Flipkart Complaints & Reviews

I had ordered lenovo k8 plus which was delivered without a sim card tray on 10th october 2017. When i applied for replacement i was asked to courier the defective product to the bangalore warehouse address. The product has been delivered by dtdc on 18th october 2017 but even now the replacement has not reached me. Infact there has been no update regarding it by flipkart. Since the mobile is purchased on exchange offer i am currently not having a phone with me and flipkart is irresponsibly telling me that the seller has not updated the details yet and that they cannot do anything about it.
Firstly they have taken my old mobile that i gave as exchange plus rs 3000 and supplied me with a defective mobile and now they have taken the defective mobile as well. This is open robbery.
I request you to take strict action against this and take steps so that i may get back my replacement as soon as possible.
Flipkart order id : od[protected]

Order ID : OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Product: IFB Senorita Aqua SX - 6.5 kg Fully Automatic Front Loading Washing Machine
Serial No.: [protected]

Sold By WS Retail Services Pvt Ltd

Though the washing machine is under warrenty (Four year warrenty as per warrenty card), but the product is not on the data base of the company and they refuse to service it. The customer care of IFB advice to contact Flipkart for the same. Please help me to resolve the problem.

We have ordered on mobile Lenovo Phab 2 (Gunmetal Gray, 32 GB) on 24th Sept 2017.we have received this mobile on 1st Oct 17.As we were not having spare sim card so we have applied for new sim card.
When we tried to use this phone after putting sim card. the mobile was not taking the network.
after so much efforts also we have tried but this mobile is not taking the network properly.Some times it takes and disappears within a minute.
Tried to contact customer care but the response was very poor.

I want to return this phone and want a replacement.
Order No-OD[protected]

I had ordered for 2 olay total effects on 25 sep.2017, and received the product in bad condition (Of which i am attaching photo), due to which i returned the products of which i received the amount against 1 bottle, while the person from ekart took both the bottles, on 12 oct.2017. Now they are harressing me daily by giving me dates for the refund and asking for the products which i have already submitted. My refund of 580 is still due.

Hello,

I had requested for a product(Johra Tempered Glass Guard for Huawei Honor 8 Pro) from flipkart which was worth of INR 499 on 10th October. First of all, they had delivered the product late on 16th night. Adding to that, they had delivered a wrong product(a cheap quality product that does not fit my phone and it leaves 2cm from all edges). Since the product was of no return policy, I had submitted the return request with Flipkart through Customer care toll free no immediately .Initially they promised that someone from backend team will contact me within 24-48 hours, that did not happen till now despite calling and talking to 10 diff customer care executives and 2 escalation managers !! Almost everyone given false promise and were shedding crocodiles tears, but no genuine help given .God alone knows the reason !
I need your help in returning the wrongly received product and given a proper product that fits into my mobile till the edges or else refund my money.

I was order memory card from flipkart in diwali festival offer .but product did not deliver on time and it was return or canceled automatically.fake promises from flipkart...sirf festival offer bolte hai aur discount per kharidne se deliver nahi karte.my order id-OD[protected]..please help me I am totally disappointed .Maine bahut kuch socha tha...I have to gift someone special...but product did not delivers on time.

What happened to refund of rs 750 which is transfered to your account 3 weeks back and you just giving a simple excuse of transfered to bank and enquire in bank!!! Does u have any rtgs or neft no. As proof of money transfer to my account. Why u cheat people like this. Why o this internet age u need more than 2 weeks to transfer amount!!!.

