Flipkart Complaints & Reviews

The fradulent company with the worst service in this country. It took me a month tp refund a defected laptop and again when i reordered some other order they are delaying... Saying that they are not able to contact me. Means what!! They didn't called me. And i got a message they tried but i was the culprit who was not able to attend then. Atleast have some courtesy for the customer.. And you are not able to do things timely. So what in this world this company exist. This company just frustates you whenever they get the chance.. From delivery to refund.

I have received voltas split ac on 15 june and got installed on 17 june.
After installation the outdoor unit was making weird noises so i raised a complaint.
The replacement date is showing 2nd of july, how can you take so much time for replacement.
Moreover i already paid rs 2000 for installation and now i will have to pay another 2000 for installation of the replaced ac.
This is pathetic. I want refund and you can take back your ac.

I spoke to flipkart about my faulty device and they said that will send me a technician before the 16th of june 2018
I spoke to the assigned technician on the 14/06/2018 and was told he is unavailable and would come to my house to check my handset on the 15/06/2018
After that when i called the technician he didnt receive my call
It's the 9th day out the 10 days return policy of flipkart and i am yet to receive a response from them in spite of me reporting the fault of my device on the 10/06/2018
Flipkart has taken my money and is not helping me and has sent me a faulty device

Dear sir/ma'am
We have not received any refund till date as 16 days have passed of the product which was collected by your e-kart representative (Manoj kumar) on 31st may 2k18. It's order i'd is od[protected] and the tracking i'd is fmpr[protected]. It was a adidas printed men's round neck red t-shirt with fifa world cup esp written on it. We have you our bank account details and we hope you will refund it as soon as possible.

I have purchased a adidas path cross outdoor shoes placed on 10th june 2018 with order no-od[protected]. 13th june i received the product but the product delivered is totally different from which i ordered.
I received fila black colour shoes and the product is also in used condition. So, i contacted to customer care and raised a complaint regarding that issue and they raised a return request for refund.

But no one came to pick up the product and cancelled my return request.

Regards

Ordered the phone during a offer period and they denied to deliver the product saying the product was returned by their courier agency ekart and cancelled the order and asked me to place a new order at a higher price. The offer price is just an eye wash. They provide as though they are giving and ensure it is cancelled with some or the other non-sense reason. Flipkart doesn't have any control on their courier partner ekart.

Hello,

I placed the order for a jack and jones original tshirt but got a different tshirt altogether for which i requested a return, today i got the replacement and still the product is different. I have been waiting for the order for the past week and still not getting the same product for which is placed the order. If the tshirt was out of stock than why wasn't i informed in the first place, i would have gone to a different vendor and purchased it. Such pathetic service is provided by flipkart, highly disappointed.

Thanks
Bharat shinh

Installation is pending from past 4 days even after repeated complaints they are not acting. They have made me helpless in all the ways possible. I spent my hard earned money and sitting idle. They are not responding to my complaint. They are marking ticket as resolved though it’s not actually. They have screwed me up in all possible ways. They are not letting me getting it installed from outside vendors not they are accepting return saying it is not yet installed. I am completely helpless

I ordered a billion power bank on last monday. The seller assured me to get the powebank delivered by thursday. On thursday i got an email apologising for the delay in delivery and to get the product delivered by saturday. Today till now i've not received pb. I'm leaving this place tomorrow. My order id is od[protected]. I'm extremely disappointed

I order boat 220 earphone or 2 more product... All products showing out from delivery within 5day. I complaint 4, 5 times they told me solve your problem within 1or2 day or deliver boy giving sitty accuse bike problem. Or today customer care call me she told me sir cancel your order because sum logistics issu but why it showing out delivery. Still delivered my product pls help.
Boat earphone shipment id
Dotzot[protected]
Sparax shors
Dotzot id.[protected]

Flipkart send me this email and blocked my account. Email is below-


Hello,
Item: honor 9i (Aurora blue, 64 gb)

Thanks for shopping with us.

We're sorry to let you know that your recent request has been cancelled as our systems have detected that you've been making unfair use of the offers under our token of apology program. This would also mean that you will no longer be able to login to your flipkart account.
Thanks,
I am not aware token of apology program.
This action of flipkart is worng with me.

