Flipkart Complaints & Reviews

Dear sir/madam,

We place a order for juicer/mixer/ vx96345/ maharaja hsn: 85094010 invoice no. Pl: f25489611 s:s[protected][1] online but after few days when we open, it was found upper cover corner kock broken due to this when we switch on this open up one side. This was old broken as per condition and not found any this broken part in packing.

So, you are humble request to replace the item asap.

Vijay kumar
Mob. [protected]

Sir/madam, no technician came on 8th november 2017. How cheap is your services and your company attitude. Finally i am going to file a fir against your company. Ca manoj kumar garg from: "manoj kumar"sent: fri, 03 nov 2017 14:14:31to: "[protected]@flipkart.com"subject: re: complaint [incident: in[protected]]sir/madam, since last many days you are fixing technician visit and cancel visit yourself. Firstly you communicate that technician will come up to 28 th october 2017, second time you give a date 02 nd november 2017 that technician will come before this date. How we can rely on your promises. We had paid for a product which is defective and we had not used product for a single minute. If your technician will not come today there will be no other alternate with us to file a fir against your company and company&#[[#]]#39;s director. Even we are going to file a serious complaint against your company in mca. From: "customer support" sent: fri, 03 nov 2017 13:43:06to: customer subject: complaint [incident: in[protected]]flipkart emailer hi,?? Order id-? Od[protected]? Product-? Redmi note 4 (Dark grey, 64 gb)? Thanks for writing in.?? We&#[[#]]#39;re sorry for the trouble you had to go through due to the above product.?? We&#[[#]]#39;d like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.?? Hope you&#[[#]]#39;ll understand. We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Regards, ravinderjeet kaur flipkart customer support
Flipkart customer support[protected]:19:28)
Hi,

Order id: od[protected]
Product: redmi note 4 (Dark grey, 64 gb)

Thank you for writing in.

We understand your concern about the above order and we are sorry for the trouble you had to go through.

We would like to tell you that the technician visit has been arranged for your above order and this will happen by november 08, 2017.

Once the technician approved the product defective, the replacement for above product gets approved.

For further queries, you can write back to us and we will be happy to help you.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope this helps.

Regards,
Sakshi goyal
Flipkart customer support
Your query[protected]:14:48)
Sir/madam, since last many days you are fixing technician visit and cancel visit yourself. Firstly you communicate that technician will come up to 28 th october 2017, second time you give a date 02 nd november 2017 that technician will come before this date. How we can rely on your promises. We had paid for a product which is defective and we had not used product for a single minute. If your technician will not come today there will be no other alternate with us to file a fir against your company and company&#[[#]]#39;s director. Even we are going to file a serious complaint against your company in mca. From: "customer support" sent: fri, 03 nov 2017 13:43:06to: customer subject: complaint [incident: in[protected]]flipkart emailer hi,?? Order id-? Od[protected]? Product-? Redmi note 4 (Dark grey, 64 gb)? Thanks for writing in.?? We&#[[#]]#39;re sorry for the trouble you had to go through due to the above product.?? We&#[[#]]#39;d like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.?? Hope you&#[[#]]#39;ll understand. We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Regards, ravinderjeet kaur flipkart customer support your query[protected]:21:35)
Sir/ madam, no technician comes from your side. Your company is misguiding and cheating with customers. By such acts and conducts your company contravened the various provisions of the cp act 1986 and are liable for facing the trial for deficiency in services, unfair trade practice and restrictive trade practices in the op
Flipkart customer support[protected]:43:01)
Hi, � �

