Flipkart Complaints & Reviews

I had placed an order for a Bosch 6 Kg Fully Automatic Washing Machine on an offer from your esteemed organisation on 17 Oct 2017. Payment of Rs 18098.00 had been made through PhonePe, item was allotted id OD[protected].
2. An SMS was received from AD-EKARTL at 13:15 on 23 Oct that the item was out for delivery with Tracking ID FMPP[protected] from flipkart.com and will be delivered between 08AM-10PM by an EKART Wish Master (call [protected], PIN 147). Subsequently, another SMS from above source was received at 21:15 that it could not be delivered today due to unforeseen circumstances and that they will try again tomorrow.
3. There was no information on 24 Oct 2017 whatsoever. However, on checking on the Tracker on your site, it showed that the product in question was at the Delivery sub hub at NOIDA, since 23 Oct 2017. Therefore on 25 Oct 2017, I requested for a call back from your Customer Care number. At about 2:30 PM, I spoke to the Customer Care executive- Ms Meenal. She promised to address my concerns. On 27 Oct at 17:26 PM, I got an SMS to state that they have escalated the issue and that the problem will be resolved by 31 Oct, 8.30 PM. It was also stated that I will get a call from a number starting with +9180679.
4. Today, at 16:08 I got a call from [protected], one Mr Sudarshan of Flipkart(whether it is a true identity or not?) to state that they have been unable to deliver the Washing Machine due to "operational reasons" and expressed regret; he stated that refund is being given. When I insisted on knowing the actual reason he gave very flimsy excuses and was evasive in his answers. It appears that since the product was reasonably discounted due to the festive season, it has been disposed off to some other buyer at a profit and a fait accompli presented to me!
5. Incidents as described above are not expected from a COMPANY of your repute, as failure to deliver a product which was paid for, is in contravention to normal business practices and a unilateral cancellation of the order is certainly not becoming of your standing in the market. Mr Sudarshan also stated that I can place a fresh order for the same item( he had the cheek to suggest that I can now get the item at the existing price, which would naturally be higher than the festival discounts!).
6. I am extremely disappointed and deeply aggrieved that the item after having reached NOIDA, is not delivered to me from 23 Oct and instead, after continually being prodded by me, is unilaterally cancelled after 8 days on 31 Oct! This delay and the manner of dealing with the issue, certainly indicates a sinister motive, as imputed by me above.
7. I am contemplating taking up the matter with the Consumer Court to seek adequate financial compensation for your failure to deliver a prepaid product and the unwarranted harassment that I have undergone from the 23 Oct to date. I would request for a response to this mail within the next 48 hours so that I can decide on my future course of action.

Lt Gen Arvind Sharma, Veteran

Dear sir/madam
I am zamiruddin shaikh my order i'd :-od[protected] i had orederd the cell on 7 october 2017 i had received the cell on 13th october 2017. My mobile has been off automatically while talking with my frd it has been off i thought that my charging is finished but when i had charged my phone then too its not on today it self its off plzz sir/madam do the neatfull exchange it or refund the money

Dear Sir/Madam,
I received a spurious fraudulent phone call from unknown phone number today[protected]. During phone conversion, believing he is a bank official; I have shared my ATM Card details to him. Immediately, I found that 10 different transactions amount of Rs.19, 990 totally were made to www.flipkart.com in short time before I blocked my account.
As those transactions were NOT DONE by me, I request to cancel all these transactions & refund back the amount to my account.
As the proof of my identity, the details are here:
Card Number : 463786xxxxxx0178
Date of Transactions :[protected]
Amount : 1999, 1999, 1999, 1999, 1999, 1999, 1999, 1999, 1999, 1999 (19, 990)
(11 Transactions)
Contact No : [protected]
Transaction No :
1. SBIPG [protected] www.flipkart.com Rs.1999
2. SBIPG JS[protected] FLIPKART Rs.1999
3. SBIPG[protected] www.flipkart.com Rs.1999
4. SBIPG JS[protected] FLIPKART Rs.1999
5. SBIPG JS[protected] FLIPKART Rs.1999
6. SBIPG JS[protected] FLIPKART Rs.1999
7. SBIPG JS[protected] FLIPKART Rs.1999
8. SBIPG[protected] www.flipkart.com Rs.1999
9. SBIPG JS[protected] FLIPKART Rs.1999
10. SBIPG JS[protected] FLIPKART Rs.1999

I herewith attached scanned copy of my ID proof, copy of account statement, address proof for your reference.

Please take necessary action at the earliest.

