Flipkart Complaints & Reviews

I ordered lipstick of city color matte bold hues (Pack of 6), ordered on sun, oct 29th '17 from flipkart my order id is od[protected] and was delivered to me on wed, nov 8th '17. I have called your executive several times that i have been delivered a fake and duplicate product ie city color collection matte lipstick. Also quality of the product is very pathetic. They have displayed the different product on flipkart site and delivered to me different product, though it is non returnable but this doesnt mean that u will deliver a duplicate product as you know that we wont be able to return this product. But still no any action has been taken place. I havent thought this kind of behaviour from ur brand name like yours. Fraud site fraud people making people fool.
I have also shared the photos of the product.
I want this product to be returned or exchange for the original one with quality.
My registered email id - [protected]@gmail.com

I had ordered cell phone on 17th based on the assured delivery committed on site as 19th sunday delivery date. Accordingly also received a message as well with contact no given of wish master to contact him

But your wishmaster written feedback on site as in complete address by calling once when i was driving a vehicle.

Later since morning i am tried to call him on the given no at least 50 times, regret to say that he is neither calling back after my calls nor he is picking calls.
This is too bad that even after registering complaints with your cs, they comit to organize it today but sending messages about resolving complaints by 21st nov, this is not acceptable to me and really frustrated with flpart's approach to handle customer complaints. The phone was booked considering comitted delivery by today other wise its of no use.
Let me know what compensation flipart will give it to me against this disatisfaction or poor response by cs & wish master. I need a delivery with in today it self 19th nov as i am already waiitng and following up with team since morning.
Look forward to resolve the same eod today it self

Here with i have attached the scanned copy of courier bill and delivery proof for below return

I'd.

Order id: od[protected]

Return id:[protected]

I have so many time escalated this. There is no response from your side.
As per record product reached warehouse on 17th oct 2017. It's almost 25 working days i don't get my replacement.
What the reasons you not yat ship my replacement.

I purchased ipro power bank 10400 mah 26/09/2017 through the flipkart. Now it was not working. I want to replace the power bank or repair it. I have warranty card. I am very disappointed with flipkart order id :od[protected] invoice no : faaaqa[protected]

I don't have nearest service center in my area. I contact with flipkart but they are not responsible

Defective ajanta classic wall clock hsn code - 9105 prepaid through paytm shipped to me by "yes celebration, pin-335512" gstin - 08anspt1206c1z1. Manually i have to adjust the time every day even after replacing with the new battery as it runs 5 min late for every 2 hours. I was in bangalore when it was shipped,, i came to very recently after and i am writing after analysis. Kindly do the needful at the earliest.

Thank you for your time and consideration in advance.

Hi,
I have received oppo f3 plus on 11 november and on thursday what i observed that there is a heat in phone ear speaker from where we listen voice of person on other side and half of the phone from above also get heat and when i complaint flipkart regarding this they arrange a technician visit and technician just check battery temparature by an application called antutu told me that phone is ok and after that when i check that when phone ear speaker get heated and when half of the phone from front and back get hot than i found in website callled www.ORDUH.COM that it is the issue of device itself and when i inform flipkart regarding this they are denying replacement i deserve the replacement as issue is not related to battery it is the issue with device

My problem iam informing flipkart september 22, 40days after my problem not solved flipkart, my issue iam using phonpe wallet just day me checking phonpe wallet 0balance me shocking because me very hardworking making money iam checking phonpe wallet history showing flipkart account debited my money i am not any placing order iam not paid money automatically flipkart account my money debited then me calling flipkart our response please contact phonpe then me contact phonpe our response please contact flipkart because you are money flipkart account debited please contact flipkart phonepe response then me again contact flipkart our again same answer please contact phonpe phonepe again contact same answer phonepe, then me 40days after witing then november 16 iam talk 5 34pm flipkart manager sir response you please 24 hours wit, you are problem 24 hours not solved you please very valuable product ordering cash on delivery through product received you not paid money our manager response then me witing then november 17 me 4 28pm talk you flipkart senior department our response ok you are already my manager saying today wit you are problem not solved you very valuable product ordering you not paid money then me writing 24hours after my problem not solved then me ordering valuable product then me product pick up to coming delivery man me product received then me calling flipkart some time talk you but delivery suddenly me shouting then my mobile delivery throughout iam ordering product delivery return pick up suddenly going manager response our senior department call my mobile saved please help me

