Flipkart Complaints & Reviews

Most frustrating experience with flipkart, you spoilt my diwali. Order no od[protected] placed on 15/10/17 with delivery date of 17/10/17, exchanging my old iphone 4s here. On 17th night delivery person refused to deliver the new iphone 7 because the old iphone is on the setting screen, he wanted me to insert the sim card, get the phone to menu screen so he can check the emei number. Because i am at office, i asked him to come early morning on 18th. I informed him that i will be out for office after 12 noon and then going out of station, he promised to come early morning after 9:30 am. On 18th morning, there is no sms or call from delivery person, so i called customer service. Surprisingly i am told that the delivery has been pushed out to 21st. I am cancelling the order right away and will make sure i avoid flipkart in future. I can’t explain the frustration, disappointment. Not to mention the addition accessories that i ordered which will have to be cancelled now for the time being.

Note: this is what i got from flipkart. (1) no mention of a emei check or not to reset to factory before delivery person can check (2) delivery person confirmed that there is no receipt for old phone pick up. Both are not aligned to the email received from flipkart.

· step 1: ready for pickup
O please ensure that the old-item that you have promised is ready, if possible provide us original box or else a suitable box in which product can be safely transported back to us.
O do not seal the package as the contents will be verified, packed and sealed by our courier executive.
O please do a factory reset of your product and erase any personal data before handing it over.
· step 2: sign declaration form
O courier executive will give you a declaration form, which confirms the details of the old item and also confirms that you are handing over old item as part of exchange offer. Please sign the declaration form and return it back to the courier executive. Please read the terms and conditions carefully.
Please retain the acknowledgment slip (Proof of delivery) provided by courier partner, for future reference.

We have purchased tv from flipkart and observed some issues with device we have communicated same with flipkart and allocated tech visit.
We are done with tech visit acknowledged the issue from tech person.

Flipkart arranged reserve pick up for the same item and we done with pick up on oct 6th 2017.

But as of today we have not received refund every time they are asking us to wait for 24 hr we are done with many 24 hrs.

Could you please look into this and do the needful help.

I have purchased this product from flipkart that was delivered to me on 9th october at evening by flipkart. After using just few times i noticed that the device is getting heated. I thought it will be okay and will not be right to inform flipkart so early then i upgraded the phone to the latest version but that didn't give me the solution. The device was heated up each and every time of just normal usage, but really i was relaxed by thinking that i have purchased this from "flipkart" and they have easy replace/refund policy and that was noted on the phone's description as well as all other products. Then i contact the customer care on 10th october and what they said was really very unexpected, that was they can't do anything except suggesting me to visit apple service center. But my question was why will i go to an service center when i purchased this from flipkart? We all purchased phones and all stuffs here so that we don't want to face those things, then after communication he told me they can do it but its needed to visit the service center ones. I was not satisfied with the call so i call again and that experience was horrible, the executive named "salooni"was so rude and dis-mannered she hold me call without knocking me, talking like she don't care. After that call when i called again back i experience two understanding and well behaved person. One was normal executive and the other one was senior supervisor. Both of them take my refund request as i told them. And the supervisor promised me that the refund will be initiated but that also need the sheet that will be given by the service center. One of the main reason why i was so faded up is there is no apple service center near me. Its mostly 300 kms from my place. But thought its okay it will be trouble bit if there is no option then i have to do it. Then i reached their place after a long journey. And 1st they told me its normal then they said its software issue. Like really? Its normal? My dad have iphone and also one of my friend who was there with me have iphone 6 that having less ram and downgraded processor then my device his phone is not headed up. Not even 10% of what my device get. By the way, they said it will take 30 minutes to solve the issue but as i said before, "i don't want repair" why someone will repair a phone of 1day usage? If its having issue just after delivery then its clear it was defected from the first. The device that have sent to me was defected and why some will will pay for a defected product? But chalo okay i allow them for the restore as they said. They give my device back after 40-45 minutes and after giving me back on just 5 minutes usage and having a. C on the room the device started heating. And when i touched his skin with that phone he agreed phone and telling him about flipkart's demand of that sheet he agreed to give me the sheet but i don't know why he mentioned this as software issue and don't mentioned the heating issue even when i told him before he was started making the sheet. If its issue with software then they worked on this with 30 minutes, and they have told me before that the software issue will be okay after the restore process. But when its not solved why the did't mentioned this and why the mentioned "resolved" when it still heating that much that i can't hold this without cover. I really have no idea why they did this. But they axis me that the sheet that have given is enough of what flipkart wants. So i finally have the sheet.
Oh1 one thing don't know why after taking the phone from the apple center i'm having some more problems like 1. While phone call some times the sound come so weird. 2. Some apps like flipkart is not working properly and if i'm forcing fo run the device is stopped working for few second. Same with adding google accounts. I can't say with confidence that the issue is made by them may its having the issue normally for the defect of the phone.
So i have done all the process as told by flipkart. I faced a lot of trouble and its like harassment. But at the end of the day i have done this. Now i want refund.

