Flipkart Complaints & Reviews

I mukul bhagat have purchased air conditioner on 16 may 2018 and made payment through bajaj emi card on same date, the same was delivered on 22 may 2018
For the purpose to built a window i opened the box for taking measurement and shocked to see that the product delivered to us is of samsung second hand air conditioner.
I have contacted to costumer care number of flipkart and talked to mr. Abhinay kumar has reject our request of return policy on the norm that we have open our air conditioner box by ourself and we are unauthorised to open the box. So we cannot avail return policy. The cost of air conditioner amount to rs. 24, 000. We have sufficient proofs that we have not open the box in isolation we have several independent members who are present there while opening the box.
Since we are middle class family, we cannot afford such type of losses. Kindly resolve grievance as soon as possible.
Seeking for your response.
Thanking you,
Mukul bhagat
[protected]

I ordered a panasonic hair dryer on 31st of may and the assured delivery date was 2nd of june. On the day of delivery i got delay in delivery message and the next assured delivery date was given as 4th of june. Still now i haven't received my product nor any fruitful update of the status of my product from the flipkart team.in spite of repeated calls and escalations they are not able to give me any recent update from their logistic end (Their own ekart logistics) and just asking me to wait, continuously postponing the delivery and issue resolution dates.in the order tracking page too there has been no updates after 4th of june and in the last status the location of the hub where the order reached was only 4km away from my home. I feel helpless as the same product is out of stock and not available in any other websites.

I completed my course and came to my hometown for holidays, here as i didnt do any shopping from a long time, i ordered few things from flipkart, till morning it was okay and i was able to track my orders. But after some time, i was not able to access my account and the login error started popping. I contacted the customer care and they said not to worry and that my account will be accessible awithin 2 hours. But nothing happened and again they told me the same thing. This happened will me all the time. I also got my order cancellation messages without my approval and also the money was not refunded. When i tried to their cc, response was not their from them. When i read about this, i came to know that its been blocked because they may considered as a reseller!! What!! Really!! Is it wrong to order many things from flipkart? If yes i will never order from you guyz again. Please look into this and do the needful.

Date 7/6/2018
My account id - [protected]@gmail.com

I ordered a transformer toy car beginning of may-the item delivered was not working and i requested a return on 17th may — the guy who came for return insisted that his return order mentioned a blue car while i was returning a red car!!

The order page in flipkart had no option to choose colour — so dont know what they meant! I had what i had — they delivered me a red car!

I complained again and they convinced me to solve the issue by 25th may and then again said they will solve my 5th june!

What a sham!! Absolute poor service and group of cheats!

Never buy stuff from flipkart — i wasted my 1600 rs

I purchased my mi note 4 from flipkart order id 0d[protected] dt 18-10-17 now speakers of my phn is not working properly and its heating too much 45degree celcious i lost invoice of this order as my product is in warrenty period so i requested invoice for this order no. Many times from flipkart official website dt. 05/06/2018 and 06/06/2018 but haven't received invoice till now than i dialed flipkart customer care no. [protected], 10-15 times but couldn't connected with any customer care representative a recorded massage "all our customer care representative is busy now call after some time" is there all the times. Now i m too much frustrated cant understand how to get invoice.

It's been like 6-7 days i returned 5-6 products since flipkart had been sending me fake or unauthentic products. My flipkart app always keeps showing "return initiated: your refund will be done in 5-6 days" and when i call the customer care regarding this problem some of them always be like "our server is currently low. Call us back later" and stuff. Why is flipkart cheating us? Pls help asap

Hi flipkart,

I am writing this email to let you know the how worst your services to your customer.
I have purchased micromax ac online from flipkart and it got delivered on 28 may but installation has not been done.
After following up so many times your team is not able to provide me the solution.

And now when i requested for return your team cancelled the request 5 times.

After spending so much of amount i am not even getting proper response.

This is the worse service i should say.

I don't want this product any more and want my money return back.

Kindly accept the return and refund my money.

This is to inform you that I received a Moto G5 Plus phone which had no seal and looked as a used product. The phone was ordered on 15th May, 2018 and it was delivered on 24th May. I lodged a replacement complaint exactly on the day it was received, and I was told that it would be picked up by 29th May. I was also supposed to be receiving a replacement the day it was to be picked up.
It is very heart wrenching and disappointing to know that today is 7th June, 2018, approximately 23 days after my placement of the order, that neither the pickup nor the replacement has been provided.
I have called the Flipkart authorised contact number -[protected], more than 15 times in the last 2 weeks. I have only heard from the executives to wait another 24 or 48 hours and that “they” are facing some “technical issue”. Every day, I was promised that my issue would be resolved. I was also told that there is a possibility of a refund. However, nothing has been done about it. I had ordered the phone because of an urgent need and due to Flipkart’s disorganised approach my money is still with Flipkart.
I feel very displeased and I do not trust Flipkart anymore. All I want now is a complete refund as soon as possible. My order ID is OD[protected].

