Flipkart Complaints & Reviews

Address: Bangalore, Karnataka, 560001

Website: Flipkart

I placed order no OD[protected] dated 2 February 18 for Bunk Bad with advance payment through my card. I spoken to custmer care regarding delivery which was 21 feb 18. He assured me that it will be delivered much earlier i.e by 16 February. On 12 February i received a call that your order will reach by 16 February. On my number of calls to customer service now i received the bunk bad which is still to be assembled. When i asked for...

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Address: Bangalore, Karnataka

Website: www.flipkart.com

Multiple transactions hit my father's savings account with Axis bank (He did not buy anything, or the debit is with him and even the card info is kept in private) unfortunately it happened when he was out of coverage. He received transnational sms next day. As far as I know OTP is required for every transaction, I dont understand how this many transactions happened without OTP?
This is a serious issue, when searched on internet, I can see many similar cases, what I have notices is, this transactions happens mostly with Flipkart and Axis bank!! This is really annoying.
even after taking so much precautions you loose 45k rupees from your hard-earned money, how can we trust these big names.

When I called Flipkart customer care, they say they cant take a complaint as their system is down and I have to call again after 4 hours.

Apr 4, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Axis Bank Customer Care

from Pune, Maharashtra

Feb 23, 2018

Hi Prashant,

We'd like to help. Please visit us at www.axisbank.com/support to share your concerns. Thanks for writing in.

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Address: Mysore, Karnataka, 570008

Website: www.flipkart.com/redmi-note-5-pro-gold-64-gb/p/itmf2fc3txmqwdkb?pid=MOBF28FTHZYYGXFY&srno=s_1_1&

Never expected this from flipkart. I was waiting to buy the REDMI NOTE 5 PRO bated breath. REDMI NOTE 5 PRO went for its first flash sale on[protected].I was in the flipkart app ever since 11:00 A.M to but a phone which was supposed to release at 12 PM. phone went to sale at around 11:59 A.M.I managed to get a phone into the cart.I was directed to CASH ON DELIVERY option as it require time to enter card details. Finally, I was asked to enter captcha to verify that I'm a human. I tapped on PLACE ORDER, Instead of placing an order, It showed the product became OUT OF STOCK.all these steps took less than 10 SECONDS. Very disappointed :( ...what does that supposed to mean.I actually placed an order even before it is released and went OUT OF STOCKS even before it come to sale. Very Very unhappy about flipkart!

P.s Time was acccurate, I clicked the BUY NOW option as soon as IT APPEAR!

Mar 27, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Address: Bangalore, Karnataka, 560085

Website: Flipkart.com

I ordered 1. A watch 2..5 watts led bulb and a flipflop totaling rs. 655.00. I paid through a gift voucher for rs. 500.00 and remaining through net banking. When final payment is completed, i just checked my order. There is none showing in the 'my order'.

Icici transaction id is [protected] for rs. 155 dated 22-feb-2018 at 18:18 hrs.
Not sure if i should type the rs. 500 voucher details here.

Mar 28, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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P

prakashselvi

from Chennai, Tamil Nadu

Feb 22, 2018

I am prakash i bought lenovo WB91422 handset from flipkart 26/10/2017.since yesterday morning my mobile don't get charge now switched off and while switch on internet connection mobile get hanging so please give me suggestions.

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Address: New Delhi, Delhi, 110049

Website: www.flipcart.com

I have rage a issue in flipcart regarding heating issue and display issue.
His technician visited and check, he rejected my request but i signed customer service copy for problem is same.

Customer support manage mr. Susheel told me that he will not give any retain and customer service signed copy on email.

It is very bad and

Regards
Sonu singh
[protected]

Apr 9, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Flipkart Customer Care's response We will revert on it.