I have purchased a furniture from flipkart and it got deliverd by 2nd oct. Installation and demo suppose to be done within 72 business hour but it has not been done. Then i raised a issue from where flipkart customer care executive assured me that my problem will be resolved in 4 days but it has not been resolved yet.
My order id :[protected]

I bought a phone from flipkart and at the time of replacement it came to knowledge that the imei number of phone is different from the one given in invoice. I complaint to the customer care they said their team will contact me in 2 days, i didn't got any call till end of first day and when i contacted them they we called you but you were not available at that time i thought it could be a network problem and they said to me they will contact you tomorrow again, then on 2nd day they contacted me and said send us the snapshot of the imei number if your phone and will contact you later and today morning i contacted the customer care as i didn't got any call from flipkart and they again said we called you but you were not available.
They don't call me and just add the info that i was not available.

Sir, i have purchased one infinix note 4 mobile in flipkart, invoice no fabbh[protected] dated on 05.10.2017, which received on 08.10.2017. From today morning 18.10.2017 the mobile phone not able to charge, the charger is working, but mobile phone not chrging, pl help me to. Replce the phone, thanks, m, esackimuthu, contact no, [protected] / [protected]

I bought samsung on max phone with my samsung j7 exchange on big sale (Order no: od[protected] they took my mobile and given on max when it opens camera is not working and a big patch on screen. I replaced it and called flipkart nobody is not responding and i got a message our team will resolve it within 72hours.
Right now i don't have mobile in my hands...
What i am saying flipkart people are doing this type of business nobody cannot question if they sell second-hand goods they are no control on online shopping
Who will take action against this type of bluffing business...

Venkat atchi
[protected]

I have ordered a vu 43 inch tv from flipkart through debit card on 22nd sep 2017 and paid 31200. I was told earlier to wait upto promise date 12 oct. After that i have done 3 or 4 times call request but my issue has not been resolved and my product has not been shipped yet by the seller. Flipkart executive says i will get a call from his senior within 24 hours. But lastly i had to call when no call came every time when they were supposed to. I also asked for the compensation for the delay. I had purchased it just because of dhanteras diwali... Help asap

I had ordered bosch 7 kg fully automatic front load washing machine silver (Wak24168in) on sep 22nd '17 and was very excited initially.
The excitement did not live long, thanks to flipkart & bosch.

2) there was a technical guy suppose to visit me for installation and demo service on sep27 '17 upon contacting the customer care on sep28 '17 noon, requesting to provide details on installation process as nobody showed up or contacted me, after putting me on hold, i was asked to wait till 10oct as they do not have any information.
I contacted them again at 11oct and i was put on hold again to hear that installation not possible today and reason is not known. I was told to wait for another 5days for them to process this request. Still i kept patience and waited 8 days and contacted team again and requested details on installation i was informed that team is rescheduling it and i have to wait again till 21 october.

Since it is still not installed, requesting you to pick up this item & process this refund.
People are correct – one should never shop for heavy items like electronics online from flipkart.
‘ll never shop again from flipkart. Amazon is much better than flipkart..

