Flipkart Complaints & Reviews

Flipkart is a big cheater never ever buy any product from flipkart. I ordered vu tv order number od[protected] on 22nd september which was delivered on 29th september but it was a faulty piece, the volume was extremely low. Then i placed return request on same day and it was mentioned that the replacement will be done by 6th october. But still replacement is not done. I have been calling customer care multiple times and everytime a new date is given earlier it was 6th october then they told it will be delivered by 13th october then i called again on 13th then it was told by it will be delivered by 17th october when i called 17th october a new date was given 21st october. To more suprisingly when i asked to escalate and transfer my call to upper level the customer guys just cut the phone after putting call on hold for 2-3 mins. This is worst service, if you do not have products why you are putting on sale. Cancel my order and refund my full amount.

Hi,

This is gnana prakash v. I have order the product in flipkart on sep 20 and
The order i'd is 0d[protected]. I have received the product on oct
1st. The technician came for installation and come to know that the product
Recieved without screws to fix it. So technicians returned without
Installation of table.

Due to this i have raised the return request for the product on oct 6. But
Still the returned is not happened. No technician has been turned yet even
Though after many complaints.

I am giving the complaint for past 15 days. But no progress in the issue.
Still no technician has visited for uninstallation. I am totally
Disappointed with the services. But daily i am calling to flipkart customer
Care and daily i am recieving the same answer like we are escalating your
Issues and sure the issue will get resolved in next 24 hrs. But many 24 hrs
Has been passed like this.

Really i am totally disppointed with flipkart customer service for this
Small issue. Some of the customer representatives has informed me that we
Will return your money back even i[censored]ninstallation is not happened. But
Still i don't recieved my money. I am totally fed up on this. I lost my
Trust and hope on flipkart.

I want my money back to my account spent for this product asap.

This will be my last mail i am sending from my end. Hope this will resolve.
Please do the needful asap.

Pfa for reference.

Thanks,
Gnana prakash v
[protected]

Dear sir/madam,

With ref to the order this is to inform you that why this order is cancel and amount is refund to wallet., why seller is cancel order after 07 days of shipment?? As per customer representative to receive same product i have placed a new order.
Now rate is changed and delivery is also applicable for this item.
Seller is responsible for this reason, what is flipkart policy for ruturn an item, without no intimation seller is cancel the order. Flipkart system is very bad,
And i want an replacement item which i had ordered in flipkart. Reply me why this things happen?

Flipkart has a very poor service. Received a haier washing machine on 16th oct, 2017 tuesday. The installation was about to be done by thursday. Then by thursday, they changed the status of installation to saturday. Its been a week and no one has come up till now. What should we do with the washing machine just delivered to our home without using it. Any further delay, i will have to return the product. Please think twice before buying anything from flipkart.

My order no - od[protected], i was ordered one kent ro on 14.10.2017 i have not cancel my order but it automatic cancelled. As per customer care the courier agency not find the location. Previously i am getting every delivery then why this time the courier agency not find the location. Also neither they are called me or mailed me that they are not finding my location and return the order on 20.10.2017 with id[protected]. I want same product at same price of rs 13, 435. I have already paid and i am waiting for a week then it auto cancelled. I want that product at same price. Also contact flipkart care they accept there fault but they not be able to help me. If there is no guarantee to get product then it very bad service and i will file a suit in consumer court regarding this issue if proper action not taken.

I booked a redmi note 4 on 15th of october and delivery was supposed to be on 24th of october... Today i received a message saying your product has been cancelled... I contacted their customer care executive and they said it has been cancelled by the delivery partners on their own... And they asked me to buy that item again but now im not getting that offer now... They spoiled everything... Now ill make sure that i dont purchase anything from flipkart,,,,,, please guys dont purchase anything from flipkart

