Flipkart Complaints & Reviews

@flipkart
The worst online shopping experience that i have ever got from flipkart :
Its like a long story but its mandatory to write so that people will know how fraud can be happened in online shopping.
I have placed the order on 21st jan i. E. The dell vostro 3568 laptop and the expected delivery date was on 25 th jan 2018.
Even though the order was prepaid, i didn't get the product on time i. E. On / before 25th jan. On 26th jan onwards, i started tracking the reason behind this. Why it was delayed, whats the problem and blah blah...
Then i have got the response from the customer care that your address is out of delivery area. On which i have already received more than 10 orders on time in last 6 months.
So the customer care was like we are escalating this issue, since you have already got other product delivery successfully in this month, you should also get this product to be delivered with in 2 business days.
Then i waited for 2 days and again i have raised complain to customer support through mail, but their response was like the logistics department is not responding so we can not do anything until their response comes, just wait again for 2 3 days.
Again on 30th jan, i talked with customer support executive regarding this issue, but response was same as above (Logistic department is not responding). So lastly i have told to customer support that i will go and collect the product from logistic, just give me the logistic address which was more than 8 km far from me.
In the afternoon (30th jan), i reached there to collect my product, but the tragedy was already happened related to this product.
The security guard and 2 of them delivery guys were telling me the story happened in that morning,
One unknown person from pune (As per their aadhar address) has come to receive my order with the product orderid (Dell vostro 3568 laptop) and he was telling them that "bhai gharpe nahi hai iske liye mujhe bheja hai". He shared his aadhar proof with them.
Lots of questions arises :
1. How did this person get my product order id
2. How that person had got the details of the order, where it is located and so on...
But it was my luck on that day, my face was known to one of the delivery boy, who normally comes to deliver the flipkart delivery. Then they have confirmed that he is a fraud and they called police.
Coincidently, i had also gone there, on the same day. I got to hear this tragedy. And this is only because the careless of the flipkart.
@flipkart could you please give me the answer of the above two questions, the security guard was telling me that the unknown person is working in the customer care of the flipkart only.

I booked mi max 2 on 01/02/2018 on a offer from flipkart. But now flipkart is refusing their deals. Please help me to get my delivery and ask them for penalties.
The details of the deal is given below

Order placed: your order for mi max 2 (Black, 64 gb) with order id od[protected] amounting to rs.6599 has been received. You can expect delivery by saturday, feb 03, 2018. We will send you an update when your order is packed/shipped. Manage your order here http://fkrt.it/tvWqAKNNNN

Next massage :
Order cancelled: sorry, your order for mi max 2 (Black, 64 gb) has been cancelled by the seller as an incorrect discount value that was applied due to an unforeseen error. For your continued trust, rs.500 has been added to the gift card section of your flipkart account. You can check the balance and validity of your gift card here - http://fkrt.it/5ncWsnuuuN

We have received the product in broken condition. We have requested for replace ment but there is no result from your side. I several times but we got reply that technician will come for inspection. First, we got the date 1st feb, then the date became 5th and then became 7th feb.
In that case, please cancel my order and pick your product back & deposit the amount in my account immidiately.
From today, i'll never order anything from flipkart.

Hello team flipkart
I have order a ac 1.5ton whirlpool
But from seller side my order cancelled i am too much forested from flipkart and seller is not showing any reason to cancelled and hold my payment for 6 days is i am fool or your seller is over smart i need it on very urgently
I have to gift to my sister wedding but all planing worst from flipkart i will remove my account from flipkart or otherwise you have to confirm my order
—
Registred mobile num-[protected]
Email [protected]@gmail.com
—

I ordered a lenovo from flipkart on jan 28th bur found out that there were issues with touch. A technician was supposed to visit by feb3rd but no one came here. Now the team asks me to wait longer. Fraud and waste of money. They don't really care about customers. My 10 day replacement policy is also going to over. The seller was mydukaan
[protected]@gmail.com

# this flipkart and his sellers, making people fool, doing fraud nothing else, worst customer support i have ever seen in my life, uneducated people sitting in front of the systems talking abnormally the same thing from last 1 week. This is very annoying, this is the third time they have internally canclled my pickup request and again creating a new request asking me to wait wait till 7th. I have got the wrong product, local shoe which does not have any brand (300 rupees local shoe, cheap product). I have raised the escalation regarding refund then and there only, but flipkart customer does not know anything, just rasing complins again and again instead of providing resolution.

