Flipkart Complaints & Reviews

Flipkart customer service centre and flipkart is mentally harashing me by not giving refund of rupees 14170/- from last 2 months.

Order id: od[protected].

If any thing happens to me due to depression flipkart would be responsible for that. I am calling flipkart daily since 12 oct 2017. I have wasted my lot of time and money because of flipkart. I want compansion with my refund or else any thing which will happen flipkart would be responsible for that.

As mentioned above, i got message from my bank that "thank you for using your kgb rupay atm card for purchase of rs: 729.00 on pos at flipkart mumbai mhin" after that i verified with my bank and that amount was deducted. So, please help me to sort out this problem and try to cancel that transaction and please credit my amount. I thought this type of things will not happen in flipkart. So please sort out this problem

I ordered a headfone jblt250si on 1st december mrp 2499. It's offer price was 389 including 40 delivery charges but yesterday on monday december 4th 2017 i received a message that your refund of 389 has been successfully processed.
It means my order was cancelled without any reason i made a successful payment through phonepe app but i don't know why company cancelled my order.

Hello, on 03/12/2017 i've ordered for skullcandy s5lhz-j569 anti headphone with order number od[protected] items). It was coming at a discounted rate of rs 495. I've made the payment of rs 20 with flipkart gift card and the rest with my debit card. The payment was successful and everything was perfect. I was happy that i will be getting my two headphones by tomorrow (04/12/2017, which never happened). The next day (04/12/2017), when the order was supposed to be delivered, i received a text in my registered mobile number. It stated that the seller have cancelled the order and i will receive a refund by 12/12/2017. I was so surprised with that. Because i've been waiting for this and without any communication how come such a big organisation like flipkart can cancel an order, when the customer have not asked for that. I think this is a pathetic customer service and being a regular flipkart customer i really fell cheated. I don't have enough word to express my frustration. I've bought many things from flipkart and it was good that is the only reason i also ordered for the headphones.

At the end of the day once again i really feel cheated enough and you guys have to resolve this for me. I want my product at the earliest or else i will have to escalate it to consumer forum. I've contacted flipkart customer support and spoke to

Sk farhan however the response was not satisfactory. I asked him to open a complaint which he didn't do, i also asked to escalate the case to his manager and he denied to do that. Hence i'm writing the mail.

I am a customer. I will order for something which i can see on your flipkart website, and the order was of course made from your account so there is no fault from my end. If its a mistake from your end, then you have to resolve that, its not my look out. Its an unimaginable customer service that you guys are proving. The advisor whom i spoke to even didn't acknowledged the issue. Flipkart is proving appalling service. I'm really dubious about the fact that whether i will buy from flipkart any more or not.

I've also mailed to your ceo [protected]@flipkart.com though i don't know if its the correct email or not. However i would expect you would look into this matter. And i want my product anyhow at that price. Or else i will complain it to consumer forum and i will post in social media about this.

Expect to get a reply at the earliest.

Thanks,

Siddhartha chatterjee

I have purchased shoe of reputed brand (https://www.flipkart.com/erke-running-shoes/p/itmeqkeyr6ggspu3?pid=SHOEQKEYZCGW...⇄ from flipkart and just used 10 days only.in this short span of time it has been torn. Flipcart is now denying for and refund or exchange. Can you pls help me out. (Order od[protected]

Rergards
Rahul kumar jha
[protected]

I placed an order from flipkart on 3/12/17.
The order was placed successfully and the amount was debited. Later they canceled the order and told to place a new order after raising the product price.

This is the second time i am facing such poor fraud service from them.

Please try to deliver the item as mentioned in the order. We expect some quality service from reputed sites like flipkart. Please stop fooling people like this.

Kindly provide a solution.

Thank you

Dear flipcart,
I bought a mobile model ivoomi me3s
Received date 4/12/2017, my brother was not satisfied in this model, i want refund my money.
Kindly do the needful asap
Mobile cost 6500 rupees,
And i add the invoice copy photo, the supplier is not responsing, flip cart will take responsibility to refund the customer money, otherwise will won't trust flipcart, i hope flipcart is give a solution for valuable customers.
Thank you
A riazudheen

This has turned into a joke! I've been waiting for the egv since the 29th of nov and it's been a week since and i've received no refund through egv.

When i was contacted by the social media team on the 3rd dec, they said that there's a technical issue with the egv issuance sitewide on flipkart. How covenient!

So the technical issue isn't getting resolved even after a week (Since 29th of nov)?!

My phone was picked up for return on 26th of nov and i've been without a phone since then (9 days... And counting).

Find the attachments.

Stop this scam flipkart. We've had enough!