Worst customer service. 😡😡😡

Greetings,
This email is regarding or to be more precise complaining about the customer care service provided by flipkart and ekartlogistics. I had ordered honor 5x in exchange of honor 4c. Which i was suppose to gift my father. The ekart courier guy arrived at my father's resident place he checked the iemi number but just because the phone backcover mentioned honor and not huawei he didn't complete our order and left the place. The so educated courier guy mr. Ravinder kumar gupta didn't had any knowledge that huawei is the name of the brand whereas honor is the name of the product. After checking the same with the flipkart team i spoke to mr. Akash and after listening to the whole long story he said me that he cannot call the courier guy he does not have this assess. So i called the courier guy and in conference made both of them talk. After this the courier person said ok i'll give the parcel kindly give your employe id and name for which the flipkart customer care representative denied to do so.in the end the courier guy said me in a very sturborn tone that come to the ekart office and collect your parcel as if i am his maid and i have to listen to his order. The biggest mistake is that i ordered phone from flipkart. I wanted to gift something to my father but all this went in vain just because of you guys. On top of that the ekart courier guy does not know how to speak to a customer he speaks like goons. After all this i am getting call from flipkart that my order is canceled.

I ask the flipkart team to terminate the ekart courier person or at least teach them basic etiquettes. And teach your customer service representatives to come up with immediate solutions. It's 2017 and not 1990. I hope you understand. I want compensation for the time that i have spent on this petty issue and secondly the dishonor received from ekart courier guy.

I am waiting for a assured response from your end. Pfa the details of my order.

Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya.

Hi team, My name is Shaik Babji, Recently i ordered a philips shaver of arojnd Rs.1199 during dasara offer, After 7 days my ordered has been cancelled and flipkart is told it cancelled from seller end.
I tried to reorder the same product again now the price is Rs.2999.
I Call flipkart and claimed that I want the same product with the before price.
Flipkart came down and finally agreed and they asked me to reorder again and made changes in Price as Rs.1199.
But when i tried to Track my product .In Ekart site it is showing me to pay Rs.2999.
checked with Flipkart now Flipkart telling me to purchase the product for Rs.2999 and we will refund the difference amount.
I Am feeing that am getting cheated by flipkart.
I dont know what has to be done in this case.

please check and Resolve my issue.
Take action and forward this to Esclation on High priority.

I ordered my shoes via flipkart app on 07/10/2017 and they give me promise date of delivery on 16/10.2017. On this date I was not received my shoes. For enquiry on toll free no. They assured me an another date 17/10/2017 for delivery but after passed the date I again called to toll free no. They again provide me delivery date 21 Oct. And not give proper response( put my call on hold 40 min.). Here I request to you please take a legal action on flipkart. And do needful in my case. I am sending some details, which can helpful to understand my grievance.

I had ordered (20-sept 2017) men's fossil ch2601 watch and i received a fake product from flipkart and the model was not the same.
I asked for refund since the refund option was available but seller has rejected it and later again i raised a refund request but they accepted it and after few days it got auto cancelled.
On october 1 2017, from return pick up team some one came and picked up the item and didn't provide any return bill since some issue with his mobile system. Then i started asking why refund has been delayed but surprisingly flipkart is saying that item is not picked up so they are not refunding.

But how logistics guy came and picked up the product and how he knows that i have a men's watch at my house if it's my mistake.
Very pathetic service and the cost is 4499 so it's not small issue to neglect.
In between one executive has called and told that we got a confirmation that you have sent the item and we will refund you the amount once the issue is resolved.
After some time they are saying item is along with you so cannot proceed refund.
No proper maintenance of customer service and worst service.

I have ordered samsung s7 and get it delivered on 16 october by two person. I accepted the item and got samsung s7 only. But i am very dissastisfied from flipkart as packing shipping label was already torn. Now i don't know whether the smartphone i recieved is same as i ordered or they have changed with another mobile. Please help me. I am suspicious because packing was damaged.

The flipkart horror show...
Flipkart is surely going bankrupt, or it will soon be. Don't let them take your money. They will allow you to make payment but not confirm order. Here's my recent horror story:
I ordered an ifb 6.5 kg front loading washing machine on oct. 12 around 9 pm. Once i entered my card information on their site to confirm the order, their payzippy website gave me a "snap! Something went wrong" message. Order did not go through but money was deducted from the icici card account i was using. They have no customer care number on website. After searching the web, i called their [protected] 4 or 5 times since then and each time they say matter will be resolved and money will be returned in 24 hours. Then, no action... Today, on one call someone even said after 5 days that no money was deducted from my account (Although my bank sent me the transaction details) and check with my bank, then another guys says wait till oct. 21st. My complaint id in[protected] has been open open for 5 days.

Fact is, their customer support is ill trained and have no idea on how to help you or escalate or follow up on issues for easy resolution. It's worse than the worst govt. Department.

