Flipkart Complaints & Reviews

Hi team,

I have ordered washing machine from flipkart with order id - od[protected] on wed, aug 9th '17. We received an defective item and it was returned. Return pick up was completed by gati couriers (Gati tracking id[protected].

The replacement request was cancelled by the seller and they are not refunding my amount back. Its been almost 3 months i am struggling with the customer care people and nobody is responding.

Can you please escalate this issue to flipkart and ask them to initiate the refund.

Regards,
Santosh

Dear sir i purchased a mobile phone on 21 sep 2017 from flipkart ord no.0d[protected] by using my bajaj emi card but i cancelled it from some reason. But flipkart is not refunded my mobile amount to bajaj till now. And my emi will starting from 5th nov 2017. How can i pay that amount i already cancelled that product. What can i do please help me

I ordered a aj dezines boys sherwani and churidar set and received on 12th october. The size was too small so i wanted to return it. I placed a return request on 25th ocotber 2017. The courier person is not willling to accept it as there is no mrp tag but i recieved it without one. I have written many complaints but getting no response. I have complained on the flipkart website twice but not getting nay response. The order id is od[protected]

Ref order no:od[protected], shipped and billed to my address at vasant kunj new delhi by m/s groovy deals are bigger than the phone size and donot have cuts at the given slots.
So the product is faulty and needs replacement. As per your policy displayed on mobile accessories it should be done in 10 days. Product was delivered on 25 oct.
Please reconcile. Why should i suffer for a faulty product which is not for the concerned model.
Lt col deepak khanijou (Retd)

I made a payment worth 10999/- for redmi note 4 mobile via phonepe which was linked to my sbi bank account to flipkart but the order was not confirmed on 17 oct 2017. Transaction details are as follows=transaction id=p1710170729096500708699. Or transaction id=c1710161938004164171048. Transaction reference number or upi reference number=[protected]. On 17 october 2017. The transaction was successful but the order was not confirmed even though i raised the issue with flipkart they didn't redressed it. I had clear transaction messages from phonepe and sbi bank, screenshots of successful transaction, but it only flipkart that the issue is pending so please redress my issue at the earliest.

I ordered product skechers shoe with order i'd[protected] on 21 spet2017 i got tat delivery on 28 spet2017the color of d product i ordered was green n pink n size 6 but i receive the product with color blue n pink n size problem was it's was perfect for left leg n an a size bigger fr right leg so asked for replace the product was out of stock at tat time so consultant told me to notify procedure for tat thing i didn't get any notification from dat product so tired returning tat on 27 october as it has a 30 dae return policy i got a msg fr flipkart tat te product they will receive on d next date which was 28oct i was traveling at tat time so it was nt possible for me to return tat product on tat date so i told them to come d next date n dey also told me do te return process once again i forgot to do tat on same date so d next date i call n asked for d same d consultant told wait till 1nov2017 concerned team will call or mail u bt i didn't get any reply from d concern team hope u guys help me with d following problem.

I had ordered for phone - mi a1 order number od[protected], at flipkart.com and as the site was showing the item as in stock, i made the payment (Rs. 13, 001) of the same through my credit card on 29 october, 2017. I received a confirmatory e-mail to this effect saying the product will be delivered at my office address of manesar till 1st nov 2017. However, on 2th november, 2017, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is no more in stock, however, i have been checking their site, and the product is very much available and the site is still showing it as in-stock but only at a higher price of around 2000 rs plus.
They cancelled my order saying that the product is not available inspite of sending a confirmatory e-mail to me.

Please register my complaint against flipkart.com

Purchased wonder world womens shapewear, 2 pcs. From flipkart dated. 27 sep. 2017 and we received 4 oct. 2017 seal pack. (Invoice. No-faasu[protected]), order no-od[protected] but we received 1 pc. And wrong product. We call many many times flipkart customer care. I talk (Vikram, manshi. Arvind or...) for exchange this product. But till date my product not exchange/replace.

I bought leeco lelipkart2 (Rose gold, 32 gb) phone from flipkart.
Order id :-od[protected] dated 29/08/2017 rs.14490/-
Billed to :- ravinder kumar kathuria, w-703, sacred heart town,
Wanawadi, pune 411040
My mobile no. [protected]to
The phone was defective. I tried to show it to service centre. But there is no service centre in pune. Le eco have closed all service center.
The phone has following defects:
1. Battery gets discharged to zero% in less than one hour.
2. The phone gets heated up very fast while charging. (47degree)
.