Order id-�od[protected]�
Product-�redmi note 4 (Dark grey, 64 gb) �

Thanks for writing in.� �

We're sorry for the trouble you had to go through due to the above product.� �

We'd like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.� �

Hope you'll understand.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Ravinderjeet kaur
Flipkart customer support
Your query[protected]:21:35)
Sir/ madam, no technician comes from your side. Your company is misguiding and cheating with customers. By such acts and conducts your company contravened the various provisions of the cp act 1986 and are liable for facing the trial for deficiency in services, unfair trade practice and restrictive trade practices in the open market with the consumers. The aforesaid act also falls within purview of the competition act 2002 by which such unfair trade practice in the open market shall be immediately stopped and license etc obtained by your company by any authority or agency are liable to be cancelled. Your act showing that your company is selling defective material to customers operating through fake vendors. If you will not reply shortly, i will hand over the matter to media and file a suit against your company. Manoj kumar garg and shaloo jainfrom: "customer support" sent: sun, 29 oct 2017 13:00:10to: customer subject: complaint [incident: in[protected]]flipkart emailer please ignore previous email. Hi, thanks for writing in. Order id - od[protected] product - redmi note 4 (Dark grey, 64 gb) we are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product. We would like to tell you that, the seller will not provide refund for the product. We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017. Hope you&#[[#]]#39;ll understand. Regards, chowdam saroja flipkart customer support flipkart customer support[protected]:59:12)
Hi, thanks for writing in. Order id - od[protected] product - redmi note 4 (Dark grey, 64 gb) we are sorry t
Flipkart customer support[protected]:00:05)
Please ignore previous email.

Hi,

Thanks for writing in.

Order id - od[protected]
Product - redmi note 4 (Dark grey, 64 gb)

We are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product.

We would like to tell you that, the seller will not provide refund for the product.

We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017.

Hope you'll understand.

Regards,
Chowdam saroja
Flipkart customer support
Flipkart customer support[protected]:59:12)
Hi,

Thanks for writing in.

Order id - od[protected]
Product - redmi note 4 (Dark grey, 64 gb)

We are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product.

We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017.

Hope you'll understand.

Regards,
Chowdam saroja
Flipkart customer support
Auto-response[protected]:04:53)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:04:45)
Sir/madam, i ordered a mobile (Red me note 4) on your website on 17th october 2017 to gift my wife and i got delivery and paid in cash. As i opened the packet and put mobile in charging and put my wife vodafone sim in to the mobile, i comes to know that mobile is defective. My wife sim become defective and her number is not working in any phone. Within 30 minutes i lodged a compliant for return the product. Lots of talks has been completed with your phone representatives but all goes to waste. Till date my product is neither replaced nor your company made refund to me. By this you are going to throw your company image in garbage. Please let me know whether your company is going to replace/ refund otherwise i will go to print media or social media and filled a suit against your company for harassment. Manoj garg[protected]please finds the details about order and replacement in the attachments

My accountmy orders
Od[protected]
Delay in delivery - redmi note 4 (Dark grey, 64 gb).
Track

Redmi note 4 (Dark grey, 64 gb)
Color: grey
Seller: truenet commerce
? 10, 999offers: 1
Return requestedyour request for return is being processed

Technician visit service
Expected by sat, oct 28th &#[[#]]#39;17
Replacement status
View details

Replacement

Hi team,
I placed on order on 11th oct - flipkart big billion day for the above mentioned product & i paid for it. Its been more than a month still product not delivered/ no assurance on delivery. Instead they keep requesting me to cancel the order after making me go through all the pain they gave.

Spoke to about 25-30 care executives
Multiple escalations
Multiple email follow ups. If possible check the call logs & emails
Kindly take a strict action against them & help me get my product asap

Below are the order details:
Order # : od[protected]
Product name: whirlpool 190 l direct cool single door refrigerator (Twilight regalia, wde 205 3s cls plus)

Order id - od[protected] i book a loptop on 10/nov/2017 and it delived on 13 nov. And i saw this loptop this is damage product form the back upper side of right corner of keyboard. And alos the display is not properly fuctional. They said for display that drivers are not in loptop that way that problem but laptop are alos damege for hardware. Plz replacement this laptop so i continues take service form flipkart. Thanks
Regard gaurav

Respected sir,

Tracking id fmpp[protected]

Today is 20 th day but still i don't know what is the region why they return or rejected my order of my still i have not got any proper region when i called flipkart service center they said sir plz wait 24 hours we will delivered your products but i think 20 day passed but till i don't get reply.

