Flipkart Complaints & Reviews

Order i'd 0d[protected] i recived panasonic p55 max mobile product 9oct2017 replacement on head phones not working mobile charging adapter heated mobile heating problem return accepted new piece replaced 23oct2017 new piece also touch not working and one one sim working low sound speaker defctive product came poor quality when i call to this toll free number they said they are not replace the product and also they said you go to service center they will solve your problem two new mobiles also defective and poor quality i called there they should not reply me also refuse request for replace refund my money

Attention concerned,

This is the extreme... No more patience.. Have sent several mails to your customer service, more than 100 calls to your call center agent, even after that no such kind of action or response have been taken from your side.

If you are checking the patience of a customer. Then there is a limit for all.

Find the below e mail regarding my complaint.
My purchase orders are as below
Od[protected]

Until now i didn't get any call. When i called, today one of your senior executive ms. Waheedha told me that she have escalated the issue to the concerned team and they will be calling me in 4hrs time.. Now it's more than 4 hours.

When i called again to your customer service.. One of other senior executive mr. Prasad, he cut the line in-between. I don't know weather this is your customer service. This same thing happened to me when i was talking to mr. Sameer on 18th of october. Same was highlighted on my previous email mail.

Now come to the real issue. I did a big mistake by shopping this much of items from you. From the beginning.. I were requesting your customer service agent to update my new phone number to your system.. Until now i can't see anyone did that... Even though u cannot change the registered number you could have update it as an alternate number.

Now regarding the problems... It's all about after sales.. Installation, i got my tv delivered on 12october.. As per your advertisement in the aap after delivery with two days the item will be installed. Here it's been 13days now, in between your customer service agent have changed the appointment for 3times, and when ever i call they will say with in 4 hours you will get a call if 4hour finish again... Wait for another 24hrs.. If 24hrs finish... Wait for another 48 hours like that... Keep on creeping the installation service.. And now it's been 13days.

No agent (Junior/senior/supervisor) can give any kind of customer support, as per them they are escalating the issue but technical team is not taking any action, it's really unfortunate and not expecting from a company like flipkart.

Last 13days my tv been a show peace at my home because of your mistakes. I have spend more than 1lakh indian rupees in flipkart and the treatment from you guys are pathetic and not acceptable at all.

If you guys cannot make the installation, iam ready to do it with local technician, but as per your customer service agent in that case my service warranty will be void, i have brought 2years extended warranty along with that... That means i will be loosing that also. This how flipkart is cheating the customer.

See what a trap i have been. Because of such an arrogant and fraudulent company called flipkart.

If they are concerned about the customer, at least they can call the customer and update the current status.. Until now haven't received a call or email about the product installation.

Iam traveling on 26th october... Then i will be back only after 6months, i will attach my ticket copy for your reference.
Do something

I don't know what should i do now. I think i should take a legal action against flipkart.

Awaiting your early response

Sreejith gangadharan

Order i'd:fmpp[protected]
Email:[protected]@gmail.com
We ordered lenovo k8 plus case cover on 16th october 2013. On 23rd october the ekart courier boy kanigiri sort facility called me and said that today means on 23rd only you can get the product. But after seeing the status of my order it's showing that order was returned. Its very sad that none of the person came or call to me and cheating the customers both flipkart and ekart logistics. The product came to kanigiri sort facility and returned means it's not to came nellore 524226 hub also. We already paid amount also. Please remove your courier partner at kanigiri who are telling lies everytime to customers. So i request you to please deliver my product as early as possible.
Thanks

I received bent phone from flipkart, requested for refund 10 days back and till today there is no action, every 2 days i get a call from customer service and till there is no solution. Flipkart service is degrading data by day. Please refund my money.

Order No -OD[protected]

[protected] I buy moto e4 plus in flipkart it's have too many problems mainly hang the mobile and heating its look like iron box. I am asking to flipkart customer care for money back but they are told trouble shooting for new mobile. i need money back please arrange me my money

Hi,
My order id : od[protected] dated: 21st sep 2017 (During sale).
Total "5" products booked in above order #, out of which "2" qty of (Bosch gsb 10 re kit power & hand tool kit) has been ordered, only one got delivered on 23rd sep' 2017, another bosch product not yet received.

I have been tracking since 23rd sep 2017, spoke with many people over phone, but no proper response.
(Shubham/ rizwan ahmed/ anand jha/ naveen r/ neeraj sharma/ farhana khan and (Sonali from flipkart media)...
Even they hung me over phone for more than an hour, which is so ridiculous.

On 16th oct' 2017 (Almost a month from my order date) farhana khan came up with solution, advised me to book same product again with full amount (As there was no sale) so that they will adjust internally.
As per her advise, i booked and sent her an email, next day she called and said, that i booked through a "non flipkart assured seller" so they cannot adjust.
Till today i have not received my "bosch gsb 10 re kit power & hand tool kit" for which i paid already.
If you need, i can send all email conversations and recorded phone calls.

None of them are bothered to resolve the issue, i need my product asap, please do the needful.

