Flipkart Complaints & Reviews

Hi,

I purchased a samsung s8 from flipkart and with 12-14 days it was found defected and samsung authorized service centre has also confirmed the same.
I have raised a request for the same on flipkart but yet no action has been taken.
Date i received the phone 24 - may -2018
Phone was not working properly.
Samung issued me with doa certificate.

Please let me know what should i do?
Should i stop buying products from flipkart?

Contact number: [protected]
Name :sumit arora

I orded redmi note 5pro, i got msg "order placed". Next day i got one more msg, cancelled: sorry. Redmi note 5pro your order has been cancelled as our courior partner was unable to deliver to your address... Im living in aluva town (Ernakulam, kerala). Near ekart outlet thottumugham, aluva. Iam debited amount 14999/- rupees to flipkart account.. I need that mobile phone... Plz help me..

I have been facing network connectivity issue from the date of recieving the device. I also gave automatic shut down issues. I opted for return but my request was rejected even when the technician admitted that the phone was faulty but twice post technician visit my return request was rejected. I have been using the same sim in my other phone where there was no network problem. But in this device data is very slow sometimes not working-showing 3g instead of 4g

I have purchased few laptops for my company and but invoice that i received, i am not able to claim the benefits (As conveyed by my ca).
Need to have gst bills for following orders-
Od[protected]
Od[protected]
Od[protected]

We have paid gst for the same and have all the right to claim it for products purchased my my company.
Request you to please issue the gstin invoices for same so we can file in our gst return.

I Purchased a Mitashi 1.5 Ton 5 Star BEE Rating 2018 Inverter AC - White (MiSAC155INv35, Copper Condenser) from Flipkart on Dated 13/05/2018 and Deivered on Dated 15/05/2018 on EMI basis at Rs30, 338.
This Product Installed on Dated 21/05/2018 by Flipkart Authorized Service Installer.This AC having Some Issue regarding shortage of Gas in AC. I have complaint on flipkart on dated 27/05/2018 regarding Cooling Issue and Demo not provided by the technician. After Regula follwup after 11 days Flipkat person says that they are taking back the Ac and refund will be credited by them and rest money of installation is not being given in Cash.
I have checked the Return Policy of Flipkart

10 days
Replacement only
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.

Now they are saying that they will refund the Money to me. But what should i do with the money.This is very bad response from the Flipkart team and after one month by doing regular followup no proper claim given by them.

MY complaint no and Refernce No is In[protected]

Follwing are mail send my their side

Hi Abhishek,

As discussed over the call, Seller can provide the refund of the product MITASHI 1.5 TON 5 STAR BEE RATING 2018 INVERTER AC - WHITE with the order id OD[protected] as there is no stock with the seller.

As per seller's policy mentioned on the website, the 10 days replacement is over on 30th May'18 and seller can not accept the return.

And also the Installation standard charges will be refunded back to you in your flipkart wallet in the gift card section for which the validity will be of 1 year, can not transfer to any bank or flipkart account and can not club with COD.

Hope this helps!

Regards,
Chiranjit Singh
Flipkart Customer Support

Hi, I ordered Noble Skiodo 98cm (39 inch) HD Ready LED having order no. OD[protected] that is delivered with damage.
I raised return/replacement ticket, but till now flipkart didn't fulfilled his promise and not delivered my new replacement product.
Even customer care support also not functioning since 1 week. Kindly assist me resolve my issue.

My name is manjula. My mobile number [protected]. I booked tv unit in flipkart. I received my product (Tv unit) through flipkart on 03.06.2018. My invoice number fabbu[protected]. They are send a message to installation on 07.06.2018. Today morning also i got one message your "dear customer, jeeves engineer a. Saravanan [protected] will call you to fix an appointment". I called to saravanan he is mobile number was switched off. After some time i called him. He attend the call and told me i will be there at afternoon. So again i called him. That time he says within half an hour i i'll be there. But he is not came. Again i called him. But no response & he didn't pick my call. So i called jeeves office. Office number is[protected]. They attend my call and told me i i'll call saravanan and arrange for installation. So i am waiting. But no one came. Again i called to office. They says we i'll arrange the persons tomorrow. I asked then why you gave a commitment to install. They will suddenly raised (Very anger) and behave like rude and cut my call. What is this. This is the good customer service. I paid the amount and receive the product without installation. What is the use of that product.

