Flipkart Complaints & Reviews

मैने नयाTV खरीदा है मेरा गांव परतवाडा है लेकीन याहा डिलिव्हरी ना मिलनेके कारण नागपूर मे डिलिव्हरी ली लेकीन इंस्टोलेशन परतवाडा करणा है कृपया आप से अनुरोद है आप इंस्टोलेशन परतवाडा मै दे मै पार्सल नागपूर से परतवाडा ले लाऊनगा आप से अनुरोद है
Plot no 31
Harder nagar
Dev mali
Paratwada
Achalpur
Amravati
Maharashtra
444805
Mo [protected]
Pe sampark kare

I, jigar m savla, had ordered lenovo k8 plus under exchange offer on 14th oct2017 through flipkart in the diwali sale. The delivery of the product was expected on 18th oct 2017. The product was out for delivery on 18th oct 2017 however the courier partner denied to deliver the product saying that the product is not as per flipkart's exchange policy. The exchange product is in 100% working condition and the hardware of the product is also intact. However there was a minor crack on the edge of the body of the product as it is having a polycarbonate finish. Apart from this the product is genuine.

Thus the incident was escalated through customer service and i was assured that the product won't be returned and will be delivery will be tried. I was being asked to wait for 3 days for resolution of the same. I have been calling multiple times and every time i was assured that the product will be delivered and a proper resolution will be given. I also offered that if the exchange product cannot be accepted then i am ready to pay the differential price.

To my amaze today morning i. E. On 20th oct 2017 when i checked the status of the product it is showing that the product has been returned and refund is processed for the same. Have also got messages and emails that the courier partner has returned as have not accepted the delivery whereas the fact is that the courier partner was not ready to deliver the product. The case was also under escalation and was also assured that a satisfactory resolution would be provided.

Is this the service from flipkart. A very horrible and pathetic experience with no empathy for the customers, failed customer service. Definitely will be moving this to consumer court as there was no consent from me to return the product.

Thanks & regards
Jigar m. Savla
[protected]

Dear sir suddenly i m unable to log in my account, so i try to contact customer service and also flipkart facebook, then i know my account is block, but flipkart mentioned me in my mail, that i m reselling product so they blocked me, but recently i m purchased one mobile for my personal use in the month of september, i don't understand why they blocked me, i have also money in my flipkart money wallet, that money also blocked by them, i requested to them if they don't want customer like me, thats ok, but plzz they returned my money, i m very nedy person, so i request all of you kindly returned my filpkart money balanced,

I have always been a blind supporter of flipkart. But flipkart proved me wrong this time. I have been using a lenovo phone (Bought on flipkart) since 2015 which got damaged due to some reason. So i ordered lenovo p2 (Grey) on this diwali sale on flipkart. (Order id - 0d[protected]
Within 3days it reached my nearest hub, 8days before the promised date. (Good job ekart). Now the status is showing "undelivered due to shipment damage” which may happen in transit and i completely understand that. Readers please bear with me. The story is about to get interesting. So i called flipkart customer service toll free number. They told me to cancel my order and place a new one in order to get my phone. Now the thing is the phone i ordered is out of stock and no need to say got a hike on its price as the sale is over. So to conclude, in order to get the phone i will have to wait for the phone to be in stock and purchase that in the original price (Obviously more than what i was about to pay) or buy another phone which was not my priority or choice because i don't have a phone right now. I know flipkart will give me the refund for the phone. But what about the phone?? Any explanation flipkart?? I want the phone i ordered and that to in the price i was about to pay.
*i would like to say... The phone is"flipkart exclusive"... (Sarcastic laugh).
Now this is for you flipkart...
I am a very understanding person.
I understand that you have a tie up with lenovo and the phone isn't available elsewhere.
I understand that the shipment may get damaged during the transit.
I understand that the phone is now out of stock due to"heavy"demand.
I even understand that i will get the refund so my money is in safe hands.
Can you please make me understand one thing?
Due to who's fault i am not getting my phone? And why should i sacrifice the phone for that person? (I don't want the answer"luck")

Not expected from you atleast..

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly
Mobile number [protected]

Hello sir,

Good evening.

I am drafting this email to bring a notification on delivering faulty mobile phone to me during bbd sale.

I purchased galaxy s7 mobile phone during the bbd sale. Within a short period of time i have noticed many issues with the phone.

So i have raised a replacement request for the faulted galaxy s7 mobile within 2 days of delivered date. Based in the request a technician visit happened to my home. He agreed with the problems. He informed me that he will let know about this to flipkart. But later i didn't knew what happened and flipkart rejected the request. On the same day, i called to flipkart and created an escalation for the issue.

