Flipkart Complaints & Reviews

Dear sir,

Good morning

This is to inform you that i have ordered 1no of hp inprint laptop on 13/06/2017 at 1.05 pm through flipkart online portal & also made the online payment via debit card of mine.

Amount is rs 25990/- is debited from my account & credited to flipkat account i. E [protected] (Name : payzippy-m/s flipkart pooling a/c) but till i didn't received the goods i have also spoken to the flipkart regarding the non delivery of the products and finally i have spoken to the customer care and they told that they will be refunding it to my a/c and given the confirmation as per the communication and they have done the refund also flipkart has given the transaction id idin[protected] of refund from flipkart, this transaction id given by flipkart and told its done on 10/10/2017 but we have checked with our sbi bank with this transaction no i. E id idin[protected] and also bank peoples are confirmed there is no such a transaction done in their account and not showing it. So, again i went to recheck to my bank and checked but there no transaction is showing related to this id idin[protected] and finally they are asking the full details of flipkart payment transaction to my sbi bank.

We request you to kindly give me the full payment transaction of id idin[protected] is given by flipkart on 10/10/2017.

We are struggling to take refund from flipkart from past 10/10/2017 but flipkart account refund is not yet happend to my bank account account.

Kindly look into very seriously and i request you to solve the problem immediately.

Finally once again kindly i request you to provide the full details of the transaction made from flipkart regarding to the id idin[protected] & kindly look into very seriously and settle immediately without any fuhrer delay.

—
Thanking you,
Regards
Dhananjaya kn
Handheld : [protected]
Email id :[protected]@gmail.com

I have purchased a nike suketo 2 sneakers size 8 black colour shoes placed on 22nd dec with order no-od[protected]. 24th dec, i received the product but this was wrong product from which i ordered.

I received fila black colour shoes size 8 instead of getting nike shoes that i was ordered. So, i contacted flipkart customer care and raised a return request for refund.

Since 10 days my pick up was not done by flipkart, no one came to pick up the product and even no single call called to me by their wish master (Pick up boy) regarding reverse pick up.

I contacted several times at flipkart's customer care but every time they said we are resolving my issue and they reschedule the pick up date.

6 times their wish master cancelled my pick up and did not come to pick the product.

My return request has been approved by the seller but they did not pick the product.

Waiting for a immediate and positive response.

I ordered a water heater of hindered 2l @2000. Which had customer. Installation. I called upon a plumber who installed it. And took rs 500 from me. Afterwards when the water heater was turned on it wasn't working. So i called upon an electrician he checked it and told that it's manufacturing defect. He took 200 fees. Total over head 500+200=700. After wards i logged complaint on flipkart for replacement but they didn't had replacement they refunded me money. I had to again call upon the plumber to remove the defected water heater. He again took 200 as fees. So total overhead is rs 700+200=900. Cutting the installation charge.900-500=400. I request you to refund me rs400.
Revert me back on my mail:[protected]@gmail.com

Stupid supplier 3 times wrongly delivered the item, # e kart deliver person not pickup the item and behaving rude.

Customer care person, his self refund and replace my item without my knowledge.

In app if i try to contact customer care its shows please again later (More than 1.5 hrs)

Finally i de-active my account.

My name is vinay bangera and i had placed an order for two items. The first time, the order was not placed successfully and i was given an 'undefined" message on my screen but the full amount was debited and no receipt or delivery date was shown. I placed the order a second time and this time it was placed successfully and the amount was debited again. I would like to ask for a refund for the first attempt as the money was debited in an unfair manner.
Date:[protected]
Product order id:od[protected]
Please do the needful and oblige.

Dear sir /ma'am,
Im complaing about my my penasonic eluga i2's bettery. I was in jaipur for for some period with my elder brother mr begraj kerela qtr no - v-3, road no - 4, ganpatinagar, railway colony, ganpati nagar colony, 302006 but after getting the bettery i just came to my village and after that my grandpa died. So could not replace my bettery. So please replace my bettery whose details are as under —

Courier name - e-kart logistics

Courier awb no - fmpc[protected]

Gstin no - 08cchpr1843m1z3

Battery | ba 4| panasonic battery - panasonic eluga i2 klb210n340 black

Amount - 670 rs

Tracking id - fmpc[protected]

Order id - od[protected]

Invoice no - faazbw[protected]
Invoice date - 10 th nov 2017

Mo no - [protected]

So please look into the matter and take farewell action please.
Yours sincerely
Ajay mev

Finally we request ;
About sunroad digital altimeter is damaged. We rejeted the product plese refund our money back. They were extending delay in days. One day there were plese give our bank account number they will send a message but they don't send message as after in 2days but dont call as
We dont any respond in your side we will take legal procedure
Wait till 6 january

Bought set wet deodrent 4 in 1 pack. 3 were all right, one was an expired product. Flipkart app isn't responding or showing return. Expiry date is covered with the help of nailpaint. Customer care isn't responding. Want an exchange or return. Order id od[protected]. When we buy a product online, there is no mention of its expiring date, it should be there. What is the point if i ordered a 150ml deodrent which was delivered on 1st...