My two oreders were cancelled with out my knowledge i orde a puma bagback in my home address and was accepted by flipkart but was not delivered by delhivery courier delivery person asked to come to a place 5 kms away and asked to collect it. Refused to deliver to ordered address. Same case happened second time also both times the order cancelled without my knowledge i complaint flipkart twice but didnt do the needfull as per their instructions i ordered second time but it was also refused to be delivered. I lost my 15 days for this case, need compensation

Order id: od[protected]
Refund not yet credited to my credit card, i'd contacted the flipkart customer care as well as bankers, bank people are very clear that "there is no refund from the flipkart" and flipkart people saying we'll get back to you to discuss further on this regard, annoyed with the customer care response, please help me to get back my money.

Purchased samsung led tv delivered on 25th nov 2017, but installation still not done. What kind of service they are providing. It is nearly 1 month, every day i am calling the installation fellow, today i will come tomorrow i will come what the hell they are doing. They are scheduling installation according to their wish, so kindly schedule according to my convenience not their..

I ordered a phone on 14th nov and i was assured by the customer service executive that i will get it by 17-18th although the delivery date is between 19th-22nd. I haven't got the product till now and i have a 11 am morning flight tomorrow. I live in a hostel so no one would be able to collect the product after i'm gone. I called up the customer service this evening and they gave me # excuses and fake apologies.
I needed that product before a leave. I am totally stuck with no clue about what should i do.
The product has reach ahmedabad and they aren't even courteous enough to get it delivered to me at gandhinagar on priority basis.

I ordered a pair of lee cooper shoe on 04/11/17 and i received the courier by 09/11/07 and the shoe which i got received was big and i search for the small size but unfortunately there was no small size at that time and i cancelled the order and the executive took the shoe return and i got a message from flip kart saying that your return accepted and refund processed and the refund will be done by 17/11/17 but yet i didn't received the amount. So please do the the needful at the earliest.

We have refunded as the idle cooker is not as per details and you have replaced with the same item which we are not asked for.

Please replace the same and provide us with regular idle stand for 30 nos every time we are facing the problem with you

Kindly arrange to replace the item with the required one

At first instance you have showed 30 idles in the cooker but never told about button idles and other shapes.
Kindly look into the matter and send the replacement with regular idle maker stand.

I have recently bought a product (Wall clock) and it was not up to my expectations the quality was very bad and the product was too small, not worth the price i have bought. Now i have requested to return my product n d customer care agent is saying that it can only be replaced but it was written on the product page that easy return is available. Now i want u to return my money.

Ph. No [protected]
Anuraag tanwar

I ordered a samsung galaxy s7 phone (Order no. Od[protected] on date 8th of november in exchange of my motorola 3rd generation phone. As my assured delivery date was 11th of november, i completely formatted my phone, removed all sim cards and memory card and waited for the delivery. On 11th of november i received a mail that there will be a 1 day delay in delivery. On 12th of november when i called to the customer support they said my delivery date has been changed to 16th of november. I patiently waited for 16th of november but in morning i received a mail by flipkart support that my phone won't be delivered due to logistical challenges and that i need to order a new phone and they wanted to talk to me regarding this matter. Today 18th nov till now neither i have received any phone call regarding the matter nor any reply for my mail. Its 3rd day today since i replied to their mail. I called numerous times regarding the matter but i got no help from the customer care. Since 11th nov i was using a bar phone and now i am literally fed up with the service and customer executive response. I actually don't understand the term f assured used by the flipkart. I don't feel any assurance regarding their service. Reordering the device won't solve my problem as i ordered it on a special offer. I am facing lot of trouble due to your service.

Hi team, just now i got a response that dead line is moved to 21st which is 4th time the dead line has been changed in last 17 days. Please go through the attached regarding the issue i have been facing with the recent order from flipkart, it was already confirmed by flipkart that return and refund request will be done and same has been updated in the system. Please find the attached necessary files for the same and give me an update asap. Please consider this as serious note and act accordingly. Expecting an immediate action on this. Thanks

Regards,
Srinivas

​hello sir, madam

The ​order id:is od[protected]

I ordered the mob tempered screen glass for htc desire 510 last week. Yesterday i received the package at the reception and it was brought as damaged it was not pack properly and careful just they put it into the cardboard box which can crush easily. When i open the package i found the box seems to be crushed and i open the box and found another small box which is fold into half which cause the tempered glass damaged. I am very disappointed. I trust flipkart and now i lost faith in flipkart.

