Flipkart Complaints & Reviews

Hi
I have ordered a bed from flipkart on 18 and money was deducted on same day. But i have not got any order number then i called them on 19 about the issue as i wanted to cancel my order. Then they are saying wait for 24 hrs our concern team will call you. But i haven't recieved any call mail or msg from them regarding that. And still i have not get my order i'd. It is been 10 days now but i haven't recieved a single call or mail from them regarding my issue. I have called them atleast 10 yes but they keep saying wait for more 24 hrs. Now i want to lodge a complaint against them. As they don't have any proper answer and they are disconnecting my call everytime without solving it.

Today (30 may 2018) i tried to ordering redmi note 5 pro they sent me otp i inserted the otp after that a page comes and says payment failed and unable to order. My order is unsuccessful but payment is deducted from my account and still 14999 is debited from my bank account i made this payment using sbi debit card... I want my money refund as early as possible... I contacted flipkart and flipkart people told me that your amount should be refunded in 8 business days but i want my money back very early..

I ordered a book which was of english language, but received a hindi version of the same. I ordered for a replacement on the very same day. I received a confirmation message. I was waiting for a replacement. No replacement was. Done on the said date. When i contacted i was said that the replacement policy is over. I have all the confirmation messages with me in hand.

I ordered redmi note 5 pro mobile on 30th may 12 noon from flipkart mobile app.. Its sent me otp i inserted otp also after that it showed unable to order... My order was unsuccessful but still from my account 14999 rs is debited from karanataka bank... Flipkart people told the amount not received by them its failed due to an error... But my bank details says its debited to flipkart itself.. So whom refund my ammount???...

Hello team,

Unable to login to flipkart neither on website nor on mobile app. Can someone assist on that. I have tried by otp and multiple times, can you please advice why its not working.
Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

That is the problem i am facing so please solve my problem as soon as possible.

I already attached the screenshot also what i am facing.

Dear team,

This is to update you that i have purchased a samsung 6.2kg fully automatic top loading washing machine from flipkart which was delivered on 23/05/2018 & has not been installed till 30/05/2018. Infact i have recd an sms from flipkart stating that the installation has been completed on 25th where as the product is lying untouched at my residence, no one has come for the installation and there is a fake update to customers.

They are now not willing to take the product back as well.

Order no od[protected]

Need help please.

Regards
Conrad.

Hi,

I m swapnil, i ordered 1 mobile flipkart, details are as below
Order details
Order id
Od[protected] item)
Order date
Fri, apr 6th '18 11:59 am
Total amount
₹16, 999through credit card
When i got this product, the display have some cracks, touch working fine, bit the crack are on display.
Due to my family event i was too busy in my brother wedding preparation i cant make a return/replace order for same,

I was sorry for that.

I need to replace it as soon as please give me a replacement of the product.

It is my humble request to you please, please please help me this time.

Dear sir,

I have book a canon pixma mg2470 all-in-one inkjet printer.
Order book date 16th may 2018 and order id - od[protected].
Many times your customer care number call me and frequently one question say pls confirm the order either cancel the other.

Why?

This type of call to me?

Please resolve the my matter and my order quickly take the action or i want this order asap otherwise i have taken other action to your company.

Seller from flipkart cancelled my orders which i brought in discount offers he said it's price error but they didn't known the value of customer time
First they give some offers and discounts on products then customer attract towards them after that they cancelled all orders and giving silly reason in which seller cancelled your order, seller dont have that much product, and all prices error which is disgusting

They have packed and approved and it was shipped and came to near my flipkart store but they have cancelled the order i want that product\
Please solve this as soon as possible

I can't login with my account in flipkart.
I clicked forget option for my password, but it says (Unable to process your request, please retry). The problem persists for long time.
New account creation is also in problem.
Please check my account to login as soon as possible. I cant order anything without that accont. Or please say the way how to delete that account.

Dear sir/madam,

I gave laptop for repair couple of weeks back to errorkart. Errorkart repaired the laptop gave 3 months of warranty and charged rs.3700/- but within a week laptop facing the same issue again they took laptop again for repair and said graphics card was gone. They we need replace complete motherboard. They said motherboard cost rs.8500/- and we will debit rs.3700/- from rs.8500/- if not they will refund rs.3700/-.
Past one week no updation from errorkart, whenever i call keep on telling some stupid story and i am fed up. They gave my laptop back without replacing mother board and finally they did not refunded my rs.3700/-.

Errorkart people are big cheaters. Please do justice

Hi,
This is to inform you that it has been a year after the approval of my refund & has not been received by me yet. I had sent mail to customer support so many times but still its pending. I don't know what's the matter for not returning my amount.

Order id: od[protected]

Return id:[protected]

I had ordered a battery last year in october 2017 & because it was small i had raised refund policy but i have not received refund till date.