Thanks
Bharath /[protected] / [protected]@gmail.com
24th oct' 2017

Dear team,

I have booked for a samsung 345 lts digital invertor refrigerator on 24-sep-2017. I got the first order with a physical damage (Dent on the door) when the logistics team themselves opened the pack. I have placed a replacement request and i received a replacement on oct 9th with a different model (Not the one which i booked), a smaller refrigerator. So i have raised again a replacement request and after that due to some issue in the logistics or labelling i got a order of ifb washing machine on oct 12th. I rejected it saying i was expecting a refrigerator which i have ordered and not the washing machine. Later they informed there is an issue with the label and with same address ifb washing machine has come. After this i did not receive any call or support from flipkart team and replacement order was not done correctly. Every day i call the team, they say within 24 hrs i would get resolution and refrigerator will be replaced. But this did not happen till date.

The sad part is they update in the website saying "shipment has reached hub near to you. Customer rejected". I am surprised the way they are managing the website portal as we did not receive any call /replacement till now.

I request the team to please take an action on this and provide me a replaced refrigerator as i even gave my existing refrigerator in exchange.

Complaint id: im[protected]

Thanks,
Customer

I purchase infinix note 4 mobile (Date 17.8.2017) in offer of one time free screen breakage replacement in 100days from purchase now my screen damage i went coimbatore infinix authorised center but they said there is no free screen replacement charges is rs 4800 my order id od[protected], flipkart & infinix foolish me? I want my free screen replacement

Dear sir
I didnt received my refund which mr pintu has promised me by phone this month 14 & 20th already nearing a month. Dont cheat ur regular customers like this. Requesting u to take action as son as earlier
Jancy beny
Order : OD[protected]

Hello,

I bought a redmi note4 mobile on 21aug2017. The order id is od[protected]. The offer was going on as cash back of rs.500 maximum. The cash was supposed to get lastest by 20thoct 2017, but i didn't received any cashback yet. When i shared my details to the cse - tanishqa, she took my complaint (No-in[protected] and told me, my cash back of rs.500 will be credited to my account latest by 24th oct2017. But i didn't received any amount yet. I also talking to flipkart on fb messenger, there also they say they will call me or revert me asap. But the result is zero. Today again i called n had a talk with cse-atul, he was saying k again the request has to be raised for refund.

Flipkart this is how you harass the customers. Amazon is better than you. They do what they say to customers. Not like you, bogus commitments. I have attached my order page details for your reference. This is not first time i am facing an issue with flipkart.

If i didn't got my refund by tomorrow, i will take all the recordings and screenshot, to the consumer court and also to the cyber crime.

You can contact me on my alternate number [protected], now, or, after 5pm.

Hi all,
Just want to bring into your notice!
I bought the product (Washing machine) from flipkart in exchange offer.
Today is the time of deliver and the delivery boy did not even physical verify the old machine.
Go out side of the home by saying if it is not in working condition he will not deliver the new machine.
His full name is vikas tomar and his contact number [protected].
Term and conditions :-
"following are the different conditions in which the product can
Be returned.

Product is defined as being in “working” condition if it
Switches on and the drum spins. The product does not suffer any damage both
Internal or external (Including scuffs or dents)

“not working” products will be accepted only if the product does
Not suffer any damage both internal or external (Including scuffs or dents)."

However exchange offer is self clearly says "the product should not be damaged internally or externally" he refused to deliver the parcel.

Consequences of having such type of delivery:-
•increase cost to flip kart like transport and time (Unnecessary delay in delivery)
•question to brand such like flipkart? Wondering!
•unwanted burden / pressure on customer, even though he has made the payment 15 days in advance.
•unmanaged and untrained backend staff. Even i had word with his manager! Such a bad experience.

Really pathetic! It's my very first time to buy something in exchange offer from filpkart.

I have made a complain (In[protected] on flipkart. Durga sagar was one of the floor supervisor. He assured me to revert maximum by[protected]. Let's see. What would happened!!

Thanks
Sudhir chhabra

Hi team flipkart,

Greetings for the day!

I would like appreciate the services what you guys are providing and how you guys are cheating public by holding costumers money in flipkart account.

Am just trying to escalate and explain my recent experience with flipkart against below order.

Order id: od[protected]

Return id:[protected]

Account ph no : [protected]

I have purchased vu 124 cm (49) full hd smart led tv from flipkart and received defective item from seller end also we have requested for replacement and received replacement item from seller again defective item which pertaining to device power and connection related issues.

However, we have raised request against same issue and allocated a technicians from flipkart and same issue was validated and approved by flipkart tech person and also we have successfully done with uninstallation and packing by flipkart executive and finally we are done with reverse pickup by flipkart “fmpr[protected]” on 6th oct 2017.

I have not received any communication regarding my refund against the same order rs 38, 549 inr i have called raised many complaints regarding this issue and i was requested communicated by flipkart executive to wait until 17thoct 2017 to receive complete refund money.