I requested flipkart to repair/replace the phone on email
They said that they will do it by 2november.
Their cusomer care phone no. Not working.
So now i want the refund of rs.11490/- and they should take the phone back.
Other wise i will have to go to consumer court at their cost and consequence.
Regards
Ravinder kumar kathuria
Email. Id :- [protected]@gmail.com
Mobile [protected]

I was ordered lenovo k8 plus 4 gb ram mobile phone on date 29/oct/2017, on date 31/oct/2017 delivery boy came with mobile and packing was already opened. So i denied to receive the mobile. He also convey me to receive the order and return to flipkart. Packing also pogy in water. Then i called to flipkart customer care executive she told me your order will reach by tomorrow but i did not receive any call or sms on 01/nov/2017 so once again i called to flipkart on 01/nov/2017 and executive told the same thing (We are raising your complaint for re attempt) but again i did not receive any call or sms on date 02/nov/2017. So again i called to flipkart he told me your order has been cancelled. But i did not cancel order. How you can cancel my order, executive said that right now we don't have this product so we cancelled your order without any confirmation and put my call on hold around 50 minutes at last he disconnect my call.

I dont expect this type of service from flipkart.

Now i want my booked product on same offered price and please take the action on executive and delivery boy who came with open packing.
If i not get my phone which i ordered then i complaint to counsumer court. I have all the recordings of phone calls.

Order id od[protected]

Thanks
Bhanu pratap singh

Mob - [protected]

Dear Team,

i have buy one puma shoe but i have to return it because of the Quality issue & some dust spots on white sole area its looks like someone used.

I have initiate the return 1st time but your guy has come after 5 to 6 days
again i raise the return request & informed the time before 11 a. or go by 3 p.m but your person is arguing me that he cant not go in this time you just tell me what time you are at home then i will come for pic up return.

means we leave our jobs & stay at home just for return this parcel because they are busy & we are just sitting in office & make chairs hot.

this kind of behave is very pathetic .

i never ever buy any product from your site after this incident.

Address - Darshan Chs C-11 room no. 7 sec 25 Juinagar, Navi Mumbai
400705

Regards,
Anil

[protected]

I have placed some items on 10th October the price for stocking was Rs.117 so i order two pieces, today i received that two items but its price has changed to Rs.175 each.

I am very dissapoint with your services and i want to know why u have change the price, infact you don't have any right to change the prices of the product once the order is placed.I want my money back i.e Rs.116

I booked shoes on 6 of October first time the problem is that from 4 pair of shoes one pair of shoes is of right leg after that I complaint for replacement.
The shoes was replaced but again I faced a problem that one pair of shoes are missing and I again put the complaint on the spot in Flipkart the boy who comes he mostly tells me the sizing problem but he doesn’t take my shoes I am facing this problem from many days..When I called you... You only give me dates I jus at want to know that u just do time pass with your customer or you can see my complaint... When I called in customer care they said to me that. My request has been canceled
You are just passing your time with your customers
Delivery expected by Tue, Oct 10th '17
Complaint Date for one pair same shoes right side Problem: Tue, Oct 10th '17
Replacement Date: Delivered on Sun, Oct 15th '17
Complaint Date for one pair missing Problem: Tue, Oct 15th '17

Sir flipkart se call aya thaa muje and bola ki mene much prize win kiya laptop usko confirm krne k liye muje 3000 ka shopping online payment krna padega bola lekin mene 3308 ka shop kiya payment haha pe kiya bank name: axis bank
A/c no: [protected]
A/c holder name: indiafashion (Ajay kumar)
Ifsc code : utib0002951

Lekin abhi tak much commendation messages nhi aya. And ajh 2nov 17 call aya n bola aur v 3200 payment karna padega fir product dispatch n refund hoga..

Ek aur baat bola thaa lottery lagane k liye usme 1st prize car, 2nd jewelry, 3rd 1to 10 lack winning prize. Unlogone bola mera 3rd prize win hua so usko conmirf krne k liye 7400 payment krna padega.. Oky mene kar diya.. Lekin abhi nhi hoga bolta he and mera money return v nhi karte?

