Flipkart Complaints & Reviews

My complaint against flipkart online shopping website, regarding order id : od[protected], i placed my order for "black sandstone" color but received "grey sandstone" colored handset.
This is not only concern, mobile is also defective as it is not connecting to mobile network. I requested to replace the mobile then i got a reply from flipkart customer care that they are rejecting my replacement request because of high numbers of replacements & returns in my purchase history & i'll not ever log in to my flipkart account again.
I just want to know if i got any different, faulty, duplicate or broken product then they want me to keep it?
& if i requested for any return or replace their concern team have to check my complain & if found my complaint genuine then they provide me replacement or refund.
Now in my present complaint regarding order id : od[protected] karbonn k9 smart 4g volte mobile price rs. 4090/-,
I received different item.
I placed my order for "black sandstone" colored mobile handset & flipkart send me "grey sandstone" colored mobile handset. Here i'm attaching images of invoice & mobile box where you can clearly check, in invoice "black sandstone" color & imei no. Of the handset & on box "grey sandstone" color is mentioned & imei no. Which is same as in invoice.
This is not only concern received mobile is defective or faulty as it is not connecting to mobile network after inserting the sim card.

Where is my mistake to get different or faulty item which i ordered? If not, then why should i suffer.
If flipkart doesn't have item which i ordered they must ask me to change or cancel my order before shipping it. They have no right to change any order without permission of a customer.
I requested them for replace or return on the same day i received the product, my flipkart id logged out & not getting log in, then i send them an email & received a reply in which flipkart customer care quoted "we'd like to let you know that your recent request for a replacement/refund has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account."
Just asking "history of returns" they are cancelling my request of return/refund.
If the supplied product is not as it was mention or defective by any reason then how can they reach up to any conclusion to refuse return /refund.?
If their computer system has detected me as a bad customer than why flipkart made this supply?
They must blacklist their fraud or cheater sellers who are trying to cheat customers.

My sincere request is to go into the matter and settle it.

My account deactivated since long
I want to see that my account gets activated. I am deprived of good offers by flipkart by deactivation of my account. The reason cited about this step by flipkart is that there are many returns of ordered goods and fee quent cancellations. This is natural process. If customers does not like goods they are bound to be returned. He does not have privilege of inspecting goods but has to go by what ever described by seller and pictures posted. O

Hi, this is to bring in your notice that i have ordered lakme pm 11 lipstick whereas the product delivered to me was bm 11. These products are not refundable or replaceable as per instruction but why will i pay for a product which i have not purchased. Sharing the order i'd : od[protected].
Please contact me at [protected] and help me to deliver the product i have purchased. Flipkart being such a huge merchandise definitely doesn't want to lose customer faith. Will be waiting for your response.
Prasun dutta.

Dear sir,

This is amit mishra, i purchased lenovo k8 note @rs.11, 000/- but its user interface is not upto the mark and i did not like the working of lenovo phone. Flipkart has easy "return and refund policy". I called customer care on the date the product delivered to my house and told the customer care executive of flipkart about that i am a loyal customer and i am not getting the customer satisfaction with this phone and if they can exchange it on first-time goodwill gesture, they bluntly denied and told me that i used to buy cheap product from there website and disconnected my call. Name of the executive is mr. Sanjeev, he didn't listened to my complaint and not gave me resolution.

Flipkart is a big brand and if a big company like this can not resolve my issue then who will?? I guess in that case i need to visit consumer court and sue this company.

I just want this phone to be returned and get my money back. I have been a loyal customer but i guess flipkart has lost one of its loyal customer.

Regards
Amit mishra

Roti maker sent to me is having rust and it seems that the used piece has been sent to me.

I do not want to keep the same. Its not according to our family needs.

Please take back immediately and return my money.

Its quality is very poor. Its not as per the advertisement. Company has cheated me by sending old piece with rust.

Waiting for your response as soon as possible.

Please provide clarification of pending orders which is still not delivered.

1. Mi max 2 (Black, 64 gb), i have received last communication that team is looking into mater and then i am not able to log in, as account is blocked from end so no issue can be raised on portal. I am not able to reset password also as it is showing unable to update

2. Not getting invoice has lead to loss of rs.30000 plus

3. I am mentally harassed by no response from your customer care despite several reminders and just met with accident.

4. Provide me order details for delivery of different model mobile delivered and which was supposed to be replaced.

5. All delivery which was returned was not delivered to self and as account was locked could not track them or raise request
6. I have received information that you are linking my account to some unknown number and claiming as mine. Please veirify.

I have already dropped you mail on oct 17, nov 7 and many call and reminders on your customer service but no response.

Please do the needful as iam requesting to send xolo era1x batter instead of xolo omega 5.5 which small and not fitting in my era 1 x mobile requested to customer care and all your telecall number but proper action is not been taken if i order a t shirt and that is not fit to my size will you send the same size or fitted size same this iam asking xolo omega 5.5 not fitting to my mobile and in replacement also sending the same thing kindly send xolo 1x era mobile batter whatever extra amt will their iam ready to pay

Sir, i purchased ivoomime3s mobile from flipkart, and 1 day they working ok, after that overheating and starting problem as per flipkart policy i complain with in 10 days. Flipkart person checked my mobile and said ok mobile is not good u will get hand to hand replace mobile. After they dispatched mobile and it's come jamnagar but courier person said that i have not ordered to replace this mobile, then i again complain that issue again flipkart person checked mobile and again mobile dispatched. But again courier boy not changed mobile. And say again u complain. I complain and they gave me 23.11.2017.
I totally harassed this issue plz help me
Thanks regards
Ajay nanda

I have order 8 Tupperware Best 4 Containers Lunch Box's in flip kart. Today I have received 3 out of 8. Instead of Tupperware Best 4 Containers Lunch Box, I got TOPWARE brand. Which is nothing but cheating a consumer.