I have taken kadence x3 mini which was delivered to me by flipkart on 25th sep 17. After using for 3 days i found i need a bigger midi controller keyboard that was x4 mini. So i contacted flipkart after sometime on 3rd oct. They said they will help me as fast as possible but 2 days passed and my 10 days replacement policy was gone now and just one day before on 5th oct a i guess. The senior executive of customer service said that he can only give replacement on the same product that is i should only order x3 mini if it was damaged even if the seller is happy to rrplace it with x4 which would cost me 1500 more. But flipkart didnt even gave me the seller info. I contacted many times no one helped just saying "sorry sir we cant help u" so the senior executive told me to take the contact info from google. I did and found the seller cause he was quite popular. Then i contacted him he accepted and i sent him the money but now when i received the order it was a used not working 0 rupees value typing keyboard not a musical instrument midi keyboard. So i contacted him we after going through all solved it. And this all happened because i bought from flipkart. I wasted my 5300 rs. They say they have a stupid replacement policy which clearly they dont have a dictionary and understanding of what online replacement means cause tgey want to cheat and decive people to buy from them. But they also have a customer satisfaction policy which when i pointed out they didn't even speak. No sound from them just put the call on hold. Cause clearly they follow stupid replacement policy but not customer satisfaction policy. I have bought many times online from amazon and snapdeal. Believe me they are really have good customer service and they dont deal frauds or keep cheap and cheating like some trillion day or big fraud day to cheat customers. Even u may get the product a little price like 100 but u will be satisfied. Never ever buy from flipkart. After getting the product they wont even listen what u are asking them why is customer service there? To help us if the problem is created or was there. But on flipkart they wont even try to solve ur issue. The customer service is only to check orders and dates which i can do it on my phone.

My tracking no fmpp[protected] and order no - od[protected], i have not cancle my phone and it automatic cancle it how. I want same product at same price plz hep me i already paid and i am waiting for a week then it auto cancle. Plz help me. I want that product at same price. I also contact flipkart care they accept there fault but they not be able to help me. If there is no garantee to get product then it very bad service sir plz resolve my problem plz resend my order sir.

Dear sir,

This is to bring to you notice the issue which i had faced while shopping with flipkart. I have been a regular buyer from flipkart and very much disappointed by the service and feedback received from you cs and backend team on the resolution for a issue faced by me during this diwali sale.

I had placed multiple order since sep-oct 2017 worth around 50k, out of which one of the order for oppo f3 plus phone was cancelled by your courier partner inspite of the issue been raised and i awaiting a response from your backend team on a resolution, on asking for the reason i was been given multiple reasons by your cs as below.

1. The order was cancelled as the products delivery was not accepted by me.
2. There was a mis-communication between the courier person and your cs because of which the order has been cancelled.
3. The order was cancelled as the back panel had minor scratches etc.

The issue raised by me was that as i has opted for a exchange of my asus fully working phone for an exchange value of rs 1950 against the oppo f3 plus phone. As there were minor scratch on the back panel of the phone after usage for 2 years, the delivery person reject to accept the pickup. I had raised a issue for this on 17th and was informed that a back office person will get back to me by 20th for discussing the issue and getting a resolution. However without anyone getting back on 17th and 18th, the order was cancel on 19th by your courier partner. On asking the reason i was been told by your cs that there was a communication gap between your cs and courier partner which resulted into the cancellation, without i been contacted for a resolution. Also i was been told that there was lack in communicating the courier partner that as per the revised policy they should accept phone pick-up with minor scratches.

My phone is still in working condition and i am writing this letter to you from the same phone. Just wanted to ask you that how justifiable is the above think if it happens to you. The phone back panel which cost around rs 100 is given more important than the order value of of a new phone14k. Also the exchange value of the old phone is fixed based on the ware and tear of the old phone usage, else why would you give me a exchange value of rs 1950 for a phone which was bought from your website 2 year back for 11k.

I am very much disappointed by the behavior of your delivery person and also the cs rep miss natasha sidhu (Email attached below). I am therefore approaching your to let me know is this the way you treat your genuine customer and than just say a sentence that "we apologise for the inconvenience caused. Will take your feedback and see to it that such thing does not appear in future".

I hope that you will personally look into this issue and do let me know what is the solution for such treatment given to your customer. I had placed the order for getting the new phone and not getting the order reject for a minor issue and a revised policy updated for pickup which was not communicated to your courier partner resulting in the order cancellation. Is this thing acceptable??? Because of this sloppy behaviour of flipkart customer support. I had lost an opportunity to shop from amazon. Also i had made the payment via credit card and had to pay the full money due to the billing cycle date and got the credit of the refund after the billing cycle date.

I ordered red tape shoe under the diwali sale offer with other 2 products. Order no. Od[protected]

This product was also available on amazon at same price or may be less, but i ordered it from flipkart because i was ordering other two products. Now at the time of diwali sale the product was selling at discounted price on amazon but now it rates have increased. Further flipkart has cancelled my order without providing any alternate solution. Just refunding back the amount is not the services expected from such a big shopping giant.in this deal, i lost the discounted price for the product and will not be receiving the product at right time. Please look into the matter and provide appropriate resolution. Don't make a sale, but make a customer. Because a satisfied customer tells 3 friends, but unsatisfied tells 3000.

