Flipkart Complaints & Reviews

Invoice of order - od[protected]

Update from flipkart customer service for [incident: in[protected]]

Sir,
I had ordered redmi mi 5a mobile phone from "flipkart sale" dated on 18jan 2018. But phone was delivered to another stranger person and i have received the message that phone is delivered to your friend to whom i do not know. But when i raised the complaint to flipkart they kept me on hold for approx. 10 days. Lastly they suggested me a solution to book another phone else we can not do anything. They just passed on my complaint to many representatives and each time i had to explain my complaint to each representative right from the beginning which was a headache for me a also a wastage of my precious time.
Why i am raising the complaint?
1) the courier is not mistakenly delivered to a wrong guy because of following information i got from their side.
- first of all on 20 jan, 2018[at 7:53 pm] i got the message that your phone is about to arrive today.
- as soon as i got the message i called an "ekart wishmaster" about my order status.
- but he told me that his duty time was already ended, will see your phone's delivery on monday i. E. On 22nd jan, 2018.
- but approximately after 1 hour i got another message from ekart that
"your phone is delivered to your friend : yogesh batra" whom i don't know at all.
- then i again called to same "ekart wishmaster", he did not respond me.
- and then i raised a complaint to flipkart around 10 pm on the same day.
- on monday, i got a call from ekart about the complaint which i raised on flipkart and i asked him that whom have you delivered my phone? And do you have any id proof of that person or his contact information as according to your policy? But they replied me that they don't have any such details of that guy. Then again i asked him that why did not you give me a confirmation call before delivering it to that guy named yogesh batra, acoording to them.? A delivery destination was ner-parsopant [pin code – 445102]. But, it was delivered in yavatmal, 30 km apart from delivery destination approximately. Hence i got a doubt over all these events happened in above mentioned order and finally raised a compalint.
Please do a strict action against all these events as this may have happened before with many consumers as well as may happen in near future if any proper action against it will not be done.
These are my order details and complaint number:
Name : ahmed imtiyaz lakadkutta
Order id : od[protected]
Flipkart incident : in[protected]
Emailid: ahmed. [protected]@gmail.com
Contact: [protected]
Consumer complaint number: 590042
Thank you!!!

I brought one mens shaper through app bt product size wrong communication. And i need replacement they delivered same size again. Then i call toll free help they hold my call more the 26 minutes finally i disconnect the call. I share the call detial and timing with 28 th jan.

Money not matter bt fake product catog and pover help dask.

Regards
Gajinder

[protected]

I have placed an order for mobile phone of rs, 20000/ value by order id od[protected], it was delivered on 22 of january, on opening the box i found that headset was missing and most likely it was a already a returned product of some other customer, i called them immediately and informed them about this, flipkart executive immediatly credited 500 rs to my account and told me that he has transfered rs. 500 to my account and you can buy the headset from the market (Please note that rs 500 was transfered to my account without my consent), on my calling to phones brand customer care i found out that headset was more than of 500 rs and that too was not available at present, then i decided to exercise my right of replacement and i called flipkart customer care but they refused to replace and told me that as you have decided to take 500 rs. Gift card so now you lost your right to replace the product, i told them that i have not asked for rs 500 and you people have recorded conversation of me but of no avail.
Actually it was a trick by them to befool, me to take my right of replacement of the product.

[protected] is number main flipkart main ek account hai mujhe...
Main republic day sale main 23.01.2018 main ek american tourister backpack order kiya hai maine, jiska price hai 3372 rupees...
Uska payment main phonepe main kar diya...
But kuch samay bad main ush product ko main cancel kar diya but 28.01.2018 main refund nahi mil raha hai...

Please help me flipkart...

Please help me...