I have ordered moto e4 plus mobile from flipkart (Order id od[protected] & invoice date[protected] on 21-sep 2017. One month is the warranty company assured, since i had a good trust i didn’t checked internal body of the product i received, it was working fine for first 20 days than started troubling me with the battery consumption, getting hang & some time gets switched off. I did speak to flip kart customer care executives about my concerns and it was asked to bring it to service center. I am surprised the way i cheated by flip kart as moto customer services team denied to repair/correct the product i have given for servicing. It was informed inside content disturbed (Reason could be refurbished product). I write email to grievance & escalation teams in flipkart and received replay as it has be complained within month after product ordered. I wasted time spending time to moto service centers & flip kart teams talking of my issues.
I am in extreme level dissatisfaction with flip kart & moto services, i am tired of running on this product to fix and decided to go to the level where i can aware public about the false statement and the customer responses you guyz are assuring.
10000 rupees product not bothering me but the way i have promised and the way my queries handled pained me and made me to take this decision to aware public on flip kart services and assurances.

Hello,

This is a complaint against 2 products -
1) redmi note 4 64 gb (Gold) and
2) dreamcreation back cover which i had ordered on prepayment on 22nd december, 2017 on flipkart.
Let me start with the first product: 1) redmi note 4 64 gb which was expected to be delivered on 30th, december to jagiroad, assam. My sister received a message from flipkart on 30th dec, saying - product out for delivery with the phone number of the agent (Ph. [protected]). She waited the whole day but the item was not delivered. On 31st, december when she called the agent, he told her that he was unwell so will deliver it the next day. Again on 1st jan when she called him he postponed it yet once again to next day, i. E to 2nd of jan as 1st jan was a holiday according to him. On 2nd jan when she called him he told he could not deliver it because he is still unwell and not sure about the whereabout of the item due to change in office location. As it was supposed to be a gift for new year to my sister, i was expecting it too. So, i called the agent and he gave me lame excuse saying that as the product was purchased on cod and as no person was available at the address on 30th december, the delivery attempt failed whereas, she was available and they did not contact her a single time and my sister was the one who was following up for the status everyday. It was a prepaid purchase on emi. The online status said “delivery attempt failed - no respone from customer” (30 dec). So i escalated the matter to flipkart on 2nd, jan. And asked them to follow this up [incident: in[protected]]. They asked me to wait till 6th january. But, today we receive a message saying product returned and when i called flipkart again they give me a reason that as the product was undelivered for more than 3 days, it got returned. I also received a mail which says – “we and our courier partner have made multiple attempts to contact you. We request you to place a new order on our website and request you to check the address and/or phone number to ensure that it is accurate.”
Now, first, we did not receive a single call from flipkart or the logistics - duliajanhub_dln_myzipkart on 30th dec. No calls came to me too saying that the customer is unavailable at the address. No attempt was done via mail or anything. It is us who made multiple calls to follow up. And secondly, when they assured me to solve the issue by 6th jan, how come they cancel the delivery saying as it was lying there for more than 3 days undelivered it got cancelled. Before ordering we have an option to check the address to see if the item could be shipped to that address or not. When it showed it could and when the delivery agent knows the address very well, this issue happened.

Now, about the second product - the back cover was supposed to be delivered to the same address on 2nd, january. The status that showed was out for delivery at 3.04 pm (2nd, jan). But as it got delayed and i escalated it to flipkart [incident: in[protected]], i was asked to wait till 7pm or else it would get delivered by 6th january. Now, when i check the status online, it shows “delivery attempt failed - no respone from customer” (2nd, jan). And again the item is delivered on 3rd, jan.

It is a shame that a brand like flipkart has been incapable of giving the service properly to small towns and the customers had to suffer for the inconvenience. I have never seen a delivery agent’s unprofessionalism. They put all the blame on the customer for their unprofessionalism. How can they simply say that the customer did not respond? How can they say that they made multiple attempts to contact? The wait, the sentiments are attached to the products which i think it doesnot bother. The refund for the phone has been initiated but it is about the sentiments. Flipkart’s statements are itself contradictory. They are simply losing out of customers with this attitude.