I ordered mobile back cover on dated 5-oct-2017. And delivery date was 13th oct'17 but not delivered then i was called in customer care, he said your product will reach on 17th oct'17 due to seller issue. But not delivered then he again extend date on 18th oct'17 but not delivered. Again i called and given feedback then he told me product will reach on 21st oct'17 but till time i can't received and i called many times in customer care but no any one listen to my complaint. My order id is od[protected].

I had ordered for a queen size wrought iron storage bed on 6th september 2017 (Flipcart, order no. Od[protected].

Furniture kraft mumbai is the seller.

They have given me faulty bed which they are neither replacing nor returning me my amount.

Both flipcart & furniture kraft mumbai are playing with me & asking for more time to do the rectification. I am victimized for last 50 days.

With reference to order id #od[protected]
And tracking id fmpp[protected] (Ekart logistics).
The delivery of the item was today but the courier guy was asking for the xerox of the id proof. I had my id with me and i even showed it to him but he refused to accept, he was constantly asking for the xerox.

This was first time i ever came to know that in order to a purchase an item from flipkart we have to give a xerox of the id, i am immensely upset with that. I am a regular customer of flipkart, but this wasn't expected. This service of yours was worst.

I did not got my product, the delivery has been rescheduled to 22 oct, and i had my reservations today (Train journey). I want the compensation against the product.
This was the worst delivery service i ever had.

Dear sir/madam,

Today i recived mobile wich was used by somebody and the inner mobile box also package is opened.

It's my first shocking experience from your service... As it's my hard-earned money..

I am very upset for this service by flipcart.

Order id:od[protected]
Order date :15/10/2017
Delivery date:21/10/2017

Today i given request for return.
Return id:[protected]
Date:21/10/2017

Seller :sourabh mobile gallery
1st floor raj flex,
Near geetha bhavan,
Park rampura mohala.
Hisar-125001

Note: i loose my trust on flipcart

Thanking you.
Thanks& regards,
Vinod kumar yadav n
[protected]

Flipkart sent me a faulty front load washing machine of intex the part was faulty when the demo guy came for installation he gave a job sheet that the part was faulty now intex is denying that they won't support faulty washing machine no what kind of 3rd class service is this flipkart selling damaged products in the name of big billion sale my order i'd is od[protected]
Register mobile number [protected]
I will escalate everywhere possible

Order has been cancel with out any information i did not get even single call from courier side, even though i provided my contact details and address, amount already deducted from my account. Product has to be delivered on 24-10-17 prior to this date they cancel the order. Either flipkart or delivery did not take responsible. The courier company said we are not responsible for order cancel, same will said by flipkart

Hi, i have ordered redmi note 4 on 16th of oct 2017, the delivery date is before 23rd oct 2017. But i am tracking the product it's showing only that, seller is processing your order. How many days a seller will take it to process or else diwali and dussera offers are all fake or you people making us fools. I request flipkart not to allow these kind of sellers who won't respond, who won't delivery product on time. Please look into the issue and do needful

I have bought a earphones of boat company and one side of it is not working
And it is in warranty period and it has not been one month till i bought these ear phones and i expected so much from you due to your good reviews.. So i think you will resolve the issue as soon as possible
My phn number is [protected] and i have submitted order id
Thank you

Txn id : tx[protected]
Amount has already deducted but not refunded
If you cannot refund the money otherwise please
Put in my wallet urgently required the action
The problem has detected on 14/10/2017 11:04 am
Please still problem has not resolved
Please resolve the problem very urgent
Iam not satisfied to shop another items please follow up

I purchased laptop from flipkart (Order id od[protected] for my business but the invoice which i received from flipkart is not having my gstin on it. I called customer care for this issue but they denied to menion my gstin on the invoice. Because of which i could not take input tax credit of rs. 4155.
I gave flipkart 4 options,
1. Mention my gstin on the invoice.
2. Take the return request and i will buy the laptop from somewhere else.
3. Let me talk to accounts department so that i can explain them my problem and get the invoice.
4. Give me contact number of the seller, so that i can get the gst invoice directly from them.
But flipkart did not agree on any of the resolution.