Flipkart Complaints & Reviews

I am having a harrowing experience with flipkart. I ordered a dining table which was delivered broken. Then i asked for a replacement which even after 15 days they have been unable to provide. They have given me 4 different dates for replacement and on each occasion nobody turns up. Then i call flipkart and they they tell me sorry will be delivered in another date. And the worst part is i have to leave office early because of the commitment of flipkart to deliver at a particular time and nobody turns uo.
I am going to escalte this at the highest level across corporate forums as well

Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Account
Messages
Notifications
Complaints
Sign out
© 2016 consumer complaints forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via e-mail

Order id : od[protected]
Ordered the google pixel 2 smartphone on the morning of 8th of december. Original price - 61000, flat discount - 11001, additional discount of 10000 for all debit and credit cards which brings down the total price to 39999, which is solely the reason i purchased it instantly. The delivery was promised (Flipkart assured product) on 16th december. But i immediately noticed that using my debit card did not avail the offer and i had to pay rs 49999 which is rs 10000 more. So i called the help centre, they acknowledged the issue and asked for 48 hours to investigate the matter. I was promised that the team handling the issue would contact me back in the said period. After waiting for 2 agonising days, i called them only to find out they had done nothing and needed 48 hours more. Keeping my calm, i let them have the additional time, only to find a message later asking an extension for 24 hours. After calling them after the waiting period, it was the same story all over again. Each time the agent would apologise, ask me the entire story, said he or she was noting down the entire complaint (Even though they could see in the system that it was the same initial complaint that had been placed days ago and was unresolved), put me on hold (Upto 6 or 7 minutes) and ask for additional time or give false guarantees to fix the problem by next day. Even asking for their superior and talking to the manager was in vain. After about eight calls and one week of worrying, there has been no trace of that rs 10000. They even asked for a last 24 hours when i said i'd take this to the consumer court and nothing, there was no difference in the outcome.
I posted it once before, and they conveniently marked the complaint as resolved (Because they delivered my phone) all i received was a phone call asking me the details and there has been no word since the last 4 days.
I am going to pursue this matter legally, since there seems to be no change in their attitude. Before that i will make sure this issue is made public on my facebook, twitter and instagram accounts. If flipkart thinks their customers are fools, this is the last it is happening. I'll toil day and night to make it as viral as possible, until they would regret ignoring their customers. You've already lost all your potential customers in my immediate circle, but no i'm not done. Anyone who even vaguely knows me will know of this, they'll stay with me on this, from the internet to the court.
Be ready to prepare a cheque for that 10000, my lawyer's charges as well as whatever amount i can lawfully ask for.
Thanking you, very much sincerely
Allwyn

Dear sir/madam

Today morning it was shocking to read your email, also it was quite surprising that my order was not delivered, well i want to bring in your kind notice follow below mention point
01 all the other order reference number od[protected] od[protected] was delivered on time by the same courier guy, that time my wife was little doubt about the delivery guy with his posture expecting the tips for the delivered item as mention above
02 the courier guy never called up yesterday to my wife about the delivery also he should have try to call but nor he did nor attempt.
03 when last week only he delivered my order number od[protected] with correct procedure than why this time he did not call up

This is shows how the flipkart customer been take care and moreover it was kitchen hold item wife was expecting with lots of happiness

Well for your information i used my international credit card to make the payment i have to suffer and loose the exchange rate which i lost already (With hope the amount will be credited in my account)

Over all i have lost total hope on flip kart, really got disturb and disappointed with flipkart and courier service
Gentle man/ladies please take action on the same i do not want your reply stating that we are sorry for the in-convince caused etc etc... But i need solution... Concrete one

If the action is not taken i have to put in social media twitter face book whtsapp imo viber with the details

Sorry iam not threatening but understand the customer side too how emotional my wife had for not getting her requested item

Thanks and regards
N. Chandran
Housekeeping manager
Elite hotels & facility management
Manama
Kingdom of bahrain
Mobile +[protected]

I had ordered a product on 15th dec the delivery was on 21st december but i dint received the order and they again they said it is miss routed in the same city and again they said it will be delivered on 23rd december. Today i had contacted them now they r telling that it has issues with logistics transactions issues it will be delivered on 28 december. I want to know where is my product both flipkart and is playing with customers.

Dear sir,
I have still waiting for my refund of amount inr30155.00 for failed transaction on flipkart app on 09/12/2017. Transaction id for failed transaction is pzt[protected]p0901. I have also contact with support team but they continuing extend the time for resolution of refund.
Please look into the matter on high priority and resolve asap.

Regards,
Krishna dubey
M-[protected]

Please refer to my order no od[protected]. I had ordered a redmi note 4 phone, it's backcover and it's tempered glass on 13 dec. On 16 dec i checked my flipkart app and found that the items redmi 4 and backcover have been cancelled by me. On contacting flipkart, i was told that the seller has cancelled the items citing bill order, ie i have ordered more than one no of items, which is an absolute lie. Today i checked the app and found that the items had reached my city and returned on 21 dec. If such was the case they could have delivered me the items. Or should i make it that flipkart thinks that i cannot afford a phone like that. Whatever is the issue, i would request you to take the strictest possible action against the seller and all those involved in processing/ cancelling the order without even informing me.

