Flipkart Complaints & Reviews

Hello sir,

Good evening.

I am drafting this email to bring a notification on delivering faulty mobile phone to me during bbd sale.

I purchased galaxy s7 mobile phone during the bbd sale. Within a short period of time i have noticed many issues with the phone.

So i have raised a replacement request for the faulted galaxy s7 mobile within 2 days of delivered date. Based in the request a technician visit happened to my home. He agreed with the problems. He informed me that he will let know about this to flipkart. But later i didn't knew what happened and flipkart rejected the request. On the same day, i called to flipkart and created an escalation for the issue.

It is going to be nearly one month no action has taken against this. And every time you are postponing it to other time. Later the executives says me that they cannot take any action against because of your term (10 days replacement policy). I never accepted for the replacement rejection and while the escalation is on pending status how should they inform me that?

Is it fair to behave like this? A complaint registered within your replacement time schedule but no body working on this. It is completely your fault on not keeping the promise on time. Every time it is getting postponed to different date like october 2, 6, 10, 13, 15, 19 and now 21.

I am facing serious battery draining (Even in mobile standby mode, 1% of charge drains for every 2 minutes of time), mobile overheating with normal usage and now there is full vertical pink line has been spotted in the display. Already complained regarding a pink color issue in mobile and now it has been extended. But i was informed it was normal. It is not normal and extended to complete vertical pink line on mobile display.

When i checked with the service center they told me to contact flipkart to replace the mobile phone. I am totally frustrated and it is not possible for me to go here and there for this issue. I am so much of tired speaking to your executives to explain my problem again and again to different persons whenever i am calling to get to know the status of the escalation.

I need a proper solution for this. I am not giving any false information. I am trusting flipkart when comparing to other online portals. After this issue too, i bought many items to my family and friends. I am asking you for a replacement of this faulty mobile phone.

Hope you understand and take this issue serious at least from now. If anything is hurting which i was told, i am sorry. I am expecting positive reply from you.

Order id : od[protected]

Escalation id : in[protected]

Incident id : in[protected]

Mobile : [protected]

Thank you so much!!!

Regards,
Kirubakaran n

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Phone:[protected]
Email:[protected]@gmail.com

I have been tryung to lodge a complaint foe return request and the customer care people are not calling back. The product have 10 day replacement policy and i am worried it may cross the date.

I have order the phone on 25th sep 2017. This phone was delivered late i. E. On 03rd oct 2017. Phone display was not working which was delivered to me. I have lodge the complaint to flipkart customer care & they informed me that our engineer will visit, will check the phone & than replaced it. Engineer visited on 15th oct 2017. Phone should be replaced on 18th oct but still this has not happened. I have called several times to flipkart customer care & got several false promises. Almost 1 month following on this issue but there is no resolution. Now i am tired following up with flipkart company. If i will not get the resolution within 2 days then i will file complaint in consumer court against flipkart company. This is totally a harassment to the customer.

Sir, i brought lenova k6 power from flipkart, it hava a problem o[censored]nable to detect sim, because i complient the your customer care office, they do not give any proper response, and i called your customer care more than 5 times, i not recieve anythe proper information till now, i immediately want a return the mobile, kindly help me.


Regards
Murugaperumal
[protected]

Hi team

I'm writing this in frustration with flipkart.
I've placed order on 07/10/201 & order no:od[protected] but the product is not delivered yet. Escalated twice through call wherein only support provided is extending the driver due date which is not achieved still.
From outcome of latest escalation today is the delivery due date but no trace of it. Senior executive attended last time is asking me to cancel my order. Is this the way forward if item is not delivered on time???
If i go and check my order in 'track my order' its misrouted within same city for multiple times.
Is this the reputation of flipkart??

The order id is[protected] for which i paid rs 7064. Its a cycle ordered on 24th september the delivery for which was scheduled on 11oct. On 11 oct i got the message that the product will now be delivered by 21 oct. When i tracked the product and spoke to customer care a number of times i was shocked to find that the seller has not yet shipped the product till date. Also i am not able to cancel the order since there is no option provided by flipkart on this order. I am sure product will not be delivered by 21oct and subsequently flipkart will further prolong the date of delivery. This is absolute cheating and case of fraud where the consumer is being harassed and no flipkart has taken no interest and action on the subject in spite of speaking to customer care a number of times.