This was not always the case!!!

I had purchased quite a few things on flipkart earlier without any problems. But now it is all your nightmares coming true. Flipkart is breaking down. Be as of today, flipkart took rs. 28, 498/- of my money and has not returned it yet. My fault? I tried shopping on the flipkart website.

I had ordered a vu 55 inch tv from flipkart. The piece i had received after a very delayed installation was not even switching on. Then when we asked for a replacement, the next tv also was defective.

So now flipkart is refusing to refund us the money saying the item only has replacement policy and not refund. This whole thing has been such a scam, flipkart and omnitech retail can never be trusted.

I ordered an iron box of Bajaj 600₹ and I got a product which doesn’t works properly after 2 months o[censored]se Which is having a warranty of 2 years . The Connection wire got damaged, and it’s not performing any work .What Should I do now ???

Hello,
The order no od[protected] was booked on 14th oct 2017.
He supposed to be delivered till 17-oct-2017.
On 16th oct 2017 i got a call from ekart team stating that please keep your phone handy we are coming for delivery and also they asked is there any scratches and or damaged in phone i said no but there is minor crack on back panel (The back plastic panel). Upfront i discussed this issue on call and delivery boy has refused for pickup and delivery. He not even attempted for pickup.

I approached flipkart for this issue many times. But their approached is not customer centric. Now they are saying we will cancel your order and asking for re order the same product under without exchange.
I had a word with delivery boy he said it's a minor crack, change the back panel we will accept the phone.

But, i don't think so whether they are going to accept or not.
I never seen such type of service.
I think just they are fooling customer with this big discount scheme and using customer money for their benefit.
—
Below is the email communication with flipkart
—

Seller acquisition team

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Tue 10/17/2017, 4:04 pm
Dear sir / ma’am,

Greetings from flipkart seller hub! Thank you for writing to us.

We apologise for any inconvenience caused.

For any queries and support requirements please write to us at [protected]@flipkart.com.

Warm regards,
Flipkart seller hub

Need help?

Contact seller support | view frequently asked questions | visit seller learning center


Ap

Atulkumar pandey


Tue 10/17/2017, 3:42 pm
As i spoke with the customer service representative and delivery boy, if i changed the back panel then it will be alright for exchanged.

So, i will be replacing back panel.. Kindly reschedule the delivery tomorrow.

Regards,
Atul pandey

Get outlook for android


Cs

Customer support








Tue 10/17/2017, 1:35 pm
You;


Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:35:19)
Dear angith,

How your wish master can say that it's a different product or damaged product even he had not came to my home.

Do you people understand or not i sent you the photographs of my phone there is only minor dent on plastic have you seen that, again and again same thing is happening.

I think you people are irresponsible. You people are saying different things on call and something else on email.

Some one call me from social media escalation desk and told me it's a minor dent on plastic it would not be an issue with exchange.

Now it's changed to damaged product. Please stick on your word.

Regards,
Atul pandey

_
From: customer support
Sent: tuesday, october 17, 2017 1:15 pm
To: atulkumar pandey
Subject: order_related:order_delay [incident: in[protected]]

[http://img6a.flixcart.com/www/promos/new/[protected]logo.png]
Hi atulkumar,

Thanks for writing in.

We understand your concern about the delivery of your 'oppo f3 plus (Gold, 64 gb)'. We are sorry for the trouble you had to go through as per the wishmaster of the courier partner the exchange product you are returning is damaged or a different product so that the product is not delivered.

Hope you'll understand.

Regards,
Angith m
Flipkart customer support

Auto-response[protected]:41:50)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:41:45)
What's the status of my order.. What the hell is going on..

24x7 customer support.

Buyer protection policy.

Flexible payment options.

Largest collection

Regards,
Atul pandey

Samsung j5-6 2016 phone maine mangaya tha ko ki 09-10-17 ko mujhe dilvary huva 15-10-17 ko tuch ka problam huva jo ki maine camplent kiya to compny ki taraf se banda aa ke thik kar ke gaya 16-1017 ko same day tuch ka problam huva to maine fir se camplent kiya replecment ki to flipkart se kaha jata hai ki service center jao mere phone ko 10 days nahi huye to replecment kyu nahi sir plez jaykaran gupta mob no [protected]