Is there any chance to replace the product without paying again. If you are willing to replace or send the product again without paying you again please wrap it careful and put in the plastic strong box which would not crush easy.

The ​order id:is od[protected]

The website which i ordered:
https://www.flipkart.com/mob-tempered-glass-guard-htc-desire-510/p/itmeza6fxvxpg...⇄

Regards
Meera kattukaran

I booked my sofa order on 23 sept.2017 and given delivery date 25-oct-2017 its was not delivered in time after talking long time (One month)
I register my complaint so many time but no proper answer from customs services team every time telling us await for 24hrs out team is working on it.
I already mailed and informed that i cancelled my order due to not timely delivery
I bought to give someone as gift in weeding its over more than one month this is not correct type of business
There is worries about customer and i want my refund with in next 24hrs.

27oct 2017 se complaint ki hai.. Abi tk mera replacment n mila.17nov delivery date thi lekin product pickup n krne k wajh s delivery roke rakhe hai...17nov ko back team ka call aaya tha unse kuch bat hui mene garanty kb tk replacment milega to wo mujse deal krne ko bola 4 din m respons mila to kya aap apna product apne pas rakh lenge. Mene 22 din hue wait kiya hai to kya muje double product diye jo aaj wo muje aise bt kr rahe...?

I had purchased a washing machine as a diwali gift for my sister’s family. It was an online purchase from flipkart. The order was placed through https://www.flipkart.com for a samsung 6.5 kg fully automatic top load washing machine silver (Wa65m4100hy/tl) (Along with its stand and one-year extended warranty) on 16/10/2017. I had paid the full amount of the item, rs 17, 574, through my credit card to complete the purchase.in return, flipkart was to deliver the washing machine within 10 days and perform a free installation with a demonstration within the next 5 days. The machine was delivered on 26/10/2017, but we requested a slight delay in the installation as the required electrical fitting was not in place at my sister’s house. Flipkart gave us 03/11/2017 as the new date of installation and promised to contact us on phone before arriving. But no one came on the given date. On complaining about it, flipkart merely extended the installation date to 10/11/2017. My sister took a one-day leave from her job and stayed home to oversee the installation; however, on 10/11/2017, too, no technician came for the installation, nor did we receive any phone call from flipkart or samsung dealers. On contacting flipkart again on phone, i was informed that they had tried to call us on the phone and that the call was not answered. This is untrue. My sister’s family or i have not received any call from flipkart or their local partners on any of the numbers given to them. Following this, i complained again on phone and, in response, flipkart only set a new installation date to 13/11/2017. I requested them to come on a weekend, but no one came and instead they extended the installation date to 16/11/2017. This date passed too and nothing happened again. My family has wasted a lot of time waiting for the installers to arrive and do their job. On writing a new complaint to flipkart on 17/11/2017, i received the following reply from them: “we have escalated your issue to the concerned team. We assure you that we will resolve your problem by 20 nov, 1:00 pm.”
Moreover, the complaint details on flipkart’s mobile app ‘my orders’ shows inaccurate information regarding the issue: they have marked every date i have reached out to them for the explanation as “issue resolved, ” whereas they have only “extended” the installation date. Also, there is no record in the complaint history on their website of the november 16 extension and my flipkart account help page in current issues section; it says “you do not have any recent issues”. Therefore, in my last two correspondences with flipkart, done on (12/11/2017 and 17/11/2017), i explicitly requested a cancellation of the order and a full refund. Flipkart has only responded by promising a new installation deadline.

Flipkart has taken me and my family for a ride with this unfortunate purchase for nearly three weeks now; as of today, the issue remains unresolved. My family’s excitement of making a special diwali gift to my sister has been ruined by flipkart’s shockingly unprofessional response to us. I need to cancel this order and receive a full refund now. For evidence, i am attaching all purchase related photos and documents. I urgently need help from the consumer forum.
Thanks.