I have order iphone 7 on 16th oct 2017 the promised delivery date was 18th oct to 20th oct. Today morning i called customer care they updated still seller not processed the order and might not get the product by 20th oct and again they are asking to wait till 23 oct 2017. I tried to call they on 16, 17 and 18 by that time they dint take the complaint... When i called on 19th they took request.
If they did it on 16 itself i would have got my product on time.

Sir/madam i did not use my card for any type of transaction in flipkart.com but when i took a statement from bank it is stated that the money was transferred through flipkart.com i did not do the transaction so please refund my amount
Details are mentioned below.

Date of transaction :[protected] and[protected]
Transaction id: sbipg[protected]
Name : kumaravel
Amount : rs.20, 894 /rs.10, 999/rs.568/rs.1, 966/rs.3299

Please refund my amount sir.

I was really amazed by what flipkart did. I trusted this site. But i faced worst experience by flipkart only.

I ordered micromax x777 on july 11 2017. But i got some local brand phone karbonn (K400 baahubali). I ordered this phone for my mother who lives in odisha bhubaneswar. My mother has no idea on phone brands. So she didn't complain anything. But when i came to home after 3 months, i came to knew about this cheat flipkart made. I trusted flipkart.in fact i am a regular customer of flipkart. But after this i will never order anything from flipkart.
I am shocked how can such a reputable and trusted company can do this to their customers. Like this flipkart can fool customer who doesn't have any idea on brands.
Kindly replace the karbonn (K400 baahubali) mobile that your company had send with the one i have ordered.

Please take necessary actions as soon as possible. If not i will take flipkart to the consumer forum.

Hello,
You are doing fraudulent activities. You suffered me lot. My order no
Od[protected] office arm chair on september 23rd still going to
Done one month ago, still i'm not get product and you don't give option to
Cancel my product. I'm seriously so suffered. I loss my consciousness
Rs.2899 is for me big amount please return that amount to me. I recorded
All call with customer care what are the call you talked for your bad
Co-operation. Your process seriously i suffered mentally. If you not return
My amount means i'm going to complaint with your evidence of all recording
Calls like way pretending me.

I have ordered a iPhone 6s in Flipkart on 14th october 2017, and the expected date was 17th october 2017, but was delayed and a e mail came from Flipkart saying your ordered is cancelled, I was shocked. When I called them, they said sorry. They just making fool to their customers. I would love to complaint in comsumer forum further.

Flipkart is the worst and most horribly encountered service provider.. A suit needs to be filed against them.. I had ordered for an oven on 12 th oct n the delivery was about to happen on 15 th oct.. Suddenly it showed status as unable to attempt delivery due to operational issues.. And today is the last promised date 19th oct but still my product is not delivered n status is same.. Customer service is worst even beyond worst.. The courier provider ekart logistics is hell.. Worst courier service provider

I purchased order
Which was deliver in 6oct2017
Odid:- od[protected]
Jo damage nikla so again maine use replace krwaya wo back up ni de rha again replace krwaya but kabhi 12, 15, 16, 17date diya gya but prduct ni mila
Itna time kv ni leta hai
So request h ki 24 oct 2017 tk problem solve kr de

To whomsoever it may concern,

Kindly go through the below communication. As per the reply no status was revised within the deadline. So i will be constrained to proceed against you upon deficiency of service and compensation. I am getting the worst customer service from your side.

Regards
Rahul mathew
Advocate

On 15-oct-2017 10:09 am, "customer support" wrote:

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:09:12)
Dear sir,

This is regarding the purchase of a panasonic 40 inch led tv via flipkart
On order no od[protected]. This is to report that a serious flaw has
Happened from your side on the mentioned purchase. It was on 27.9.2017 we
Have ordered for the same and the amount was paid through hdfc cc. We have
Opted for an exchange service with our existing tv at home. Flipkart
Delivered the product on 1.10.2017 on taking the exchange product, and the
Installation of the new tv was done by a technician send by flipkart on
4.10.2017.