Note : very poor customer response...

Regards
Manjula p
Assistance professor
[protected]

Dear sir,

This is sharad laldas, pune, an old customer of flipkart.
Recently i had ordered a philips 5.1 speaker (Order no - od[protected] as a gift for my sister in bangalore. This speaker doesnot have bluetooth conectivity and their tv doesnot support wired audio output, it can be conected only to a bluetooth speaker. Hence these speakers are of no use, not compatible with tv. For this reason i tried to replace these speakers to a higher version of bluetooth speaker (Of more cost), but flipkart is not allowing me to do so, and they are replacing it with the same model.

My problem will not be solved by getting same model in replacement. Please arrange to allow me to buy a higher version of bluetooth speakers in repacement of these speakers.

Hoping that flipkart will solve this issue on an urgent basis.

Order no - od[protected]
Model - philips in-spa3000u/94 28 w home audio speaker (Black, 5.1 channel)
Order date - 03/06/2018
Item received date - 05/06/2018
Return requested - 06/06/2018

Wanted in return - bluetooth speakers of higher cost

Please help.

Regards,
Sharad k laldas
Ph - [protected]

Finally after 24 hours got a response.

Order od[protected]

Got a call from flipkart representative – arvind from bangalore just now.

Questions he didn’t answer:-

Did you arrange any demo for customer to decide, and why not.
Was there any option given to check and see the stuff or flipkart website gives that experience?
Why the basic functions are missing from tv, or do you think 30 thousand tv cannot have basic things as its cheap???
Why the tv is getting hanged, why you are selling with outdated software?
Why not it’s better to buy from local shop or croma & reliance digital.
Why your engineer is not coming within 24 or 48 hours?
Why he is coming the next day when my 10 days periods are getting over??
Why amazon refunds immediately? How are they different from you? Why can’t you practice their good things??
Do you have guts to show this mail to binny bansal or sachin bansal or your walmart team??

This is simply cheating from flipkart.

Seems only way left to go to consumer court and have started sharing this experience with family and friends.

Being a indian company you are doing this, this is really shameful. You are no different from politicians.

And look how amazon treats its customer, afterall a mnc is a mnc, the real customer friendly atleast they don’t want to extract money from poor indian or do fraud by fooling customer.

Flipkart is going snap-deal, and hope soon walmart will realize what mistake they have done after selling this poor customer centric firm.

Flipkart shows customer as king, but treats their customer’s as fool who doesn’t have any right to refund or reject any misleading or poor quality product.

Hats off

I will add asus zenfone max pro m1 (Black, 32 gb) (3 gb ram), in the cart.
But it is out of stock before i proceed payment. I am disappointed with flipkart.
After adding in the cart it is out of stock, it's very bad thing. It's waste my days and my energy on it. I hope my complaint solve and we enjoy shopping online.
My mail id link with flipkart: [protected]@gmail.com
Mo: [protected]

I mukul bhagat have purchased air conditioner on 16 may 2018 and made payment through bajaj emi card on same date, the same was delivered on 22 may 2018
For the purpose to built a window i opened the box for taking measurement and shocked to see that the product delivered to us is of samsung second hand air conditioner.
I have contacted to costumer care number of flipkart and talked to mr. Abhinay kumar has reject our request of return policy on the norm that we have open our air conditioner box by ourself and we are unauthorised to open the box. So we cannot avail return policy. The cost of air conditioner amount to rs. 24, 000. We have sufficient proofs that we have not open the box in isolation we have several independent members who are present there while opening the box.
Since we are middle class family, we cannot afford such type of losses. Kindly resolve grievance as soon as possible.
Seeking for your response.
Thanking you,
Mukul bhagat
[protected]

I ordered a panasonic hair dryer on 31st of may and the assured delivery date was 2nd of june. On the day of delivery i got delay in delivery message and the next assured delivery date was given as 4th of june. Still now i haven't received my product nor any fruitful update of the status of my product from the flipkart team.in spite of repeated calls and escalations they are not able to give me any recent update from their logistic end (Their own ekart logistics) and just asking me to wait, continuously postponing the delivery and issue resolution dates.in the order tracking page too there has been no updates after 4th of june and in the last status the location of the hub where the order reached was only 4km away from my home. I feel helpless as the same product is out of stock and not available in any other websites.