Brought levi's shoe from flipkart don't know whether they are genuine or not. I brought it for 2800bucks and within 3 months o[censored]se it got torn out, grip of shoe is getting apart in short span. I don't know whether you guys are selling genuine products or not, why don't you name it as copy in your website instead of selling them as genuine product, did a biggg mistake by believing you and your sellers. Its better to buy offline[you will lose your market definitely if you play such cheap tricks] and fooling the customers

My order, honor 9 lite with order id od[protected] is got cancelled after it's dispatched. I enquired with customer care they said that seller has cancelled my order. But the message flipkart send says that i have cancelled my order. It's a lie that flipkart said as there customer care spoke person tell that seller has cancelled the product. They also suggest that i have to reorder the product. The product is cancelled without my permission. It's my worst experience with flipkart. This product is only available through flash sale. So i have to wait for another sale. It

This is regarding the purchase of refrigerator from the flipkart. We bought this refrigerator on 1st jan 2018, and it was delivered on 7th jan 2018. This new refrigerator was in exchange of the older refrigerator. Courier person has delivered the new refrigerator and taken away the old refrigerator. Once we opened the refrigerator, it was damaged badly from the back side corner. It was so badly damaged, we immediately posted for replacement at the flipkart website. We got the assurance multiple time from customer services that their technician will visit the house and after that refrigerator will be replaced. They booked the slot for technician on 15th, 17th and 27th, but technician never visited the place.
Its been more that 20 days after the purchase of the refrigerator and flipkart people could not able to manage a single technician visit to review the damaged. I have called several time to customer service at flipkart, nobody is telling me, since technician visit is not happening, then what will happen in this case. Nobody is listening at flipkart and try to resolve the issue. Try time we can be given assurance and no action is happening for that. After 20 days, there is no replacement happened, i want to file for grievance for refund of our money from the flipkart, we donot want to keep broken refrigerator.

Following are the detail of product
Order id od[protected]
Product : whirlpool 340 l frost free double door refrigerator
Serial id : imei/serial no: [protected]
Prakash narain house no 1606 b hanspuram awas vikas, naubasta, on gayatri hospital road kanpur - 208021, uttar pradesh
Phone [protected] / [protected]
Emaild id: [protected]@gmail.com

Complaint number: in[protected], in[protected], in[protected], in[protected], in[protected]

I ordered lenovo tab 4 10 plus 64 gb and 4 gb ram but delivery of lower version viz.16gb, 3 gb ram was made. I immediately called them up and upon their instruction only opened the box and confirmed that imei number differed on the product from the invoice. Since then it has been silent as i have repeatedly called/ mailed them and asked for update but no luck. The customer feedback for the seller (India sales mart) mentions several similar instances of wrong product sent by the seller. Flipkart has done investigation of all such cases and yet allows the seller to continue to defraud the customers. This means that flipkart is actively cooperating and gaining from this collusion. I have suffered tremendous mental and monetary loss due to this. I want exemplary punishment be meted to them.

Hi... I ordered a product and received a different product so have requested for a replacement what if i don't receive the same product which i have ordered initially. I called up customer service and they are just talking about replacement policy. No one has a clue what needs to be done... Now l have to wait and see if i am getting the correct product or not...😡😡😡

I ordered fitcharge gofit band but received znerz gofit band... Picture attached

My order was on the way but suddenly in the middle of the night it got cancelled itself. When i contacted flipkart they said that it got misrouted and the seller cancelled it and now i have to reorder. But i had ordered it during a sale and now it is twice the price. What should i do? Now i am forced to question the service quality of flipkart.

Item has been charged more than its regular value.
Lavanya perfume : ₹25 for 1 piece
Flipkart : ₹202 including delivery
So flipkart this is how you make business cheating customers..
It appears that other day my friend bought this product for just ₹25. I loved it, i like the smell so i ordered it in flipkart.
Product had offer 499 discounted for 175 for 15 item.. But i got cheated, i received 1 iteam in box for 202.

I ordered cotton bed sheets but i received polyester blankets. Order no.[protected] & invoice no. Faaabw[protected] date 23/01/2018. Please take the blankets back & send me the bed sheets i ordered. Please tell me what should i do now. I didn't like the blankets sent by you. I want you to send me the bed sheets i ordered. Please do the needful at your earliest.

I have ordered a 25 geyser from flipkart on 25th of dec 2017
Order id - od[protected] and delivery date was of 1 jan but they deylayed this order continusly and forced me to cancel my order after escalating and posting on twitter they delivered me defective product on 17 jan 2018 then i ordered replacement for the same replacement date given by them was 23 jan its 27 jan still i did not received my order only thing i received is calls from customer care all winters are gone and i did not received geyser, kindly help for the same

I have returned my product to flipkart before months ago, I filled my bank details for refund, I called for more than 20times and updated my details of bank, they promise to solve the problem in 2days and after that I get no For refund, it is happening from 2 months please help

I purchased on line lenovo vibe k5 note gray vide order no od[protected] dtd 12.5.2017. Mike of this phone got defective. Out going voice not hearing by other people. Request, this mobile may be changed or refund rs 12999/- to my account.

