Flipkart Complaints & Reviews

Dear sir/madam,
I am srikanth. I have order infinix note 4 (Ice blue) phone as on 29.01.2018 and my order id is od[protected]. Last time also i ordered the same mobile but its cancelled, becouse of wrong route. So i have mentioned my address clearly now so i kindly request to delver my order.

My address
Srikanth gaikwad
S q coachiing clasess humnabad - 585 330
Tq - humnabad, dist-bidar, state - karnataka

I had purchased lg 49 inch suhd tv (Model no. 49sj800t) on 24th january, 2018 from flipkart.com - order id: od[protected]

The problem is that the serial number on the invoice is different from the serial number mentioned on the back of the tv. This may lead to issues in case of any warranty claim with lg.

Even model number is not mentioned on the invoice, only the size of the tv (49 inch) and resolution (4k) is mentioned, which is very strange.

Moreover, the serial number mentioned on the invoice is so long that it cannot be of any lg television.

Now flipkart wants to replace the tv, but why should i go through the hassle of sending this back and receiving another piece just for a mistake on the invoice and that to by flipkart's own seller omnitech retail.

My tv is installed and has no problem. I have done all the calibration with its picture settings and connected all my devices. Now i'm enjoying this quality product and flipkart wants to hassle me with the long replacement process of a big appliance like 49 inch tv because of a small invoice mistake by their seller.

I would request them to share a revised invoice with the correct serial number. If they want their technician can visit and verify the serial number on the tv then provide me with a revised invoice.

I ordered lenovo ideapad 520 on jan, 18 for rs 80000. I received the laptop from flipkart on jan -5-18. I was in vacation for a week and started working on it. I noticed that it was a defective and used, there were few scratches. When i checked the warranty in lenovo site, it shows 8 month instead of one year. After a few days, laptop was not starting. Bluescreen only shown up with repair options. I called flipkart for replacement, they refused to do so. I called lenovo cust care, they suggested few repair options. I tried it, didn't work. I visited lenovo center, they said hard disk damaged and replaced. Still the same issue. Laptop is defective and not working at all. It's been only a frustration, waste of precious money and efforts because of flipkart.

Redmi note 4 (Gold, 64 gb) purchased from flipkart site on 15 oct 2017 is not working now. It does not start. We are not able to switch on.

The order number of the product purchased is od[protected].
You are requested to please look into it as early as possible and replace our mobile.
We could provide invoice copy to you whenever required.

I had ordered Asus Zenfone 2 ze550ml online which was delivered but on opening the packet I found it was an used product and defective as well .As it had 10 days replacement policy I registered a complaint immediately. Even after complaining continuously to the customer care we have not got it replaced and I had even tried to use it anyways but it is getting switched off automatically.I want an immediate response as I have already waited enough.It would be better if I get a refund for it.Reply as soon as possible else I would register a complaint in consumer Court which I think would be better.

Sir my self prashant kumar. I recieved an android mobile redmi note 4 black 32 gb on 12th october 2017 on saturday. Order id is od[protected]. I am face some problem in my android about 2-3 months. The problem is that (Mere phone ki screen light achanak se band ho jati hai but keypad lights on raheti hai, sound bhi atti hai, but display nahin hota hai kuch bhi) contact no. [protected] please take action about my complaint. My phone is under warranty please sir take action

I ordered oppo f3 plus on flipkart. But there is some issues on it. So they offer me refund. I paid 15160rs. By cash which they give me back in my bank account. But the payment of rs. 7930 which i paod as the exchange of my phone is not refunded to me. I complaint against it so they refund only 2930rs.in my flipkart wallet. My residue of 5000rs. Is not refunded in my flipkart wallet. I want my refund of 5000rs. Otherwise i complaint to consumer court.

I have received a faulty laptop on 08-Jan-2018 which is having the DVD Drive issue (ODD). I raised complaint on 15-Jan-2018 . they promised to replace the product by 23rd Jan 2018. after that because of technician delayed the visit. he visited on 24-Jan-2018. then again flipkart changed the replacement and delivery date to 29-Jan-2018. but now today(29-Jan-2018) all of sudden they are telling the replacement is cancelled by seller. and again they raised new request today and i need to wait till 06-Feb-2018. without giving any consent to me they changed my order details in my flipkart account, now i am unable to see the details of the return request i created in the flipkart account on 15-Jan-2018. when i try to call flipkart they keep me on hold for 25 minutes. today i am on call from afternoon 2:00 to still (currently) i am on line to speak to their senior customer support representative.

[protected] Forwarded message[protected]
From: Flipkart.com
Date: Sat, Jan 27, 2018 at 1:21 PM
Subject: Regarding your Flipkart order: OD[protected]
To: [protected]@gmail.com

Flipkart.com Download APP DOWNLOAD APP

TRACK
ORDER


CANCEL
ORDER


FREE & EASY
RETURNS


CUSTOMER
SUPPORT

Hi,

Order ID: OD[protected]

We are sorry to let you know that the delivery of your order has been delayed due to some unforeseen issues faced by seller.

