Flipkart Complaints & Reviews

I have purchase a mobile samsung guru music 2 white,
Model no.- sm-b310ezwdins (Sm-310w)
Order id-od[protected] dt - 06.11.17
Inv no. Fabe7m[protected] dt-07.11.17
But i have received a chinese moblie.
Recd mobile model no. Is change gt-e310 in place of sm-b310ezwdins (Sm-310w)
Please replace my mobile and send a original mobile
Imei-[protected]
Imei-[protected]

We made a complaint about returning a the damaged product we haven't received the material it's been two days already the mobile we used to order the item got lost and before loosing it there was a message say the return is cancelled due to some reason but the person spoke to me informed me clearly that it's possible to replace the item. We are purchasing so many items from flipkart now this happens again and your asking to write an essay about this to get your attention.
Resolve asap.

My order id :- od[protected]

I have called so many times. I have paid through debit card twice and money deducted from my account which is still not refunded by them. I have filed a complaint on 31 oct and everytime, they are extending the time of this issue.
Please resolve it as soon as possible.
I was one of the oldest customer of flipkart and shopped a lot from it but all these things makes me down

Such a poor customer services

I am linu. I ordered 2 similar bags from flipkart with order id:od[protected], but only one was delivered and took the money for both, the delivery address was linu, m12 rudra north, st. Stephens college, university area north campus, 110007. The item ordered was hand messenger bag ca159 cottage accessories shoulder bag orange01 hho1 ca0_peach, amout paid was 578 for quantity 2.

I purchased following item from flipkart

Item description: perfect homes by flipkart carol queen bed

Order id: od[protected]
Order date: sun, sep 24th '17 10:48 pm

Since then i have made multiple calls to flipkart customer care number
Raised complaints, some of the complaint (Incident) numbers are listed below

In[protected]
In[protected]

I got this product on 19/10/2017 and got installed on 31/10/2017,
There was damage in the product which was noticed the next day of
Installation. As per flipkart replacement/ refund policy, i requested to
Replace the product or refund on 1/11/2017 and got a resolution date for
4th november

I did not got any response nor result, i called the, and raised a complaint
On 5th and got another date for 9th.

Today is 10th, no call no resolution, once again contacted the and
Escalated on the same.

This is 6th complaint on the same product, from the day of order am behind
This product for following reasons:
1. Delay in delivery - 2 weeks delay (Resolved after registered 2
Complaints)
2. Delay in installation - 2 weeks delay (Again resolved after continuous
Complaints)
3. Repair in product - - 10 days delay (Not yet resolved, and 2 complaints
Raised already)

No one has come to visit and check the order after installation and
Registering so much complaints.
Now i simply ask them to take back the product or replace it. I need a
Resolution asap.

Extremely disappointed with the service.

I ordered mobile through flipkart last week but while at the time of delivery the update came as address mismatch and ekart logistics was ready to return the product. Called flipkart representative and requested him to give local logistics contact number or to give the delivery location or courier office where i can collect the product. But representatives are not ready to disclose logistics office details or delivery persons details.

I collected delivery office details from google and tracked myself to reach flipkart courier service office and brought the product. This is terrific!

Next time the same has happened and i cancelled my orders.

I had ordered a redmi note 4 (Gold, 64 gb, order no: od[protected] from flipkart and got it delivered on oct 17. The delivered mobile was defective as i could not make any calls from the phone.
I immediately raised a return request. Meanwhile i restored my phone and the phone seemed to work fine.

The customer care person i spoke with for replacement told me to wait for 3 days (?? The return period is only 10days) to see if technical issue occur further and denied my return request.

But unfortunately my phone got dead on 4th day of this conversation.

The customer service i received later was absolutely horrible as he told that he cannot help because of the expiry of return period (!!! It was u who asked me to wait in the first place!!!) and also told to consult any redmi customer care (Seriously??).

Multiple mails later to service team (Amarpeet singh, nitish sharma, etc) resulted only in wasting my time, i called flipkart service again, who told me he will arrange a technician to check the phone before nov 4th (I haven't received a single call, mail or msg even asking for my location) and will take a decision on return or refund.

I can only come to the conclusion that flipkart customer service team has deliberately postponed (Denied) my return request so that 10 days period be over.

Please help me to get my amount (Rs10, 000) or even i am ready for a replacement.

When u people fail to deliver or pickup a product on ur promised date, then u must compensate it within 24hrs. Firstly u fail to keep ur promise then u ask to wait for a week further n above all u people will compensate it after the issue is resolved...
This is shear stupidity... It simply means do a mistake n then choose a punishment on your own...
How can u ask for this much patience...
M not able to use my ordered product... Not getting a refund... N ur customer executive says they will give me a gift card as a compensation after 24hrs of pickup...
U people are totally harassing ur customer n forcing me to stop shopping with u.
M not even 1% convinced...
N why flipkart can't provide a contact number of the concerned delivery head office...
Every other company provides a contact number of delivery head office in a particular district, so that istead of wasting time with ur customer executives we may contact them directly.
I[censored] really wanna solve my problem, start providing compensations within 24hrs of delay.

Register email id is [protected]@gmail.com and register phone number is [protected], flipkart delevered me an empty box and wheni complaint about it they took 5 days time and told me that the product was delevered to me and they could not help me, now when i try to mail them they keep on saying that this email id is not register with us though i am mailing them with the register email id. Flipkart has looted my 15000 and is now denying to give me my product back. I have ordered redmi a1 of price rs 15000, pics of the empty box that i received is attached below.