Thanks in Advance!!

Best Regards,

I bought a new Lenovo K8 plus from Flipkart that was delivered to me on 17th October. Since I was away from home and the delivery was taken by my child and wife who did not have a simple to test the phone. I checked the phone in the 27th and found the mic is not working. The customer care refused to replace the product. The service centre refused to entertain the product bought online. Flipkart had not provided any invoice until the 29th after i demanded the same.
Now I'm in a fix and disappointed. Flipkart has sold the product and doesn't respond. Lenovo sells defective products and their service center doesn't help. It's so frustrating. I see all the money gone down the drain. I'm terrified to even think if buying products from Flipkart. These organizations are full if deceit and corruption.

Ref to my oder no. Od[protected] dated 26.10.2017 at 07:55 pm, i have paid for 2 no. S multicolor rice light egg led 668 (Hsn[protected] and has paid rs. 598/-.

But to my surprise, when i opened the parcel (Tracking no. Fmpc[protected]) there was only 1 no. Light. However the bill was for 2 nos light. Ref bill no. Faab[protected] dated 27.10.2017.

My email id is - [protected]@rediffmail.com

In diwali offer i had booked a mobile phone (Moto c plus) on 17th aug 2017 and order id for which is "od[protected]". This product was supposed to be delivered on 28th aug 2017, when i did not get information regarding this i called toll free no they told me that i will get my order by 2nd nov 2017. After that i got a msg from flipkart ststing my order is been cancelled. I request you to deliver my order since it was booked under offer and if i place new order i will not get discount. If this doesn't work i will complain consumer court.

With the continuation of my previous complain, i would like to share that my refund has been completed on 21st october 2017. It happened after one month of making request of return. Though the return is not happened yet. Now a new problem has come..
The order was placed taking the option of pay later. There were several product's order has been placed with the same.

I was then not able to pay the money as because flipkart was not responding. Though i had called several times to the customer care and always mentioned to solve it immediately as 10th october was the due date of september month's pay later option.
One most important thing i have to mention that when i had received the order& found that it was damaged, i was unable to make return request immediately as the status was not updated as delivered for that particular product. Then, after five days when i saw the same status (Not updated) shown, i made cancel request as i had the only option to change the status. Then i called the customer care of flipkart. Every time i received the same reaction that 'they will go through it but didn't do anything'. Then i realized that it might be there intention to make it more delay as the overdue day was nearby. On 6th october i made a complain on consumer forum. After that they called me every day once (I write 'once' because some times they did not bothered to call me again if my number was engaged) to share the update. But when i asked them about penalty charge waive out as the date was already crossed, they did not comment any thing on that.. I told them about pay later. But they did nothing and late fee charges was added with the pay later value. I got my refund back last week. As delay was not due to my fault. It was from their end so why should i pay the extra money.??
When i contact flipkart again to wave it off they behaved very roughly, and tried to fool me by telling return is not done for cosmetic good. Today, i got call from flipkart that they will issue it to the legal department if i not make the total payment.
Now i say i will not make payment a single penny if they will not compensate for the penalty charges, delay &harassment.

And another thing is that i bought a sony led tv delivered on 24th sept confirmed via message that demo and installation would be completed by 27th sept. By a dealer from howrah. I tried to contact the dealer from 27th dept to 3rd oct but they was unreachable. Then on 4th again when i called they told the shop was close for durga puja. This was an unnecessary harresment from flipkart. And the most important thing this time is status was updated on 26th sept that installation and demo is completed. Then again when i contact the dealer they 1st told me demo is already completed. Lastly it was complicated before 15th october.

Dear sir,
Someone do online shopping, using my bank details. These transactions are done on 24th october 2017. He/she purchase many things as transactions are in 1899, 1499 rs. Total fraud is approximately 56000 inr... Plz take action n give me details of buyer to do police complaint or suggest me to do wht should i do. I am in deep trouble after this fraud. Plz help me. Thnks

I am yakkoob. I placed order for ifb washing machine on 18.10.17. Order id od[protected] amounting to 24500/-. But, in the same day evening i cancelled the order in order to another machine. I also received cancellation order with information that the amount would be refunded in eight working days. By 31.10.17, it is nine working days over. I paid amount using my indian bank debit card. Though, i am trying continuously, i dont get any information. I try by all means to contact grievance officer, but in vein. Pl take action for the refund of the amount rs.24500 in my account no.[protected], from which the amount was paid.

