Flipkart Complaints & Reviews

I had purchased mi note 4 - handset we73842 as on 08/10/2017, for the same i have logged complaint on flipcart. However i am facing issue
Request you to change handset i dont want to repair it should be change only i have paid the amount for new mobile not repaired mobile please look into the metter early response will be appreciated

Hasan javed
+91-[protected]

First mail

Hi team,

I am really disappointed in talking about the hassle i have faced due to use of motorola cell phone. I would like to bring to your kind notice the working condition of one of your service center “ambe electronics” in noida.

I went to the service centre today as my cell phone was not working and it is showing only re-boot system, since last two-three days. I was not in town over the diwali hence could not visit earlier. During the said two-three days, i got a small dent on my phone on the volume keys (However the keys are working properly till date).

Now when i went to the service centre today they firstly stated that since the volume key is dented the product is out-warranty and we cannot do anything. They further stated that i need to get the keys replaced (Not sure what word did they exactly said) for rs. 3, 500/- post which they will be able to work on the phone. They also shared the relevant service order (So) closing the service request (Attached for your reference). However due to non-satisfactory response, the issue was raised to escalation manager and at the request of escalation manager the phone was considered for re-verification and was kept by the service centre for some approval. Few minutes back i received a call stating that no approval has been received and i can take away the phone with me.

With all this issues: i have few queries/clarifications:

1. How come dented volume button be held responsible for phone showing only re-boot system (Even the said keys are working fine) when the issue was faced even before the dent was there in the phone.
2. Why the service centre person did not consider for seeking approval at the first instance and how come they close request without even discussing with senior. Further, post instructions from manager, the phone was being kept by the service centre. Is motorola doing this with all their customer by saying no at first instance and when compliant is raised further, the phone is considered for some approvals, etc.
3. If the product is under warranty how come the warranty becomes void if the phone is just dented (No impact of dent exist on functioning of the keys dented or functioning of the phone).

Request your kind intervene in this matter as i am highly dissatisfied with the services offered.

Second mail
Even though i have raised the same compliant on flipkart site, however useless response has been given “that no complain is visible and we want to you please resend on the given email id”. We will get back to you in next 24-48 hours. I don’t understand why that process exist on your website when it is so useless. You guys don’t have any response time (However the same is mentioned on the website to show off).

What will happen if customer start doing the same thing with you guys by selecting the cash on delivery option and when your guys reaches the location, customer says wait for 24 hours in case you want to deliver the product and take cash.

Pathetic website and pathetic service

The complaint is with regards to a Mobile Phone - Panasonic Eluga Ray Max (4 GB RAM and 64 GB ROM) that I had ordered on the 7th of October 2017 through Flipkart. I received the device on the 10th of October 2017. It worked for one night and next day showed evident problem with the display. I immediately updated the problem on the Portal for which there was an arrangement made for a Technician to visit and verify the problem. The Technician arrived in a timely manner and verified the defect and confirmed that the product is defective. I could see that the return request was accepted and received an SMS from Flipkart to ship the product back and email the invoice of the shipment to "[protected]@flipkart.com". I had to call up Customer Service to take the Warehouse address. I stood in line for hours and finally shipped the device to the address given for the Warehouse. Then subsequently scanned the invoice and sent it to "[protected]@flipkart.com". I then received the email back saying the email address does not exist. I called up Customer Service and they said I have to update it through the Portal, which I did. Days passed and I did not get any response from anyone. I then got a call from Flipkart Wishmaster that he has come to collect the device back. I told him that I had already shipped the device back to the Warehouse address given to me. He left after that, but I could see that the return request was cancelled on the that day. I called up Customer Service and raised a complaint. Customer Service assured me that it was their fault and they would sort it out as soon as possible and that somebody will get back to me with a resolution. Weeks have passed but I have not got any resolution but kept raising complaint after complaint with no resolution. I am left with no other option but to raise a complaint with the Consumer Complaints Forum.

Please look into this and provide a solution.

