Flipkart Complaints & Reviews

Sir,
This is to inform you that i ordered for a uni -6100 black/ uni triple sim touch screen feature phone on order id od[protected] dt. 23/10/2017 at 8:42 p. M. But we have received white colour mobile instead of black vide your invoice no. Faa96y[protected], dated 24/10/2017 received on 25/10/2017.
I request you to refund the amount or replace the phone at the earliest.
Anticipating a quick response.

Diaper mamy poko pants-62 pieces
Mrp - 930, pack of 2 (Combo) - 36% discount on mrp
Effective price = 1190

But as per the final payment details, site is calculating:

Value of products:1860.00 discount (-): 669.60 shipping charges:free estimated gst 142.85 final payment1333.25

As far as i understand, gst cannot be levied on mrp but company is claiming that this is as per law and gst is applicable incase of discount. Please see the response from site below:

=

This is to inform you that, gst means goods and service tax. It is a single indirect tax on the sale of goods and services throughout india. Gst is applicable w. E. F. 1st july, 2017.

The additional gst charged on the discounted price is absolutely as per law. The law restricts us to charge gst more than the gst applicable on mrp.
The communication as to charging of extra gst on the discounted price is very clear mentioned in each banners and a detailed explanation as to the calculation and basis is defined in the terms o[censored]se. Also at the time of making a transaction, you are bound by the terms o[censored]se of the site.

For more information about gst kindly request you to go through this link,
http://www.firstcry.com/termsofuse

The gst collected on the discounted price is duly deposited with the respective gst authorities having jurisdiction or adjusted as per the applicable gst act and rules.

=

Please clarify if this is as per law?

I placed an order for iphone se on[protected]Order no. Od[protected] for rs. 16, 249 which i paid through my hdfc debit card.

Expected delivery for same was[protected].

Order had reached to flipkart's ranip hub on[protected] according as per tracking details.

On 23rd october, i got a message from flipkart that my order has been cancelled due to multiple attempts delivered which was a total lie. When i called customer care to enquire same, customer care executive couldn't give clear reason of cancellation of order.

After an hour of argument with executive, he transferred call to their head mr vijay saini & raj virde. He gave me assurance to revert back within 48 hours.

When i called up again after 48 hours, they said that the dealer has cancelled so flipkart can't help me or take any responsibility of same.

Now they are requesting me to buy same phone for amount of rs. 8000 more than i paid initially.

Please help & take necessary action against such fake companies like flipkart who cheat their customers regularly.

Order id FMPC [protected]
Today Morning oppo f3 Plus(Gold 64 BG )form flipkart.com delivered to me by ekart wish master in that box i found earbud but i didn't get the headphone although it is mentioned in offer.

Dear sir & mam i suffering by flipkart fraud installation msg,
My ro insataalation not done yet but they send me a msg that your ro installation done successfully.
Please take a legal action.

Sir meine ro purchase kiya tha flipkart ki website se uski installation[protected] ko honi thi but bina kisi reason k meri installation delay ki[protected] k liye. Or ab message aaya hai mero ko ki aapki installation done ho gayi jabki, mere pass kisi bhi engineer ki visit nahi hui hai.

I have booked a refrigerator cost of 10, 348 (After discounts) order no: od[protected] on 14th oct 2017, i have cancelled the order by 16th oct 2017 after noticing the address given for delivery is wrong.

From 16th to till date, i have cancelled the product in my mobile application 8 times (Which was confirmed by flipkart customer care) and i made several calls to customer care regarding this. Still the item was not cancelled and refund process not yet started.

On every calls they are saying the order was not yet cancelled, do you want to cancel the order.

Please do the needful

Thanks,

Sivaguru s
[protected]
[protected]
[protected]@gmail.com

We had placed an order on flipkart vide od no. Od[protected] and carried out the payment of rs. 14999/- through our sbi credit card, which was debited to us on 04/10/2017. Subsequently, we cancelled the order, as the same was not delivered to us on the promised date, and we were given refund by flipkart for rs. 14999/- and the same was credited to our sbi credit card on 06/10/2017.

Again, we placed an order on flipkart vide od[protected] and carried out the payment of rs. 14999/- through our sbi credit card which was debited to us on 10/10/2017. Subsequently we cancelled the order as this was also not delivered to us on the promised date, but we did not receive our refund of rs. 14999/-for this order from flipkart. Flipkart is saying that they have carried out the refund on 15/10/2017 and it should come to your credit card account by 18/10/2017.

Sbi credit card vide their communications has said that they have not received any refund from flipkart and are advising me to take up the issue with flipkart. But so far we have not received refund from flipkart for this order and hence request you to take up the issue with flipkart for an early refund of my order no. Od[protected] for rs.14999/-.
Regards
K. Satish nair.

