Flipkart Complaints & Reviews

I have place order for panasonic eluga mobile battery. I have received my order on 03rd of may 2018, when i have opened the parcel, i found that, instead of panasonic it have samsung, used and defective battery. Immediately i have filled return request, but flipkart representative refuse to take battery back by mentioning that wrong specification given. Again i spoke with flipkart customer care representative on 04th may 2018, they have filled online return request for the same, but again today i. E on 05th may 2018, pick up person of flipkart has refuse to take it.

Requesting you kindly look into and do the needfull.

Flipkart hire cheap and unprofessional services to get the orders delivered for their customers and secondly flipkart customer service executives are uneducated they dont understand hindi nor they understand english they just listen to you to reply.

Bad Service along bad customer servie.

Hello
Sir/madam
I booked reebook shoes on flipkart. Order id-od[protected], product delivey other brand, i opened box courier boy was there. Courier boy said to me return the order. I returened the order 4 times but flipkart rejecet my order all time. I talk customer representive he said to me i lodged the complain and i got the message some time your return request rejected.
Please help me sir
Name sanjay singh
Cell no-[protected]

Dear sir/mam,
i am Jaspal Singh form attari distt Amritsar.i have purchase new nokia mobile phone (nokia 105 dual sim 2017) inv no.FAA10L[protected] DATED.17.03.2018, 12:42 PM BUT DUE TO FAULT AFTER THREE DAY, MOBILE PHONE NO ON AND NO WORKING, I AM CONTACT WITH FLIPKART CONTACT NO BUT CANNOT HELP ME. WE ARE REQUEST YOU PLEASE ABLE TO CHANGE THIS PHONE OR REPLACE

THANKING YOU
JASPAL SINGH

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem

Email : [protected]@gmail.com

We have purchased the ac from flipkart which is received as damaged. The very next day best offer posted for the item which is almost rs.3500 less since we received the damaged product flipkart customer care accepted for replacement but i have requested to replacement the item with the current website offer which is not accepted by them. So i informed to pick up the item and issue the refund since they does not care about the customer who is a regular buyer from their website. Almost called 10+ times none of them ready to help me instead they can only one answer is i am sorry we do not have option. Worst experience ever. Amazon is far far better than flipkart.

I have purchased 1.5 ton window ac of lloyds and its installation was scheduled on 3.5.18 vide ticket number 8e3-27013. Flipkart reference number was flpkrt 5400259. But the ac has not been installed yet. Now i have received a call from bw jeeves. They have asked me to pay rs. 750 on account of installation whereas standard installation was free of cost as per detail available on flipkart. Please resolve this issue.

Dear sir/madam,
I placed an order for bracever flip cover for mi5 mobile but i hv received the cover for any other model. Its details are as:
Order id - od[protected]
Courier name - e-kart logistics
Courier awb no - fmpc[protected]
Cpd - 05-05
Gaston no. - 29aafcb8828hiza
Tracking id fmpc[protected]

Kindly replace it as early as possible.
Thanks.

I have ordered a Bagpack and Flipkart has promised to give the delivery by 3rd of May, 2018. But I didn't receive anything.However I made multiple calls to the team asking when it will get delivered ans they said to wait till 7:00pm and it will get delivered. JUST SETTING WRONG COMMITMENTS.
Also, They haven't mentioned the number of the Delivery boy by whom it will get delivered.

Now today, the app is showing that the delivery attempt was failed due to my mistake that is I haven't responded their phone numbers whereas I haven't received any calls regarding the same.BLAMING THE CUSTOMERS.
Whereas In email they mentioned the delivery is delayed.
This is not the first time this has happened previously and he scenario was same.

I purchased a air cooler from Flipkart on 22nd April for RS.3299.It was delivered on 23rd April and I found that it is very small in size so I applied for a return on 23rd itself.Then they scheduled a technician visit who came and told that he will update and Flipkart will pickup.But latter it was rejected.I keep on trying everyday for the refund and they keep sending technician to my house and wasting time.After 10 days they are telling that your time is over we cannot do anything.Kindly help me in getting the refund as I have not used the product at all

air cooler


Complaint is not resolved still they are telling it is resolved

Hello Flipkart Team,

I ordered an online LG TV on 25/04/2018 from flipkart (OD[protected] the product was delivered by the company on 27/04/2018. As, on 27/04/2018 installation engineer visited our home for Installation, he opened the box and saw that piece is defected and keep it back into the box. Immediately I placed a return request to flipkart for this. Flipkart told me that a technician will visit first and after checking the product then we will decide.