Need urgent answer. Its not child play.
Work or shut ur business. Or a social mass campaign needed to stop this type of malpractises

Shamsuddin. P
[protected]

Hi, I ordered wooden bed from flipkart ( Order ID: OD[protected]
Product :- HomeTown Dazzle without Storage Engineered Wood King Bed) in dasara sale with promised delivery by 15-Oct and installation by 19-Oct. But there has been no delivery till today 25-Oct and neither any update on the order.
I had placed complaint multiple times to flipkart but every time got response that give us time to sort out but no one turned back with any update until I called or email again.
When asked to transfer call to escalation point, twice call was kept on hold for 3 mins and disconnected.
And later also there was no call back.
After many follow ups, someone said delivery date is rescheduled for 25-Oct and today on 25-Oct I got another message asking to wait till 30-Oct.
And since it is big order it is not allowed to cancel also.
It is almost a month now after order is placed and still not delivered and no one has any idea where the order is.
Very bad experience.
Now I don't want that product but my money with interest and also compensation for this cheating and kind of harassment.
Please help here.

I purchased a sony Xperia z3+ mobile on may 2nd 2017 within a month there was problem with display
Flipkart customer care provided us with contact info of the brand service centre only it turned out that they are just sellers and do not provide any service. When contacted Flipkart again we were told that replacement can be done only within 20 days of product purchase and we were not given any support. Later found a authorized brand service centre who refused to take the mobile for service saying the handset was Hong Kong made and will not be taken for service in India. Approached many other service centre s and got the same reply. Is it my fault that I was delivered a Hong Kong made set? I come from a middle class family and that mobile costed 26000/-RS . It is a huge amount for us. When the issue was taken to Flipkart again, they investigated and told that the vendor has agreed to a refund. After that they are mute till date. Every time I call customer care a new person talks to me and asks for all details from the beginning and in the end I'm told to wait for 24 hours within which a wish master would come and collect the phone and initiate the refund process.its been 7 days now . Still nothing. I'm Very disappointed with Flipkart

I had ordered a phone asus zenfone laser 2 of rs.8499 on[protected] and the same was delivered by you on[protected]. But it's just two months and my phone's battery is not working it's got completely fail. My phone is not working and is switched off because the battery doesn't have current and is not connecting with the charger. My order no. Is od[protected]. Now please do something.

Hi,

I am a very loyal customer of flipkart and have always been very happy with ur products and service. I was never going to any other online shoppers even if prices with them are low because i trusted flipkart and it's products. I am really upset with one product i purchased recently that is mi note4 i booked it on 29 sep and got it delivered on 3 october.. It is not even a month since purchase and now my mobile does not work the touch does not work.. I am really upset. Could any of you please help me with this or really i will loose all my trust on u guys and stop shopping with u all... My email id is s. [protected]@gmail.com and my order i'd is od[protected]

Kindly do something about this or i will loose my trust on flipkart completely n will be forced to stop shopping with you. Trusting you people to do something

Your loyal customer,
Nayana ss

Dear sir
i bought a mobile phone on flipkart . but mobile phone has found defective, then replace this phone but replace phone has same problem . what shall i do sir ? i contact customer care, they told me replace is not possible, go service center, why i go service center, please sir replace my phone. i shall be oblige to you.

Sir i have purchased moto M XT1663 GOLD 64 GB From flipkart. I Have losted my bill please send bill to my new email id
EMAIL ID :[protected]@gmail.com
MY New Mobile Number :[protected]
MY OLD Mobile Number:[protected]
IMEI 1:[protected]
IMEI 2:[protected]
Invoice Number:F0YQK[protected]
Seller Name Health& Happiness pvt.Ltd

22/10/2017
I have booked oppo f3 pluson 14/10/2017 with diwali offers /i was waited this kind of offer to excajnge my products. Without calling me the delivery person has came to my home on 21/10/2017. He dont know the difference between
Temper glass and display. He say there is a problem in display but its problem in display. I requested the delivery person can you come tomorrow i ll remove ths temper glass now i dont know how to remove he said no class i cant come flipkart customer has to reschedule it. Same day evening i called customer care i requested them they are providing fake promises, send a wrong messeges. I was waited 3 days our my product will get it today or tomorow. Suddenly i getting a msg from flipkart your product has beed cancelled. Then i called customer care i told everything. Again i got a msg from flip at 24/10/2017 2.22 p. M saying our delivery executive in on the wa to your location to deliver your product with produt i. D and tacking i. D. I cant belive that i called customer care at 5 p. M they said yes your product wiill deliver by today. Its is chennai fort. I was very happy then i waited till 9 again i called customer care they said me it crossed 7.30 u ll get your product on or before 25/10/2017. If i called now they are saying prodcut has been cancelled from seller side. They are giving the offer for advertisement they itself cancelling. There is a some game is on. Dont support flipkart. Am having all evidence if its require i am can provide

