do needfull.
Refund or Replacement .


Complaint marked as Resolved
Feb 24, 2018
Complaint Status
[Jan 22, 2018]
Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Jan 22, 2018

We will revert on it.
Updated by Umesh singh kushwaha, Feb 09, 2018

kindly update soon...
why not update me ...
kindly provide me Refund or Replacement...
Updated by Umesh singh kushwaha, Jul 20, 2018

kindly update and do needfull .

Regards,
Umesh
[protected]

Hi Concern,

I have made a complaint on 8-Jul-2018 (Ticket ID- 8G8-34385NOSC[protected]of my newly purchased washing machine (MarQ by Flipkart 7.5 kg) and till today[protected] issue is not resolved.

I am continuously calling on Jeeves(their after sale service partner) customer care number but found no solution except new date every time.

1. After making complaint on 8-Jul-2018, they rescheduled the service without informing me and I received a message as per you request we have rescheduled service.

2. On 9-Jul-2018, Raesh engineer visited and by mistake or intentionally we were unable to use the washer also, the complaint made was for dryer.
I have taken photo of pully as suggeted by Raesh and sent it to Mrs. Payal.

3. After that on[protected] your engineer Ajeet visited with a gear-box and tell me that the part provided him is different from the part required, so I have taken picture of gear-box and sent it again to Mrs Payal and sehe told me to resolve the issue is resolved within next 2 days.

4. Today (20-Jul-2018) I received a message that engineer Raesh will visit again after waiting till 7 pm IST today, I again called Mrs Payal and engineer Ajeet and they told me gain we have received wrong part so Ajeet is not visiting today and I have to wait for some more time.

Please help me to resolve this issue.

Thanks,
Chandrakant
+91-[protected]

Dear Flipkart Team,
I am Mohammed Mohsin and i was using flipkart before sonce long time but from last 2 years i was not using it. now I am trying to login with my email id and phone number and submitting forgot password then a code is coming on my mobile and when i am entering this code this says "already a member set a new password" but its not happening".
Please solve this issue as soon as possible.

Yesterday 4 unknown money transaction was done from my ATM card and that transaction was done by FLIPKART its shown on my mini statement.I got 4 message which contain OTP and even though I didnt shared that message with anyone and after that within a second money was deducted from my bank account. Please look in this matter and take place some action.
THANK YOU !

I had ordered redmi note 5 on 16th may, 2018 through flipkart by payment mode of sbi debit card emi. I returned the product and was approved by flipkart the same day. However, till now I have not received the refund from the flipkart merchant Flashstar Commerce in my emi account. I have been paying emi for the past two months despite not purchasing the product. I have complained to flipkart multiple times. They say that the amount has been credited on 11th july. However, I have shared my account statement also with them in which there is no reflection of refund. I request for penalty against flipkart and demand compensation for harassment since past two months.

R/Sir
As refer to the above subject I had purchased kenstar mixi grinder from online through flipkart date - 13/07/2018 Invoice no. FAARI[protected].

There is a Complain in this set so plz exchange it and send me new one.

Hope for your kind support.
Thanks

Regards
Prem Prakash Dubey
Sec 6/D, Q. No. 2260
Bokaro Steel City
Jharkhand 827006
Mob. No. [protected]

Dear Sir/Madam
1. I have ordered Redmi not 5 pro (Black) thrice and paid successfully thriugh sbi credit card but every time the order was cancelled by flipkart stating unforseen reason.
2. After first order cancellation, i tried for the 2nd time but that was also cancelled by flipkart. Then i booked a call with your customer care. The customer care told me that the product may not be available with the seller thats why the order has been cancelled by seller and secondly he told to try one more time. I placed the order for the third time and again it was cancelled stating the same raeson.
3. I want to know why my orders are being cancelled. Is it due to unavailability or flipkart do not want sell on the 10% discount through sbi credit card which is shown in black bold letters in discount option. If the product is not available with the seller, why the flikart is accepting the order or showing out of stock.
4. Now the the same product is on sale today w.e.f 12 PM on flipkart. That means flipkart did not want to give sbi credit card discount which they were showing till yesterday.
5. You are requested to look into the matter and do the needful.

With regards
CP Singh

Dear all flipkart team
a very good eveing

my oreder id: od[protected]
mob: [protected]
regg: to replacement order delevery
dear team
today I have recieved my replacement delevery but the same problem is the delevery product is battery less,
so I want to send a unit battery only quick
or money
please details together from delevery boy

Hi team,
I've ordered a new samsung j8 on flipkart with order number OD[protected] through exchange offer
As per offers 2000/- cashback was promised for using ICICI card
But it's not been done

Flipkart is saying that in terms and condition it's mentioned that cart value must be 18990 for offer but this is written in FAQ's and not T&c's

They are saying below statement
What other conditions should apply to avail the offer?
* Total cart value of Eligible products, should be INR 18, 990 or more.

But this is written in FAQ's

In T&c's below is written
The discount will be applied to the Net Cart Value (“NCV”). NCV shall mean the total value of only the Eligible Product/s in the cart after all applicable discounts and exchange offer redemptions.

I've attached both the screenshots

Secondly, they recorder my call without my permission as I never allowed them to do so which is against my rights
Sample call is attached

Third, I've contacted multiple times for escalation and they transfer the call but it was never answered and they always ended call after 20-25 mins of hold
I've called them like 10 times. See how much time I've wasted on resolving this matter

I need my 2000/- cashback as its my right as per offer.
Secondly I want compensation for inconvenience.
Third I want serious action to be taken against this fraud activity done by flipkart

Vijendra singh
[protected]
vijendra inch.[protected]@yahoo.in

I have been following up on the product delivery i ordered for my mothers birthday. To my surprise the flipkart sent the order on time but the delivery did not happen as the delivery boy denied to pick up the phone in exchange offer and demanded a new phone.. also he behaved in a very rude way. I have been enquiring about the status for past 3 days and the customer care is just buyinh more and more time without having any clear status update of the deivery. Flipkart sucks . Order no is OD[protected]

These people are real cheaters. I faced this twice now. They have delivery charge even when you order large amount of bulk order, okay thats understood.

Top most Ridiculous thing is ...they cancelled one item from my bulk order and asked me to order that again which means I need to pay delivery charge again just for one item. They said because of some technical issues one of my order item is cancelled. So I ordered above 2000 and paid delivery charge and then due to their mistake or issues I need to pay delivery charge again when I reorder the same thing. Is this explainable to anyone?? Whats the meaning of bulk order then? Pathetic... I tried to talk to customer care almost 6-8 times now. sent emails but no solution yet. They loot customers on name of sale and then cancel the orders so that when we have vouchers (which we can use only once obviously) and if they cancel the order, its gone. You cant use vouchers again and again and money is just wasted. More than money I hate their answers because they dont care about customer's problems at all... The worst service I ever got from the online shopping portals.