Technician visit date by flipkart:[protected] to[protected]. But no technician visited till date.

Again I called customer care and they told me that technician will visit between[protected] to[protected] for checking. On[protected] technician visited and told me there is screen defect in the product and should be replaced or repaired by cost (22000). So, he suggested me that you can replace this product under replacement policy of flipkart.

But it was shocking to see that my replacement has been cancelled by the flipkart and they are giving fake excuses that technician has reported the product is OK and customer is happy.

But I called LG technician department and talked to that technician, but he confirmed that he has not given any such report to flipkart and they are lying. Already I complained to Consumer Affairs. Below I am attaching all the important papers related to it. Please take necessary action to resolve the issue ASAP.

Bellow I given the Name of technicians with mobile no

Demo & Installation Engineer Mobile No: [protected]

On 3rd May Engineer mobile no: [protected] (Given by Lg department) alternate no: [protected]
Technician Name: Suraj

Consumer Affairs Complain Docket Number: 715912.

Please replace my tv otherwise I will go Consumer Affairs.

I believed flipkart as most trusted Ecommerce portal but according to me I was wrong compare other.

also I attached all proof and document with this mail.

Respected Sir

I am filing this complaint against you to bring into notice that my product BMS Lifestyle shoe rack which i ordered on 13th april 2018 and received the product on 17th April 2018 and on the same day i have requested for replacement since i didn't received exactly as the displayed image .

As per the order tracking they told me on 19th April 2018 they will uninstall my product and replacement will be done by 2nd May 2018 but am really sorry to say that till now no one has turned up to uninstall or replace by product . Every time i call customer care center they just postpone two days and fool me .

I really need a fair judgement for this because the shoe rack cost is "Rs.1299/-" which is not a small amount .I want an earliest response when my product will replaced .

Hi i am vinni uppal
Hmne 1 42'inch led order ki thi uski installement le lia company se 3 date di gyi due to some technical issue hmne unhe call krke 4 may ko ane ke lia kha. But ab hmne installment ke lia call kia too unhone call pick nhi kr rha on [protected] no.
Agar apki yhi services hai to ap customer ko order krne se pehle btaya kijia... Hum apke yha order na hi kre.
Please take action on [protected].

I have purchased a TV from Flipkart.com on 21st January 2018 with Order No OD[protected] It was purchased during Republic Day 2018 Sale period. There was a cashback offer on citibank card for the order amount more than 5000 INR. My order was eligible for cashback and now flipkart is refusing to provide the cashback amounting to 2000 INR.
Flipkart.com is refusing to provide the cashback with an excuse that it does not meet the terms and conditions of cashback. On such response I asked Flipkart.com to provide the terms and conditions that were put up on the website during the sale period. Flipkart.com again failed at providing such an evidence. On the other hand I have directed the customer care escalation team to the terms and conditions of the sale period put up live on citibank website at https://www.online.citibank.co.in/portal/Standalone/Jan18/flipkart.htm. As per which my order is clearly eligible for cashback. Flipkart.com is providing all the random reasons for not providing the cashback. This is very disappointing of Flipkart.com

We ordered lenova k8 note mobile phone in flipkart. After receiving the phone we know that mobile phone having flash light problem. Then we decided return or exchange the product, then we go through the flipkart site start the return process. After that we got call from flipkart they told that service man come & check ur product then we process the next step. Service engg come & check the product, he not resolve the product issue. Still we not getting any msg from flipkart. Please exchange the product as early as possible other wise we will go to the consumer court complaint on you.
Order id:od[protected]

Hi Gopal,

We're sorry to know that you could not buy the product ''Redmi Note 5 Pro'' you were looking for during the sale. Due to the overwhelming response for the item, the seller ran out of stock soon after the sale started.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.� �

Not to worry, the next sale starts on April 04, 2018 at 12 Noon.

Here are a few tips that can help you complete your purchase faster during a sale:

- Log in to your Flipkart account a few minutes before the scheduled sale time.
- Please have the delivery address and contact details added to your Flipkart account, select it as ?default? and tap ?Save changes?. This will ensure that your preferred address is the first one to be displayed for ease in selection.
- Click on ?Buy now? instead of ?Add to cart? and complete the payment using your preferred payment mode.
- In case you do not see the ?Buy now? button, keep refreshing the page.
- You can choose payment modes like cash on delivery or card on delivery based on availability at your pincode so your purchase is completed faster.

If you?d like any further assistance, please reply to this mail with your query in the next 24 hours and we?ll be happy to help.

We would like to thank you for your patience and hope to see you again soon.