Contact us:[protected] | www.flipkart.com/helpcentre tax invoice # f0yqk[protected]
Product title qty price tax total
Handsets
Fsn:
Mobepcfqrj6kfyzs
Wid: we58077
Lenovo vibe k5 note (Grey, 64 gb)
Price is inclusive of promotional discount of rs -500.00,
Warranty: 1 year manufacturer warranty
5.00% cst
1. [imei/serial no: [protected],
[protected] ]
1 12380.00 619.00 12999.00
Total 1 12380.00 619.00 12999.00
Grand total 12999.00
This is a computer generated invoice. No signature required.
Returns policy: at flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original brand
Box/price tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply.

The order id 0d[protected] was about to deliver it on 22 jan 2018. As said by flipkart "due to logistical issue they are not able to deliver the product". Now flipkart is asking from my end to cancel the order and replace it. Now the same offer is not available in flipkart. I am asking flipkart to provide the same offer or return the offer amount as a compensation towards the delivery issue. Flipkart is not ready for giving the compensation or deliver the product. Please help me in resolving the issue.

Thank you
Chandramohan

To the ceo of flipkart,

I have placed an order, order id od[protected] on 16th jan 2018 was communicated will be delivered by 24th jan. I have made same product order 3 times earlier and every time it was delivered at my doorsteps. We have made same order this time from previous order history. This time flipkart decides not to order at my house and asks me to pick up the order why??? I called your contact centre and spoke to anita who was trying to blame this on me that i had selected option of pick up whic i clearly denied that i did not as she could not solve i spoke to esacalation officer kratika who also was blaming this on me and she said her manager also cannot solve this also he cannot speak to me. She then tells to wait till 31jan why are you blaming me for your system issues which is causing delays why hire managers who cannot speak to customers

I have order 2 apple watch bands from. The month of november when i revived the products it's was a tempered glass of apple watch i register a complain aft 1 month i got 1 of the band and the other 1 i have not got till yest it has been 3 month i have been calling for my refund if rs1198 but till yet no refund have came they are only increasing the date on and on when ever i'm calling nd no call is coming they r giving me the date if call buy none of call is cming it has been 3 months for just a refund of 1198 i would have called more than 30 times

Order id[protected]:
On tuesday, 23 jan 18, (6.24pm) i placed online order for john players regular fit men's grey trouser (Size 36) at the price of rs.665/- and order id was[protected] and made advance payment. As per update available on flipkart website, the order was approved on 23 jan 18, packed on 24 jan 2018 and shipped by india post on 25 jan 18 through speed post tracking number ad[protected]in. Order was returned to seller on the same day.
On my query from flipkart support, i have been told that their courier partner has cancelled the order and advise me to place fresh order for the product at the prevailing price of rs.1599/-.in this way flipkart has befooled me. Order was placed, approved, packed and shipped. Does india post got the authority to cancel the order and if so what were the circumstances? I do not believe that india post has the authority to cancel the order. Flipkart has tried to mislead and befooled the customer and none of their reply is reliable &transparent. Flipkart is legally bound to deliver the order at the same price which they have approved and accepted the payment. Such type of practices are not tolerable. It seems that no rules, regulations & guidelines are applicable on such marketplace. Would the flipkart and concerned department in the government of india take action in the matter to address the issue. Strict action is needed to be taken to stop such practices.

Rajendra singh
[protected]

Hello flipcart my problem never solved by your executive. Within the replacement periods i show and say my complaint. About my moto g5s. It's display of dnd or do not disturb button automatically on always. Complaint is repeatedly it's very sad to me when the executive come it's not showing that complaint, what can i do. After they goes complaint repeating. So you can return from me and use 3days then understand my complaints.. When i buy. On next day it's start showing complaint.. If i put alarm it's automatically silent and someone call riging cause dnd silent. Pls tell me what can i do. Pls replace soon as possible dear flipcart