I got my order (Phone) on 20 october but speaker was not working well so i make request for return/replacement as under their 10 day replacement offer as the mention.
First flipkart said for 23 then 28, then 30. Then 6 nov. Then just postponed that return/replacement and now they are refusing to give return/replacement. Pls help me to get replacement or refund of order..

I have purchased a redimi note 4 64gb mobile phones phone on 22/09/2017 from the starting it was found default. I showed two times in MI center nasik maharastra but still problems in it please takes necessary action

Dear team

Very shameful flipkart is now a fraud company! As i want to tell you
That i had bought an earphone in august 2017 and that i got a father
Because i got another company, but my money has not been found on my
Credit card till date! Not only this, whenever i talk to flipkart's
Team, they are giving me a date on the date and on this day ie
09-nov-2017. The last date for making money was given but the money
Was not received and now flipkart is not giving money to the father
And neither the earphones!

My order id is od[protected].

I got my mia1 64 gb mobile phone on 26 october 2017 after that i noticed that it has camera issue. Then i called to flipkart for replacement. I received some messages and e-mail they said that your mobile pick up on 9th november and today on 9th november they did not respond me after that i called again to flipkart com. And they told me that your item will pick up tomorrow. What is it. At, last i say that pls pick up my phone urgently and give me another one. Or if you never do that then pls refund my money.

I purchased following item from flipkart

Item description: hercules turner 21 speed 26 t 21 speed road cycle
Order id od[protected]
Order date: thu, oct 19th '17 9:16 pm
Order expected delivery date: sun, oct 27th '17

Online status shows the order is delivered on sun, oct 29th '17, however i have never received the order.

Since then i have made multiple calls to flipkart customer care number raised complaints, some of the complaint (Incident) numbers are listed below

In[protected]
In[protected]
In[protected]

Even after repeated complains and calls, i have not received the delivery of the item, nor i have got any answers from the flipkart customer care.

Please could you help resolving this complain with flipkart

I got this product on 16/10/17, it was not working properly, as per flipkart replacement/ refund policy, i requested to replace the product on 21/10/17 and got a resulation date for 25th.

I did not got any response nor result, i called the, and raised a complaint on 25 and got another date for 29th.

29th came, no call no resulation, once again contacted the and escalated and got another date for 2nd of nov.

2nd gone, same thing repeated for 6th nov and to 9th nov, now it's gone to 13th nov.

Now i simply ask them to take back the product, no need of replacement, refund or any escalation.

For more than a month now, Flipkart is not able to change my password. Upon due verification with verification code sent to me, it is unable to set any new password .

There is no alternate way to contact the company other than writing a letter!

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Ref no – syc[protected]

As per call received from escalation team on 4th nov, i was ready for tech visit which was done on 6th nov, at 3.45 pm, technician arman (Contact no – [protected]) was checked all setting and accepted for dull display and dull camera quality. He promise that he will update the same report to flipkart and company will take decision of refund or replacement as per policy.

Today surprise to see the updation that issue resolved and return rejected.

It’s surprised bcos not understand who is mischief – technician or flipkart or service team
Earlier 2 tech visit was done that time same technician was visited twice and he updated fake report in front of me. But in 3rd tech visit, technician arman was checked all setting and confirmed that mobile is having problem then how he updated as resolved??? Who has resolved - techician or flipkart??

I have recording of technician call which is attached herewith for your reference which is helpful in taking quick and correct decision.
.

Requested to investigate as who is lyre and updating wrong report.

Mr kalyan krishnamurty - requeted to improve service as flipkart is loosing customers bcos not getting proper solution. We will not expected such kind of service and mischief from flipkart team. I have purchase 2 red mi note 4 on 16th oct in which one mobile is faulty and not getting solution from last 15 days!!!

Such bad experience this time as i am regular customer of flipkart but difficult to continue bcos not getting solution.

Expected favourable replay or else i have to take help from consumer court / media or political party.

I got a moto e4plus phone on october 19th 2017. And within two days i requested flipkart for a return (21st october 2017).in between i got a call from flipkart stating that the return request has been cancelled and they have put a new request. After waiting engineer came today for technical visit (9th november 2017) and also approved this phone is faulty. So i missed the confirmation call because i was on a meeting. Within minutes i got a mail from flipkart stating that my return request has been rejected. I was waiting for a replacement right from 21st october and now since i was not able to attend the call they rejected my replacement. When spoke with customer care they told the complaint has been forwarded to concerned team. So only one thing i want to know - whether i will have to use this faulty product lifelong or will i be getting a replacement?

Order i'd od[protected] i have ordered nikon camera on 16-10-17 with my credit card. And flipkart have sent me and empty box (Full of him bars) on 20-11-17 l. At the time of delivery at our doorstep my father received the opened box from their's courier partner. When my dad complaint about the open box, that courier boy said they also received box as opened for more details call to flipkart. So after 2-3 hours when i reached home nd i found case of camera's box is also opened from the bottom and it was full of vim bars, there was no camera inside. Through 20th october to till now i have reached to flipkart several times. But they have always send me the same text about "we are working on it, you will receive a call very shortly" in between 21 days i have only received two times call but they also kept me waiting for more 10 days which has been expired yesterday. Please help us into this. This was not expected from flipkart.

I have ordered this phone on my home address (Port blair) last month but the phone was dead on arrival and when i requested for a return/ replacement. Flipkart asked me to ship it back to the seller for a refund. Which i did with the blue dart. (Tracking id:[protected]).. But the seller 'true net commerce ' refused to accept the shipment... And after several days of calling up the customer service (Horrible experience) flipkart ppl said to take the shipment back from blue dart and they will arrange for a fresh return req and pick up by them... Now they are telling that the issue will be resolved after 13th.. Please help