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Address: Bangalore, Karnataka, +91

Website: flipkart.com

Name -Rahul kathar.
From.Aurangabad MH
ordered id-OD[protected]
I ordered kodak tv...but picture qality is not perfect as described on website. I want refund/replace...but my total procedure are failed ang waited about 25 days...such in this time odered tv in another shoping site...i dont have replace tv i have refundable amounts because i allready baught this poduct.in this durations i want call flipcart customer excutive but his not resolved my problems. Flipcart return delivery policy says 10day repacement...but i give so much time and flipcart waste of time. Flicart return policy says in last stage...such...as...The field executive may be refuse to accept the return if any of the conditions are not met. For any product for which a refund is to be given, the refund will procedsed once the return product has been received by the seller.
My flipcart Complaint raised id...
IN[protected]
I have attached screenshot in this complaints such detailed.

Apr 10, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 06, 2018

Flipkart Customer Care's response Customer raised a compliant stating that he received defective product and not the same as specified on the website, so customer wanted refund or replacement. So we interacted with the customer and apologized for the inconvenience and provided him the replacement of the product and confirmed that the replacement product is delivered and is good condition and no other issues. So closing the complaint from our end.

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Address: 411040

Hello Sir/Madam,

I have purchased Samsung galaxy on Nxt phone in the month of 23 Sep 2017.
while delivery courier person cancelled my order.
but till date i didn't receive my refund from Flipkart.
they have provided transaction Id same inquired in my SBI credit card customer care they mentioned no refund from Flipkart.
Flipkart cheating customers for giving fake dates and ids of transactions.

one more order on 13th Feb 2018 micro max phone by mistakenly ordered.
still no refund from Flipkart.

please take a issues on high priority.
please solve my issues and refund my balance amount.

any documents required for process please let me know.

I hope on you.

Thanking you.

yours Faithfully
Maruti Nayak

Apr 3, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 25, 2018

Flipkart Customer Care's response We had interacted with the customer informed that the seller has refunded the complete amount and informed the TAT. Customer may contact bank’s customer care using the number mentioned on the back of customer's card in case further assistance required. If they are unable to help, customer may raise a dispute with the bank's grievance department cell.

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Website: www.nidoo.in

I have purchased a wooden bed (Order ID: OD[protected], it got delivered on 23rd Jan'18.

Warrenty of the product is 1 year. (Covered in Warranty - On manufacturing defects, like polish and termite issue)

On 15th Feb'18 middle beam (in which plyboard get supported) of the bed broke, so I called customer care. Customer care told me to do followup myself with seller.

Within 20 days of purchase middle beam (in which ply-board get supported) of the bed broke, so I called customer care. Customer care told me to do followup myself with seller.

I contacted seller (Nidoo- Contact number -[protected]), Seller said product is with you, its your problem. I told him that it is under warranty, but he said the same statement, its your problem, I cannot help. There is no warranty of the product. You can contact local carpenter and do whatever I want.

I contacted local carpenter, they said it broked due to termite issue. Wood was infected with termite. It seems that seller did a superfical finishing & sold it. Normally wooden beam last for years'.

I again contacted Flipkart, they said we are not producing the product. I need to do whatever seller is saying. When I asked about the warranty, they said they cannot help as seller is denying to help. They said that I would have thought before purchasing the product.

When we buy product from Amazon & seller don't help even it is warranty, then Amazon replace it. I am forced to say that Amazon is better in every aspect.

Apr 4, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 26, 2018

Flipkart Customer Care's response We have interacted with the customer, as per customers issue we got in touch with the seller and seller agreed to provide service to the customer where customer also got satisfied hence closing case.

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I'm asking this because i bought a redmi 5a from flash sale of flipkart. After receiving the phone i found that its not properly working with any earphone. I have used lava, samsung, syska & mi's earphone as well but i faced same problem. One of shop keeper friend confirmed me that your phone is defective. Now i am asking asking flipkart to take it back as 10 days warranty is working. On official support they said we will send a technician. After that i got calls from unknown number said calling from being flipkart. And we will not take it back, just go to mi service center. Then i said what is 10 days replacement warranty. He said - no warranty. This is the phone number from which i got called - [protected]. Now i feel like cheated. They are selling defective phone and dont want to take it back.

