Flipkart Complaints & Reviews

Dear sir,
i ordered redmi 5A mobile from flipkart on 18th Jan 2018. they send it through Ekart logistics courier service.
when i was ordering my product i checked first its availability at my place using pin code and they show its available at this address.
but at[protected] when i track my order they show “9:30 am Received At MORADABAD Hub” 11:42 am Out Of Delivery Area (Pin code-Address Mismatch)”.
my question is only that if they are unable to deliver product at pin code then why they show its available at their site.?
after checking status i try to contact flipkart customer care and they give me ans that “we are sorry to deliver this product to your address”. tell me that i[censored] unable to deliver the product then why should you show its available.they only say sorry to me nothing do else to solve my problem .he said you have to place new order now. i m very upset for that after waiting 6 days for my product i have to face this kind of rubbish problem from flipkart and their Ekart logistics courier service.

TRACKING ID-FMPC[protected]

We had orderd ALPYOG Waveboard NP 56 inch × 6 INCH skate board. Of rs 2340 .but got the different one. Again we order the same but we got defective piece .as inquiring not answered properly. Requesting to changing it .Or i will send you a legal notice under the case of cheats.

Model : zeb - be380t item was received by courier but it is not working. I already given complaint. Then we got call from customercare and given suggestion to formate the sd card and re insert sd card into the piece. Then it automatically works. I alredy tried but no change was there.
So i want to deceided to reback the piece to you.
So i request you to arrange my money to me immediately.

Thankyou - poosarla venkata ganga raju _ [protected]

A moto g5 lunar grey 16 gb was requested to be returned as and when it was delivered on 15th jan 2018 as there were some scratches on the product it seems it has been tried to open {order id no. [protected]-00}. Even after repeated emails to flipkart we only get a message that your product will be picked, however nothing constructive has happened yet. As per replacement policy only 10 days time has been given to a customer to replace their damaged electronic product. All this has already consumed more than a week in our case. Kindly do something.

I was ordering a pen drive, a watch and a trimmer yesterday[protected]. I then ordered through debit card o[censored]nion bank of india. After i paid the amount, i received a message that the amount is debited. But the order is not placed. I send an email to flip cart and i got no response. What should i do?
I had tried to connect with the toll free number but it is not responding.
I was an amazon customer earlier as flip cart is having good offers i turned to flip cart but the situation is very bad. I should get the refund.
What should i do?

Order no- OD[protected]
Date of order- 22 Jan 2018
Date of the incident- 23 Jan 2019

Hi, I tried to order mobile with exchange, which placing order, the website accepted the request, approved the mobile with IMEI number and took money of 10599 and today on 23rd delivery guy came and refused to deliver saying my mobile display has gone, but is it working fine. no were it asked me if the glass is broken and if they wanted to check the mobile before delivery of the product, why would they accept money. Now I am stuck. Also, the delivery guy removed the tempered glass.

After this i called customer care and spoke to 4 guys who told themselves as manager, told me it's a very simple issue (how my 10599 is a simple issue?) but none of them are ready to resolve this. 1 manager promised for call back in 2 hours, i waited but i didn't receive so i called back and again a manager told we cant promise, you wait for 48 hours, when I asked for compensating for removing my tempered glass, he said we cant do anything. I requested to give some solution, the only answer they have is "we can't help you and wait for the call". They are not helpful at all, for a second I felt they are harassing me and doing timepass because I was requesting them to help me with the product. After even mentioned that I would go to consumer court, they didn't bother to take this issue on priority. All they did is, reading a script.

My question is- when the order was not 100% sure, why they took money?
I want to try and order in other website but the money is stuck because they will take 7 to 15 working days to transfer the money
As they promised on recorded call, why no 1 called me back, after i called also, they showed bad attitude that we cant process your request on priority.
When the order was approved, my payment is accepted, I need my product back.

Please help me with this.

Thank you

I m a regular customer, bt during my last order placed of smart watch, i got the delivery within time bt as i was not satisfied with the product, i send the request to return back the purchase product, than i got a call from your firm, with the excuses so that the product is not return back. As a customer i have right to return the goods if not satisfied. Also i claimed it within ten days time period. So kindly favour me the best...
Date of delivery...12-1-18
Order id od[protected]
Invoice number fa az1e[protected]
Product smart watch
Company is techno frost

Unknown fraud person has misused my sbi credit card (Card no ending with 2438) on 20th jan'18; 06:28pm purchased for rs.96, 098/- in flipkart internet private. I request you to hold/cancel that order.
Already i have registered the complaint in cyber crime (Enclosed the complaint registered copy), sbi and flipkart also.

My police complaint no: bde1805615

Am trying to reach flipkart customer care executive from 20th jan'18 onwards.
Please reach me in this no: [protected]
My mail id: yugavel. [protected]@gmail.com

Kindly help me to resolve the issue.