I have ordered apple smart watch for delivering the the smart watch they delivered wall clock. I paid 33500 rs. They asked some time to enquirer so it was almost 20 days they keep on postponing. I asked for a refund but they are saying that we cannot do anything for this. Please help me to get back my money. I have been contacting them daily they keep on saying something. Please help me to get back my money

Dear flipkart

Order number: od[protected]

Replacement is not the solution of my problem, because the issue is in your product quality i mentioned that the quality was very poor it is not working in my mobile phone so why are you forcing to customer for replacement.
It is not the customer service. You send me a poor quality charger than you told me that i will give you replacement i do not want any replacement. I think you are not reading my whole complaint where i mentioned that i do not want replacement so why should i take it. Closing the complaints from your end is does not meant that your customer is satisfied.
I need better solution. Resolved my problem asap.

Re: unable to deliver your order - od[protected]

I didn't cancell the order.

Waited for a product for 20 days and finally when it got shipped flipkart cancelled from their side. Saying unable to deliver.

Infact i was told that the item will be delivered by 11 am today and i was waiting in my house for that taking a half day leave as informed to the courier person who called me yesterday.

Very poor customer care. Not expected from flipkart

Sajith
[protected]

Sir,
This is to inform you that i ordered for a uni -6100 black/ uni triple sim touch screen feature phone on order id od[protected] dt. 23/10/2017 at 8:42 p. M. But we have received white colour mobile instead of black vide your invoice no. Faa96y[protected], dated 24/10/2017 received on 25/10/2017.
I request you to refund the amount or replace the phone at the earliest.
Anticipating a quick response.

Diaper mamy poko pants-62 pieces
Mrp - 930, pack of 2 (Combo) - 36% discount on mrp
Effective price = 1190

But as per the final payment details, site is calculating:

Value of products:1860.00 discount (-): 669.60 shipping charges:free estimated gst 142.85 final payment1333.25

As far as i understand, gst cannot be levied on mrp but company is claiming that this is as per law and gst is applicable incase of discount. Please see the response from site below:

=

This is to inform you that, gst means goods and service tax. It is a single indirect tax on the sale of goods and services throughout india. Gst is applicable w. E. F. 1st july, 2017.

The additional gst charged on the discounted price is absolutely as per law. The law restricts us to charge gst more than the gst applicable on mrp.
The communication as to charging of extra gst on the discounted price is very clear mentioned in each banners and a detailed explanation as to the calculation and basis is defined in the terms o[censored]se. Also at the time of making a transaction, you are bound by the terms o[censored]se of the site.

For more information about gst kindly request you to go through this link,
http://www.firstcry.com/termsofuse

The gst collected on the discounted price is duly deposited with the respective gst authorities having jurisdiction or adjusted as per the applicable gst act and rules.

=

Please clarify if this is as per law?

I placed an order for iphone se on[protected]Order no. Od[protected] for rs. 16, 249 which i paid through my hdfc debit card.

Expected delivery for same was[protected].

Order had reached to flipkart's ranip hub on[protected] according as per tracking details.

On 23rd october, i got a message from flipkart that my order has been cancelled due to multiple attempts delivered which was a total lie. When i called customer care to enquire same, customer care executive couldn't give clear reason of cancellation of order.

After an hour of argument with executive, he transferred call to their head mr vijay saini & raj virde. He gave me assurance to revert back within 48 hours.

When i called up again after 48 hours, they said that the dealer has cancelled so flipkart can't help me or take any responsibility of same.

Now they are requesting me to buy same phone for amount of rs. 8000 more than i paid initially.

Please help & take necessary action against such fake companies like flipkart who cheat their customers regularly.