Flipkart Complaints & Reviews

Order no- OD[protected]
Date of order- 22 Jan 2018
Date of the incident- 23 Jan 2019

Hi, I tried to order mobile with exchange, which placing order, the website accepted the request, approved the mobile with IMEI number and took money of 10599 and today on 23rd delivery guy came and refused to deliver saying my mobile display has gone, but is it working fine. no were it asked me if the glass is broken and if they wanted to check the mobile before delivery of the product, why would they accept money. Now I am stuck. Also, the delivery guy removed the tempered glass.

After this i called customer care and spoke to 4 guys who told themselves as manager, told me it's a very simple issue (how my 10599 is a simple issue?) but none of them are ready to resolve this. 1 manager promised for call back in 2 hours, i waited but i didn't receive so i called back and again a manager told we cant promise, you wait for 48 hours, when I asked for compensating for removing my tempered glass, he said we cant do anything. I requested to give some solution, the only answer they have is "we can't help you and wait for the call". They are not helpful at all, for a second I felt they are harassing me and doing timepass because I was requesting them to help me with the product. After even mentioned that I would go to consumer court, they didn't bother to take this issue on priority. All they did is, reading a script.

My question is- when the order was not 100% sure, why they took money?
I want to try and order in other website but the money is stuck because they will take 7 to 15 working days to transfer the money
As they promised on recorded call, why no 1 called me back, after i called also, they showed bad attitude that we cant process your request on priority.
When the order was approved, my payment is accepted, I need my product back.

Please help me with this.

Thank you

I m a regular customer, bt during my last order placed of smart watch, i got the delivery within time bt as i was not satisfied with the product, i send the request to return back the purchase product, than i got a call from your firm, with the excuses so that the product is not return back. As a customer i have right to return the goods if not satisfied. Also i claimed it within ten days time period. So kindly favour me the best...
Date of delivery...12-1-18
Order id od[protected]
Invoice number fa az1e[protected]
Product smart watch
Company is techno frost

Unknown fraud person has misused my sbi credit card (Card no ending with 2438) on 20th jan'18; 06:28pm purchased for rs.96, 098/- in flipkart internet private. I request you to hold/cancel that order.
Already i have registered the complaint in cyber crime (Enclosed the complaint registered copy), sbi and flipkart also.

My police complaint no: bde1805615

Am trying to reach flipkart customer care executive from 20th jan'18 onwards.
Please reach me in this no: [protected]
My mail id: yugavel. [protected]@gmail.com

Kindly help me to resolve the issue.

Regards
Yugavel m
[protected]

Hi i am regular customer of flipkart but this time i booked a product and my delivery date is 16 december but my product is delivered in 4 january and product quality is not good so i fill a refund request and my pickup date is 8 january but my product is not pickup and again and again i fill returns request many time but every time customer service said your problem is resolved in next 4 days now today is 23 january and my problem is not solve so why i shopping on flipkart my number is [protected]

Dear sir

Have placed one order of rayban sun glass of rs-6800 i had received the same on 20/1/2018 same day i called to customer care regrading the same i had received the same on third quality pls return the same and have cotinsouly follow up with the flipkart bit not getting proper respond request for solve the issue and help me out

Details are below

Product - rayban

Product code - od[protected]

Amount - 6800/- (Payment through credit card)

Hi team,

Very bad experience with flipkart this time. I am regular buyer from flipkart online. I never return the products after purchase but this time when i do not like the product with bad quality now want to take refund you guys are now teaching me t&c. Very bad impression. You guys (Agent harshika) are now start making fool to customer by showing hidden wordings. Not good, so its humble request refund for order no.

Od[protected]
Od[protected]
Od[protected]

Thanks & regards
Amit gaddi
91-[protected]

Your staff itself is unclear about the procedures to follow. They hung up the phone while i was speaking. All i wanted simply was a refund for my order but your site showed me only a replacement option. When i asked your official he said that my refund would be sanctioned if i first place a replacement request and then 24 hours later call fo refund. When i called again after a day they told me to cancel my replacement request and place a new request for refund. Your staff doesn't know the procedures properly, they are confused themselves and are constantly harassing the customer with a simple refund request.