Regards,
Adeebunnisa
Flipkart Customer Support
Your Query[protected]:46:57 )
Hope u got nothing...I will put consumer complaint that's all
Flipkart Customer Support[protected]:36:18 )
Hi Gopal,

Thanks for your valuable time over the call.

As per the telephonic conversion, we understand your concern about the sale for the product ''Redmi Note 5 Pro''.

Also, we see that you have already spoke with our executive regarding your concern.

We're sorry to know that you could not buy the product you were looking for during the sale. Due to the overwhelming response for the item, the seller ran out of stock soon after the sale started.

Not to worry, you can use the 'Notify Me' option on the product page to know once the item is back in stock so that you can plan your purchase accordingly.

Also, we'd like to let you know that the next sale will be on April 04, 2018 at 12 Noon.

Here are a few tips that can help you complete your purchase faster during a sale:

- Log in to your Flipkart account a few minutes before the scheduled sale time.
- Please have the delivery address and contact details added to your Flipkart account, select it as ?default? and tap ?Save changes?. This will ensure that your preferred address is the first one to be displayed for ease in selection.
- Click on ?Buy now? instead of ?Add to cart? and complete the payment using your preferred payment mode.
- In case you do not see the ?Buy now? button, keep refreshing the page.
- You can choose payment modes like cash on delivery or card on delivery based on availability at your pincode so your purchase is completed faster.

In case there?s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

We would like to thank you for your patience and hope to see you again soon.

Regards,
Priyanka L
Flipkart Customer Support
Your Query[protected]:29:47 )
Now u cal me
Flipkart Customer Support[protected]:44:14 )
Hi S Gopal,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '[protected]' and '[protected]' to talk to you about your concern but could not reach you.

Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email within 72 hours. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Regards,
Muhammed P
Flipkart Customer Support
Auto-Response[protected]:13:23 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:13:18 )
As per out telephonic discussion regards FLASH SALE timing of REDMI NOTE-5 PRO. i sent attachment with this mail. kindly verify the complete order timing is at 11;59AM...but which is suppose to be start sell exactly at 12:00...so with dis i contacted your customer executive on
twice on 30/03/2018 (12:03pm and 5:33pm)
twice on 31/03/2018(11:13am and 11:18am)

but der is no solution i found and out off four call i found 2 calls are ok i am forwarding this cal to senior executive then disconnect from your end and one call be in line den disconnect from your end and finally one who wants only explanation from my end but no solution...

now i decided to go for consumer forum regards flash sell with public harassment...else you give three note 5 pro into my address...i will pay you the exact amount...decide from your end...

call-[protected]
[protected]

Dear team,

As mentioned in the subject line, my redmi note 5 pro black (64gb), has a problem of battery draining, heating & hanging issues. I raise a request for refund & refund approved by seller within the 10 days replacement or refund policy then after 2 time technician visited on 1st visited he has not trace the issues and on 2nd visited he has face the issues in my phone and he is providing return remarks to flipkart, dt - may 02, 2018 after 9 pm.
I got the return & pick on my orders dictated may 04, 2018 so i ensure for the same date i. E. May 04, 2018 and also i call to customer care before pick please mentioned to call first me by pick up person on may 02, 2018 after 10 pm.
But on may 03, 2018 i suddenly got a massage (At 9 am) for pick at the time i am at my office so, pick is not done, on same day after 8.15 i got pop in my orders, your return & refund has been cancel.
I requesting team please re-schedule the pick & then provide me refund asap.

I ordered a gold iphone 7 128gb new phone. After unboxing the product, the product is rose gold, the warranty of the product was enabled 15 days prior to my purchase (Verified from apple vi imie number), phone is not starting with charging as well, sim tray not opening, charger dirty.
Flipkart is not ready to take complaint against the seller and not picking up the phone and doing refund of the faulty product. Raised multiple complaints,...

The neutrogena sunscreen product which i received yesterday is duplicate. I have compared the details and found.
1. No ingridients mentioned
2. The manufaturer's address is different
3. The quantity mentioned is 118 ml. It either comes in 30 ml or 88 ml
4. Fragrance is also different.

If this causes severe skin infection. Will flipkart take the responsibility.

I have lost the trust in flipkart now and would never order anything again. Please refund my money and take back your duplicate product

Dear Concern.
i have purchased Infinix zero 5 phone from flipkart for rs 17999/- and after receiving the product i found some problems regarding camera and hanging and i requested for return but i didnt see no return request and complaint about it and they gave irevellant answer regarding that and told me some fake answer to me please look after it