Mar 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Feb 22, 2018

Updated by coolguruji I believe their technician will not visited as he said on that unknown phone number and will file a false report of visiting and this is how they will save them self.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

Feb 23, 2018

Updated by coolguruji Let me clear few things here step by step:
Flipkart, MI & Jeeves have some kind of mutual understand to pass on 10 days after that no replacement warranty will be applicable.
Today i visited to MI service center they confirmed me that motherboard of this phone is defective but denied to write any letter of acknowledgement, They said we can provide "DOC Certificate" only and after that your warranty will become void so before doing this ask to flipkart.
Flipkart representative said - no sir dont do this. Our tech person will visit for sure.

Now they are just opening new tickets every day of tech_visit and no one is coming and in the evening they closed the ticket by saying visiting have been done.
After that new ticket gets open.
The unknown number is belongs to sandeep name person he is at jeeves i got to know about it today. that i mentioned in my complain above who called me yesterday and said we will not give any warranty to you. Go and ask to MI, is now assigned today for visiting my house. He dont came to my house till yet. I called him and he said i will tell you when i will get time.
I can proof that he will not come here because i have cctv installed in the entrance of house.

Its clear that jeeves & flipkart are making fool of their customers. Its your bad luck if you got a defective product then dont expect any refund / replacement. Those days have been gone. They will make you fool by just making a on paper tech visit and no one will come to you in reality.
I am writing all of this just to share my experience with the web users to stay away from flipkart and buy anything from them at your own risk.
I have a lot of proofs, call recording & screenshots to show to the court that they are selling defective products and thinking to file a complain against them.
Thank you,

View replies

J

Jai Kumaar

from Chennai, Tamil Nadu

Feb 22, 2018

yes, you got them right

Reply

coolguruji's [Complaint's author] reply, Feb 23, 2018

Hmm, The best thing is they will always talk so sweet with you on chat. And will make you fool,
Scam company.

V

vijay765arya786

from Gurgaon, Haryana

Feb 22, 2018

Yes. You are right bro flipkart becoming a fraud company

Reply

coolguruji's [Complaint's author] reply, Feb 23, 2018

Hmm, They have Chinese investors and we all know what china always does with our country.
Stay away with them

A

ansariishaque8694

from Surat, Gujarat

Feb 22, 2018

I booked mi note 5 2pic for me and my brother, but its cancelled after booked, and i also get a message from flipkart that your order has been placed, and i saw on my order that this item has cancelled by seller, this is not good for flipkart and also for peoples . and plz stop this ridiculous flash sale...

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coolguruji's [Complaint's author] reply, Feb 23, 2018

Dont buy from them, I am warning you. If you got a damaged phone they will not take it back. They just somehow pass 10 days and after that its over. They did the same thing with me

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Website: Flipkart.com

Last time i order a boots bt courier company was not contact with me and my product was cancelled. I m unsatisfied to flipcart company.. Flipcart company have the power to change the courier company bt they don't.. I m unsatisfied when i ordered that product its price 1399 bt now its 1799 so i can't order that product because its range is increased. Please delever my product as same range.

Mar 28, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Website: www.flipkart.com

Order id od[protected]
Order date sun, feb 18th '18 11:26 am
Hi,
I ordered acer aspire 5 core i5 8th gen - (8 gb/1 tb hdd/linux/2 gb graphics) a515-51g laptop from flipkart, while placing the order the specifiction in product page clearly specified that the display resolution as 1920*1080 but i received a model with 1366*768 resolution. When i requested for return the flipkart customer care rejected my request saying the product matches with the specification in the product page. The specification now has been changed from 1920*1080 to 1366*768. So please accept the product return and refund me my money.

Mar 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Y

yogiteena

from Mundi, Madhya Pradesh

Feb 22, 2018

Sir my order id is OD[protected] product name is mi mix2 mobile.my product is not available on my parcel that is missing product and other product ditergen shoap is send. sir plz help me and plz refund my money back. Thank you.
NAME-YOGENDRA PARMAR
PRODUCT-MI MIX2
EMAIL- [protected]@gmail.com
Mob.-[protected]

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I have taken part in the flash sale of redmi note 5 pro black colour 4gb ram, 64 gb rom version. At 12 pm, while the flash sale started the phone was succesfully added to cart.
But while trying to pay for the phone which was already added to cart, within the next 5 minutes, it is shown as the item is out of stock.
How can it be out of stock if i have already added it to cart.