I ordered a lg 43lh576t tv from flipkart on 4-may-2018 and received it on 10-may-2018. Delivery status on flipkart was updated only on 15-may-2018 after several complaints. As this item's unpacking is sponsored and recommended by flipkart, it was unpacked only on 16-may-2018 by lg service man. Flipkart failed to provide unpacking and installation services within the 48 hours of delivery as is claimed by it. After unpacking, service man found tv to be defective as there was no display. Then, i raised a refund request for this as no replacement was available by seller at that time. While refund request was in progress, several tech and uninstallation visits were scheduled even though installation was never done. During unistallation visit by jeeves service person (Flipkart service partner), i was given choice of either refund or replacement because by that time replacement was available by the seller. So, i chose to get replacement. Due to this, flipkart cancelled all the process of refund and started replacement process. Annoyingly, a tech as well as uninstallation visits were again scheduled without any reason. This time on 29-may-2018, again, the jeeves service man asked for uninstallation and i told him there was no need as tv was never installed and i was waiting for tv to be picked up by flipkart's logistic partner. But unexpectedly, flipkart cancelled my replacement request without any reason. And now, again after several complaints, they have for the third time, started the process again. Again, there is a tech and uninstallation visits scheduled without any reason. After delivery of a defective tv on 10-may-2018, i am still waiting for tv to be picked up by flipkart. It is becoming a never ending process of replacement. Their customer care persons are not understanding my problem and everytime they are just starting a new process of replacement. Very very disappointing service by flipkart.

Flipkart order id: od[protected]

Dear Sir/Madam,

Myself Shivraj I ordered 'Vu 80cm (32 inch) Full HD LED TV' on 'Wed, May 16th '18 8:25 PM' for Total Amount ₹13, 049 through Debit card from Flipkart with Order ID OD[protected] for my brother Vikram because I have Hdfc bank debit card and there was card offer on Flipkart at that time

Item has been shipped by Gati Courier[protected] on 17th May

Expected delivery was on 23rd but still today 29th my item did not got delivered to my brother

On 23rd which was expected delivery date Gati Courier refused doorstep delivery saying I did not paid for doorstep delivery so they will not

As my order was prepaid so immediately I came to know that I already paid everything and this is unreal excuse so I called Gati courier customer care[protected] and Flipkart customer care[protected] and told them above issue with Gati complaint no.[protected] and Flipkart Customer Service Incident: IN[protected]

Regarding this I got callback from Gati on 25th May and from Flipkart on 26th May and I was told by both that they will resolve issue in few days

From 23rd Till today 29th May I called Flipkart and Gati many times and asked why still my item not getting delivered? so they said we got your issue we are working on it and each time they said 2-3 days more and it has got postponed many times but still no delivery

My request is that please look into this issue and tell Flipkart or Gati to deliver my item

Also please carefully note below things...

As I ordered it on offer day with Hdfc and other offers so I got it with ₹2950 worth of discount so refund of order amount ₹13049 or cancelling is not a best solution in this case

Because after that I have to reorder it at normal price without ₹2950 discount and the inconvenience I faced during this order will be other thing

Thanks & Regards!

This is the worst experience I have ever had with an Online Shopping company Flipkart.

On 19th May, I had returned the Ladies sandals and I was told that within 2 business days I will get the refund of 529 rs.

Today is 29th May and after talking to 7-8 agents in your so called Customer Helpdesk I have been told to wait for some more days to resolve the issue.

Moreover, when I asked the agent to transfer me to Supervisor, I was kept on hold for almost 30 min. with the standard response that the supervisors are busy on other calls.

I really want to thank Flipkart for giving me such a Pathetic customer service which I will not forget.

I ordered ZELP Laptop bag (Size:17 inches). There's delay in delivery. After 9 days waiting period, I got Bag of wrong size(15 inch). I requested for return on the same day. The package was picked up almost 5 days ago. No refund is received yet. While contacting Flipkart, I was unable to input my email address in the email field.
Time Line:-

Order placed:14th May
Reached my City:16th May
Reached me: 23rd May
Return requested: 23rd May
Package picked up: 24th may
Promised Refund date:25th May
Complaint posting date(Today):29th May

Ordered mi note 5 from flipkart order no od[protected] awb[protected] which was dispatched in time by the seller but before reaching me it was sold on the way by the courier boys when contacted ecom express they didn't take any response. When complained flipkart they asked me to order the item again. So keep on ordering for courier boys. It has been the habit of the courier delivery boys to sell items at a bit higher cost to mobile shops who are involved on black marketing of mi-redmi products.

I have ordered asus zenfone max pro m1 on 3rd may 2018 which was the first pre book sale in flipkart the expected delivery date was 15th of may but the date crossed and no such information of delay o delivery is given by the flipkart on 15 th of may at about 5 pm i recived a msg regarding the delvivery but the no of the courier boy was not written on the message but till it was not deliverd on 15th after calling to flipkart customer care they said they will delivered till 18th but the date passed again and no delivery was done again at 18th i call at flipkart they said they will give till 21 th but i cancel the order and requested a refund they said they will refun my money within 5 to 6 working days but it again the date passsed but no refund was initiated again they said they will refund before 29 th may again there was no refund and they again asked for a day time now it is too much if i didn't get my money till 30th may i wil put a fir and put a case against flipkart in the consumer forum
Order Id - OD[protected]
Registered mobile no -[protected]
Registered email address-ami.[protected]@gmail.com

I have ordered Samsung level U Order ID OD[protected]. Though the product reached the hub near to my address none turned up to deliver the product. People just fooled around. And finally cancelled the order without any prior notice. This is so disgusting. How do I need to escalate the issue in order to receive my compensation for being harassed mentally and also I went to the hub to collect the product.

You can find the attachment of the screenshot regarding my order details.

The description of the hydraulic jack as provided by the seller said the maximum height as 38 cm; the actual maximum height turned out to be 29 cm which rendered it useless for many cars. The time to return was mentioned as 10 days.

My question is when your product description is fradulent to begin with, what right does flipkart have to tell me that the product can't be returned after 14 days?

If your description was right, you are within your rights to set policies. To promise something and deliver something else for the same price is illegal. What right does someone who is on the wrong side of the law have to lay policies around how much time someone has to catch their fraud?