When that my order arrived in ahmedabad on that time they did not delivered that delivery boy came at my home they did't given any proper resion they return from my house. When i have called call local ekart local authority they said me if you want your product then you will have to come in our office. Otherwise we will return that project after that i show online deliver status they rejected my order without any region.

Daily i have send mail & call to flipkart and ekart authority they haven't given reply.

Thanks
Prince
[protected]


Complaint status
[oct 11, 2017] flipkart customer support has been notified about the posted complaint.

Flipkart customer care's response, nov 10, 2017
We will revert on customer complaint.

Flipkart customer care's response, nov 14, 2017
We have interacted with the customer and requested customer to place a fresh order and provided the exchange phone is not damaged, the order shall be successfully completed. Hence, closing the complaint from our end.

Updated by lalitprasad, nov 15, 2017
Sir
I got call from flipkart but they did not tell me the solution and region why they return or rejected my order now they closed the complaint from there side really it's shame full for flipkart

I'm gowtham kanna s. I ordered a samsung galaxy s7 on nov 8, 2017. I paid rs. 70 for two day delivery, which means i should get the product on nov 10, 2017. I ordered this mobile by exchanging my xiaomi mi max prime. Person from ekart logistics came by nov 10, 2017. And he told that it's not updated in ekart server as an exchange, only after it updates in ekart server he told that he'll deliver the product. And he took it back with him. And monday nov 13 2017, i called him, he told it's raining, so go and collect it from padi hub. And i went all the way in rain to collect my phone. Who pays rs.70 for fast two day delivery and collects it from hub? Is this the service you people give. Here are my complaints.
1. Product didn't get delivered in two days. Took 5 days.
2. I collected it from hub by getting drenched in rain
3. Delivery person wasn't responsive.
4. Problem was with flipkart server or ekart server. Why should i compromise for this?

I'm highly disappointed with this. I'm expecting an answer and compensation for this. If i don't get any response, i'll go to consumer court and file a legal case over this issue.

I have ordered 6.5 kg front loaded washing machine and i have received top loaded. I have returned product but even after date of delivery i haven't received my product but my emi has commenced and the product was shipped today but flipkart support shows a false information that product was shipped on 32 october. Please review and take action immediately or else will be complaining in consumer court.
Order id: od[protected]
Contact me [protected]
Naresh

The mrp of iphone 7 on various websites and also on the apple website is 49000 for 32 gb. But the seller on flipkart website listed it for 56200 and then put it on an offer at a discount price of 11000, which means the phone will be bought at almost the original cost. Then what is the benefit for customer who's been attracted to this offer? It is a flipkart assured product and how come the website doesn't make sure that the price is not as per the market listed price. If the sellers wanted to give an offer then please make sure that you provide offer on the market price even it is a discount of 2000. But don't increase the price of 7200 above the market price and then act as if you are providing an offer of 11000.

I attempted a purchase on 13th october 2017 for the amount of rs 1124 but the transaction was declined with flipkart but the money was deducted from my bank account. I followed up with my bank who confirmed that the money has been deducted from my bank account and that i need to contact flipkart. I spoon with them and they have confirmed that the transaction was declined and will keep me. Informed about the refund status. Its been over a month and no revert. Ive also tracked a complaint about this situation. Complaint number is in[protected].

I'm very concerned about this as its fraud on flipkart behalf.

Looking for resolution

I have ordered opositive aviator sunglasess form fliplart my order id is od[protected] and order date was 15/11/2017. When i was opened the box the product did not in the box. Cost of the sunglasses was rs1199. Sir i'm student this amt. Is very big for me. I have ordered so many product from ur website but this time ur service does not make me happy. Sir i want to inform you that the same product is also available in amazon co. And the rate is rs999/ which is cheapest from your website. But i choosed your service becouse i was thinking, your service is excellent but becouse of these incident i will think two times before buying another product from your website.
Sir kindly please refund my money..