Ph:[protected]
I ordered for MI TV 55'' in a flash sale on June 6, 2018. Payment was successful but they cancelled the order due to out of stock.

Now, they are asking me to wait for 6-8 days to get my money.

It's their system fault as they took payment against an out of stock product.

Either you give me my money back now or confirm my order.

We have placed ordere the panasonic frigde on 13th may and it was showing it would be dilvered by 7-8 days and it shown that it was packed and would be delivered by 26th may bt we have not yet received ita delivery and there no update about it.. And even the customer executive do not tell us when will recieve the fridge.. So i want to know the excat date that when we will recieve the delivery..

I have placed the order on 13th may 2018 for the mi led smart tv and it got delivered on 21st may 2018 even after reaching the delivery location center in kumbakonam by 15th may 2018 which is just 13 km from the delivery address. But i got the delivery on 21st may 2018 only. What were they doing for the 7 days with the product and just simply kept the status not delivered due to time constraint. What time constraint for 7 days, once i logged the complaint with the gati courier, after so many repeated calls, they came and delivered on 21st may 2018 midnight 12.30 am and took 200 rupees to deliver the product and why they are saying its free delivery if i need to give them money to get the product that too in the midnight. The next day installation person came and opened the box and said that tv front panel is broken and i have reported to the flipkart thru app and website and phone, i got the reply that complaint or replacement function is not working, please wait for sometime. Then i have waited for a day and raised the replacement request. Then the custom procedure starts as per flipkart but they started harassing my father from different places, different phone numbers about the product and when i can come and install the new product, when i can come and visit for the service, etc, etc, finally they told on 2nd june that your product will be picked up by 6th june 2018. Then i called up them and asked on 4th june 2018 that who will come to my address and pick the product. If you can give me the details, i can give my father, then they said, they dont have information as they have not assigned anyone for this pickup. How come they will come pick up on 6th june even they didnt even assign a person for pickup on 4th june 2018. So again i called on 6th june 2018 morning to flipkart and asked when and who will come, they replied that today your items will be picked anyhow and wishmasters will come and pick up the product. But around 6 pm on 6th june also, its not done yet. For a simple replacement for the issue like screen broken also if they take 50 days or more to deliver it and i dont know will i get the product or not if they do like this. Another funniest/worst thing is i have bought the tv with the extended warranty which already started from the day i have purchased not from the day product has been delivered to the customer. When i ask for more information, they just dont want to listen to the customer, they just keep the phone down. Its nearly irritating to the customer if a customer service representative behaves in this manner. I never experienced this kind of harrassment from any kind of ecommerce websites including flipkart. Now i have a bitter experience with this people, surely i need to avoid flipkart and also tell others to distance away from these people. If i get the product replacement with the good condition or get the refund means on time means, it would be good for me to take next steps for purchasing a tv for my home.

This is faulty hard drive deliver to me, when i install this item, it is not
responding and generating electronic noise.i think this product is used and
cheated on delivery time. please review this product and take a responsible
action.This is worst delivery service.
please return or replace this item .

Date of incident- 06/06/2018
INVOICE NO. FAASDS[protected]
Client No. [protected]

The TV remote is not working. The quality of product is very inferior. I want to return this product and need my money back. Also they have hide many information about the product features from customer.

This is simply cheating.

Now I am calling customer care, they are saying they cannot refund money back.

This is cheating simply from Flipkart and vendor.

They are looting common man's money for the product which he don't want to buy.

Hi,
I purchase thomson tv 2 may 2018 after purchase i can't open picture and also usb card reader not connect to tv . Flipkart doesn't provide me refund againt fulty product and they return product but again we face same problem and this i just submit refund not return request on 21 may and there ia no tech visit till 2 june and no positive reponse from flipkart. And on 6th june se cancel refund request .

Hi Sir,

Complaint regarding Gift voucher
I ordered Gift voucher in Flipkart (worth 16, 000rs)
Not delivered to my email.
No proper response from Flipkart team.
Registered Number: [protected]
Thanks in advance

Regards,
Arun   Replace all

Dear sir

It is to inform that, so many notifications/correspondence with flip kart and andhra bank by me regarding non reversal of my amount Rs 29999/- for my UN Successful online transaction on 07.05.218 towards purchase of LED TV (my order OD[protected]') . till today amount was not credited to my account.

Andhra Bank says that amount was credited to merchant account but flip kart authorities are saying that amount was not credited to merchant account.
This shows gross negligence of both and thrown the customer into panic state.

