Flipkart Complaints & Reviews

Finally we request ;
About sunroad digital altimeter is damaged. We rejeted the product plese refund our money back. They were extending delay in days. One day there were plese give our bank account number they will send a message but they don't send message as after in 2days but dont call as
We dont any respond in your side we will take legal procedure
Wait till 6 january

Bought set wet deodrent 4 in 1 pack. 3 were all right, one was an expired product. Flipkart app isn't responding or showing return. Expiry date is covered with the help of nailpaint. Customer care isn't responding. Want an exchange or return. Order id od[protected]. When we buy a product online, there is no mention of its expiring date, it should be there. What is the point if i ordered a 150ml deodrent which was delivered on 1st...

I have ordered moto e4 plus mobile from flipkart (Order id od[protected] & invoice date[protected] on 21-sep 2017. One month is the warranty company assured, since i had a good trust i didn’t checked internal body of the product i received, it was working fine for first 20 days than started troubling me with the battery consumption, getting hang & some time gets switched off. I did speak to flip kart customer care executives about my concerns and it was asked to bring it to service center. I am surprised the way i cheated by flip kart as moto customer services team denied to repair/correct the product i have given for servicing. It was informed inside content disturbed (Reason could be refurbished product). I write email to grievance & escalation teams in flipkart and received replay as it has be complained within month after product ordered. I wasted time spending time to moto service centers & flip kart teams talking of my issues.
I am in extreme level dissatisfaction with flip kart & moto services, i am tired of running on this product to fix and decided to go to the level where i can aware public about the false statement and the customer responses you guyz are assuring.
10000 rupees product not bothering me but the way i have promised and the way my queries handled pained me and made me to take this decision to aware public on flip kart services and assurances.

Hello,

This is a complaint against 2 products -
1) redmi note 4 64 gb (Gold) and
2) dreamcreation back cover which i had ordered on prepayment on 22nd december, 2017 on flipkart.
Let me start with the first product: 1) redmi note 4 64 gb which was expected to be delivered on 30th, december to jagiroad, assam. My sister received a message from flipkart on 30th dec, saying - product out for delivery with the phone number of the agent (Ph. [protected]). She waited the whole day but the item was not delivered. On 31st, december when she called the agent, he told her that he was unwell so will deliver it the next day. Again on 1st jan when she called him he postponed it yet once again to next day, i. E to 2nd of jan as 1st jan was a holiday according to him. On 2nd jan when she called him he told he could not deliver it because he is still unwell and not sure about the whereabout of the item due to change in office location. As it was supposed to be a gift for new year to my sister, i was expecting it too. So, i called the agent and he gave me lame excuse saying that as the product was purchased on cod and as no person was available at the address on 30th december, the delivery attempt failed whereas, she was available and they did not contact her a single time and my sister was the one who was following up for the status everyday. It was a prepaid purchase on emi. The online status said “delivery attempt failed - no respone from customer” (30 dec). So i escalated the matter to flipkart on 2nd, jan. And asked them to follow this up [incident: in[protected]]. They asked me to wait till 6th january. But, today we receive a message saying product returned and when i called flipkart again they give me a reason that as the product was undelivered for more than 3 days, it got returned. I also received a mail which says – “we and our courier partner have made multiple attempts to contact you. We request you to place a new order on our website and request you to check the address and/or phone number to ensure that it is accurate.”
Now, first, we did not receive a single call from flipkart or the logistics - duliajanhub_dln_myzipkart on 30th dec. No calls came to me too saying that the customer is unavailable at the address. No attempt was done via mail or anything. It is us who made multiple calls to follow up. And secondly, when they assured me to solve the issue by 6th jan, how come they cancel the delivery saying as it was lying there for more than 3 days undelivered it got cancelled. Before ordering we have an option to check the address to see if the item could be shipped to that address or not. When it showed it could and when the delivery agent knows the address very well, this issue happened.

Now, about the second product - the back cover was supposed to be delivered to the same address on 2nd, january. The status that showed was out for delivery at 3.04 pm (2nd, jan). But as it got delayed and i escalated it to flipkart [incident: in[protected]], i was asked to wait till 7pm or else it would get delivered by 6th january. Now, when i check the status online, it shows “delivery attempt failed - no respone from customer” (2nd, jan). And again the item is delivered on 3rd, jan.

