Flipkart Complaints & Reviews

My suggestion to all online buyer never ever buy any product from filpkart this is second time i have received fake products the first one indulekha hair oil and second colorbar lipstick. Flipkart given to customer fake brand original indulekha hair oil prices (100 ml) bottom 432 and filpkart give me (300 ml) bottle 823 but i have received duplicate hair oil i was opened bottle and for use so my original oil colour and fragrance and the flipkart oil colour and fragrance both are different
That product is useless for me and my money is wastage and flipkart have no any return policy for cosmetic products bcz they know they are selling fake products

I have purchased an asus zenfone max pro m1 but i got a defective product which take more then 8 hourse to charge 0-100%. So i requested for replacement but flipkart cancelled my request again and again for the fourth time. Last time they told me that this time 100% tachnician will come for visit but they again fooled me. Now my 10 days replacement policy is over due to their customer fooling tachniques they keep wasting time and expired my replacement policy. Very worst strategy they use to fool the costumer. Here is my order id. Od[protected]
Please someone help...!!

On 6th june 2018 i have ordered redmi note 5 pro in flash sale and paid via debit card, my ordered is not completed but an amount of rs 14999 has been deducted from my bank account. I have received a mail regarding my refund from flipkart but till now i haven't got my refund neither i am able track my refund status. Kindly pay your attention and please let me know when i am getting my refund. I have also tried to contact customer executive on toll free numbers but it is a bit disappointing for me that i am unable to talk to any executive.

Txid - pzt[protected]kld1401
Amount - rs. 14999.0

I order men's multicolour sandal delivery time is this friday. But the the product is didn't delivery and the cancellation message has been received. What is this are you kidding for me.. I will call the delivery boy he said product delivery in sunday. Against call the boy said the commodity has been returned...

Dear customer i will very likely and lovely product please return to send me...

Dear team,
I have received this message from filp cart on 9th june please go through it.
Your order could not be completed. Refund has been initiated for payment amounting to 693.0.
Here is the reference pzt[protected]uyj1601. For more details please check your email.
This was my first booking in filpcart i do understand technical reasons but don't give me bad remarks on it kindly solve the issue either refund or order confirmation.
Best regards,
Vidya.

Dear flipkart,
I haven't seen such a pathetic service in my life. And this is where amazon lead you guys.
Its 2 days, there is no solid conclusion on issue. Customer care executive keep on calling and just promise 2 more days to solve it.
Issue is simple as that (Pls read it twice and dont ask me again what happen),
I did place mobile order with exchange offer. Your courier man came and asked me give mobile without giving any proof. As per your email i should be getting receipt.
Also courier man, didn't ask me to sign delivery receipt itself (He said he had signed by himself, proudly).
I dont know what is wrong and whom to blame, i am facing inconvenience here as my old mobile is already wiped by courier man yesterday.
I need my mobile by tomorrow 06/09 and with exchange mobile receipt or mail acknowledgment.
Failing to which i will file a consumer court complain, i do have cctv recording at my home on how your courier man is behaving.
Please note that matter below until opposed will be consider and accepted by you and can be use as legal proo[censored]nder "consumer protection act, 1986"

1. I don't agree with the words that i rejected parcel. Courier man came and i didn't gave me parcel due to different reason stated below (He did fraud signature). Please don't blame customer without knowing. Else show the proof if i accepted.
2. Product was with exchange offer and i have to give old mobile to filaprt. As per rule what clearly communicated to me by flipkart, i should be getting acknowledgment receipt for the product (Please find attached proof)
3. I declined to give my mobile without receipt as it was asked by flipakrt. On declining to give"old product", courier man didt hand over me new product and went away.
4. I immediate raised complain on all available platform on fliparkt.
5. On date 06/08, consumer executive from flipkart accepted that i should be getting receipt for old product (This proved it was flipkart mistake), and she will arrange it withing a day. She will get same product deliver (I asked for mail proof and she said all call getting recorded and i need not to worry)
6. There is no message or ivr i received that my order will get cancelled or is rejected. (This is procedure what flipkart follows, which is not followed here). Flipkart didn't follow any rule here and showed arrogant.
7. On 06/09 flipkart cancelled my order, instead of solving matter and helping customer. This is unfair practice to customer.
8. I already described how much inconvenienced already caused by this.

As stated earlier, please provide me same mobile with same offer, it is clearly mistake of flipkart and instead of helping customer, order was cancelled without intimation.
I am giving you 3 business days to work on this issue, as of now what i am requesting is "same mobile with same offer". Failing to which, flipkart may need to appear in consumer forum, ahmadabad. Please use this mail as legal notice or application for the same.