3rd dec'17 i ordered a jbl over the ear head phone. Its offer price was rs 349. Delivery rs40. The order had been placed and i had received confirmation sms notification regarding the same. But on 4th dec'17 4.31am the order got automatically cancelled with no proper explanation what so ever. This should be purely considered as breach of contract! Thanks and regards suvankar nath contact: [protected]@gmail.com

I have ordered a microwave from flipkart on 21st november. My order no is od[protected] they assure me to deliver it on 24th november, but i didn't receive any order then i called they told be it would be deliver till 30th nov. I waited for the order but its still not get to me. I complained on flipkart several times. One of the complaint no. Is in[protected]. They just told me that they called me but i didnt receive any call

On 2-dec-17, I ordered for Toothbrushes (order Id OD[protected]. I re-ordered the same item what I had received in Jan 2017 (order Id OD[protected]. But this time the toothbrushes I received are not same as shown in the picture and what I had received earlier.

On 25th november i placed order of 4 dresses. Their expected delivery date was between 1st to 4 dec. I have not yet received my two dresses with ekart id ekart logistics - fmpp[protected] and ekart logistics - fmpp[protected]. It has been updated on website that both have reached nearest hub on 1 dec. Customer care executive are unable to solve the problem. They are saying that item's current location is not available. Please help as i have to leave for vacation on 7th.

I had ordered a headphone on flipkart worth rs 349 after discount on address to my cousin as a gift.. But flipkart cancelled the order next day saying that it was cancelled by seller as they placed wrong price due to unforseen errors.
When i called them they said that they can't do anything.. No re-order of same product or no compensation.. They said that they could just ask seller for some gift voucher..
That item i ordered was "flipkart assured".
I had to feel down.. As i had told to my cousin about gift and now flipkart is doing this..
How can i ask them to solve problem.. On phone they are just saying.. We can't do anything sir..
Its a setback actually..

I ordered two quantity of jbl headphone order id - od[protected] on[protected] and payment done by my debit card but today[protected] morning i received a message your order is cancelled how they can cancel my order
Without my knowledge even i paid. My time, data, etc are wasted they are cheating customers.. Please take a action against them

I ordered for the headphone on 3/12/17 and today the order got automatically cancelled which is a breach of contract and trust given to customer
So i need immediate action to be taken against the company with regard to this fraud offers. The cancellation of order without any prior notice to the customer is completely unacceptable. Once the customer places an order it's the responsibility of the customer to fulfill it

Dear flipkart,
I have ordered a products on flipkart since very long i have ordered lots of product but i have never face such a problem like this. This time i have ordered a product of syska trimmer with above order id number for which i have done payment online as i have received the mail from your end. But despite of making a payment on time i am not receiving my product on time. I called customer care 3 times, 2 times they assured me that you will not suffer any problem and they assured me for this but the third time when i called customer care that the delivery boy is standing outside my house and he is asking for the payment and i told him that i have already paid online he said that the payment is not updated yet then again i called customer care there a lady talk to me and i told her the same problem but still no solution for me she said it will take around 24 more hours to get your payment updated. I asked her why? She said because its a routine procedure. I said if it is a routine procedure then why didn't u told me earlier or why you send me a mail to do the payment online. She said it's a mistake will take your feedback and do it for the next time. But still my problem is not resolved and i am facing the same problem. I told her that i will complaint about this on flipkart and also on rbi also that once you have taken my payment and you have not given any sort of reciept to me and making me fool out of it.. I'm very much and how it with this type of behaviour of flipkart that once you have taken the payment you have not given the reciept and not updated the same even if i have ordered the cash on delivery option. The other option for paying online was given from your end and you have not mentioned anything like i will not get the payment updated in less than 24 hours. It's been shameful that now flipkart becoming a reputed and trusted site still you are not taking your customer seriously. But i will make sure that you will get for what you have done.

Neeraj balyan
Advocate
Ph. No-[protected]

On 3 dec 2017 i was oederd the jbl headphone. And placed it. And i had get message also for placing the order.
But on 4 dec i see they cancle my order without asking me or permission.
And when i called them they told me that there is seller problem.
If there is problem then it necessary to informed me. But it is totaly wrong
I gave screenshot of placing orde from my side and cancelling the by them