Shivam kumar

Sir, this company provide me a Really disappointed and haterd service.
I mean before this I was the big fan of this company..
But not this company shows there real face.
My order id is- OD[protected]
I have returned the product on my own expenses to there wearhouse (banglore).
And it it received on 31 Oct. But still they not give my refunde with my sending changes.
Pathetic service.
Please help me.

Against order no. Od[protected] dt.11/11/2017, placed by my son jeyaganesh, mobile redmi note 4 (Gold, 32gb) (Imei[protected]) was delivered to me on 13/11/2017. Vide tax inv. No.#fabauc[protected]. Efforts made to make use of the mobile has become in vain. Swiping/scrolling and tapping on the screen is mostly failed. This very new handset is found to be quite useless.
Though the defect was informed to the persons who had called me thro' phone no.[protected], in detail, they try to convince me by diverting the issue, without resorting to proper action for the replacement of the defective item.
Either replacement of the defective item by a new good handset under proper demonstration, or else refund of the total bill amount of rs.10999/- is required and requested.
S. Balamurugan, mob:[protected]
Mail id: [protected]@yahoo.com; [protected]@gmail.com

I ordered one mobile handset at flipkart on 18th oct. It was delivered on 23rd oct. Product was not as per specifications and i raised the issue with them.

They advised that product will be replaced and then delieved the product forcefully on 28th oct in a forged manner.

They coaxed us and forcefull delivered the replacement product to my teen son in my absence.
Once we refused to take delivery if product is not of correct specifications, they asked to open the box, with a promise to take it back if product is not correct. Once opened and product was faulty again, they refused to take the product back as it is
Opened (Though product is not correct).

Courier guy forced the delivery to
Teen son and then advised us to write to flipkart who will do the needful.

Flipkart offered us inr 500/ to accept the defective product.

They are not publishing our feedback. Very unethical feedback system where they refused to publish my feedback as it
Mention the rival company. I was forced to remove the word
And i am not sure if this was published thereafter or no.

Let me if you need more details.

Thanks and regards.

Sanjay kumar

Order id - od[protected]
Product - honor 8 pro (Midnight black, 128 gb)

I have purchased the lg 80cm (32 inch) hd ready led tv from flipkart on 31st oct 2017 and has given the assured delivery date as 6th nov 2017. The order no was od[protected].

The product did not delivered on 6th nov 2017 as promised and they have revised the date to 9th nov 2017 without informing the customer. When i had a telephone call to the customer care colleague on 7th nov 2017 then they have given concrete assurance delivery on 9th nov 2017. And i have received the call from their third party courier service gati ltd on 9th nov and they have mentioned that they are going to deliver the product and i also received the confirmation message from flipkart as well. At the end of the day i realized that they have cheated me again by giving fake promise.

I again had a telephone call with the customer care guys then as usual they took the complaint in[protected] and asked me to wait for 24 hours for solution. After 24 hours again no reply and no response from flipkart.

On 11th nov 2017 again i have sent an email to the customer support, grievance cell, escalation team to understand what went wrong with my delivery and why flipkart unable to deliver the product, after making 3 promises. On the next day, as per the common practice i have received the reply from the colleague and this time also they have again promised to deliver the product with 1 or 2 business days and claimed that they would resolve the issue. Ref incident - in[protected] with in 2 days.

On the next business day, i again received the call from gati and they mentioned that they are going to deliver the product at the end of the day. Interestingly i received the same information from flipkart as well via message. But at the end of the day nothing happened and as usual no reply from flipkart. They cheated me again. After 2 business days also again no reply from flipkart. This is really bad and fake promises by the team. I have wasted lot of time to follow up the flipkart for my delivery. Still no one is responding and no one is trying to resolve the issue. I don't understand why can't they get back to the customers when they can't resolve the issue.