I have waited and until given time and also called flipkart executive after oct 17th 2017 and informed same with executive he suggested again to wait until 19th oct 2017 again i have waited until given tat time still i was not received my refund also i was not communicated anything from flipkart.

Next fine morning i have called flipkart executive and informed the same and he again requested me wait 24 to 48 hrs (21st oct 2017) this time also flipkart failed to provide solution on my issue after one more flowing up with executive he was taken another high priority request and requested me to wait until 23rd oct i have explained the issue right from the staring he has taken one more separate issue and requested me to wait until 24th oct 2017 to get update on this issue and again i was not communicated any update and not yet received any refund against the same every time your executives are just entertaining me with 24 to 48 hrs tat requests.

I just want to confirm how many years you guys are required to resolve this issue and what are the blockers are stopping my refund.

I have sent many email and also communicated through phone still issue not yet resolved since last 20 days.Â

I have crossed my credit card due date need make interest changes and late payment fee around 5350 inr due to latency in my refund if my refund would happened in given time i would not require to make extra payment to credit card bank.

  i just want to confirm are you guys are refunding my money are not if not why? I am kindly requesting you guys please look into this issue and let me know the reason and please contact me on [protected].

I have raised many complaints against the same and below are the incident id's

Incident: in[protected]
                 in[protected]
                 in[protected]
                 in[protected]

Thanks & regardsÂ
​
With frustrated worst experience with flipkart.

Dear team,

I have order tablet slate 8 product from flipkart, there is problem in the product after replacement of product.

I am contact with filpcart team from 18-sept-2017 but no one resolve my issue.

They will give assurance for me we will contact you but still no one contact me related this issue.

I am already giving information which they are required.

I hope my problem is resolve as soon as possible.

Following are my details.

Name: rohit varale.

My complaint number : in[protected]​6

Regard's
Rohit varale

Ordered a product flipkart on 22 sep 2017 and cancelled it on 23 september paid the amount of 8323 rs through my debit card and and 750 rs through my flipkart wallet the amount on my flipkart wallet is recieved but the debit card amount of 8323 rupess is not credited even after 1 month
now flipkart is saying that the refund is showing successful in our system but how can a transacton be successful it is not credited in recievers account
bank is saying contact flipkart and flipkart is saying contact bank but in their refund policy it is clearly mentioned that if bank refuses to help we will get it done by bank

order id
[protected]
i have contacted the bank for chargeback claim but they refused to take chargeback claim

Dear sir,

I received samsung galaxy on next product on 11 oct 2017 and i place replacement request on 18 oct regarding speaker voice not good, but flipkart executive not call me. After 5 days back i received massage from flipkart regarding replacement request & toll free contact on 23rd oct, when i call to this toll free number, they said they are not replace the product & also they said you go to service center they will solve your problem. Product service are not good.

Second time i called there they should not reply me, also refuse request for replacement.

Kindly solve the issue as early as possible & please take strict action against flipkart

I have booked i phone 6 in flipkart.
I got information on 16th of october that material has been dispatched.
Now daily desk person saying that we shall give you details soon.

They dont have shipping and tracking number of courier after 9 days gone.

Now they have revised my date from 23rd to 26th.

Very unexpected service by flipkart and tean.

Hi,

i have ordered Asus Zenfone 3s mobile for 10 days before, but while opening front camera black dot will appear, i have requested as a return and replacement. (flip kart staff told no replacement and i give an instruction to follow . )
i don't want instruction that all .. i want only the mobile replacement...

Thanks,
Nithya

Hello [protected]@flipkart, Â

Today i have received below sms from flipkart team, that my order has been cancelled.Â

"cancelled: sorry, mi a1 (Black, 64 gb) with order id od[protected] has been cancelled as it could not be delivered even after multiple attempts. Please check your email for more details."

But i had not received any call from courier guy and infact it was showing to be delivered on 24/10/2017

I called customer care, and person said that seller didn’t dispatched item while app was showing package item has reached nearest hub.

So flipkart team issue between you and seller team. Solve and give proper solution for this. Otherwise people not trusted you and shopping item in flipkart.

I had purchased two products from clipart.com
1. vency creation tracking ID FMPP[protected]
2.
Shaily Retails with tracking ID FMPP[protected]
Both the products were supposed to be delivered by 21.10.17. But the products are yet to be delivered. No updates regarding the delivery has also been intimated to me.
One product of Vency creation was delivered in the evening of 25th October 2017. However the other product of Shaily retails is yet to be delivered. Flipkart officials are contacting me know to intimate that the product has been misplaced in transit and it will take more time to locate the consignment and to deliver it. Flipkart persons are insisting me to cancel the order. I had purchased the product in Diwali offer and now as the product has been misplaced by Flipkart persons in transit, to avoid their failure they are insisting me to cancel the order . It is requested that my consignment of Shaily retails with tracking no. FMPP[protected] may be delivered to me at the earliest.

I have order honor 8 pro phone on 14 October 2017 but I have not received my order till now. The dealer is saying that the order has been cancelled but I did not cancelled the order. Please give my order as soon as possible.