Now please note that at the time of installation, the technician found that
The brand new tv received via flipkart was having a serious technical
Defect in its audio output system. The same was checked twice and made sure
That it was so. Upon instruction from the technician i raised a replacement
Request to flipkart on the very same day ie, 4.10.2017 via flipkart app. The
Replacement delivery was scheduled on 16.10.2017.

This is for your information that no action was taken from your side on
This case which was least expected from an organization like flipkart.

It is to be noted that even after having 2 service calls to your customer
Care officials, no step was taken for our replacement which is scene to be a
Serious flaw on your side.

Also, it is to be particularly noted that i had paid my amount of purchase
Via hdfc cc. Now we have started repaying the emi's even though we dont have
A working tv at home.

You should also see that since we have exchanged our old smartly working tv, and we don't have the purchased new tv, the entertainment part at my house
Is dead.

Hence we conclude that the service provided by flipkart raises cause of
Action for proceeding against the company before the proper legal forum, if
The issue is not rectified in minimum amount of time from the date of this
Mail. We will be constrained to proceed against you legally.

Expecting an acknowledgement for this mail.

You may contact us any time on [protected], [protected], [protected],
[protected].

Very truly
Rahul mathew
Advocate
24x7 customer support.
Buyer protection policy.
Flexible payment options.
Largest collection
[protected][protected]

Order id: od[protected]

Return id:[protected]

I am ravindra rajadurai ordered 49 inch mitashi smart tv but received display damaged tv. I made request for replacement and it was acceped. Over a month from flipkart there is no any valuable reponse.
I complained and called several times. Every time a new person answered the same story : "sorry sir, we will pick up in 2 working days or 4 working days and deliver the new one at the earliest". When will you pick the old
Damaged tv and deliver the new one?. I do not think your service is the worst like that. I paid rs. 37, 499 through credit card. I am very upset for the issue. I want to know where do i compaint for this issue? How do i get
Tv or refund? I request you to do the useful steps abougt this matter.

Ravindra rajadurai
Sivakumar
[protected]
[protected]@gmail.com

I ordered a philips trimmer from flipkart.
The trimmer was not not delivered on scheduled date.
Even flipkart kept sending messages of ' out for delivery' for 3 -4 days but the product wasn't delivered.
The company made false claims that delivery was attempted but i didn't responded. And after all when they didn't deliver, they cancelled the order themselves. The service of flipkart is pathetic and terrible.
Don't buy from this # company.

Dear sir

I bought cloudwalker 4k led tv 43su on 5th october 2017 and installed on 11th october tv have issues heating issues 4k video h.264 not playing etc. I given complaint to flipkart they arrange technician visit on 13th october technician inspect and told me that we report the same but he updated has issues cleared but still issues ongoing then again i give complaint to flipkart again they sent a technician on 18th october in front of me only updated the issues to their portal but flipkart saying no issue with product we are unable to refund so kindly look into the same and do the needful

Note :i have all call records and videos to write a cheating complaint against flipkart

Thanks
Janardhana v
[protected]

I ordered a laptop on 14/10/2017 from flipkart order id is :od[protected] cost rs.53290/-ekart delivered it on 17/10/2017
When i opened the box i shocked i found two pieces of stone instead of laptop i call immediately to ekart but they didn't reply i complained to flipkart costume care they told they solve the matter with in 24 hours but nothing happened they they told to wait for 29 october plz help and resolve my problem i m too depressed.

Hello team,

I had ordered nokia 3 from flipkart and due to issue with 'back' button, i have to ask for replacement for the same device. After successful replacement, again i observed same issue again so i had again sent request dated 13th oct 2017 for replacement or refund as i was totally unsatisfied with device received from flipkart.
However, i have not yet received any kind of communication regarding replacement from flipkart.
Now, device is off since yesterday, i am not able to charge it, charging with provided charger is non-functional.
This is the worst experience i had in terms of receiving faulty device and service from flipkart on customer issues.

Order id: od[protected]
Mobile number for contact : [protected] (Providing alternate number as registered number can't be used due to device issue)

I would request you to have a sincere look at this inconvenience and revert with proper refund solutions.

Thanks and regards,
Sushilkumar yadav