Flipkart Complaints & Reviews

The air conditioner brand :ifb which i got recently like less than a month is not functioning properly. To be very exact the cooling is not that effective as it was in the initial few days. Since it has been just less than a month don't know why it has happened. So i expect to send any professional mechanic to have a look on the conditioner. Would be greatly appreciated if you could fix this issue as soon as possible. Kindly reach us soon.

I had place an order with flipkart on 15-may-2018, which was expected to delivery on 26-may-2018. Which was rescheduled for 01-jun-2018 on 28-may-2018 by flipkart. The whole delivery schedule shown in my account is false. It show that customer had provided no response and on that ground they cancelled my product. But i had been contacted by flipkart delivery team only once on 31-may-2018, on that day i was not able to received my product. Then on 01-jun-2018 i was trying to contact their delivery team whole day and they didn't picked my calls and also not provided any response for whole day. As per my last telephonic conversation with their team on 01-jun-2018 in the evening around 5:30pm they told their office is closed, so i told them i will collect my product on 02-jun-2018, but in the morning i have received a mail that my product is cancelled on account of customer rejection. When i talk to flipkart executive they told they will not help me and i have to place order again at high price. When i asked them about to write a mail that i had not cancelled my product, they also rejected this request

Ac brought from flipkart with promise of installation (Complaint no - in[protected] mr ridham.
But even after a week ac was delivered the installation is pending. Requested customer care of flipkart for installation again and again but every time i was promised that it will be done and they didn't do it.
May pls resolve the same at earliest

24th may 2018 : ordered honor 9 lite from flipkart of rs 11000
27th may 2018 : phone got delivered to me which was delayed by 1 day from their promised date.

27th may 2018 - 29th may 2018 : used mobile and found that there is an battery issue (From 100% drains to 70% in just 2 hrs with no use)
29th may 2018 (Evening) : raised a replacement request against the product by giving all the required details.

30th may 2018 (Morning) : got a trobuleshooting call in which the executive (Lady) advised me to use less wifi and use less apps to improve the performance
After investing rs 11000 for good performanced phone, i am asked to use it less and. I was not satisfied with the resolution provided to me
And hence i made another (2nd time) replacement request after which a technical visit is scheduled at my place for the product.

1st may 2018 (Morning) : an executive from the authorized partner of flipkart (Jeeves consumer service private limited) visited and investigated my phone and
Said that " there seems to be an issue with the battery and he will submit the report to his senior about the issue and a new replacement will be issue for this phone

1st may 2018 (Evening) : i logged-in to flipkart and surprizd to see that my replacement request has again cancelled. I called the customer care and raised the replcement request for the 3rd time.
Let see what happens this time as the customer care has promised me to give the best possible resolution to me.

This was my first experience as a buyer through flipkart and with lot of regrets, i have to say that this was the worst.
I hereby decided not to visit your website ever again and in-case you have the courtesy to understand what the real issue is.
Please find a minute and look back into the previous request i made related to the battery issue of the product delivered to me.

I am surprised that evern after continuos complains regarding the battery of my phone no action has been taken from your end.
I wonder if my request even makes sense to you. With this kind of service, i am left out with only two options either to make a fresh replacement request and expect you to look into it on a serious note and ask for a refund and never again buy anything thing from flipkart. This is nothing less than a harassment that the technician visited my place agreed to the issue and did say that the problem is genuine and he will report the same to his senior but here i see that the request has been cancelled.
Thank you flipkart for making me realize that it was a wrong decision and to buy the product from your website.

My order id — od[protected]

Ekart logistics tracking id — fmpp[protected]

From 31st may 1.58pm my shipment in melmaruvathur (Received at 603319_cb_lmd).. After i dint get any updates from the courier or flipkart.. There is no complaint number in flipkart and i tried the customer care but the cut my call... I already paid the amount via card... I want my courier in right time and make an complaint against the flipkart and the ekart courier logistics... Thank you

I ordered a skagen watch from flipkart on 29 the april which i recieved ln 1st may and when i opened the box. It was empty. Luckily i had made a video recording of. It. Since then i have been trying to. Talk to flipkart customer service but they are not helping me. They even rejected my refund request and nothing has happened till now here is the proof
Part 1 https://youtu.be/dqdQBB5lFR8
Part 2 https://youtu.be/ATM4pUOagT4

Order id od[protected]

My number [protected]
Alternate number [protected]

Order id - od[protected]

Dear sir,

I have purchased ifb top load washing machine through my above order id.