We are working with the seller to fix the issue and be assured that the order will be delivered to you by[protected].

We would like to thank you for your patience and understanding.

Thanks,

Flipkart

Flipkart.com

24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection

Now all of sudden all status are cluttered like the below image added.

I order a company phone, and had put my home address as the shipping address. Flipkart does not allow one to change the billing address, when i requested them to change it, they said thats not our policy. They refuse to let me change the address.

Please can i get help with this.

My number is [protected]
Order number is od[protected]...

I have ordered a white t-shirt. After delivery of t-shirt it was cream colour so i had file a replacement. Then the courier boy came n took the product as my order was on cod so the money was paid earlier then after some dayz no response was frkm flipkart i called flipkart they told me they didnt received any order pickup by courier boy now i dont have my product nor my money.. They r saying that give them any receipt or talk to courier boy from where should i bring the detailz of courier sevicez courier service r appointed from flipkart...
Please sir do some thing either give my money back or my product...
Help me
Thank you

I had ordered a tynor make wrap around knee support as i am a senior citizen of 68 years age and suffering from osteoporosis. Order no. Is od[protected]. I hace ordered this product earlier and got the product ordered for. However, when the product against this order was delivered, i found it to be a sub-standard product not manufactured by tynor and not bearing the logo either. The delivery was made on 15.1.18 and my request for return was done on the same day, within one hour of receipt. F or some odd reason, my order details vanished from my order list... Never to be seen later. On enquiry i was told that my order was placed from another e-mail id... Somethinf i have never understood yet. No action has been taken on my request at all till date inspite of mails and telephone calls.

I had ordered a shivalik herbal indian ayurvedic goji cream vide order number od[protected]. As per the order 4x50 gms goji creams were to be delivered and i paid rs 4300/- for the same. On opening, it was found that only 1x50 gm goji cream was found. On verbal complaint a replacement was delivered. The packet was opened in front of your company delivery person. To my surprise it found that once again only 1x50 gm goji cream was found in the packet. A formal complaint was lodged vide complaint number in[protected]. Your company executive spoke to on telephone and confirmed that the packet would be collected and the money will be returned in my bank account. However the your person who came to collect the packet, refused to collect stating that he has instruction to collect 4x50 gms. Request your people be more professional and resolve the case.

Hi, i purchased 7 gift card for my clients, details mentioned below -

I immediately received the invoice for all the gift card but din receive the actual gift card

1] od[protected] rs 1000
2] od[protected] rs 500
3] od[protected] rs 500
4] od[protected] rs 500
5] od[protected] rs 500
6] od[protected] rs 500
7] od[protected] rs 500

When i am clicking on resend gift card, i receive the error (Error attached).

I am continuous following up with flipkart and they are just raising their complain but unable to resolve the issue.

Need vouchers on urgent basis as i have to forward it to my clients.

Hi there,

My name is tabrez nagaralli from lives in navi mumbai. My mobile number is [protected]. I had ordered iphone 8 64gb by paying rs.55069 on 21.01.2018 which has to be delivered to me by 22.01.2018, as promised i got the product on given date at my office address mazgaon, mumbai. Me and my friends opened the box after sometime then i noticed main box i. E apple iphone8 box doesn't have little sealed tapes at sides. When i opened the main box to my shock there was soap bars instead of mobile phone. It was very disheartening to see that.
Then i immediately contacted delivery guy then he told me to call customer care. The executive first told me to wait till my order's status become delivered. On same night it changed to delivered then my issue was escalated and promised date given was 25jan 4.30pm and incident no:[incident: in[protected]]. After this i contacted so many times, one of their social media executive called me on 23.01.2018 and said that issue will be resolved within 24hrs, but this didn't happened. On second day i. E 24.01.2018 i got call from social media team and they told me that it will take 12 days and disconnected my call. Now when once again called customer executive they are saying issue will be resolved by 25.01.2018. I am really worried about this because just now received email saying your issue is taking time to get resolved and now given date is 28.01.2018 and one more time they have given new date 29.01.2018. I am very disappointed right now.
I want my issue to be resolved on given date and time i. E 29.01.2017 3pm. I am very frequent buyer of products from flipkart website.

Important data:

Order number: od[protected]
Incident raised no.: in[protected]
Mob: [protected]
Courier partner: ekart logistics
Tracking id: fmpp[protected]

This is to inform you that i have ordered an phone (Smarton t) and i thought it would be a better phone. It's heating too much even without much use. This phone is over heating even on the first day o[censored]se and this is my second day and also battery is draining faster and thought to complaint about it. I need to resolve this issue as fast as possible otherwise i ll feel like i m being cheated n not worth of price.
Hoping for your cooperation.

Flipkart doing fradulent and unethical business.

I would like to share experience me and my friend have recently face with flipkart.