I am resident of Mumbai my name is Hitesh staying in Andheri East I ordered OPPO a71 from Flipkart on Saturday[protected]. I paid through my card and my order was confirmed promising to delivered my product on Sunday I waited but on my Flipkart app it shows that my product is prosponeded and I will get it on Monday
And then I received an email from Flipkart that the seller has cancelled and I will get refund after six working days.
Shipment of my order OD[protected] by Flipkart.com
Cancellation of my order without informing OD[protected]
If the order is cancelled by the seller it is not my problem. I ordered only one phone and when I was tracking the order it showed me it reached Andheri courier and is ready for dispatch on Sunday.
If the order was cancelled by the seller than the tracking of my product u r showing is wrong and the seller must have cancel before dispatch from him.
The update of tracking u r showing are wrong, why should I wait six working days for refund of my product which I have not cancelled and already paid.
My mobile number - [protected]
My order mobile number - [protected]

I had requested Flipkart for the return of product but they haven't kept their promise, they said that they'll be picking up the shipment within 16th of January but they haven't and i again called them so again they took a time till 22nd of January which is today, but they haven't even responded to me till now, i hope this teaches them

My account is blocked by somehow i dont know. I had ordered an fossil watch which i had received a totally different watch. So i had requested a return for a refund after requesting my account is blocked and now my money is lost with the account. How i am able to reach flipkart. They just block users account by giving fake product and taking customers money

I had ordered qty 1 shivalik herbal indian ayurvedic goji cream 50 gm x 4 vide oder id:od[protected]. On delivery rs 4300/- was paid. On opening the packet, it was found that there was only 50 gm x 1 tube instead of 50 gm x 4. Customer care was informed. A replacement was sent. However once again only 50 gm x 1 was found. It was not accepted and returned to the executive.
The above incedents shows poorly on the professionalism of your executive. Requested to resolve at the earliest.
Yours faithfully,
Barnali bhuyan

Order ID- OD[protected]
2 quantity of same product were ordered. COD.
Paid for 2 at the time of delivery, but the package contained only 1.
on being asked to the courier guy as to why such a problem, he asked me to complaint about it to the customer care.
Ekart executive- B T Muridhar_994714

I have placed an order through flipkart for racquet yonex musclepower 22, but i received a racquet model yonex musclepower 22plus. I have made a series of requests for returning the product. But the product was never taken back.

order ID OD[protected].

The details of return requests has been attached to the complaint in the form of a picture.

I have ordered asus zenfone4 mobile from flipkart, on 27/12/2017. After receiving the product on 28/12/2017 there is problem in the mic of the phone. So i called in flipkart and ask for the replacement as per the replacement policy but still there is no action is taken from there site every time i call the customer care and argue for the replacement but still the issue is not resolved so i request u to pls help me on this.

I have also escalate the issue to consumer complaint redressal council
Request id is 0101402/2018.

Thanks and regards
Chandrakant

As per message they have delivered my thing to the provided address... Once he reach my location he called me and i said i was not there and give my things to security whoever there... He had delivered the things once later the delivery man took things back.. And the status is showing that the things is delivered... What is the next procedure? When i will get my things??

Hi,
I booked 21dec2017 a vivo v5s mobile and i pay for two times a payment 12740 means 25480 to flipkart those i have proof my transaction details and flipkart return my one amount 12740 in 21dec2017 but second amount not refund me till yet those reference number is 20dec2053 i asked about to bank and my bank also have proof to two times payment to flipkart my number [protected]

I requested for replacement as my product was freezing and there was auto call disconnection. At first technician visit they filed a false report regarding the issue was resolved. And again today in the second visit the same person was there and they had the same casual behaviour. And secondly the seller has delivered a faulty product. It has not recieved oreo update till now. So i guess flipkart must check these issues and very importantly the technician issue. They always keep saying they will not entertain any troubleshooting provided by the manufacturer. Is it a joke? Mi community forum is providing the steps and they are not accepting those steps. They don't even know how to check the network signal.

Hi sir
I ordered a iball phone from flipkart order id od[protected] when i open the packet phone sealed is open battery is puffed and phone is dead. At the same time i complaint in flipkart customer care they said u will get a replacement for this on or by 4 jan 2018 but phone is not replace. I again compalint for it but still my replacement. I complaint 4 times but no response coming from flipkart. Replacement is cancelled by 4 times.
I want a refund not replacement bz i am not trust u any more and i already purchase a phone from market

Order id - od[protected]

This mobile also.
I purchased 2 mobiles of samsung by flipkart and i also paid the amount of 22k something by the card but by mistake 2 mobile ordered. But
I called and request again and again on flipkart and seller but they are very indecent people they told me that they cannot help me.

I really feel i am very helpless from the flipkart and flipkart seller, i am very tensed and i lost my money 22k something i want to return only one mobile or replace another mobile with more features. But they can't listen me and they are give me headache totally and dipression.

So i want to justice now please listen me and take action against flipkart and seller.
I am very tensed plz take action as soon as possible.

Thanks

I had requested to order a law book... And requesting to pay half from pay balance and remaining from my bank account... Money from bank has been credited to flipkart but pay balance somehow failed... After several request the customer service executive have spoken very rudely.. The book never got ordered but they have not returned my money yet.. I have a text message saying if order not placed money would b returned but nothing of that sort has happened... This is the. Second time flipkart has cheated me