I called multiple times to the customer care service and no proper response and instead giving false promises. Why can't we get genuine answers and why you guys cheat the customers again and again?

Very disappointing service and poor communication from flipkart.

Regards,
Sudarshan reddy

I have purchased honor 9i on 31 oct 17. Product delivered to me on 06 nov. Product was not as per specification and overheating problem was there. Product was with 10 days refund replaceable warranty. After my complain their engineer is visited and make report. Though he has mentioned that both 4g sim will not work. But he has not mentioned anything about heating. After that flipkart closed the request. And mentioned refund can not be done. Then i asked for replacement or refund again which they are always cancelling. Now again they are asking technician visit for manipulate the report.

Ordered a phone during heavy discount & now they denied giving it to me and seller has revised the price to normal at the very next day, now flipkart has denied taking my exchange phone by saying the phone is heavily damaged though it is not heavily damaged. I also ordered the tempered glass for it which was delivered before & they are denying to take it back too. Now what should i do with the tempered glass i ordered and pain they caused me? I want the same phone at same price which was at same discounted price. Please help order id - od[protected]

The order was not delivered on time and was showing as reached guna since 6-nov-17 through "gati" which is the same place as my location, however even after delay flipkart was least bothered about it. When i called flipkart i was informed that issue is due to logistics problem and same shall be replaced withing 02 days. After 04 days issue was not resolved and today the order is cancelled showing as order cancelled by the seller. I myself contacted "gati" and they informed that order delivery was put on hold by seller/flipkart and now is cancelled by them. Now i am asked by flipkart to place a differrent order!!!. This seems like mala fide / bad faith intentions on part of seller & flipkart, you guys accepted the payment upfront and after goofing around for 14 odd days you have cancelled the order as per your wishes. I even doubt whether it was washing machine which was sent through "gati" or some bogus item just to generate docket id. Customer gets harassed, his time is wasted, his money is locked and you guys have a win win situation. Is flipkart not accountable??!!!

I have not receive my refund of rs. 444/ - and rs. 697/ - my banker said contact your merchant and merchant said contact your banker. This is first time happen with me i am really very disappointment with this negligence and unprofessional work from your side.

Kindly refund my amount asap. My register contact number is [protected] and register email id is [protected]@gmail.com

Dear team,
This is to bring in your notice that recently i bought a mi a1 phone (Order id :od[protected] but the product delivered to me was faulty, it had overheating issue.

Like a loyal customer who had trust on flipkart and also being a fan of mi phones, i raised a replacement request (Which i regret today), hoping to get a quality product.

But all these doesn't ended here. Instead of giving me an immediate replacement, i received messages like we will contact you on so and so date.. After receiving these kind of messages twice or trice, finally i called up the customer care and after a long discussion my replacement request was approved.

But to my utter shock this time also i received a defective piece. The camera of the phone costing rs. 14, 999 was not working. It had some hardware issue. This time when i approached customer care (Within 10 days) i received an answer that according to their policy they cant initiate a refund or replacement and told me to visit mi service center.

The entire incident was very disappointing and caused a huge inconvenience to me. Here i cant see "flipkart assured - our promise to deliver quality products" getting fulfilled anywhere. Moreover this kind of incidents are a big hit on the trust of customer on flipkart and also raises a lot of question regarding the service being provided.

Why a customer should suffer for mistakes done at your end. Here both the time a defective product was delivered. If not a replacement, please provide full refund. Stop creating such inconvenience and deceiving customers like this.

Kindly find a more suitable way of settlement. Accepting your mistake will help to retain more customers in future.

This month, i have ordered online first time - style in ride tata indica car cover - 1 no. Grey colour with one free bag..
I received it in poor quality black colour car cover with no free bag
I returned it and got back as return a different colour black and red and no free bag.. On requesting customer care, i returned it again and i got the same first piece which is dull black poor quality car cover and no free bag..
They are asking me to return it for refund.. This is not acceptable.. I am asking for correct item which i ordered first but they are refusing to send.