Flipkart Complaints & Reviews

I have purchased sofa set paying advance to flipkert. Flipkert took more than one month for delivery time. However at the time of delivery their person told that they will not deliver the material at my flat and put the material at the gate of the society building . They do all such inconvenience to the customer when they take payment in advance.

I placed an order in flipkart of worth rs 399, including the shipping charges. After few minutes of placing the order i got the txt msg confirmation that my order is placed. Message is pasted below:

Order placed: your order for la verve floral cushio... With order id od[protected] amounting to rs.457 has been received. You can expect delivery by sat 28, oct 2017. We will send you an update when your order is packed/shipped. You can manage your order here http://fkrt.it/oIJuuTuuuN.

As it can be seen, the price mentioned in the message is rs457.
I mailed them on the same day to correct the price but they still havent responded yet.
Please help.
Thankyou

This the so far the worst service from flipkart that i have experienced. I have been a flipkart customer from ages only to see this day where i have no proper response from you guys, my reg mobile number is [protected], i have ordered a bosch fully automatic washing machine on 21st of august and had a commitment date of delivery of 25th of aug. So far it's been postponed thousand times and i still don't have any news about the delivery. I have already made the payment for the same through online with no product been delivered, i have actually spoken to almost all the guys in your support center and some of them keep repeating again, i still have no track of my product. It was promised to be shipped on 9th which is today and i still haven't received it. As being a honest customer of flipkart i would demand a compensation for wasting my time and money for all these days as you were not able to stick to your commitment, if nothing is done by asap you'll loose a customer and as well be marketed negatively in public for the delivery and support that i have from you guys, i'm really disappointed, there is no communication from flipkart as in why are they late and not informing the customer, flipkart should try to keep it up as amazon does. This will be my last order from flipkart.

Respected,

Date: 16th oct 2017
Order#: od[protected]
Place: hubli

Description
Incident 1
I purchased the apple iphone 7 on 22-sep-2017 through flipkart.
Phone appears good when observed, however when taken a deep eye screen has popped out of frame on top portion, might be water sealant adhesive has come out putting water resistance of the phone on a compromise.
I reached apple service center they offered screen replacement. Since phone is brand new i don’t want to go with the replacement of any part its just been 15 days since i purchased this phone.
I placed the call to flipkart and they denied replacing the product as the product has crossed 10 days o[censored]se and replacement policy does not hold. If the issue was more prominent and more visible i would have returned it in 10 days.

Incident 2
While placing order i had checked the seller to be supercom after receiving the device when invoice was checked i came to know device was sold by shreyas retails.
I had bought this to the notice of flipkart on the very second day after receiving the order no action was necessary they said.

Resolution :
Replace defective apple iphone 7 128 with the good, new iphone 7 128gb through trusted seller. Or please provide refund along with my previous exchanged apple iphone 6 64 gb.
With this complaint i’m attaching the invoice and the order screen shot taken from flipkart’s orders page for comparison on different seller. I strongly feel mistake was from the flipkart’s end as device was sold to me through wrong seller and no necessary action was taken even though the incident was reported from my end.

I ordered samsung galaxy s7 under the exchange program against my old phone (Redmi note lte) but the delivery guy refused to take my phone because there were 2 slight crack on my back panel. I have exchange my old phone after reading the t&c for exchange (https://stories.flipkart.com/smartphone-exchange-deals/) and it say necessary requirement for exchange is
1. Old smartphone must be in working condition.
2. The display and screen of your old smartphone must be intact.

Above both the condition is fulfilled by my old smart phone. I am very much disappointed because i thought exchange would very seamless as it shows on the website.

Hello all,

I want to buy semi automatic washing machine of lg from your site but there is no seller deliver at my location i. E faridabad and also don’t provide exchange offer.

I want to know what’s a problem to deliver washing machine at faridabad location.

Please reply asap.

Please find the attachment below.

I received bent phone from flipkart, requested for refund 10 days back and till today there is no action, every 2 days i get a call from customer service and till there is no solution. Flipkart service is degrading data by day. Please refund my money.

Seller : truecomretail

Date received:29 sep 2017

Mobile - samsung on7

Order id-od[protected]

Subject: complaint regarding fraud delivery
Sir
I am chitaranjan. I recently purchased three power bank intex 11000mah and my order id is od[protected]. I already update my acount details and my login phone no is [protected]. But i recived no msg or call other than the one msg when order was placed. But in my order it is said that item cant be deliverd as no response from customers without contacting me. Pliz resolve the issue and i want my order in time

Hi Team,
After I have placed an order for printer, kids are eager to see and start use it...but all the happiness has gone, as they product is not delivered till date. I am severely disappointed at the sorry state of customer service provided by flipkart.

I fail to understand how does flipkart have such poor delivery service.. Even after several calls to the help centre, every time they assure the delivery is on track and would be delivered. Today when I called the say customer has rejected the order which is as per their courier partner...no one has called me for the delivery..

Order Date = Fri, Sep 22nd '17 12:41 PM
Order# = OD[protected]

Thanks
Satish

Hi flipkart,

I guess this would be my last purchase with you. Few days back, i ordered a nokia 1280 which got delivered today. Being a nokia user from last 10 years, i do know their packaging and how they ship their devices.