Dear flipkart team.
One of your clients had purchased - perfect homes by flipkart julian engineered wood 4 door wardrobe - seller:omnitechretail. Order id being - od[protected]. The product delivery and policy stated that the product will be delivered and assembled by 12th june 2018.
The product was delivered on 11th june 2018. Post which the customer gets a message from ad - jeeves – ‘dear customer, jeeves engineer chaman will call you to fix an appointment ‘. Post which no action from flipkart or jeeves.
The customer waited for the installation guy on 12th and 13th june 2018. The client also called the installation person several times but the call was unanswered.
On 13th june 2018, the client gets another message from ad-jeeves – ‘dear customer, jeeves engineer shamim ahmad will call you to fix an appointment. Same story gets repeated again and there is no call from shamim ahmad or from flipkart or jeeves. The client calls the installation person several times but the call is unanswered.
On 14th june 2018, the client gets a message from ad-jeeves – ‘appointment rescheduled: dear customer, our engineer was not able to reach you today. Our customer support executive will reach out to you to fix an appointment for ticket id: 8f11-27013flpkrt-5812632. Subsequent to this message another message comes with a new ticket id number – 8f14-27013flpkrt-5835265.
No action either by flipkart or by the vendor partner. On 15th june 2018, another message comes that installation engineer will call you to fix an appointment followed by another message that appointment rescheduled to 16th june 2018. The visit and installation will be done by 9:00 am. However there is no action by flipkart or the vendor till now.
The client has made several calls to the flipkart customer care team, and has spoken to many people including the escalation team. Several calls to the installation person but no response.
The client does not want this product anymore and is requesting for the refund of his money. The flipkart team, vendor of flipkart may take this product back to due to non-fulfilment of the order.
Please can someone senior from the flipkart team step forward, look into the issue and help the client as per his requirements.

Find the below order

Od[protected]

It was delivered on june 4th and installation guy came on 8th, but the remote was missing, and the story began from there, poor service from flipkart and not expected this, i spoke to team leads also they told the replacement tv will dispatch on 13th for sure, but it did not, and now the delivery date is showing as jun 23rd '18 09:00 am and sat, jun 23rd '18 09:00 pm and the installation will be expected by wed, 27th jun, and they are telling it was the maximum time of arrival and it might reach on or before jun 23r, still the product is not dispatched, inspite of calling too many times to cs and the service is really poor, i do not want any replacement and i don't want to wait any more, i need refund

Sir i have online ordered mobile honor 9 lite on 15.6.2018 but no order replaced on your sight in my favour but amount of rs.10999 already deducted from my account via master card videsbi pg[protected] ccamoto mumbai. I have many times call your toll free number but no satisfied response to me please returne my above said amount as earliest thanking you my contact no. Is [protected]

Sir
This is to inform you that i am a flipÄ·art user since long. Few days ago flipÄ·art blocked my account without even intimating me. When i asked the reason it was told to me that your account has been blocked due to large no of returns. But sir i want to say that none of my returns are with malafide intention. I have purchased lots of products and returned very few of them. Kindly unblock my account as it has gutted my goodwill.
Thanks
Mahima
[protected]

Order no. Od[protected]
Order date[protected]
Product ordered - redmi note 5 pro 6gb/64gb gold
Address : model inc.
Shop no 11 near apno ghar sector77, nh8, shikohpur gurgaon.
Payment made - rs 16999
Issue is : ekart is not delivering my product, showing its being misrouted to other city.
Date of order[protected]

Reshipping is requested on high priority,
And its request to flipkart andits team members kindly stop harassing your customers and provide solution to the complains.

Thanks in advance

I placed my order on 8/6/18. My delivery date was given 11/6/18 but my order got delayed. They gave me a new date of 12/7/18. Again i ded not get my order delivered. I contacted to customer care and they told me it was a carrier service fault and gave me a new date of 15/6/18. Today is the date and i didn't get my order delivered. Order id-od[protected]

I purchased an midea 1.5 ton ac from flipkart on 06th june 2018 for an amount of rs. 29384/-, and the product was delivered to me on 08th june 2018, the installation service was provided by jeevees company. Installation completed on 10th june 2018 at 10:00 pm, when we tried using the ac for the first time after installation on 11th june 2018 the ac was not given cooling. We immediately placed a complaint with the flip kart service center. Complaint no.[protected] dated 11th june 2018.
Based on complaint, media-carrier technician form vadodara visited to checked ac on 12th june 2018. Every day, i was called 4 – 5 times in day on flip kart customer care. Every customer representative given as own view and raised issue.
Following issues raised (I don’t know why such issues raised)
1) improper installation jun.15
2) return status jun.13
3) when tech visit will happen jun.14
4) tech visit to be done for return approval jun.14
The customer care representative has very careless behaviors. Taken two working days off to resolve any issue. Customer care even don't know what to do next.
Today, new chapter open by flip kart customer care representative, he told me ‘ you have canceled or rescheduled technician visit, but already media-carrier technician done 12th june. Why i canceled or rescheduled?
Is the problem resolved by flip kart? I am too much scared to buy this product now. Now, will wait till you revert back on the status of problem.
“took a long time to resolve the issue”

I file same copy consumer forum india

I am writing this email with utmost disappointment with Flipkart delivery service.

When I ordered this product the delivery offered was next day. But later it showed max by Saturday. Now I had to cancel my bus ticket since I wont be able to receive the product on Saturday As per the latest update, it shows a delay of 2 working days again.

Hello. I had ordered safari badge expandable check in luggage 29th may 2018. That order also not cancel by me flip kat it self my order is cancel. When i call to customer care they are telling me that your amount refunded all ready but when enquiry with bank they are telling that till any fund is not come from flipkart. I kept waiting, and it was 15/june/2018 that i dropped them an email regarding the same. They are not responding through mails i want my amount that's it.
Order number :od[protected]

Thanks and regards
Babu maruti
[protected]/[protected]