I completed my course and came to my hometown for holidays, here as i didnt do any shopping from a long time, i ordered few things from flipkart, till morning it was okay and i was able to track my orders. But after some time, i was not able to access my account and the login error started popping. I contacted the customer care and they said not to worry and that my account will be accessible awithin 2 hours. But nothing happened and again they told me the same thing. This happened will me all the time. I also got my order cancellation messages without my approval and also the money was not refunded. When i tried to their cc, response was not their from them. When i read about this, i came to know that its been blocked because they may considered as a reseller!! What!! Really!! Is it wrong to order many things from flipkart? If yes i will never order from you guyz again. Please look into this and do the needful.

Date 7/6/2018
My account id - [protected]@gmail.com

I ordered a transformer toy car beginning of may-the item delivered was not working and i requested a return on 17th may — the guy who came for return insisted that his return order mentioned a blue car while i was returning a red car!!

The order page in flipkart had no option to choose colour — so dont know what they meant! I had what i had — they delivered me a red car!

I complained again and they convinced me to solve the issue by 25th may and then again said they will solve my 5th june!

What a sham!! Absolute poor service and group of cheats!

Never buy stuff from flipkart — i wasted my 1600 rs

I purchased my mi note 4 from flipkart order id 0d[protected] dt 18-10-17 now speakers of my phn is not working properly and its heating too much 45degree celcious i lost invoice of this order as my product is in warrenty period so i requested invoice for this order no. Many times from flipkart official website dt. 05/06/2018 and 06/06/2018 but haven't received invoice till now than i dialed flipkart customer care no. [protected], 10-15 times but couldn't connected with any customer care representative a recorded massage "all our customer care representative is busy now call after some time" is there all the times. Now i m too much frustrated cant understand how to get invoice.

It's been like 6-7 days i returned 5-6 products since flipkart had been sending me fake or unauthentic products. My flipkart app always keeps showing "return initiated: your refund will be done in 5-6 days" and when i call the customer care regarding this problem some of them always be like "our server is currently low. Call us back later" and stuff. Why is flipkart cheating us? Pls help asap

Hi flipkart,

I am writing this email to let you know the how worst your services to your customer.
I have purchased micromax ac online from flipkart and it got delivered on 28 may but installation has not been done.
After following up so many times your team is not able to provide me the solution.

And now when i requested for return your team cancelled the request 5 times.

After spending so much of amount i am not even getting proper response.

This is the worse service i should say.

I don't want this product any more and want my money return back.

Kindly accept the return and refund my money.

This is to inform you that I received a Moto G5 Plus phone which had no seal and looked as a used product. The phone was ordered on 15th May, 2018 and it was delivered on 24th May. I lodged a replacement complaint exactly on the day it was received, and I was told that it would be picked up by 29th May. I was also supposed to be receiving a replacement the day it was to be picked up.
It is very heart wrenching and disappointing to know that today is 7th June, 2018, approximately 23 days after my placement of the order, that neither the pickup nor the replacement has been provided.
I have called the Flipkart authorised contact number -[protected], more than 15 times in the last 2 weeks. I have only heard from the executives to wait another 24 or 48 hours and that “they” are facing some “technical issue”. Every day, I was promised that my issue would be resolved. I was also told that there is a possibility of a refund. However, nothing has been done about it. I had ordered the phone because of an urgent need and due to Flipkart’s disorganised approach my money is still with Flipkart.
I feel very displeased and I do not trust Flipkart anymore. All I want now is a complete refund as soon as possible. My order ID is OD[protected].

Ph:[protected]
I ordered for MI TV 55'' in a flash sale on June 6, 2018. Payment was successful but they cancelled the order due to out of stock.

Now, they are asking me to wait for 6-8 days to get my money.

It's their system fault as they took payment against an out of stock product.

Either you give me my money back now or confirm my order.

We have placed ordere the panasonic frigde on 13th may and it was showing it would be dilvered by 7-8 days and it shown that it was packed and would be delivered by 26th may bt we have not yet received ita delivery and there no update about it.. And even the customer executive do not tell us when will recieve the fridge.. So i want to know the excat date that when we will recieve the delivery..