I've ordered davidoff cool water edt perfume for men - 125 ml eau de toilette seller-kashtbhanjan o dated 15-april-2018 and it delivered on 22-april-2018, i've received a fake product theres no code under the bottle, but its there on the package box, code should be present under the box mentioned in image no.2, this clarifies tat this is a fake product, i've checked around the bottle but theres no code on the bottle except the brand logo davidoff cool water, there's no return option for this from flipkart, i dont need refund but my duplicate fragrance should be replaced with original fragrance.
Apr 22, 2018
Complaint marked as Resolved I HAVE RECEIVED A MAIL FROM FLIPKART REGARDING FAKE PRODUCT
FLIPKART PLACED A REQUEST TO REFUND ME AS SOON AS THE PRODUCT HAS BEEN PICKED BY THE AGENT, HE SAID THE REFUND AMOUNT WILL BE TRANSFERED TO MY BANK ACCOUNT, I SHARED MY BANK ACCOUNT DETAILS, I RECEIVED A CONFORMATION OTP VERIFYING THE BANK ACCOUNT DETAILS, AGENT WILL BE COMMING ON 24-APRIL-2018 FOR PICKING UP THE PRODUCT, IM WAITING FOR HIM, AS SOON AS I GET THE REFUND ILL UPDATE HEAR, thank you consumer forum
ill share the phone number of that agent -+911726644800
i have received the mail check below
Hi Somadhar,
Thanks for your valuable time over the call.
We are sorry to hear that the 'Davidoff Cool Water Edt Perfume for men- 125 ml Eau de Toilette - 125 ml' is not as described on Flipkart.
As specified by you, a return request has been created for the order and a refund of Rs.511/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
You?ll receive an email and SMS with the refund details, after which the money will be credited to your 'Bank Account' within 02 business days, as per standard banking procedures.
Please keep the item along with the original product box, accessories and tags ready for pickup by April 24, 2018 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.
In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.
We would like to thank you for your continued trust and support.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Regards,
Sourav Sharma
Flipkart Customer Support
Flipkart customer support has been notified about the posted complaint.
I am the owner of the brand Lusso Pelle which is a registered footwear brand with govt of india. However someone is selling wallets under the name of lusso pelle on flipkart. I would request you to please check the same & help delete the same as it is giving bad impact of our brand.