I ordered xiomi redmi note 4 (Gold, 64 gb) on 16th oct 2017 on flipkart diwali sale with ordered id: od[protected] and it shows that it is shipped to hub location on 19th and upto 24th same status. Suddenly in 24th its showing that ordered is return in the early morning 4.50., so i called customer care and asked the reason about it. Executive said that it was cancelled by seller and also they said order is cancelled by courier partner. I already paid for this order by credit card.
They said that order is cancel and refund is also processed and ask me to order again.
There was no single call or sms regarding delivery of product.
If they are not able to deliver the order than the same will be shared on order day so i can purchase same product from another seller with same discount.
Now if i have to buy the same product with extra amount as sale was over and i have to pay 12999 for it.
Flipkart

I required proper justification and resolution for this issue.

I had received my jbl xtreme speakers worth inr 18, 270 on 25/9/17. I had filled replacement on 27/9/17, after which different dates were provided for replacement, which were notified via email on 27/9/17 (Will be done by 05/10/17), 06/10/17 (10/10/17), 10/10/17 (13/10/17)&14/10/17 (23/10/17). On calling on25/10/17 again informed that request is cancelled.

Hi!
This is manjeet. Below i am mentioning my issue.
Order id: od[protected]

Item status says it is delivered on 10th october but it is not.
One incident id regarding the same is: in[protected]

I have been trying to contact flipkart after 17th october 2017 and hoping to see my issue resolved but i am only getting new dates. My calls are also not directed to the concerned team in between. So i have registered the complaint at national consumer helpline and my complaint id is: 481802

Hoping to see a positive action from end.

Product received on 19 th october and we received a message and mail regarding installation, on 20/10/17 i recieved a call from jeeves service centre to confirm the installation and address then i mentioned my installation address where i have to install and it is different from delivery address as it is my working address, so service centre representative updated the new or changed installation address and the will install on or before 23rd october, then i called to flip kart care and explained the conversation with service centre and flip kart representative also confirmed as installation will be done on or before 24/10/17
And then on 22/10/17 at 11.30am/1.30 pm i got a call from jeeves service centre and asked me to confirm the address to instal l and i confirmed address and requested to do the installaion as early as possible and he promised me as it will be done on monday (23/10/17), after that i got installation cancellation message from service centre or flip kart with a contact number, so i contacted on that number and it was jeeves service centre number and they said that installation cancelled by flip kart so contact flip kart care, so
Then i contacted flip kart care and i shared all the conversations, by that the representative said sorry and pleased me for inconvenience and miss communication and requested to re confirm the installation address which is different from deliver address and once again i stated location address and then i got a message as it will be resolved on or before 25/10/17, but it is not resolved till now,
And later i got a phone calls from flip kart care and jeeves care to reconfirm installaton address and they also assured me as it will be 100% completed on or before 25/10/17. But not done till now,
Now at 11.30 am i got another call from flip kart as it will be completed with in 7 working days from new request raised on 22/10/17 an new date to complete installation is 30th or 31 st of october 17, i asked and requested for an early installation but representative surely denied as it will be done only with in 7 working days,
Then i stated the previous conversations and assures or promises given by flip kart or jeeves care representatives who contacted me and all calls are incoming from them as i was not called or contacted but they called or contacted me regularly about installation, then representative named sunitha from flipkart care head office assumes that the previous promises or assurances or false given by them (Representatives) without out knowing conditions,
But because of their false assurances or promises we awaiting at home by taking half days or leave from our work till from 23/10/17 to 25/10/17 as it was the promising period, and now they changed to on or before 30/10/17 stating that installation address is changed but i changed once an d final on 20/10/17 and later i never changed, hence for their convenience they cancelled for 2 times and talking about conditions,
So here i also wanted to take actions on representatives who gave false assurance or promises,
And finally i wanted my installation to be done as early as possible as for also i have some faith on flip kart service

I had ordered panasonic washing machine from flipkart on 24 sep 2017. Payment was done through my debit card. Delivery period mentioned was 2 days. After 3 days i was informed that the delivery is not possible at my address. Hence i cancelled my order on 27 sept 2017.

However, till date (25 oct 2017), i didn't receive refund from flip kart. I have contacted their customer care at least 4 times in last 1 month but no output.

8 days back i received email from flip kart that they want to contact me but my number is not reachable and i should contact customer care.

This is completely unethical business practice which i never even imagined from a company like flipkart.

Since the company is not responding, taking the case to consumer court is the only option left for customers.

Hello,
I had requested for a product (Wallet case cover for mobile) from flipkart which was worth of inr 300. First of all, they had delivered the product late. Adding to that, they had delivered a wrong product (A simple and plain rubber cover, worth of may be 20-30 inr). I had submitted the return request with flipkart yesterday, which has now been cancelled by them!! God alone knows the reason!
I need your help in returning the wrongly received product and receiving the product that i had originally requested for.
I am @ [protected], for more details, if required.
Thanks

My brother ordered a cycle for my son and booked it on flipkart on 24th september, his account shows that the cycle shipped on 25th september through gati courier, but my son still waiting delivery after one month, flipkart support says they will update me asap, but no call till date. After one month and daily questions of my son, i don't want that cycle, pl return my money back and don't try to make people fool by writing asap... Ganga ram gaur [protected]