Please check the picture attached and take necessary action.

Mar 26, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

Feb 23, 2018

Updated by NanduP My mail id is [protected]@gmail.com

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P

prasanth2011

Feb 28, 2018

I have taken part in the flash sale of redmi note 5 pro white goldcolour 4gb ram, 64 gb rom version. At 22nd feb, 28th feb 12 pm, while the flash sale started the phone was succesfully added to cart.
But while trying to pay for the phone which was already added to cart, within the next 5seconds, it is shown as the item is out of stock.
How can it be out of stock if i have already added it to cart.
Same repeated for redmi 5a, honor9lite.

Reply

prasanth2011's reply, Feb 28, 2018

My contact details prasanth
[email protected]
8686668614

S

samsherp

from Hyderabad, Telangana

May 31, 2018

Hi All, I've also been trying to purchase the Redmi Note 5 PRO since its launch. The issue is that retailers are using Chrome extensions and BOTS to order through Flipkart and Mi Store hence we end users are unable to get hands on the product. Ever since the launch at 12 pm as soon as you click BUY within seconds it displays "OUT OF STOCK." This clearly shows Flipkart & MI are hoarding along with the retailers who are in turn selling the product at a premium of Rs.1500 or more. Biggest fail and a red flag to Flipkart and Mi.

My ID is [protected]@gmail.com
[protected]

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A

aleemn pathann

from Chennai, Tamil Nadu

Jun 6, 2018

I am planned to buy a redmi note 5 pro from last 3 weeks onwards but every week Wednesday 12 pm flash sale starts I am going click on buy now button. It showing this stick is unavailable then what is meant for flash sale every week. This is making fool of the customer. I thinking redmi already got enough customer they don't want anymore. that why they are doing like this.

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Address: Chittoor, Andhra Pradesh, 517502

Website: flipkart.com

I placed order for moto g5 plus (Order id: od[protected] on jan 22.
I purchased a jio sim and using with the phonee vodafon. Since in tirupati the vodafone 4g sims (Nano sim) are likeely to available in 15 days. I operated the phone with only one sim. Now when i try to insert the second sim in the slot, i came to know from motorola service center in tirupati that the sim tray is defective and is intended for only slot. Reasons could be
1) defective piece from manufacturer or 2) fraud from the retailer.
Imei no: [protected] &[protected]

I request you to replace with a new moto g5 plus handset.

Mar 27, 2018

Complaint marked as Resolved

It was a peculiar manufacturing defect...Motorola resolved it after taking time of mine for escalating the issue. One month of time taken for resolving the issue by Motorola. Flipkart may kindly increase the replacement policy from ten days to thirty days for convenience of customers .

Flipkart customer support has been notified about the posted complaint.

Feb 22, 2018

Updated by Mahesh1116 Seal of Quality "You Will get what you ordered" ... You did not kept your claim with my order... This is my first unpleasant experience with flipkart...

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

Mar 27, 2018

Updated by Mahesh1116 It was a peculiar manufacturing defect...Motorola resolved it after taking time of mine for escalating the issue. One month of time taken for resolving the issue by Motorola.

Flipkart may kindly increase the replacement policy from ten days to thirty days for convenience of customers .

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Address: 110075

Website: Flipcart

Dear flipcart,
I have not received my phone as i have mentioned wrong pin code as 110076 instead of 110075.
I have called in customer care to update pin code.
Then i called on [protected] (Bamnoli sort centre, flipcart hub), he told me submit my debit card details and said that it is for verification. Then i received a msg with otp for a transaction of 20000 /-.
Courier boy did not even called me once to confirm the address.
I mean how you can fool the customers. I am filing the police complaint.
I want my phone to be delivered by today on following address as i have already paid online :-
Rz -8, patel tower, 1st floor,
Palam vihar, sector -6, near
Mtnl exchange, dwarka,
New delhi – 110075

Regards,
Pooja dhiman
[protected]

Mar 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Address: Jamnagar, Gujarat, 361009

Website: Flipkart.com

Dear concern
I've book the cellphone redmi note 5 pro black and even i got an option buy now i did it and selected the payment mode also after i saw that product in my card and later got a message out of stock... What the heck is this. Is this how they fool people. How it is possible to get message out of stock after i got that product in my cart...