Sir, two times they send battery which is not booked. They said return the money rs.1139. They taken my bank details. After one week they said it is not possible. They send battery cost is rs 600. For your inform. Both photo are send to you sir. Which is my booked what they send. Kindly do the needful. Thank you sir. V. Kurma rao visakhapatnam. Phone no.[protected]. Email. [protected]@gmail.com

Dear sir/madam,

I ordered above mentioned watch from flipkart website. I got different product and also damaged product. So i refunded the item. They sent me a money through the phonepe wallet i tried to withdraw the money we got otp to my mobile and we got message like successfully withdrawal done. But money did not credit in my bank account. We already contacted to flipkart and phonepe. But i did not get call or message. So kindly solve this issue.

My flipkart account has been deactivated and now i want be activate it but it is not activating. I have 2 accounts, one with mob. Number and one with email id.
When i enters the mobile no/email id, and the password it shows "account is inactive contact the customer support to reactivate it".
I want to merge the both accounts (Email account and mobile number account) as one. And need to activate that account.
Pl solve this problem..
Email id : [protected]@gmail.com

I had purchased a wall clock in october. Since the quality of the product was very bad, i had requested for a return but flipkart had repeatedly cancelled my return request for no reason inspite of my multiple phone calls at their customer care centre. I want to return the product with a clearcut refund and don't want the same bogus quality product in replacement.

Patehtic experience, since i have booked it, i am not reachable to courier and flipkart is saying some body will contact after 8 days and that too just to ask what has happened

Paid of shoes i ordered are missing in jaipur, several times i enquired about it no one paid attention my order no was 108 ordered on nov 19 2017

Request to flipkart is to contact me asap

I ordered a blackberry shirt from flipkart but the product delivered was a used product with stains and without any price tag or blackberry tag. So i asked for a return immediately. But unfortunately the returns was denied saying tag missing.
Now what can i do with this when the shirt i recieved was a used one without any tag
The customer service failed to resolve my issue
Copy of the complaint given to government of india official forum consumerhelpline.gov.in ([protected]) but they will take a week to escalate and direct flipkart at higher level and take necessary action

I placed an order before Diwali, I returned that lehenga dress before a day of Diwali itself but I didn't get the amount so far. the expected material was not good. its not same in the exact which you had shown in the flipcart page. moreover, the cloth was too short. no embroidery work in that shirt like in the view pic. i have sent my bank details to refund my amount earlier itself. kindly go through it and do the needful.

I ordered my womens nike shoes of 3013/- from flipkart on 8th oct and as the shoes was first copy i returned it the next day. I immediately applied for the refund too but now it's more than 1 month and i didn't got my refund back. They are not even helping me in this issue. The higher management is least bothered. Today it's 19th nov. Flipkart sucks totally.

I have purchased lg 80cm (32 inch) hd ready led tv order id:- od[protected] cost is inr 15248/-.

I have initiated return and refund the money on 30-oct-2017 & the return is accepted on 11-nov-2017.

I have calling to flipkart care lot of times. However the issue not yet fixed & they said that issue will be fixed before 01-dec-2017. Hence i need refund will done before 25-nov-2017 b. Coz my credit card billing date is 25-nov-2017.

My registered contact number: [protected]
July i purchased a kobo shoes that i returned on aug 11th but i never got my refund back. It's been over 4 months and i still didn't get any resolution.
During this period no one called back to check if i got my refund. And whenever i called they told money sent back to source give some more time.

They even told me that i just spoke to someone thrice between july till now. As if not professional not to maintain any record of staff's who handled my complaint or enquiries.

It is very disappointing to highlight today they disconnected my call twice already while i'm typing this complaint amandeep singh who said he is a floor supervisor also disconnected my call. I'm waiting for his call back let's see.
He also mentioned that he is not the right person to talk to if i have a complaint as there is other quality department to take care of this type of complaints. There is no ownership taken for it.

I have still not received any credit on my credit card account for the same. I can share a copy of my statement as well.

But i need my money back or credit of the same in my clipart account.

I hope someone will look into it and expecting faster resolution with better tat as i have already waited for more then 4 month for my money.

I ordered a moto x4 smartphone with the exchange offer on my moto xplay, i was a getting a total discount of rs. 6170/- on the flipkart app which had run all the tests and registered the information. But when the delivery guy came to my house, the imei number somehow didn't match with his data. This is messed up and they are cheating me. The guy returned without giving me the phone. I called the customer care and they took 2 whole days to resolve the matter and told me i had to re-order the phone. Now i'm getting a discount of rs. 3170/- only... They did all this only to reduce my discount! Lenovo made a huge mistake by selling moto x 4 as a flipkart exclusive... Their online market is gonna crash!