Today Andhra Bank authorities strongly replied & closed my query and confirmed that that the amount was credited to merchant account with Pay u ID [protected] on 09.05.2018.
the details given by andhra bank is furnished below.
Pay u ID [protected]
DATE 07.05.2018
Merchant URL www.flipkart.com
Amount Rs 29999/-
Bank Name Andhra Bank
status captured
Product info Check out
customer flipkart
Merchant settlement URL N[protected]
Merchant settlement Date 09.05.2018

Andhra bank declared that my issue was closed and declared that
the issue was resolved by our Bank on 06/06/2018 .
The resolution provided for the complaint is as belows :

The said transaction is successful, the funds have been remitted to the Merchant. Please find attached herewith the details of the transaction. CUSTOMER SERVICE DEPARTMENT HEAD OFFICE

Chief Manager
Customer Service Department, Andhra Bank, Head Office, Hyderabad.
Telephone nos:[protected]

in view of above bank reply, As my transaction was successful, it is requested to arrange to refund the amount of Rs 29999/- to my account duly contacting with seller at the earliest.
Early Reply/action is requested.

Thanking you
V.KODANDA PANI

In the website warranty is mentioned as 2 years, but the product has only 1 year of warranty mentioned in the warranty card received along with the product.Jar quality is also not good.When i tried to return the product, I am told that it is only replaceable and not returnable.Need to return it as soon as possible.

Dear team,

Flipkart is a big brand name but your service is very very poor.
I placed an order note book bottle but i received general water bottle. I cancelled that order and get refund for the same again i have ordered same product (Order id-od[protected] that was the pack of two bottles but i got only one bottle again i placed a request of replacement again i got a single bottle in replacement.
It's not happening 1st time with me earlier i placed an order, iron i got a small and damage iron. One more incident i placed an order for my wife for my anniversary but at last time i got an sms delayed delivery but at the end of the day my order was cancelled.
Seriously it's a poor or pathetic service.
Being a service provider atleast you need to know what is happening in your umbrella.

Regards
Anurag

I've booked voltas vm-t35mh tower air cooler on flipkart site and the payment mode was cod. The delivery was done on 29th may but the product was totally different. The product which i have ordered was of rupees 9080 and i have paid the same amount at the time of delivery. But when i have checked the product, it's a completely different product and the price mentioned on it is just rs6500/-. Instead of 35 litres tower cooler they have sent me a small 15 litres cooler which is of no use for me.
I've raised the complaint on 29th may to get the product returned and replaced. But till now it's not done. I have made end number of calls to flipkart but everytime i only get is a different date. The pick up executive has come thrice on bike to pick up the product and laterdenied that it's not possible to pick up the product on bike.
The last mail which i have received from flipkart was on 4th june stating that my issue will be resolved by 6th of june by 11:00 am. But today when i called flipkart at 12:25pm they told that my return request has been cancelled by wish master and they are raising a new request which will fulfill by 12th june. When i got angry on call and demanded to get me connected with the senior person available on floor, they put me on hold for more than 20 minutes. I am still on hold call while typing this email.

Now i have received the call from escalation department at 12:57 pm. And they has also put me on hold.

I am attaching the invoice also which i have received from flipkart.

The final resolution which i have got is that the product will be picked up within 24hours. But to get the replacement i have to wait till 12th june. I am not agree for the same and i want my product to be delivered to me with 1-2 days. But the escalation executive ms. Khushboo wasn't able to provide me the exact date and finally she gave me the mail id to send the complaint on cs

My package is sent to wrong address. I gave one address but you sent it to another and trying to deliver it there. I didn't get an out for delivery message. I didn't get the delivery boy number. I didn't get a call from the delivery boy. But you guys updated no response from customer. I'm calling you guys before 3 days. I'm trying the solve the problem before 3 days but you guys saying "we don't have a protocol to solve my issue before it arises". Go through my emails and customer care call recordings and finish this problem within tomorrow. I can't wait until june 9 to just know what's the problem. I need my mobile within june 9. I need my mobile, i can't able wait until next flash sale and i can't able to compete with others in the flash sale. What a b*t protocol and procedures you are having.

Today (6.6.2018) i got a message that "we can't able to deliver the product by udayashankar. M ([protected]). Reach us on ([protected])".

I called udayashankar number. But always switched off and not reachable. Then i called ([protected]) number. They asked my tracking number (Fmpc[protected]). They didn't ask any further and said "we will deliver it again" and disconnected my call. How will you guys deliver it to me in a wrong address?

I want to know, why my order was packed 3 days after the order?
I want to know, why my package was sent to tiruvallur?
I want to know, why my package is still in tiruvallur?
I want to know, why my package is out for delivery in a wrong address?
I want to know why i didn't get any message and call from the delivery boy?
I want to know why you guys are having this b*t customer care response and protocols and procedures?
I want to know why these b*t protocols and procedures are there if they can't help customer and if they can't solve the problem before it escalates?

I want to know when this will be solved and answered to me?
I want to know, when will i get the product in my given address?