I am not able to attach all the relevant emails, invoices, videos, snapshots and messages (SMS) that I received. Let me know the right source through which I could share the information.

Following are some details.

Order ID: OD[protected]
Return ID:[protected]
BlueDart AWB Number: [protected]

Warehouse Address:
no. 42/1 and 43
Kacherakanahalli,
Hoskote Taluk,
Bangalore
560067
Karnataka

Please help as I have no other option to choose for help.

Regards,
James Augustine
[protected]

My accunt [protected] plz activate . accidentally I deactivated my account so that I kindly request you to re activate my account and change my email address as [protected]@gmail.

Sir, I buy a tv from flipkart order no.0D[protected], when i start my tv after delivery from flipkart their on top of tv screen black spot is coming i complane this to flpkart but their is no response from flipkart .

My account was deactivated and now I want to reactivate it because one of return is pending .. Account mobile number is +91 [protected]. My e-mail address is [protected]@gmail.com

We have ordered bosch 7kg front loaded washing machine on 23rd sep. 2017.
And we have got bosch 7 k. G front loaded washing machine 17 days after the booking.

Again after 16 days, no one came for demo and installation either from flipkart service providers or from bosch service providers.

I have made serveral calls to flipkart services, although no one is bother about installation and demo.

Kindly provide me the justice.

I have ordered motorola headset pulse 2 but it's sound quality is not so good. There was pain started in my ears after 10 min o[censored]se n it's sound is too annoying as compare to other headphones. So i hv complaint to return my product n refund me but they are forcing me to replace. Why i'll take replacement... Because it is hazardous to my ear. Help me...

Hello friends,

Before telling you my experience, first i should tell you the issues that you will definetly face as a flipkart affiliate.

1. No fixed timing, date or period to be approved your affiliate commission. Neither for app installation nor product selling.

2. Traffic details is not updated regularly.

3. Your commission will be stolen. Because flipkart affiliate program is not run by flipkart directly. It is run by third party company.

4. Never get updated reports.

Below my experience with flipkart affiliate program :

Even if you have a great traffic on your website, don't assume that your income also going to be great with flipkart affiliate program.

I am going to show you the real picture.

I am also using flipkart affiliate program since 1 year.in a starting days 9 months my website's traffic was not great and it was only 500 to 1k visitors per month is why i didn't mine any affiliate income.

But now days when my website is running live on google search and it traffic reached above 5000 visitors per day, i was expecting good income.

Can you emagine, what is my income from flipkart affiliate now days?

It's 100 to 200 rupees per day (Approx 5000 inr per month) which is showing on dashboard. I didn't receive any income from flipkart till date because it's all my commission is showing in pending section and i don't know when it will be approved.

My experience only say that flipkart affiliate is not a scam but it can't be considered as a great income resource because you will not get paid as much as your website earned.
Your commission will be stolen by third party who take care and run flipkart affiliate program.

I sent mail many times but there is no response.

Order id:�od[protected]
Product:�vivo y69 (Matte black, 32 gb)

हेलो सर,
मैंने 23-oct-2017 को फ्लिपकार्ट से vivo y69 मोबाइल बुक करवाया था. उसमे में बजाज के कार्ड से भुगतान कराया था. अब प्रॉब्लम ये हैं की मेरे bajajfinserve में दो लोन बता रहे हैं. मैंने मोबाइल एक लिया हैं तो दो लोन क्यों मंजूर किया हैं.
5-nov-2017 को लोन के पहला हप्ता कटेगा. तो please सर मुझे इस प्रॉब्लम के सलूशन दो.
आपसे एक विनंती हैं की मेरा एक लोन बंध करदो
क्यों की मेंने एक ही मोबाइल लिया हैं.तो एक ही लोन चालू रखो
Bajaj finserve में दो transaction हुवे हैं इसके transaction id में निचे लिख रहा हूँ.