I am complaining through this words because i have received damaged washing machine at both internal drum and external portion and ifb representative also observed all those damages during their visit and the note down on their report (Report attached fyi). So afterthat, i done online return process of washing machine for replacement of new machine and i have been done this process 2-3 times but every time my requested was rejected by flipkart. As, i have received defective product how can iaccept the same. I would like to heighlight one more thing that, as since long period, i engaged with flipkart for online shoping purpoae and i have been purchase lots i. E. Tv & other small items. So, i have purchased this washing machine based on my contious trust with flipkart & i didn't expecting about your such response. Hence, requesting to kindly look into my matter ane resolve it asap to maintain good customer relationship and continous trust..

Thanks and regards,
Jaymil patel ([protected])

Order id od[protected]

I had placed an order for a book on flipkart on may 16 for an amount rs. 396. The payment was made partly (Rs. 300) through an e-voucher and the balance (Rs. 96) through netbanking. Some some technical reason at their end the transaction was cancelled. After complaint i have received the netbanking component of rs. 96. The e-voucher component has not been credited to me.in the last communication dated may 21 i was asked for the e-voucher number which i promptly provided and subsequently i haven informed that my case has been escalated to a higher authority. Now even after 10 more days flipkart is not responding to any email. I have asked them to credit me the rs. 300 e-voucher amount so that i can use it for some other purchase from flipkart.

I have booked an item (Od[protected] aquaguard superb 6.5 l ro + uv +uf water purifier.

The model delivered was aquaguard superb 6.5 l uv + uf and not aquaguard superb 6.5 l ro + uv +uf

I had placed a request to replace the incorrect model (Aquaguard superb uv +uf) with the ro one i. E the one which i actually booked.

I had been calling customer care on a daily basis for the replacement of the item. Had called more than 40 times but still the issue is not resolved.

I always get one answer :"technician visit is going to happen" but past 12 days it never happened and the customer care team keep postponing the date every time i call them.

Iam not sure why for a incorrect model delivered technician visit is required.

Can this complaint at high priority and resolved the same asap.

I have already suffered a lot with this order calling customer care on a daily basis. I would have called 40 times but of no use. Iam not getting any resolution

Not sure what else can be done

Please do the needful at the earliest.

Not sure why you can't go for direct replacement given that you can't arrange for technician visit.

Iam requesting again and again to flipkart customer care: pls pls... Take some action.

I had a bought a tv on flipkart with order number od[protected] for 21163/- through debit card emi. But later cancelled on the same day.
In website it is showing as cancelled but the amount is still getting deducted from my bank account and is active. They have not cancelled the emi conversion. The customer care is not helping me to resolve the issue.

Od[protected] samsung split ac has been delivered damaged by flipkart. The seller name "consulting rooms pvt ltd - omni tech retail. More than 20 calls to flipkart customer care has been raised and each time they assign samsung technician rather than contacting the seller.
It is evident that flipkart is protecting the seller due to its god know own policies rather than the buyer.
I have now read lately the reviews of the seller from other buyers and it seems and seller has many concerns of dispatching defective items. However, flipkart seems to have deaf ear policy in this regard, i have spend 40, 000 through my credit card and charges for the same are due. What am i suppose to do?
This is how they treat their customers on bogus advertisement schemes like"free and easy returns"&"100% buyer protection". They are cheats! Please help me!
Regards
Sanjulee

Whenever i try to reset password i am getting message as "unable to process request. Please retry". Also can not create a new account because the number is already in the database. Recently i added couple of items to the cart. But because of the reason i cannot login, i am not able to purchase those. Please help with this.

Name : lakshmi suresh
Email: [protected]@gmail.com
Phone: [protected]

.

I have ordered redmi note 5 pro in a flash sale by flipkart on 30th may, 2018.

Its shipped from the same city as mine on 30th may, 2018 and they promised to deliver by 31st may, 2018.
Even after three days and lot of calls to customer care of flipkart, their response is to wait for another 5 days.