This was never expected from flipkart that just for delivering 1 mobile, flipkart will drag it to this level. Hoping for positive reply from flipkart.

Good morning sir, i have purchase online mobile lenovo thru flipkart. But invoice info and mobile s/n are different so i have call u flipkart and they said return mobile chennai warehouse so i have send to courier given address but courier boy said that chennai warehouse address changed not received my parcel. Please see attached images.

Order id: od[protected]
[incident: in[protected]]
Return id[protected]

Hi sir my name is ashutosh

My phone number is [protected]

And my problem is i am unable to update my password.

Last few days my account not opening. I used my old username and password. But it was not opening.

Then i used forgot button and then received code.

Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

That is the problem i am facing so please solve my problem as soon as possible.

On 29th may 2018 i booked two book "lakshay rajasthan part - 1 and 2 which was sold by the same seller i. E, lovely books and total cost which i need to pay is only 782 rupess (Which is more then the amount for getting the free delivery) but you (Flipkart.com) charged me a total amount of 852 rupess. It means that flipkart charged me 35 rupess per book as a shipping charge.

In this respect i also contact the flipkart customer service on the same day i. E, on 29th may 2018 but no response i got even after laps of more than 10 days except one which is auto generated message - we have received your query and we are working on it.

My order number is - od[protected]

After successfull payment deduction, they sent message me that your order is booked...
After three to four days suddenly i have received a message by flipkart that your order has been cancelled by seller..
Please stop this type of harresment of customer, customers are those who made you...
We will stop buying anything from flashstar and flipkart
This is a fake business...
We will take action against these both sellers...

Order id : od[protected]
I have made an order of redmi note 5 worth rupees 10, 069/- with the order id mentioned above and made online payment, but when the phone arrived the delivery boy informed that he did not receive any message regarding acceptance of amount
I have confirmed many times that amount has been deducted from my account and confirmed by flipkart to receive the amount as you can see the amount receiving confirmation message i received in the photo i sent below
I am a student and cannot wait so long for either the amount or the phone to be given
Kindly reply asap with a good service as expected from flipkart

Order id - od[protected] for cloud walker 65 inch tv. I have placed order on 31st may 2018 by paying amount well in advance. I have been assured by flipkart that delivery will be done by 9th of june 2018. But order was not delivered till date, upon contacting flipkart, they say they will look into matter. But their logistics partner delhivery states that order is not yet picked (Way bill no of delhivery[protected]. I have attached two pictures 1 of flipkart stating delivery date of 9th june 2018 and other of delhivery website stating item is not yet picked up. I dont understand why flipkart is giving false commitment despite taking payment well in advance.

I've requested for pickup but so far no wishmaster has come to pickup it's almost 10days of request they sent me wrong product..I've ordered free size Patiala combo and I received used shalwar..when I requested for return nobody is picking up..
I requested customer care ask to wait 24h. Since 10days I'm complaining they r asking me to wait 24h n so on..
Kindly help me through plz refund my money...
My order ID OD[protected]
My return ID[protected]

I purchased a Redmi Note 5 Pro (4GB+64GB) product from Flipkart on 30/05/2018 with Order ID: OD[protected]. It was delivered to me on 01/06/2018 with 10 days replacement warranty for a defective phone. The mobile was purchased by me as the phone boasted of its wireless display feature for connecting it to TV for screen casting.

Unfortunately, I found that this feature did not work as advertised which is the main reason for purchasing this mobile by exchanging a very good quality Oneplus 2 phone for Rs.4630/-. I raised a support for replacement as this feature could not be used on my TV, VuTV.

Flipkart have assigned an engineer from Jeeves to rectify the defect. The Jeeves engineer visited my residence on 07th June between 19.00 and 20.00 hours but could not be able to connect and screencast (mirror casting) Redmi Note 5 Pro and Vu TV. But, though the Vu TV was detected by the network in the Redmi Note 5 Pro phone but the phone could not establish connection. Therefore, the defect has not been resolved.

He tried to establish connection with my another phone, Realme 1 and his phone, Vivo which had seamlessly detected and connected for screencast without any hurdle. After several attempts, including hard reset, software updates the issue was not resolved and the Engineer left my residence stating that he would update Flipkart regarding this.