Transaction id[protected]
[protected]
Thanks sir,

Chiragkumar m. Patel
Email - [protected]@yahoo.com

Hi, we have purchased moto c on 17th oct, at that time there was 10% instant discount on hdfc cards mentioned, but we have not received the same. From that time we are doing follow-ups but no one in customer care is responding properly. They have just raised ticket no. In[protected]Order no. Od[protected]. Since last 8 days, their back end team is doing nothing, whenever we called them they simply saying their back-end team is working on it and they have extended resolving time 3 times as of now. Don't know when they will resolve this. Please do the needful.

I have ordered a copper bottle of indipot company.But I have a received a copper bottle of some other company which is not up to the mark.The product I have received is of poor quality.Please take necessary action otherwise I have to go consumer forum.

I have purchased one lg microwave with orderid:od[protected]
And i am not satisfied with the product and starter kit was missing.in product features it is clearly mentioned about starter kit and in product review also people also mentioned about starter kit. But it seem some body took that one. Other than this, after seeing the product, i am not comfortable with the product to prepare food and it looks like very big to my family. So i have raised one return request but flipkart is not ready to give refund by taking the product. By seeing the product, i felt unsatisfied and on the very same day raised the return request. How can flipkart do this to me. It completely broke my trust on flipkart. I spoke with 3 customer executive of flipkart. All 3 are saying different different things. Now one customer executive is forcing me to keep the product as he has canceled my return request. What is this?? If we are not satisfied with the product after seeing physically. How can i keep that product. I must say flipkart just cheating customer. Please help and resolve this issue. Don't let flipkart to eat my money. Is there any good person to help me out.??

Dear sir/mam
I have order an casio edifice watch from flipkart online shopping service provider. The price of watch is 8995 which was online paid (Prepaid order). My order number is od[protected].
I have not received order but they confirm successful delivery. I made many calls regarding my complain in flipkart customer care (Complain number - in[protected] but there no resolution from their side.
Please do needfully.

Hi,
My order id is od[protected],
Purchased on 17th delivered on 25th oct.

Unique problem mic works on normal calls when switch on speaker the mic stops working and peer cannot hear my voice.

Checked various forums there are several mic problems but they are exactly opposite to mine. Their the mic works on loudspeaker and does not work normally. No headphones used.

Thanks
Ashutosh email : [protected]@gmail.com

I am order intex fitrist pulzz with order id od[protected] but it is not deliver. I am multiple time call to ekart service no [protected] but they didn't delivered. Then they send the product back.. I[censored] not have any good service then why you are cheating with people. Also you have hide deliver address. I am disappointed with your service. This is third time i am facing problem

Today is my product delivery date which i was booked on 24th, oct'17. But flipkart customer care representative told me delivery is not possible to day. I have already paid extra 70/- rupees as a delivery charge for early delivery. Flipkart refuse me to delivery today. Please do some needful for me. Why flipkart team encourage me to delivery? Any how today i need my product.

Received a duplicate product from flipkart, and now they wont return because i have opened the same. I called the customer service and spoke to jitendra and pratik, and they said they can help me. Twitted flipkartsupport, but got only one response, and nothing post that.

The texture and smell is completely different, and i have verified this from a loreal professional beauty salon, who have the original products.
br...

Dear sir/ma'am,

I ordered redmi note 4 phone on offer time. I got 3100 rupees discount and now they cancelled my product without any information. They mailed me after cancellation of order with stupid reason that they couldn't deliver bcoz of not getting address. Delivery boy had not called me once. My adress and number are correct. So don't give stupid reason.

I am requesting you please replace my order with same prize. I called customer care so many times but not getting any solution. It is urgent plzz do this as soon as possible.

I bought a refrigerator on 20th sept and it was cancelled by flipkart as they were unable to deliver it. They told me that i would get my refund in 6 business days but it has been more than a month. Everytime i call them, they say that they will take action but they dont. Who will pay the interest on that amount? I called them like 10 times. But they are unable to resolve the issue. I have gone through a lot of mental trauma and i am willing to go to consumer court if i have to. Please help me out in the best possible way. I am not getting my own money and on the top of that due to their problem, i am supposed to pay interest. What kind of people are they? They should be taught a lesson so it does not happen to other people.