I purchased a macbook air from flipkart in jan, 2017 which worked fine until last month an stopped switching on all of a sudden, it was still under warranty hence i took it to apple service center and they said that it is a common battery issue which can be fixed easily but later 2 weeks i got an email saying it is a paid service since there is a liquid corrosion on laptop and doesn't cover warranty and sent a quotation of 52, 000rs whereas the actual price of laptop was 63, 000rs. I am 110% sure from my end that i have not dropped even a single drop of liquid hence i complained the same to flipkart that i have not dropped even a single drop of liquid from my end so there are chances that maybe flipkart has sent me a defective product which stopped working within a year itself but flipkart kept denying over and over again. The same things i explained to almost 20+ executives on every call. I was concerned that if i end up buying the same laptop again and if the same things happens again if i am being blamed falsely then i cannot keep spending 63k in every 8 months though the product is under warranty, i was fed o[censored]p explaining to flipkart team over and over again that i have not dropped even a single drop of liquid and i am 110% sure about it but they never believed and in the last few calls they literally said that they cannot help post which i asked to send all the call recordings of the case but they are denying even now. I have all the email conversations but the call recordings they are denying. I am upset with flipkart that i am being blamed for no reason instead i should be blaming flipkart for sending a defective product but it happened vice versa and they are directly denying support and not ready to send call recordings. This is insane from a company like flipkart for blaming a customer instead fighting with the service center and admitting that they will try something to help me in this situation as i was frustrated of explaining the same things over ever calls, my every call with flipkart was not less then 30mins and i have tried to prove myself again and again but never believed me and decided to close the case saying is there anything else they can help apart from this issue. Please help me, i am done fighting with flipkart and they clearly gave a green signal to contact consumer forums but they will not send call recordings neither will help me with this issues.

Hello all,

This is to bring you under your notice that myself venkatraman narayan has purchased lenovo thinkpad ultraportable x240 20ama1xm00 core i3 - (4 gb ddr3/500 gb hdd/free dos) ultrabook on thu, apr 7th '16 3:21 pm from flipkart which cost inr 44, 990. My order number is od[protected]. While purchasing it has 3 years of warranty on laptop and 1 year warranty on battery. On the month of july, i reported an issue in regards to this laptop as it was not getting on. I have informed flipkart & they asked me to get in touch with vendor. I contacted lenovo & they had provided me some steps and i have applied those steps but still, it was not getting on. Since then till now we keep on roaming from seller to lenovo and from lenovo to flipkart but with no resolution. At last, my wife reported this issue to facebook because we were not getting any resolution. Post reporting the issue with flipkart they provided with seller contact details and informed that it is under warranty so the issue will be resolved. However, we contacted the seller and he asked us to wait for 3 days for the issue to get resolved. Then 3 days become a week and post that he asked us to contact lenovo as the warranty has been updated so the issue will get resolved. However. When we contacted lenovo they said that we have to pay for the services as they were not notified of any warranty from flipkart or seller. Then, we again contacted the seller and he asked us to wait for 3 days but 3 days over then also he wanted more time for the issue to get resolved. At last when we left with no clue that what is happening and what is the resolution. Again we posted on facebook to flipkart about the refund because no one was helping instead of pushing from one person to another. The hilarious part when we asked for refund flipkart directly said they can't help us & provide with resolution and forcefully asked us to wait for the seller to revert back.

However, last week we received a call from lenovo & finally they informed that warranty has been updated and post that they will for visit to check with laptop issue. The person from lenovo who has visited at our residence he was very rude & just while checking the laptop he said that we have dropped water on the laptop (By showing us some green marks on it claiming that we have dropped water). He forced us to make us say that we have dropped water as there is no kid at our place who can drop water. And, even if the water drops on it then should give us a valid proof. However, just clicking few pics & giving us no reference it doesn't make a sense to say that it will chargeable. On top of that, lenovo guys do a marketing job there by saying that it has a motherboard problem & he started giving us various prices to buy a motherboard from them or buying a new laptop. We have purchased this laptop brand new just for the sake as it has a warranty & if anything happens flipkart with definitely help us. But we were wrong as its been more than 5 months there is no solution we have received nor money back. And, this is the way you make a customer wait & suffer by giving no resolution.

Please take the laptop or else let us know what best you can do because being it in 3 years of warranty on laptop & 1 year on battery there is nowhere on your website about accidental damage but still that lenovo person claims that it is covered under accidental damage. I guess we have purchased the laptop from you guys so please give us a solution rather than relying on lenovo as we have not purchased from them. Is this the way you treat your customers & make them roam like foolish or ask them to pay for it even if it's under warranty.

Fyi - lenovo guys didn't even gives us any reference id, proof of watermarks nor any documented email statement about the issue what happened with the laptop & top of that they do marketing to make us purchase a new laptop or motherboard.

Please give us a resolution at the earliest as its been very long since we are facing this trouble.

Buyer details:-
Name - venkatraman narayan
Email - [protected]@gmail.com
Phone - [protected]
Alternate number - [protected] (Mine) & [protected] (My wife)

Hi team i purchased one skulcandy headphone they said my order will be deliverd day after tomorrow now the day arrived i got a message due to incorrect pricing by seller we have refunded your amount and gift card will be sent, without my acknowledgement order has been cancelled i am filling consurmer complaint now
Sorry, your order od[protected] for skullcandy s5lhz has been cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.in appreciation of your continued trust, a gift card will be added in your flipkart wallet in 24-48 hrs for this order od[protected].
This is not my error