I have ordered a nike goalkeepering gloves from flipkart of 1650.
But i have recived an empty box on 16 october 2017 then i called flipkart for a refund they said they cant refund so i spoke with the supervisor.
He took a wrong complaint of wrong product but i have not received any product so once the guy came for pick i told him he said we cantpick up without any product so i called them back they said they have assigned to a backend team my case which they will resolve till 31 october 2017 but i received a text on 26 october stating seller dint accept the refund so wont get refund again again i called flipkart they said u need to email them to back end team i again did that but its same they gave me resolution time of 02 november 2017 still awaiting response

My order if od[protected]

I had order for tshirt and trouser from flipkart on 9 oct 2017, however i received wrong item, so i returned the order very next day after which i was informed that refund has been initiate on 11 oct, even after several reminders (Email) and call the refund is still not done on my credit card (Kotak bank), also i was given fake transaction numbers for refund. Request you to take this up and help me to get my refund.

Also i had ordered a mobile from hdfc credit card which was cancelled by mistake, i am not sure whether i would receive refund for this alwell.

Order details
Order id
Od[protected] items)
Order date
Thu, oct 5th '17 2:46 pm
Total amount
₹1, 568through credit card

I had requested for the return of redmi note 4 black 64gb dated 25th oct. My order id is od[protected]. Phone touch was not working. Dated 27th oct your delivery man came and who had come to take the mobile could not find the imei number because the touch screen was not working. Your delivery man did not accept the billing imei of the phone and also the imei which was mentioned behind the phone. He said that he will not return the phone without imei number. The delivery man said please cancelled the the return request and generate fresh request.
I am suffering without phone for 10 days. Please tell me what is my mistake. I understand only my mistake is i purchased the phone by flipkart. Your return service is not good. I am not satisfied. Your company is not care customers. Kindly resolve the problem as soon as possible.

Dear manager,
Products delivery,
Flipkart.

I am vijay kumar from bangalore. I have placed prestige wet grinder with order number od[protected] on october 17th 2017. After two weeks the order has been cancelled from flipkart. I have reached flipkart to get to know the status and got status like order has been cancelled and i need to place the new order. And also you guys are telling like product is not available now with the same cost.

But i need the same product with the same price. I don't want to place the order again. I want to reach consumer court to put a file if it is not possible. Please let me know the status. You can reach me on [protected] or [protected]@yahoo.com

Thanks,
Vijay kumar
[protected]

I ordered led on 10th oct 2017, got delivered on 16th oct 2017 and installation commitment date was on or before 19th oct 2017. It is still not done even after 31th oct 2017. I m calling every time to flipkart team where they are apologising for delay and giving me another date but nothing is happening. I have not even opened the box. Its highly irritating to see the box lying in home. Also i am loosing out on warranty on this product as the zero date is already started. I am highly frustrated with this. I can not even return this item. What am i supposed to do now?

I booked whirlpool refrigerator on 21sep2017 i got msg for packing on 24th september but on 25th september products not delivered so wanted to cancel order but as per flipkart policy once product dispatched they cant cancelled order so once product out for delivery if v reject products automatically order ll cancel like that they told but i haven't got call for delivery. Meanwhile i m trying to cancel in my order ac due to technical issues cancellation is not happening i called more than 20time s to customer support and sent a mail also there is no proper response from tech support i got a call and they said that its not happening from there end also so i got mail asking for ac details to refund amt on 18th oct 17 once i replied to that mail after that also refund not happens again i m calling everyone time i call they created new complaints nd they closing case without solving issue
I need to pay my bill i have cancelled my credit card emi so now waiting for refund from past 1 month everytime they giving reasons but they are not cancelling order nor refunding pls help me out

I am ritesh kumar.

This is to inform you that on 15 oct 2017 i have ordered infinix note 4 handset on flipkart. I have received the phone on 17 oct while using it i observed that the phone is hanging & the apps are not closing. I requested for refund but they told me that they won't refund they will replace the phone. I have received the replaced product on[protected].

While using i got to know that the product previous issue is still same & in addition to that phone speaker is not working.

I opted to again replace the item but flipkart told me that i have to visit service center.

Sir i want refund against this product as flipkart has given me faulty product.

I live in village so there is no service center.

Please help me i need refund & i will go to court.

Product name-infinix note 4
Imei - [protected]/13457

Regards,

Ritesh kumar
[protected]

Order id - od[protected]
Incident: in[protected]

I have ordered alcatel pixi[protected] gb 7 inch with wi-fi only tablet on flipkart on cob method. And the order was cancelled from flipkart side on just one day before the expected delivery date, saying that there was mismatch in the pincode by the seller. I even don't understand that is a real issue. When i contact flipkart through email also i did not get any meaningful answer.