It is going to be nearly one month no action has taken against this. And every time you are postponing it to other time. Later the executives says me that they cannot take any action against because of your term (10 days replacement policy). I never accepted for the replacement rejection and while the escalation is on pending status how should they inform me that?

Is it fair to behave like this? A complaint registered within your replacement time schedule but no body working on this. It is completely your fault on not keeping the promise on time. Every time it is getting postponed to different date like october 2, 6, 10, 13, 15, 19 and now 21.

I am facing serious battery draining (Even in mobile standby mode, 1% of charge drains for every 2 minutes of time), mobile overheating with normal usage and now there is full vertical pink line has been spotted in the display. Already complained regarding a pink color issue in mobile and now it has been extended. But i was informed it was normal. It is not normal and extended to complete vertical pink line on mobile display.

When i checked with the service center they told me to contact flipkart to replace the mobile phone. I am totally frustrated and it is not possible for me to go here and there for this issue. I am so much of tired speaking to your executives to explain my problem again and again to different persons whenever i am calling to get to know the status of the escalation.

I need a proper solution for this. I am not giving any false information. I am trusting flipkart when comparing to other online portals. After this issue too, i bought many items to my family and friends. I am asking you for a replacement of this faulty mobile phone.

Hope you understand and take this issue serious at least from now. If anything is hurting which i was told, i am sorry. I am expecting positive reply from you.

Order id : od[protected]

Escalation id : in[protected]

Incident id : in[protected]

Mobile : [protected]

Thank you so much!!!

Regards,
Kirubakaran n

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Phone:[protected]
Email:[protected]@gmail.com

I have been tryung to lodge a complaint foe return request and the customer care people are not calling back. The product have 10 day replacement policy and i am worried it may cross the date.

I have order the phone on 25th sep 2017. This phone was delivered late i. E. On 03rd oct 2017. Phone display was not working which was delivered to me. I have lodge the complaint to flipkart customer care & they informed me that our engineer will visit, will check the phone & than replaced it. Engineer visited on 15th oct 2017. Phone should be replaced on 18th oct but still this has not happened. I have called several times to flipkart customer care & got several false promises. Almost 1 month following on this issue but there is no resolution. Now i am tired following up with flipkart company. If i will not get the resolution within 2 days then i will file complaint in consumer court against flipkart company. This is totally a harassment to the customer.

Sir, i brought lenova k6 power from flipkart, it hava a problem o[censored]nable to detect sim, because i complient the your customer care office, they do not give any proper response, and i called your customer care more than 5 times, i not recieve anythe proper information till now, i immediately want a return the mobile, kindly help me.


Regards
Murugaperumal
[protected]

Hi team

I'm writing this in frustration with flipkart.
I've placed order on 07/10/201 & order no:od[protected] but the product is not delivered yet. Escalated twice through call wherein only support provided is extending the driver due date which is not achieved still.
From outcome of latest escalation today is the delivery due date but no trace of it. Senior executive attended last time is asking me to cancel my order. Is this the way forward if item is not delivered on time???
If i go and check my order in 'track my order' its misrouted within same city for multiple times.
Is this the reputation of flipkart??

The order id is[protected] for which i paid rs 7064. Its a cycle ordered on 24th september the delivery for which was scheduled on 11oct. On 11 oct i got the message that the product will now be delivered by 21 oct. When i tracked the product and spoke to customer care a number of times i was shocked to find that the seller has not yet shipped the product till date. Also i am not able to cancel the order since there is no option provided by flipkart on this order. I am sure product will not be delivered by 21oct and subsequently flipkart will further prolong the date of delivery. This is absolute cheating and case of fraud where the consumer is being harassed and no flipkart has taken no interest and action on the subject in spite of speaking to customer care a number of times.

I have order iphone 7 on 16th oct 2017 the promised delivery date was 18th oct to 20th oct. Today morning i called customer care they updated still seller not processed the order and might not get the product by 20th oct and again they are asking to wait till 23 oct 2017. I tried to call they on 16, 17 and 18 by that time they dint take the complaint... When i called on 19th they took request.
If they did it on 16 itself i would have got my product on time.

Sir/madam i did not use my card for any type of transaction in flipkart.com but when i took a statement from bank it is stated that the money was transferred through flipkart.com i did not do the transaction so please refund my amount
Details are mentioned below.

Date of transaction :[protected] and[protected]
Transaction id: sbipg[protected]
Name : kumaravel
Amount : rs.20, 894 /rs.10, 999/rs.568/rs.1, 966/rs.3299

Please refund my amount sir.