I have all the photos with me recording with me this time i will got to consumer court.
Every time delievey boy comes and tells me that we have not got any mail regarding pickup.
I mean this is # then why are you coming if you did not get any mail?
This is my 8th time i have talked to flipkart for the same but did not get any resolution.
I have been a regualar user of flipkart but this is my last time i am using this app.

Your doing good flipkart making people fool just like shopclues.
There is no difference between you and shopclues even they have better customer support the you.

Pathetic service by flipkart, ordered black colour weigh scale and they mis-shipped the product and yellow colour product was delivered. Unable to view measured weight with a very bright led light on yellow product, i requested to initiate a return on the product and the pick up guy did not take it saying the reason mentioned for return is not appropriate. Again 2nd time i initiated return and again this time the pick up guy did not accept the package saying the reason mentioned for return is not appropriate. He asked me to select mis-shipment reason which is nowhere available in the list.. Very clearly i mentioned all this in the comments section still the guy kept on saying that the reason selected in not appropriate and he again cancelled my return.. Its not a matter of rs.331 product but the service provided by flipkart is so pathetic that will never recommend anyone to buy anything on flipkart.. Till the time their so called protocol is not followed they will not take the product back..

The merchant on flipkart has cancelled the order by themselves. Flipkart said the money is refunded to the bank. But when checked with the bank, they said only a partial refund amount is received from flipkart.in addition, flipkart is not providing arn number for this transaction. There is no use in interacting with flipkart as i have already spent more 1.5 months on this issue with several emails and calls. This refund issue is with flipkart order id: od[protected]. All the other details / transaction reference numbers are available with queries raised with flipkart customer support against this order id.

Re: od[protected] [incident: in[protected]]
This is regarding a return of a product (Rayban wayfarers). I ordered rayban sunglasses from flipkart in december. But due to size issues i had to return the product. Since 11 th december i am trying to return the product but nothing could be done. They have some miscommunication with their pickup team which is leading to enhance my problem further. I am bearing a loss of 4.5k. This is the first team my trust on online shopping has dropped! Please help me to get my refund!!

Order id: od[protected]
Online store: flipkart
Seller: omnitechretail (4.1)

I bought an onida 109.22cm (43 inch) full hd led tv in flipkart and the product was delivered on 23rd jan 2018 at 2.00 pm to our neighbour. But i received via mail for 5 pm to 9 pm delivery slot and it was confirmed. When i came home at 7 pm i checked for the product and found the tv panel was broken, the carton box was unpinned and the wall mount stand was in front of the tv panel inside the box. Surely it was a returned product by another customer. Immediately i mailed to flipkart stating that i received a damaged product. Technician was scheduled twice but was cancelled for a silly reason stating that the phone call was not attended. Again after lodging a complaint, two days later on 27th jan 18 the technician came and confirmed the broken product.
But now the replacement for the above damaged product has been cancelled on 28th jan 18 at 7.54 pm. I don’t know the reason why it has been cancelled.
The product was actually delivered to my neighbour at 2 pm but it has been mentioned that the product was received by me at 7.30 pm in flipkart delivery status and we have cctv footage in our flat too for the proof. And i took a video of opening the carton box also.
Regarding this again i contacted the customer care but he was not able to answer the reason for product replacement cancellation and about the technician report but he assured for the product replacement and initiated the process from the first by placing new replacement order, technician scheduling etc and given a deadline as 6th feb 18.

And moreover i am an active customer of flipkart and have a clean purchase history. But the seller is not so, his review is out of 10 he has sold two damaged product and has cheated the flipkart customers. Inspite of this, i purchased the tv only because of flipkart has assured the product.
The flipkart has to take necessary action against the seller and deliver the replacement product as scheduled on feb 06 2018.

Based on the info in their app. I placed an order for a new grey mobile. I received the consignment on 5th january. On opening the cover (Not the box which is still to be opened) i found from the label on the box that the colour is golden. So i asked for a replacement which was accepted. However a couple of days before delivery the replacement was cancelled by flipkart; when i complained it was reinstated with a delivery promise within 10 days; however it was cancelled again and reinstated on my complaint. Today i again got a message from flipkart that the replacement is cancelled. Meanwhile i checked with lenovo about the serial no. Appearing on the box. According to them the mobile with that number is refurbished and is not new. So flipkart has delivered a second hand mobile instead of new one.
I need a new replacement or refund.