Below are the email responses from flipkart side.

*

Hi mahesh,

Order id - od[protected]
Product - alcatel pixi[protected] gb 7 inch with wi-fi only tablet

Thanks for writing in.

We understand your concern regarding the delivery of your order.

We are sorry to let you know that your shipment with tracking: 'fmpc[protected]' was cancelled as the shipment has been misrouted to different city due to incorrect pin code.

If you still wish to buy the product, please place a new order with the correct address so the seller can make sure that the item is delivered to you.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

We hope you'll understand.

Regards,
Kajal dawra
Flipkart customer support

*
Reply from my end

Hi team,

Please update on below concerns. Check the below screen shots. First one is the latest order which you said it is incorrect address. Below is the same address which i placed order and received it some time back.
[�if you still wish to buy the product, please place a new order�with the correct address so the seller�can make sure that the item is delivered to you. ]
I did not entered any incorrect address, i want apologies for making that statement. There is no incorrect address in the order, every thing was fine. If any issue occur at shipment side, you people have to correct it and make the delivery happens. I think flipkart is doing some gimmicks here.

Awaiting for prompt response.
Regards,
Mahesh modukuru

*

Their reply to that

Hi mahesh,

Order id - od[protected]
Product - alcatel pixi[protected] gb 7 inch with wi-fi only tablet

Thank you for writing in.

We understand your concern about the above product.

We? Re sorry to let you know that the shipment has been misrouted to different city due to incorrect pin code.

If you? D still like to buy the item, you can place a new order and choose to have it delivered at a different serviceable address. You can place your new order by clicking below link:

https://www.flipkart.com/alcatel-pixi[protected]gb-7-inch-wi-fi-only-tablet/p/it...⇄

We? Re working closely with our seller community to make your shopping experiences on flipkart seamless. If you've any query, please feel free to write back to us and we'll assist you in the best possible way.

Hope you understand.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Rajwinder kaur
Flipkart customer support

*

Their reply

As we have already informed you in the earlier mail that your order could not be delivered by the seller? S partnered courier service provider due to a mismatch in the address and pincode you had mentioned when you placed the order.

If you? D still like to buy the item, you can place a new order with the correct address and pincode so that the seller? S partnered courier service provider can deliver your order.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope you will understand.

*

My main 3 concerns are below ones.

1) i choose order on cob option, ordered and provided correct address.
So order id generated and proceeded to next levels.

So this is valid order

2) and this valid order was cancelled with out my mistake, the issue totally between the flipkart and seller side or shipment side. I do not have any fault in this. Flipkart cancelled this order with out informing.

Valid order was cancelled with out my mistake

3) why order was cancelled instead of delivering again the same product, since it was valid order and some special discount applied on it at that time and may not applicable at later and i can not get the same product at the old price.

Why order was cancelled instead of resending.

Please let me know any answers

There is an error in updating the system by executives raising a return request due to which product isn’t being picked up from my house. It has been repeated 3 times. Inspite of mentioning that if a product has been washed and quality after wash of the garment is a problem, return has been rejected and executives fail to mention while creating a return request that the tag won’t be provided while returning the garment.

Order id: od[protected]

I am fed up with the services of flipkart from last 7 days day didn't delever my phone whenever i complaint reagarding this they just raise a complaint and nothing has improved.
My delivery date was 24 th oct 2017 than they increase after complain 26th oct than again not delivered in 26th they again register fresh complain and told me to till 28th again not delivered in 28th again i complain they told me it will deliver by 30th again not delivered yesterday,
I complain today again and they told me to wait again for 1 day.

Dear sir,
Very first time i ordered 8 channel cctv from flipkart and i received the shipment. But product has some issues. 1) product looking used with many scratches 2) dvr screw missing 3) connectors missing 4) camera movement issue 5) color mismatch. I requested for the replacement and its approved and i got replacement shipment also but when i took old shipment to return then ekart courier rejected my shipment giving reason that you didnot mention issues properly. Ok i make again replacement request by calling to flipkart and i got new replacement. When i went to collect again to ekart they told same that you didnot mention your issues. We didnot get any update from flipkart. And they rejected my replacement again. I called flipkart and reconfirm that i mentioned all issues properly but still ekart is telling we dont have any verification from flipkart. Ekart told me to request again for replacement what is this? I cant keep waiting my clients this much time. Ekart and flipkart are not supporting me. Please do the needful.