Hi,
I purchased a moto e3 power 8 months back.I lost my mobile I want a duplicate bill.
Imei 1:[protected]
Imei 2:[protected]

Please send the duplicate bill to this email
email:[protected]@gmail.com

Ordered a xiaomi mi a1 phone back on 16th oct. The initial delivery date was btw 20- 23 oct. Later it got changed to oct 26.. I got frustrated and called flipkart they gave a useless reply saying that it will be delivered on 26 the oct. I have paid in full after discounts it was 12499/-. So i decided to place one more order without any discount on 23rd oct as cash on delivery. Then the status of order changed to order process delivery date is 27th oct. The order which i paid in full has a delivery date of 26th october which is of two weeks from the order date. But the order which i place on 23rd will be delivered on 26th oct. The difference in the orders is dates and prices. One is with discounts 12499 and the other one is 14999/-
Now when i try to cancel the cash on delivery order it says that the previous order also will be canceled. So i will be cheated in this case. Is there a way to get the case registered with consumer court and a propersolution. We have end this cheating promos. Given by flipkart.

I am order 2iems thet ID no is 0D[protected] I am 2items return re-found request I am send . is only 1item amount return. Onthir 1item amount pls send me pls. Check &send I am calling not respond pls check

Problem of mobile is sim notwork gone complete every one or two hours. We have to restart mobile every time to get back network. Unless network not back even more than 10 hours. We make complamint and technician come technician reject to replacement mobile. Because when they are come network showing. We show technician to more than 6 screenshot o[censored]ndetected sim but still they are not agree. We try more than 4 different sim card but same result. Network complete gone every 1 to 2 hours. After we have to restart mobile then network show. After 1 or two hours once again network gone & network not come till mobile restart.. Technician said we cancelled the replacement request. What pathetic & horrible service. We compliant more than two time. Nothing support from flipkart. We totally disappointment. We lost many important call because of no network issue face from last 10 days. Please either refund my money or replace my mobile. After rejection of mobile replacment. We call senior customer excutive they told we are last stage of handle customer complaints. We have not do any thing more. Worst worst seevice ever.

Order i'd 0d[protected] i recived panasonic p55 max mobile product 9oct2017 replacement on head phones not working mobile charging adapter heated mobile heating problem return accepted new piece replaced 23oct2017 new piece also touch not working and one one sim working low sound speaker defctive product came poor quality when i call to this toll free number they said they are not replace the product and also they said you go to service center they will solve your problem two new mobiles also defective and poor quality i called there they should not reply me also refuse request for replace refund my money

Attention concerned,

This is the extreme... No more patience.. Have sent several mails to your customer service, more than 100 calls to your call center agent, even after that no such kind of action or response have been taken from your side.

If you are checking the patience of a customer. Then there is a limit for all.

Find the below e mail regarding my complaint.
My purchase orders are as below
Od[protected]

Until now i didn't get any call. When i called, today one of your senior executive ms. Waheedha told me that she have escalated the issue to the concerned team and they will be calling me in 4hrs time.. Now it's more than 4 hours.

When i called again to your customer service.. One of other senior executive mr. Prasad, he cut the line in-between. I don't know weather this is your customer service. This same thing happened to me when i was talking to mr. Sameer on 18th of october. Same was highlighted on my previous email mail.

Now come to the real issue. I did a big mistake by shopping this much of items from you. From the beginning.. I were requesting your customer service agent to update my new phone number to your system.. Until now i can't see anyone did that... Even though u cannot change the registered number you could have update it as an alternate number.

Now regarding the problems... It's all about after sales.. Installation, i got my tv delivered on 12october.. As per your advertisement in the aap after delivery with two days the item will be installed. Here it's been 13days now, in between your customer service agent have changed the appointment for 3times, and when ever i call they will say with in 4 hours you will get a call if 4hour finish again... Wait for another 24hrs.. If 24hrs finish... Wait for another 48 hours like that... Keep on creeping the installation service.. And now it's been 13days.

No agent (Junior/senior/supervisor) can give any kind of customer support, as per them they are escalating the issue but technical team is not taking any action, it's really unfortunate and not expecting from a company like flipkart.

Last 13days my tv been a show peace at my home because of your mistakes. I have spend more than 1lakh indian rupees in flipkart and the treatment from you guys are pathetic and not acceptable at all.

If you guys cannot make the installation, iam ready to do it with local technician, but as per your customer service agent in that case my service warranty will be void, i have brought 2years extended warranty along with that... That means i will be loosing that also. This how flipkart is cheating the customer.

See what a trap i have been. Because of such an arrogant and fraudulent company called flipkart.

If they are concerned about the customer, at least they can call the customer and update the current status.. Until now haven't received a call or email about the product installation.

Iam traveling on 26th october... Then i will be back only after 6months, i will attach my ticket copy for your reference.
Do something

I don't know what should i do now. I think i should take a legal action against flipkart.

Awaiting your early response

Sreejith gangadharan