It is a shame that a brand like flipkart has been incapable of giving the service properly to small towns and the customers had to suffer for the inconvenience. I have never seen a delivery agent’s unprofessionalism. They put all the blame on the customer for their unprofessionalism. How can they simply say that the customer did not respond? How can they say that they made multiple attempts to contact? The wait, the sentiments are attached to the products which i think it doesnot bother. The refund for the phone has been initiated but it is about the sentiments. Flipkart’s statements are itself contradictory. They are simply losing out of customers with this attitude.

Thanks,
Anamika sinha,
Bengaluru.

I have ordered a sunvi bell ganesha hanging show piece in your flipkart app. I was not satisfied with your product. So i have gone for replacement. Your concern authority came and took that product for replacement after 3 days. I didn't get any replacement till now. I am totally disappointed after seeing this kind of behaviour to customer.
My order number is od[protected]

I had purchased smart led 4"tv from flipkart on 27 oct 2017.
Picture quality wasn't good so i had submitted replacement request on 07th nov, within the 10 days replacement time frame.
It took 02 months time to replace my tv that too after so many followups on calls and mails. Finally new tv delivered on 27th dec and that was..."broken screen totally damaged".
No as per them tv not available with the seller in this area and again i have to be after them to get my tv. Last 08 days we have nothing to watch and that too when you have winters and schools are closed, children love to watch their favorite programs.

Seeking your intervention to get me the solution.

Regards,
Tabish nisar.
[protected]

Dear sir,

I have purchased a mobile (Infinix hot 4 pro) fromm your site, invoice date is 23.08.2017. The performance of mobile is now not good, there is no charging when the phone is "on" and also the problem in speaker, no clear voice is coming out.
This is for your information and necessary action for better communication in future. The invoice is attached for your reference.

I have bye the mosquito net through flipkart. the delivery commitment is 2nd January, but the delivered on 3rd january. i am awaiting for the courier for receiving the courier, i have taken leave on 2nd january for to collect the courier. i have loss the one day leave. Why can i loss the one day pay.

The company promised me on the time 2nd Jan 2018. On the day I have taken a leave and waiting for the mosquito net. Next day morning I have called the customer care, the executive told me, it's mis routed, due to when the dispatch time pin given wrong, due to your mistake I have taken leave 3rd Jan 2018. Finally I have loss 2 days pay.

How you can satisfied the customer?

Sir. I received above mentioned item. This item is not good.. Not like.. No battery back up.. No cameras quality.. It is old version of 2016.. No double tap for unlock.. Not like.. Hereby requesting for return.. Plese refund my 7249.. And take your device back. It is suggestion that it is better for flipkart as well as sellers don't sell this type old version items.. Image fail down of flipkart in the eye of customer.. Please refund money.. Thank you..

The subject matter under the product id od[protected]Kent grand purifier,)
Has not at all been " installed / commissioned so far.

None of the persons, as stated by m/s. Flipkart, has been turned up till now (17:54 hours of[protected]

False information might has been given by the competent authority, for which it is highly regretted.
For information.

George y
[ dy. Chief electrical engineer/ s. Railway, rtd.
Ct.[protected]]
(The said water purifier is still idle from date of receipt.)

My name ketan saini, i have bought moto e4plus from flipkart, when its deleverd phone was pressed and damage. My replacement discrimination changed by flipkart and due to this my pickup was cancelled or 10 days replacement was over now, no they flipkart custmer service only give me waiting time 24hours to now 72 hours. Plz my replacement proceed soon

I have ordered wella professional enruch moisturizing treatment mask for hair but i received treatment for colored hair with the short term expiry date... the product manufactured in 2016 3rd months with the 36 months validation... it gonna expiry in next 2 months... the product is worth o[censored]sing for about 6 to 7 months... why flip kart cheating the customers like this... pls replace the product or refund the money

Id: od[protected]

I purchased 5 grm gold coin from flipkart.com, i received empty box with out gold coin in it. When i called customer care they are asking me to wait for few days will resolve issue provided 1 date later changed to some other date like wise they are postponing date from past 15 days. There is no resolution provided yet, later i got mail from flipkart saying courier partner sent it properly. When the seller did not keep the product in it and sent it to me how can i get product flipkart has no verification system of getting product. Refund my amount.
My user id: [protected]@gmail.com
Order i'd: id: od[protected]

Ekart executive not delivering the product to the mentioned delivering address. Not only once, but each time they ask to collect or drop the products from the entrance of sipcot it park chennai.
They also mentioned that they were not able to contact me but they called me three times and asked me to collect it where they made a delivery store. When i asked them to deliver in the address, they threatened to cancel the order.