Apr 2, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

Feb 22, 2018

Updated by Aj Sheikh Here you go with my account called your customer care...they don't answer appropriate the way they talked to me like it's my fault...and they were forcing me to admit that it's my fault...

Name is Aziz Sheikh
Registered number - [protected]

Feb 22, 2018

Updated by Aj Sheikh Called customer care and they keep repeating same answer I am sorry we can't help ya out and all this crap...I don't think that Flipkart can do anything... Even they are admitting it that it was problem from their own side...still...never seen this kinda service from now onwards me and my friends or anyone whom I know will never ever try to buy things from Flipkart worst customer care and services...for sure I'll complain it to consumer court also have all the proof that how much they wasted my time and everything for a simple thing...

Feb 24, 2018

Updated by Aj Sheikh I think no one gives a damn bout my complain...or no one care bout it...

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Hello

I forgot my flipkart password. My mobile number is registered but the email id in their record is wrong. When i try to reset the password otp is sent to both mobile number and email id.in my case it goes to a wrong email address.

The customer service is pathetic. They refused to help me.

Flipkart representative does not get the technical detail and keep repeating the same resolution which does not work.

My numbers is [protected]

Mar 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Address: Patna, Bihar, 800006

Website: Flipkart.com

I have ordered mnorama year book 2017 and got delivered on 9 february. But after opening it, it was the 2018 edition of manorama year book. I instantly went to flipkart app for replacement and i have received email from flipkart regarding the replacement confirmation. But after 2 days i saw that flikart had cancelled the replacement. I tried one more time and this time i also got confirmation email of replacement but after 2 days my return has been cancelled by flipkart. And now delivery is more than 10 days so i am not getting any return option on your app. What do i do now? Resolve this problem asap unless i have to go consumer forum.

Mar 27, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Address: New Delhi, Delhi, 110025

Website: Flipcart

Hi customer care team,

Yesterday i bought one mobile using icici credit card on emi basis.
I opted 6 month emi option and there was no emi cost.

Now i have charged for interest.. Want to know why and why you cheat like false commitment.

You are advised to please look in the above mentioned concern and do the needful to address and resolve this issue.

I have already submitted this on twitter handle also.

Jai kumar
[protected]

Mar 25, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Feb 22, 2018

Updated by Jai Kumaar Need resolution ASAP

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

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Sir there is no item as mentioned in specification in advertisement. No fast recharging. So heat during use... Gorilla glass, ips screen is not good quality. This is cheating with customer.. Due to. This name of company as well as flipkart seller got damage in society. You have to sale proper products which are perfect match with specification given. Please return and refund request is submitting here with. Please credit amount into the bank.. And suggest to pickup man for pick up item..

Apr 19, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Mar 14, 2018

Flipkart Customer Care's response We would like to inform you that we tried reaching on [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@gmail.com, if you want us to reopen the case, kindly revert on the same mail.

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J

Jai Kumaar

from Chennai, Tamil Nadu

Feb 22, 2018

Hi

I would like to suggest you, before purchasing anything from Flip, must check review.

they are just creating bad image in buyers mind.

Thanks

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Address: Pune, Maharashtra, 413102

Website: Flipkart.com

Flipkart send mail me unusual more no. Return,
I m not unusual return any product if product is fail to reach there description or any product missing or get damaged product then i m return the product
I not doing any miss leading with order.. Etc
And they send same mail again and again for my qstn..

Id - aniket. [protected]@gmail.com

Apr 3, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 24, 2018

Flipkart Customer Care's response Account was on hold due to multiple linked accounts, after review account is un blocked and same informed to customer. Case closed from our end

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