My phone Lenovo k6 power replacement dileverd me 31th Oct but my charger damage and call again flipkart no salution my problem no my replacement no product refunds no my charger refunds order id --- OD[protected] .But I request u pls my salution .
Thanks

I have placed an order in flipkart on 5th october 2017 for lenovo k8 plus mobile. I received the mobile on 6th october 2017. There was some problem in speaker and i requested for replacement on 8th october 2017. Technician visit was scheduled and he visited and confirmed that it is a defective product. Based on the mail from flipkart to ship the item to warehouse, i have couriered the item through bluedart on 17th october and the shipment was received by mr. Yogesh fkl on 18th october 2017 at 3 pm.

When i continuously asked about the replacement status, they have scheduled for technician visit (Already technician visit happened and he confirmed that item is defective and i have already shipped the item). Cs asks us to be patient and ask us to wait for 24 hrs and will surely get back to us and resolve the issue within 24 hrs. They keep on telling for several days since 18th october. They assured that the item will be delivered by 23rd october 2017. There was automatic cancellation of my order on 24th october (But in my profile page, it shows that you have cancelled the order). I was shocked to see that and called cs, they told me that the issue will be resolved and the order will be placed.

Finally, they placed the order for replacement and the item was at my doorstep on 28th october. He refused to give me the item since it is replacement, he cannot give the item to me, he needs the old item. I explained him that, i have already shipped the item to warehouse and showed the waybill. He refused to accept that and he told that he will deliver to me only when he receives mail from flipkart that, it is a delivery for replacement which already has been shipped to the warehouse. I registered a complaint again and they promised me that the issue will be solved within 24 hrs. But nothing happened. Again the wish master was ready for delivery at my doorstep on 30th october. But the issue was not solved. He took back the item.

I have again contacted cs and back end team contacted me on 30th and told me that as i have already shipped to item to warehouse, they will process it as new order and cancelled the replacement. She told me that it will take 24hrs to place the order, but till now the order is not placed.

When i asked them the status, next day (On 31st october), cs gave a shock by telling that the shipped item has not reached warehouse, so i have to wait to get an information. They are looking into the issue and asked to wait till 2nd november. But today also they are responding properly.

These people simply tell same messages that "we appreciate your patience", "we understand your issue and it is very long time, please give us some more time so that we can resolve your issue". They tell this as a recorded message and do not take any immediate actions and ask us to wait for 24 hrs and the 24 hrs has not come yet.

Please look into this issue so that i will receive my item.

Thanks
Sri hari

Flipkart delivered lg led tv on 22 oct. On time and installation date is 26 oct. And today is 2 nov. And still no one come for installation. Whenever im calling to customer care they told me to wait for 24 hrs... No more trust on flipkart... Flipkart has no care for their customers... Only thing left is their business.

Order id - od[protected]

I already feedback you about the mobile problem but you did not reply me.
I purchased redmi note 4 gold 4gb/64gb (Flip kart =od[protected] on 14th october 2017. My phone was in 10 days replacement scheme & i complained within time limit.in presence of your technician echo sound was generated but he did not accept the problem. My wife was not agreed with him. After your technical visit you reject the replacement of the mobile. I am facing the problem continuously till today echo sound is generating in my mobile. While my mobile was in under 1o days replacement as per flip kart policy how can you over rule the flipkart replacement policy. My mobile should be replace. Jeeves support advised me that authorized service engineer will help to solve the issue with the product. Service center comes in picture after expiry of 10 days replacement.
Please take necessary action to replace the mobile.
Regards

Order id: od[protected] for this order id in flipkart.com

I had raised return request within 5 days but at that time some lady called me and told me to follow t shoot steps.

I requested her not to close the ticket until i confirm.

But she told me that we have to close ticket, don't worry if you still face issue you can come back to us.

As you have already raised return request withing 5 days we will consider your request for replacent.

Now my mobile is not working at all and flipkart is telling me that replacement period is over.

I

I'm so disheartened about the flip kart services. I purchased d product 15 days back and the product which is having some panel damage problem
Now it's not exchanged or picked back from my home.
Flip kart services are really poor and not reliable.
I will personally not advice anyone now to purchase anything through flip kart
This was my first product through flip kart and it went really bad.