Thanks,
Anamika sinha,
Bengaluru.

I have ordered a sunvi bell ganesha hanging show piece in your flipkart app. I was not satisfied with your product. So i have gone for replacement. Your concern authority came and took that product for replacement after 3 days. I didn't get any replacement till now. I am totally disappointed after seeing this kind of behaviour to customer.
My order number is od[protected]

I had purchased smart led 4"tv from flipkart on 27 oct 2017.
Picture quality wasn't good so i had submitted replacement request on 07th nov, within the 10 days replacement time frame.
It took 02 months time to replace my tv that too after so many followups on calls and mails. Finally new tv delivered on 27th dec and that was..."broken screen totally damaged".
No as per them tv not available with the seller in this area and again i have to be after them to get my tv. Last 08 days we have nothing to watch and that too when you have winters and schools are closed, children love to watch their favorite programs.

Seeking your intervention to get me the solution.

Regards,
Tabish nisar.
[protected]

Dear sir,

I have purchased a mobile (Infinix hot 4 pro) fromm your site, invoice date is 23.08.2017. The performance of mobile is now not good, there is no charging when the phone is "on" and also the problem in speaker, no clear voice is coming out.
This is for your information and necessary action for better communication in future. The invoice is attached for your reference.

I have bye the mosquito net through flipkart. the delivery commitment is 2nd January, but the delivered on 3rd january. i am awaiting for the courier for receiving the courier, i have taken leave on 2nd january for to collect the courier. i have loss the one day leave. Why can i loss the one day pay.

The company promised me on the time 2nd Jan 2018. On the day I have taken a leave and waiting for the mosquito net. Next day morning I have called the customer care, the executive told me, it's mis routed, due to when the dispatch time pin given wrong, due to your mistake I have taken leave 3rd Jan 2018. Finally I have loss 2 days pay.

How you can satisfied the customer?

Sir. I received above mentioned item. This item is not good.. Not like.. No battery back up.. No cameras quality.. It is old version of 2016.. No double tap for unlock.. Not like.. Hereby requesting for return.. Plese refund my 7249.. And take your device back. It is suggestion that it is better for flipkart as well as sellers don't sell this type old version items.. Image fail down of flipkart in the eye of customer.. Please refund money.. Thank you..

The subject matter under the product id od[protected]Kent grand purifier,)
Has not at all been " installed / commissioned so far.

None of the persons, as stated by m/s. Flipkart, has been turned up till now (17:54 hours of[protected]

False information might has been given by the competent authority, for which it is highly regretted.
For information.

George y
[ dy. Chief electrical engineer/ s. Railway, rtd.
Ct.[protected]]
(The said water purifier is still idle from date of receipt.)

My name ketan saini, i have bought moto e4plus from flipkart, when its deleverd phone was pressed and damage. My replacement discrimination changed by flipkart and due to this my pickup was cancelled or 10 days replacement was over now, no they flipkart custmer service only give me waiting time 24hours to now 72 hours. Plz my replacement proceed soon

I have ordered wella professional enruch moisturizing treatment mask for hair but i received treatment for colored hair with the short term expiry date... the product manufactured in 2016 3rd months with the 36 months validation... it gonna expiry in next 2 months... the product is worth o[censored]sing for about 6 to 7 months... why flip kart cheating the customers like this... pls replace the product or refund the money

Id: od[protected]

I purchased 5 grm gold coin from flipkart.com, i received empty box with out gold coin in it. When i called customer care they are asking me to wait for few days will resolve issue provided 1 date later changed to some other date like wise they are postponing date from past 15 days. There is no resolution provided yet, later i got mail from flipkart saying courier partner sent it properly. When the seller did not keep the product in it and sent it to me how can i get product flipkart has no verification system of getting product. Refund my amount.
My user id: [protected]@gmail.com
Order i'd: id: od[protected]

Ekart executive not delivering the product to the mentioned delivering address. Not only once, but each time they ask to collect or drop the products from the entrance of sipcot it park chennai.
They also mentioned that they were not able to contact me but they called me three times and asked me to collect it where they made a delivery store. When i asked them to deliver in the address, they threatened to cancel the order.

My order id is: od[protected]
Tracking id: fmpc[protected]

Also many times i have mentioned this problem in the feedback form after delivery, it was never taken into account