To my dismay, I found that Flipkart have rejected replacement vide Return ID:[protected] stating that We're sorry. We are unable to process your replace request. Having annoyed with this reply without assigning any further reason, I again placed a return request. Then I came to know that the service engineer from Jeeves had made fake update recording that i was explained and satisfied with his attempt for resolution. This time around no further engineer visits were arranged and based on Flipkart CSE talking to me explaining that the defect is because Redmi Note 5 Pro do not support casting with Vu TV. This is an absurd of a statement, as there is no such disclaimer by Xiaomi or Redmi Note 5 Pro regarding unavailability of this Screencast feature with VuTV. And again my replacement request was rejected vide Return ID:[protected] stating that We're sorry. We are unable to process your replace request.

In as much as the feature is generic and not brand oriented it should work with any TV or if it does not support any other TV then such a disclaimer should have been incorporated either in Xiaomi website or Flipkart product listing. When nothing is published as such, then it is within the Returns Policy of Flipkart as the Redmi Note 5 Pro phone bought by me against the Order iD above mentioned should be treated as a defective product and replacement arranged. And in case if the replaced phone is also defective, then refund should have been arranged.

To avoid their deficiency having been brought to light, Flipkart have connived with Jeeves in demolishing the rights of the consumer for their cheap policy to fool the consumers to protect the sellers rather than the buyers. The replacement time limit of 10 days is exhausting on 10th of June, 2018 and because of dilly dallying tactics of Flipkart this time limit is getting near and they are avoiding replacement / refund for selling defective mobile phones. Hence, I request your good self to intervene with Flipkart and do justice to my hard earned money invested for purchase of feature rich phone but ended up buying defective featured phone.

Looking forward to hear from you.

My contact details Mobile Phone:[protected]

Indusekar S K

I purchased a sennheiser cx213 earphone from flipkart.com but after selecting product and filling all details of my debit card the amount of india. Rupees 999 has been deducted from my icici bank debit card but the thing is order not placed.
The amount has been deducted from my account and on checking my account my amount of rupees 999 deducted for flipkart shown.
Worst thing that could happened with a customer.

I filled my payment by debit card

I was trying to buy redneck note 5pro from last 6 weeks on Flipkart but was unable to do show .Some time after adding in the cart it was showing "you in Serge of customer and all" and some was I was even unable to see add to cart button "only coming soon and out of stock was visibe.

I keep on trying again and again And I was finally able to order the redmi note 5pro black 64 GB.

I was waiting for the product to be get delivered .
Everything was going well

I was able to see the shipment status the product has been displaced
Has received Lucknow hub
Has arrived Gorakhpur our bankroad hub

I was expecting that the the product will get delivered by today .But then I got an message that your order has been cancelled

I immediately called customer care he was saying that the seller was unable to process the order
.
Your product is returned to seller from Gorakhpur hub because seller has cancelled the order .
And was giving me suggestion to again order the product.

I want to complain against the Flipkart that once the order has been shipped by the seller the. It can not be cancelled.
If there is any such policy mentioned in your term and condition then show me.

I want the product any how.

Order number :OD[protected]

Pls help
I can't login my flipkart account.
I try with both email and mobile no.
Try in app and desktop
But same msg appear "unsuccessful login pls try in a minute"

I call customer service but thay say i linked multiple ids and return many orders, but i don't buy anything in last 2 months.

My this account giftcard balace is 14250

Pls help

Mail [protected]@gmail.com

I received lenovo ideapad 350 laptop on 28.05.18 by paying ₹22990 through credit card. When i was installing windows, a pop-up messages stating that windows can't be installed to this disc. The disc may fail soon. If other hard disc available install windows to another location. I informed so many times but no action was taken so far. Tech visit before 9th june was scheduled that also not attended. Already more than 10days over. Still they have not replaced defective laptop. Also they are not ready to refund the amount paid by me. Because of this i lost one important work which causes ₹50000 loss to me and mental torture. Now no option left by flipkart to on consumer court. Very rude and adamant reply was given by flipkart representative.

Purchased fastrack sunglasses, and same delivered on 08.06.2018. But, found different product received when unpacked the same.
Product received of same brand but different item.
Raised request for return, but cancelled from flipkart by saying that seller does not accept the same.
I purchased product from flipkart and made payment to flipkart. Not to seller.
Order id : od[protected]

Sir/madam,

This is to bring into your urgent attention that my credit card is being used to make a online payment of rs.23998 on 24 may, 2018 flipkart internet private and the same is being spent.

Kindly look into it very very urgent basis.

Hoping that you will take the complaint seriously as there are lots o[censored]nanswered issue, looking for a proper response.

Thank you in anticipation

Regards,
Yunus