My account was blocked because flipkart say that i was illegally use the term and condition of flipkart. I have 2250 rs.in my account. I want to reopen it.. Please helpe me regarding this. I want access only for 3-4 days if flipkart allow. I want only to use my money to purchase some items. Please reopen my account. My account mobile number is [protected]

Placed order on 21 dec 2017 through flipkart for mi 5a which should be delivered today 23 dec as per the commitment date. But current status showing it is cancelled my product automatically without any information now showing my product is ready for packing but suddenly message me your product cancelled by retailer i am very shocked & i have purchased this mobile through credit card emi & bank charged extra (4999) than actually price of phone complain raised with flipkart also but they are also not resolve my problem.
Current status is cancelled, it is very bed service by flipkart or truenet retailer service

They have block my flip kart acount, i have have 300 rs in flip kart wallet, and they have block my account without informing, i want to, i want to use my 300 rs from those account to buy product for personal use, i have already email flip kart more than 4. Time, and they have reply defaul you can not order, they even not replying, and there customer service are not provide any kind of help
Plz help me

Hello sir,
I purchased vivo v3 last year dated 12/10/2016 and i didn't get invoice of the product automatically,
I forget my account from where i have ordered this product,
So please mail me the invoice of the product i m mentioning below:
Email id: [protected]@gmail.com
Order id: od[protected]
Order date: 06/10/2016
Imei: [protected], [protected]

Flipkart peoples are cheating by giving the wrong details of delivery. They are giving wrong delivery dates.. Always product is reaching after 2 days of estimated delivery date. This is the second time they are cheating me. I ordered a mobile in flipkart.. It needs to deliver on or before 22nd dec. I waited up to evening and i called to flipkart helpline number. Now they are telling it was miss routed in the city it will take 2days to deliver you. Actually i bought mobile to give gift on my brother's bday. Because of flipkart fake details evening got spoiled.

Dear sir,
I am sunil kumar from deoghar jharkhand. I have ordered one samsung on 5 mobile on sunday 17/12/17 and i received my order vide order i'd od[protected] in the name of sunil kumar. But invoice copy didn't receive alongwith mobile on dated 22/12/17

Please send the same to my e mail id

Sunilkr. [protected]@gmail.com
Rgds: sunil kumar

#[protected].

Actually, i bought a lenovo brand mobile at the worth of rupees 11, 069 on 23-nov-2017 in flipkart. Then i was often getting some problems continuously, so i replaced and got a new device but i am getting the same problems on that device and spoke with some flipkart customer care people and they said we will accept your request for refund but they are cheating me and no response from them. They are blunting something. So could you please take action immediately and give a justice.

On dec 15th, flipkart offered seagate external hard disk (2 tb capacity) in just 2999/- plus 10% discount on payment from hdfc credit/debit card.
Based on that offered i booked 2 qty. Of external hard disk in 2699/[protected]% additional discout). And flipkart had accepted my order (Under order no od[protected] but one day before delivery date they cancelled my order and gave me reason that "sorry, due to an unforeseen issue, the seller had to cancel your order for... With order id od[protected]. Please check your email for more details.
Thereafter i sent many email regarding same but customer supporting team not gave me proper solution.

Maine sports shoes order kiye the jo deliver ho. Gye hain lakin unka size alag h or product bhi alag h jo maine order kiye the wo nhi h but company same h. Fir maine is regarding return request daali to return request accept nhi hoti or account bhi block ho gya. Maine iske regarding bhut bar call or email kiya customer support me lakin koi reply nhi aya. Kindly short out it.

I have ordered an aux cable combo with order id od[protected] dated thu, dec 7th '17 5:14 pm. But till date i received the item damaged and one part missing from the package, i have raised the issue to flipkart and i received the message that my issue will be resolved before 22nd dc 2017, it is almost 22nd dec 2017 afternoon, and i did not got even a call from flipkart and logistics are behaving rudely. It is supposed that they have already replaced my product from package with a damaged one.

I ordered a Oppo f3 plus 6gb ram 64 rom, with exchange of lenovo A6000 phone i got offer discount on it about 6690 rupee and on hdfc credit card payment about 1500 rupee on dated 15th December 2017 during your offer days. my ORDER DETAILS
Order ID-OD[protected] item)
Order Date-Fri, Dec 15th '17 5:29 PM
Total Amount-₹14, 900 through Credit card.
so my order come to delhi but after 17 December 2017 i found my order get cancelled by seller as i inquired by customer care
i do my order by mobile number [protected] & email id. is [protected]@gmail.com

so i request to send my order at my offer prize.

We have bought a lemax2 mobile phone. It is not working properly regarding calls and data. We can't do outgoing calls from the beginning. Whenever we turn-on data netspeed is not crossing 1kbps. We are not at all satisfied with your product. Please try to contact us as it has 6 month warranty. Invoice no. Is faari[protected] and bill dt : 23/9/17. So please try to give a replacement for your product

I m seema subhash jadhav, address - flat no r5/f3, rudraksh residency, tamjainager karanje turf satara. 415002. My invoice no isfaa[protected]. I ordered hp gt51 set multi colour ink. After drop ink in printer cartilage, ink spread outside the cartilage. Due to faulty product my printer damaged it means its printer does not produce prints. I m not satisfied your product. It damaged my hp printer which cost is 12500/

I have purchased honor 8 pro from flipkart against order id od[protected] on 15th december and instead of product i got a plastic scrap. Order was prepaid and there is no response from flip kart personnel that what's the status of complaint and when will i get the replacement against my order.. Customer service executive is saying to wait for 2 weeks for further response.. From flipkart..