Opened the product and got a refurbished/used phone which whose screen was scratched with internal dents which are visible and buttons wore not upto the mark. Secondly the speakers are so bad without any vibration motor which wore the main asset in those old phones. When i carefully observed them, i have seen the tilted internal speaker, which was giving less sound.

Secondly the speakers wore packed in a small packet with sumo packaging placed on it, which nokia definitely wont provide.

Also the mrp of the device was not mentioned anywhere and instead of imei, someone had placed a sticker of emei (Which a brand like nokia wont do)

Spoke with your customer service and they told that it can be replaced but the money refund wont be possible.

Due to this unfortunately i need to upload this on social media

This is such a bad customer experience by selling him a dummy. I wont my money back and i would go a store rather than trusting a brand like you.

Attaching pictures for the same.

I purchased an iPhone from flipkart but they sent me a fake one. This I got to know later when my accessories stopped working and I visited B2X service center. They gave me a job sheet stating that the product is not genuine due to which warranty could not be claimed. I was shocked knowing this I trusted flipkart. Bloody so called biggest Ecommerce platform. call me on [protected]

I had purchased a brand new Motorola Z from Flipkart but I got a defective piece of headset in the box... customer care are not providing services or not working or not solving my problem they are saying that we provided 350 rupees in your account to purchase new headset but I'm not agree with that because actual price of the defective earphone is around 1000 rupees (IC)
They are not taking serious this matter kindly solve my problem
My contact number is [protected]

Hello, i have purchased redmi note 4 from flipkart on n cost emi ( 6 ) my bank has charged me interest of 114.7 Rs so total amount would be 688 . but flipkart has given me discount of 406 on mrp Rs 10999 and they charged me Rs 10593. moreover bank has charged GST of 20% please help

I was buy an ipad from flipkart. After receiving my product, i found that product miss match with the invoice serial no. And order from the seller indiflashmart in flipkart, but in invoice mentioned health and happiness pvt. Ltd. The whole serial no is on the invoice is correct but an extra 's' is added before the correct serial no.
So that i was raised a complaint in flipkart. After 15 days i got a call from flipkart. And they said please return your product, they will refund me. But i did not want refund, i want an original invoice or replace. I don't have that much of time to backup my whole data or other stuff. After all we are paying you for our product. Don't think your customers are fool.

I am very sorry to say that inspite of my repeated clarifications to flipkart
That no amount of rs.667 has been credited to my account against my order
Cancellation on 21st july-17, the matter remains to be unresolved. Before
Also, i have faced this type of problems from your side but ultimately got
The refund after 20 days only after back to back rigorous follow ups. This
Is a horrible experience. Snapdeal & amazon have far better standard
Protocols than yours in such scenarios.

To the flipkart conderned officials
Last but not the least, if you dont resolve this issue & refund my amount
Within 2 days, i am straight away going to take the matter to the consumer
Court for a solution for wasting my time for the last 20 days from 21st
July-17 till date.

I placed an order for royaloak zenith metal coffee table on (Wed, sep 20th '17 11:50 pm) with order id od[protected]. The scheduled delivery was placed on 29th september.
But i didnt received the product on that day and i expected the product to be deliverd on the comming days. And after not receiving the product, i scheduled the delivery to comming possible days.
I received a message on 7th october that the product is out for delivery but didnt received any calls. So i called up in the phone number provided in the message but none of them was aware about this order.
So when i called flipkart, they said everything will be ready by 16th october.
Not even deliverd even after the expected dates are over and also no updates receiving regarding the orders. I orderd it for an official function in my home and the function is over and no more. And the product is like a loss to me and i lost every impression on flipkart. When i once raised a complaint regarding this, many dates are said to me from the flipkart for delivery. But none of the dates i received a call or message. I has been waiting in my home for so many days expecting the delivery. I has been a big loss to me purchasing this product from flipkart. I had a previous on flipkart, but now everything went down!.
I am also attaching the copy of messages i received regarding my order.

Regarding order number : od[protected]

Got the galaxy note 4 battery product as defective from the seller rg traders from flipkart. Worked for 1 week with fast draining, and then completely dead. Crossed 10 days replacement period. No resolve in issue. When i check for 30 days service center warranty. Samsung service center says not eligible for the service (Bengaluru-indiranagar service center). Since there are no proper details related to battery on invoice bill. So whom should i blame now. Its already 20 days crossed. Pathetic services and products from flipkart. I need my money back.

Sir im order in fliplart in philips home speker system in 21st sep and delevery date is given by 25 th sep order amount iam paid in debit card in INR 2150/-product will not come 25th sep am call to flipcart custmer care given number of promise dates to day18th of oct product will nt to bee delivered plese help mee

I ordered a product onida 109.22cm (43 inch) full hd led smart tv of amount rs ₹25, 449, sun, sep 24th '17 9:13 pm
My first delivery date was given 3rd oct but i didnt get the delivery on time.
After that after several calls they have given the next delivery date as 6th october.
Again it was not delivered and again they provieded 9th oct as the next delivery date. But till date i have not received my product. After i cancelled the product on date 7th oct. Till now i have not received refund amount.
My orderid is od[protected].

I have order phone mi max 2 (4gb ram 64gb) but it got cancelled automatically after one day without any information. When i called customer care they are saying that might be seller did not have the product available or the money did not reach to them. But if the product is not available then how the order got placed and the money transaction is also done as money got deducted from my account and i have the conformation message. This is really too much from flipkart. The order id is od[protected].