I have attached the screenshot where they exceeded the promised delivery date.

How can they dispatch the same item two times? See the image

Some one called me and asked me to give the flipcart msg.. It was fake call so plz complain to police i have the recording also and the no. Was [protected] from bihar. It was not a first call they are always using new no. And manipulate the customers. I want to complain on flipcart also because they are not maintaining our security. Flipcart are regularly providing our personal details to them or they are not able maintain our personal detail safe then why we will use the online shopping if they are selling our personal details.

Dear sir,

Product name : seagate hard disk
Invoice number : #faawr[protected]
Order id: od[protected]
Purchase dt: 26.3.18

I request to inform that, last 3 days back i had raised a complaint for made a cash payment for my purchase.
I am really very sorry to say the payment has been made through cash pymt, actually the pymt made through my credit card.
I request to withdraw my complaint.
Incase any clarification on my complaint most pls call my number : [protected]
My email : [protected]@gmail.com
Regards,
S. Thavasiyanantham

I had ordered a bosch 500w drill machine from flipkart on 26th may 2018 (Order od: od[protected]. At that time it was some offer and i am getting that product at 1364/- (Including courier charge). I was tracking this product everyday, till 31st may 2018 it was showing the product is packed and waiting for courier to pickup the product. On 1st june 2018 when i checked the status, it was showing the product is returned. When i called the customer care, they were saying the product is cancelled from seller side and we can't do anything, if you want you can order another. I asked if i will get the same offer if i will order today, they said no. Today the cost of the product is 2700/- which was 1364/- at that time. Either you give me the product at the same price or ask the seller to send me the product which i ordered.

I have booked mobile on 29 may. The expected dilivery was 31 may but till now it has not been delivered. The tracker shows dispatched to bhiwandi sort center 2 times in a row from UlhansnagarHub_MUM. No new tracker update is given since then. From 10:52am of 31 may to till now it is showing same. Kindly deliver my delivery as soon as possible.

I ordered redmi note 5 pro product is shiiped after a day it was cancelled when i contacted customer care they gave us the reason that u have bulk purchased when i say him to check my id how much i bought the ans was only 1 (Irrelevant reason) i ask him why u cancelled it i[censored] cant tell the proper reson than plz mail me the reson u hav on that basis i will took the legal action besause multiple time customercare not satisfy me and when i ask to transfer my call to senior one all the time after 10 min on hold they cut the connection allredy i waste mulitple time in flash sale when i say dt what was the worth of the time which i allredy wasted to book the phone i tried for 3 weeks and lots of time i am wasted on this
So plz help me out

Prashant

I placed an order jan 22 2018 for google pixel 2 xl phone in flipkart and cashback of rs.10, 000 was offered for the hdfc bank credit card. After 120 days still i have not received my cashback. Could someone help me with this.

Raised so many complaints to flipkart but they are pathetic and not able to help me at all.

Email : arun. [protected]@yahoo.in

I have purchased a thomson led smart tv b9 102 cm (40) tv from flipkart on 24th may 2018.
Firstly my order was delayed and secondly, i have asked them to replace the damaged product.
The technical team confirms that the product was a damaged product but does not process further. When the technical verification has not happened
I have been chasing the flipkart customer care and the only reply i get is "issue will be resolved on 2nd june"
Ordered the product on 24th may
Supposed to be delivered on 25th may
Actual received on 26th may (Damaged condition)
Complaint raised on 26th may
Complaint id: in[protected]
Complaint id: in[protected]
Complaint id : in[protected]
We have not received any calls from flipkart nor the seller nor the soo called "technical team". We have updated our alternative number too on all the three complaint id's
The website shows "product is verified and troubleshoot is done". How can a damaged tv (Screen broken) problem be troubleshooted without a replacement.
I wonder how could flipkart update comment without any verification. We donot trust any seller rather the flipkart. Since our sole communication is with flipkart and not with the seller.
I question how flipkart says there is a communication gap (Wrong telephone number) when we have booked the product from flipkart app with the verified number and updated alternative number thrice in all the three complaint id's.
This is a question of genuineness from flipkart side.

Desirable solution: refund or replacement