I placed an order od[protected] for honor 9 lite on 23rd jan'18 on flipkart and after 2 days i. E, 25th jan'18 my product got shipped. After 2 hours of shipping the product flipkart cancelled the order and updated a status "cancelled by you". When i called the executive and asked them for reason of cancellation then they said that the order was cancelled by seller. I argued for updating the wrong status of cancellation on website. As per flipkart executive it was cancelled by seller but when i checked on their website it was saying cancelled by you. (Screen shot shared)

On further discussion flipkart executive "nilesh vishwakarma" who is designated at senior executive level told me that due to bulk order the seller is not able to execute the order. I further opposed his reply and asked 2 questions
Q1: why the seller was not able to reconcile the order qty received and qty available with him on a same day?

Q2: i also asked flipkart executive howcome the seller realised shortage after shipping the order?

Nilesh was having no answer of that questions.

My friend was also having similar type of experience. He somehow able to book redmi 5a on flash sale dated 11th jan'18. After couple of days the product got shipped but flipkart cancelled the order when it was about to reach his address. Later on my friend asked them a reason of cancellation then they told seller cancelled the order in order to give equal opportunity to all buyers. When my friend contradicted their statement and asked them to check that it was his 1st order for redmi 5a then how come you are giving equal opportunity. Flipkart had no asnwer and refused to execute the order and asked for placing fresh order in next sale.

Again my friend made efforts and placed an order for redmi 5a dated 18th jan'18. Again same thing happened and order got cancelled after 3 days. When he again raised a question they again gave that pathetic excuse again and blocked his flipkart id.

Even in this case flipkart updated a wrong status that order cancelled by customer itself instead of seller cancellation.

Its a clear cut indication that flipkart is involved in unethical practices and selling the high demanded phone on premium prices.

Iam writing to do complain of poor service recieved from ur company. I placed my order 2 weeks back. Which is ma order nmbr (Od[protected] ur compny said that orderd item will be deliverd on 29th jan. Bt the item retrned on 28th jan. I didnt get ma order. Ur service agent call me nd said that ma order will be deliverd on mndy. Bt it retrned tody. I feel so bad for ur service.😥😥😥

Flipkart service assured me to deliver my headphones order to specific address before a deadline. They cancelled my order without my permission. Reason is delivery boy has lost the product. They did this third time and i have purchased in sale. I am unable to buy same headphones at same price..
Let me tell you from start i purchased an item (headphones from skullcandy) through flipkart on republic day sale dated 21 January 2018 for rs 599. the delivery date was 24 Jan and product did not appear, so i waited and waited. And on 26 i contacted them and they said we will delivery to you before 27 before 7pm. And again I waited till 29 and product did not showed up. Now the product is auto cancelled and the price have been risen up. This is the third time happening with me. All i want is that product at same price and a serious sorry note from flipkart.
-thank you.

Invoice of order - od[protected]

Update from flipkart customer service for [incident: in[protected]]

Sir,
I had ordered redmi mi 5a mobile phone from "flipkart sale" dated on 18jan 2018. But phone was delivered to another stranger person and i have received the message that phone is delivered to your friend to whom i do not know. But when i raised the complaint to flipkart they kept me on hold for approx. 10 days. Lastly they suggested me a solution to book another phone else we can not do anything. They just passed on my complaint to many representatives and each time i had to explain my complaint to each representative right from the beginning which was a headache for me a also a wastage of my precious time.
Why i am raising the complaint?
1) the courier is not mistakenly delivered to a wrong guy because of following information i got from their side.
- first of all on 20 jan, 2018[at 7:53 pm] i got the message that your phone is about to arrive today.
- as soon as i got the message i called an "ekart wishmaster" about my order status.
- but he told me that his duty time was already ended, will see your phone's delivery on monday i. E. On 22nd jan, 2018.
- but approximately after 1 hour i got another message from ekart that
"your phone is delivered to your friend : yogesh batra" whom i don't know at all.
- then i again called to same "ekart wishmaster", he did not respond me.
- and then i raised a complaint to flipkart around 10 pm on the same day.
- on monday, i got a call from ekart about the complaint which i raised on flipkart and i asked him that whom have you delivered my phone? And do you have any id proof of that person or his contact information as according to your policy? But they replied me that they don't have any such details of that guy. Then again i asked him that why did not you give me a confirmation call before delivering it to that guy named yogesh batra, acoording to them.? A delivery destination was ner-parsopant [pin code – 445102]. But, it was delivered in yavatmal, 30 km apart from delivery destination approximately. Hence i got a doubt over all these events happened in above mentioned order and finally raised a compalint.
Please do a strict action against all these events as this may have happened before with many consumers as well as may happen in near future if any proper action against it will not be done.
These are my order details and complaint number:
Name : ahmed imtiyaz lakadkutta
Order id : od[protected]
Flipkart incident : in[protected]
Emailid: ahmed. [protected]@gmail.com
Contact: [protected]
Consumer complaint number: 590042
Thank you!!!

I brought one mens shaper through app bt product size wrong communication. And i need replacement they delivered same size again. Then i call toll free help they hold my call more the 26 minutes finally i disconnect the call. I share the call detial and timing with 28 th jan.

Money not matter bt fake product catog and pover help dask.

Regards
Gajinder

[protected]