There was an offer 20 % plus 10% cash back so i have ordered it the next day i have received a message stating my order was cancelled without any reason. When i called the customer service the lady was so arrogant could please some one help me to teach a good lesson to them.

Could someone help me on this will this order be processed, it seems it is a breach of contract how to fight with this kind of of issues

Thanks
Loknath

Suddenly i got an error that login unsuccessfull.. Recently ordered many products and some products are mismatch to me. How i want to return them..
Now i want to login my account as usual everyday.
They suddenly stopped my account without any intimation.
Such a worst experience from flipkart.
They dont have an clear explanation why they are blocked my account.

Sir on date 02 feb 2018 i ordered some item on flipkart.com also seller was flipkart assured means flipkart is responsible for the seller. Now when i ordered 5 items from flipkart with their flikart assured seller they also shipped all the product but at evening they messege your order has been cancelled and wrote this price mismatch how its happens that so many product is wrong listed if listed then its their problem if i have ordered and paid its their responsibility to deliver it.
And also they have canceled the product and wrote their product is canceled by you (Customer) while i have not canceled, they are telling lie
Also whole day i waste my time in order and wait to ship also my amout is now stuck with them for 1 week, its not the first time they have done this they are doing so many time same thing.
So request to you please say them to deliver that product which i have ordered also only on that price at which i have ordered.
Same mail i also mailing to consumer affairs ministry thanks flipkart account prithaa.[protected]@gmail.com

This is regarding network issues I m facing after inserting VODAFONE SIM in this REDMI MI NOTE 4.This SIM is providing network in all phones n network issues are with this handset only.I genuinely request you to replace the handset or refund the amount.I m facing this problem since I had started using this phone.So we request you to take action n solve my problem.
INVOICE NO:FABA6P[protected]
DATE:[protected]

Sir i have request for return my mobile phone which was only 3 day's old... But now days no one come to receive my phone and no one contact me.. And my 10 days replacement warranty time is over and my phone performance is very bad... I buy phone from filipkart first time... But really your services is too bad... Your team loss my money
Please contact me..[protected]

Hi have purchased mia1 from flipkart due to certain issues in the handset i have applied for the replacement within 10 days as per policy, instead of replace or refund they have send a technician, at that visit issue resolved but again on next day other issue came..
We tried to contact customer executive but everytime recieves different responses from each of them..
I don't want to keep is item it should be replace or refunded as per the policy..

There was no postive response from flipkart and the customer executive are ver annoying...

Respected sir,

I am customer of your bank SBI 7434 . my ac no is [protected] and i am using internet banking on this account. i am sure that i am never disclosed my any personal details or OTP to anyone but today around 3; 47 PM i have received a massage by flipkart and Rs. 9308/- ind my account debited vide ref no PZT[protected]MVH1001IGACVKVIW9.
You are requested to please cancel this fraudulent transaction and this flip kart shiping also hence i could receive my money . please do this needful to me.

my ac deatails is given below:-

name - Kadir Beg
ac no- [protected]
branch - SBI 7434
user name of inb-
mobile no- [protected]
date of fraudulent transaction - 02/02/2018
amount - rs. 9308.00

My SBI Credit card is debited with 6749/- on 25/09/2017 against FLIPKART INTERNET PRIV BANGALORE IN.

There is no product I purchased on this date by flipkart. This is cheating and don't know how come my credit card got used for this item which I have not purchased or not did anything.

Please revert this transaction amount.
Credit Card # [protected]

25/09/2017 FLIPKART INTERNET PRIV BANGALORE IN Debit 6, 749

Thanks,
Ravi Likhar

I ordered a smartphone Redmi Note 4 (Dark Grey, 64 GB) (4 GB RAM) on 1-2-2018 with Order ID :OD[protected] . The price of the product on the time of ordering was Rs 5999. I have received a conformation email and a SMS that the product will be delivered on 5-2-2018.But on 2-2-2018 Flipkart had canceled the order without my permission saying "the price quoted on the site was wrong due to internal errors".This should be purely considered as Breach of Contract and an act of false promise.
So I kindly request Flipkart to resolve the issue by Delivering the product with the same price as promised.