I was really amazed by what flipkart did. I trusted this site. But i faced worst experience by flipkart only.

I ordered micromax x777 on july 11 2017. But i got some local brand phone karbonn (K400 baahubali). I ordered this phone for my mother who lives in odisha bhubaneswar. My mother has no idea on phone brands. So she didn't complain anything. But when i came to home after 3 months, i came to knew about this cheat flipkart made. I trusted flipkart.in fact i am a regular customer of flipkart. But after this i will never order anything from flipkart.
I am shocked how can such a reputable and trusted company can do this to their customers. Like this flipkart can fool customer who doesn't have any idea on brands.
Kindly replace the karbonn (K400 baahubali) mobile that your company had send with the one i have ordered.

Please take necessary actions as soon as possible. If not i will take flipkart to the consumer forum.

Hello,
You are doing fraudulent activities. You suffered me lot. My order no
Od[protected] office arm chair on september 23rd still going to
Done one month ago, still i'm not get product and you don't give option to
Cancel my product. I'm seriously so suffered. I loss my consciousness
Rs.2899 is for me big amount please return that amount to me. I recorded
All call with customer care what are the call you talked for your bad
Co-operation. Your process seriously i suffered mentally. If you not return
My amount means i'm going to complaint with your evidence of all recording
Calls like way pretending me.

I have ordered a iPhone 6s in Flipkart on 14th october 2017, and the expected date was 17th october 2017, but was delayed and a e mail came from Flipkart saying your ordered is cancelled, I was shocked. When I called them, they said sorry. They just making fool to their customers. I would love to complaint in comsumer forum further.

Flipkart is the worst and most horribly encountered service provider.. A suit needs to be filed against them.. I had ordered for an oven on 12 th oct n the delivery was about to happen on 15 th oct.. Suddenly it showed status as unable to attempt delivery due to operational issues.. And today is the last promised date 19th oct but still my product is not delivered n status is same.. Customer service is worst even beyond worst.. The courier provider ekart logistics is hell.. Worst courier service provider

I purchased order
Which was deliver in 6oct2017
Odid:- od[protected]
Jo damage nikla so again maine use replace krwaya wo back up ni de rha again replace krwaya but kabhi 12, 15, 16, 17date diya gya but prduct ni mila
Itna time kv ni leta hai
So request h ki 24 oct 2017 tk problem solve kr de

To whomsoever it may concern,

Kindly go through the below communication. As per the reply no status was revised within the deadline. So i will be constrained to proceed against you upon deficiency of service and compensation. I am getting the worst customer service from your side.

Regards
Rahul mathew
Advocate

On 15-oct-2017 10:09 am, "customer support" wrote:

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:09:12)
Dear sir,

This is regarding the purchase of a panasonic 40 inch led tv via flipkart
On order no od[protected]. This is to report that a serious flaw has
Happened from your side on the mentioned purchase. It was on 27.9.2017 we
Have ordered for the same and the amount was paid through hdfc cc. We have
Opted for an exchange service with our existing tv at home. Flipkart
Delivered the product on 1.10.2017 on taking the exchange product, and the
Installation of the new tv was done by a technician send by flipkart on
4.10.2017.

Now please note that at the time of installation, the technician found that
The brand new tv received via flipkart was having a serious technical
Defect in its audio output system. The same was checked twice and made sure
That it was so. Upon instruction from the technician i raised a replacement
Request to flipkart on the very same day ie, 4.10.2017 via flipkart app. The
Replacement delivery was scheduled on 16.10.2017.

This is for your information that no action was taken from your side on
This case which was least expected from an organization like flipkart.

It is to be noted that even after having 2 service calls to your customer
Care officials, no step was taken for our replacement which is scene to be a
Serious flaw on your side.

Also, it is to be particularly noted that i had paid my amount of purchase
Via hdfc cc. Now we have started repaying the emi's even though we dont have
A working tv at home.

You should also see that since we have exchanged our old smartly working tv, and we don't have the purchased new tv, the entertainment part at my house
Is dead.

Hence we conclude that the service provided by flipkart raises cause of
Action for proceeding against the company before the proper legal forum, if
The issue is not rectified in minimum amount of time from the date of this
Mail. We will be constrained to proceed against you legally.

Expecting an acknowledgement for this mail.

You may contact us any time on [protected], [protected], [protected],
[protected].

Very truly
Rahul mathew
Advocate
24x7 customer support.
Buyer protection policy.
Flexible payment options.
Largest collection
[protected][protected]