Regards
Yugavel m
[protected]

Hi i am regular customer of flipkart but this time i booked a product and my delivery date is 16 december but my product is delivered in 4 january and product quality is not good so i fill a refund request and my pickup date is 8 january but my product is not pickup and again and again i fill returns request many time but every time customer service said your problem is resolved in next 4 days now today is 23 january and my problem is not solve so why i shopping on flipkart my number is [protected]

Dear sir

Have placed one order of rayban sun glass of rs-6800 i had received the same on 20/1/2018 same day i called to customer care regrading the same i had received the same on third quality pls return the same and have cotinsouly follow up with the flipkart bit not getting proper respond request for solve the issue and help me out

Details are below

Product - rayban

Product code - od[protected]

Amount - 6800/- (Payment through credit card)

Hi team,

Very bad experience with flipkart this time. I am regular buyer from flipkart online. I never return the products after purchase but this time when i do not like the product with bad quality now want to take refund you guys are now teaching me t&c. Very bad impression. You guys (Agent harshika) are now start making fool to customer by showing hidden wordings. Not good, so its humble request refund for order no.

Od[protected]
Od[protected]
Od[protected]

Thanks & regards
Amit gaddi
91-[protected]

Your staff itself is unclear about the procedures to follow. They hung up the phone while i was speaking. All i wanted simply was a refund for my order but your site showed me only a replacement option. When i asked your official he said that my refund would be sanctioned if i first place a replacement request and then 24 hours later call fo refund. When i called again after a day they told me to cancel my replacement request and place a new request for refund. Your staff doesn't know the procedures properly, they are confused themselves and are constantly harassing the customer with a simple refund request.

I am resident of Mumbai my name is Hitesh staying in Andheri East I ordered OPPO a71 from Flipkart on Saturday[protected]. I paid through my card and my order was confirmed promising to delivered my product on Sunday I waited but on my Flipkart app it shows that my product is prosponeded and I will get it on Monday
And then I received an email from Flipkart that the seller has cancelled and I will get refund after six working days.
Shipment of my order OD[protected] by Flipkart.com
Cancellation of my order without informing OD[protected]
If the order is cancelled by the seller it is not my problem. I ordered only one phone and when I was tracking the order it showed me it reached Andheri courier and is ready for dispatch on Sunday.
If the order was cancelled by the seller than the tracking of my product u r showing is wrong and the seller must have cancel before dispatch from him.
The update of tracking u r showing are wrong, why should I wait six working days for refund of my product which I have not cancelled and already paid.
My mobile number - [protected]
My order mobile number - [protected]

I had requested Flipkart for the return of product but they haven't kept their promise, they said that they'll be picking up the shipment within 16th of January but they haven't and i again called them so again they took a time till 22nd of January which is today, but they haven't even responded to me till now, i hope this teaches them

My account is blocked by somehow i dont know. I had ordered an fossil watch which i had received a totally different watch. So i had requested a return for a refund after requesting my account is blocked and now my money is lost with the account. How i am able to reach flipkart. They just block users account by giving fake product and taking customers money

I had ordered qty 1 shivalik herbal indian ayurvedic goji cream 50 gm x 4 vide oder id:od[protected]. On delivery rs 4300/- was paid. On opening the packet, it was found that there was only 50 gm x 1 tube instead of 50 gm x 4. Customer care was informed. A replacement was sent. However once again only 50 gm x 1 was found. It was not accepted and returned to the executive.
The above incedents shows poorly on the professionalism of your executive. Requested to resolve at the earliest.
Yours faithfully,
Barnali bhuyan

Order ID- OD[protected]
2 quantity of same product were ordered. COD.
Paid for 2 at the time of delivery, but the package contained only 1.
on being asked to the courier guy as to why such a problem, he asked me to complaint about it to the customer care.
Ekart executive- B T Muridhar_994714

I have placed an order through flipkart for racquet yonex musclepower 22, but i received a racquet model yonex musclepower 22plus. I have made a series of requests for returning the product. But the product was never taken back.

order ID OD[protected].

The details of return requests has been attached to the complaint in the form of a picture.

I have ordered asus zenfone4 mobile from flipkart, on 27/12/2017. After receiving the product on 28/12/2017 there is problem in the mic of the phone. So i called in flipkart and ask for the replacement as per the replacement policy but still there is no action is taken from there site every time i call the customer care and argue for the replacement but still the issue is not resolved so i request u to pls help me on this.

I have also escalate the issue to consumer complaint redressal council
Request id is 0101402/2018.

Thanks and regards
Chandrakant

As per message they have delivered my thing to the provided address... Once he reach my location he called me and i said i was not there and give my things to security whoever there... He had delivered the things once later the delivery man took things back.. And the status is showing that the things is delivered... What is the next procedure? When i will get my things??