My order id is: od[protected]
Tracking id: fmpc[protected]

Also many times i have mentioned this problem in the feedback form after delivery, it was never taken into account

I ordered a product on 1st december 2017on flipkart site,
While purchasing i informed that i would receive on 18 th dec 2017.
On 18th dec 2017, got an email saying that it is delayed and will be delivered by 25th dec 2017.

On 25th dec 2017 evening, got another email that order is delayed due to courier issue and it will be delivered by dec 30th 2017.

Upon escalating the issue to flipkart customer service and raising multiple incident, flipkart executive assured that it will be delivered by dec 30th 2017
Unfortunately, the story repeated again on 30th dec, saying order is delayed and will be delivered by jan 9th 2018.
I am unable to cancel the order as well.

I think flipkart is doing fraud with customer they are using our money for their business.

Flipkart delivery team keep calling me every now and then saying the order will be delivered very soon.

I had placed the order of flipkart order - od[protected] mi a1 phone on 7th december 2017 from flipkart and i had received the phone on 15th december 2017 after i received the phone from 1st day onwards my phone was not working properly there is defect in the phone. Then i had inform to the flipkart regarding the issue in my phone they gave me the solution to reset the phone and i have done the same.
Even after reseting my phone i am facing same problem in my phone that my phone is not working properly.
Then i again inform regarding the issue of my phone they told that our technician will visit your home in 2-3 days to solve the problem of your phone. On 25th december 2017 technician hasan shah visited my home he saw my phone and told that i will approve your replacement issue. Then on 25th december 2017 at evening i checked my order status and the status was that replacement is rejected, then i call your customer care they told me our concerned team will call you on 28 december 2017 and they also told me that we can't approve your replacement of phone because the technician has report to our team that he don't see any problem in the phone and i am still facing the problem in my phone and your concerned team also told that we can't able to approve your replacement of phone because the technician told that there not issue in phone.
According to your policy if the phone is not working properly and there is defect in the phone then you will give the replacement of the phone in 10 days and i still facing the same problem in my phone it is defective piece.

I have purchased 02 whirlpool 245 l fridge on dt 15/12/17 and as per flipkart kart app need to pay "0" but after place the order amt deducted from credit card and i have complained last 15 days to refund the money but flipkart not able to refund they only excuse we are working and issue resolve as soon as possible my credit card bill due date on 04/01/18 if i will not pay the bill bank charged penalty with intereste

Your query with flipkart [incident: in[protected]]
Order no: od[protected]

I placed an order (Philips trimmer) on 13tg dec. Flipkart cancelled my order but failed to provide refund to date.

I made 25 calls and 10 emails to flipkart so far.

Flipkart least bother to refund my money
Your query with flipkart [incident: in[protected]]
When i made call to customer care, they keep disconnected my call including a supervisor whom i spoke with in mumbai

I ordered a laptop named acer predator helios 300 from flipkart thrice and 3 times the order was cancelled without my knowledge and i was given no proper explanation as to why this was done by the seller (Retail net).

Still i placed the order 4th time and it is not yet confirmed.
I spend 1lakh rupees then i should get some probable solution as well

Seeing other complaints regarding same laptop from same seller (Retail net), i feel he is really scamming people and some strong action should be taken regarding this.

What flipkart cares for is earning money and nothing else, so i request all of you out there to together raise voice against sum scammers!

Flipkart said that I have returned so many items there for my account has been blocked. I have a very good track record and I am sure I have not done anything they claim for. if the product is returned, there must be a good and valid reason. as i cannot access my account. My accounts have redeemed coupen rs 500
Early days they cancelled my orders without any reason.Flipkart have high ego while their business is...
My id: [protected]@gmail.com