Flipkart Complaints & Reviews

Sir, i have purchased one infinix note 4 mobile in flipkart, invoice no fabbh[protected] dated on 05.10.2017, which received on 08.10.2017. From today morning 18.10.2017 the mobile phone not able to charge, the charger is working, but mobile phone not chrging, pl help me to. Replce the phone, thanks, m, esackimuthu, contact no, [protected] / [protected]

I bought samsung on max phone with my samsung j7 exchange on big sale (Order no: od[protected] they took my mobile and given on max when it opens camera is not working and a big patch on screen. I replaced it and called flipkart nobody is not responding and i got a message our team will resolve it within 72hours.
Right now i don't have mobile in my hands...
What i am saying flipkart people are doing this type of business nobody cannot question if they sell second-hand goods they are no control on online shopping
Who will take action against this type of bluffing business...

Venkat atchi
[protected]

I have ordered a vu 43 inch tv from flipkart through debit card on 22nd sep 2017 and paid 31200. I was told earlier to wait upto promise date 12 oct. After that i have done 3 or 4 times call request but my issue has not been resolved and my product has not been shipped yet by the seller. Flipkart executive says i will get a call from his senior within 24 hours. But lastly i had to call when no call came every time when they were supposed to. I also asked for the compensation for the delay. I had purchased it just because of dhanteras diwali... Help asap

I had ordered bosch 7 kg fully automatic front load washing machine silver (Wak24168in) on sep 22nd '17 and was very excited initially.
The excitement did not live long, thanks to flipkart & bosch.

2) there was a technical guy suppose to visit me for installation and demo service on sep27 '17 upon contacting the customer care on sep28 '17 noon, requesting to provide details on installation process as nobody showed up or contacted me, after putting me on hold, i was asked to wait till 10oct as they do not have any information.
I contacted them again at 11oct and i was put on hold again to hear that installation not possible today and reason is not known. I was told to wait for another 5days for them to process this request. Still i kept patience and waited 8 days and contacted team again and requested details on installation i was informed that team is rescheduling it and i have to wait again till 21 october.

Since it is still not installed, requesting you to pick up this item & process this refund.
People are correct – one should never shop for heavy items like electronics online from flipkart.
‘ll never shop again from flipkart. Amazon is much better than flipkart..

Worst customer service. 😡😡😡

Greetings,
This email is regarding or to be more precise complaining about the customer care service provided by flipkart and ekartlogistics. I had ordered honor 5x in exchange of honor 4c. Which i was suppose to gift my father. The ekart courier guy arrived at my father's resident place he checked the iemi number but just because the phone backcover mentioned honor and not huawei he didn't complete our order and left the place. The so educated courier guy mr. Ravinder kumar gupta didn't had any knowledge that huawei is the name of the brand whereas honor is the name of the product. After checking the same with the flipkart team i spoke to mr. Akash and after listening to the whole long story he said me that he cannot call the courier guy he does not have this assess. So i called the courier guy and in conference made both of them talk. After this the courier person said ok i'll give the parcel kindly give your employe id and name for which the flipkart customer care representative denied to do so.in the end the courier guy said me in a very sturborn tone that come to the ekart office and collect your parcel as if i am his maid and i have to listen to his order. The biggest mistake is that i ordered phone from flipkart. I wanted to gift something to my father but all this went in vain just because of you guys. On top of that the ekart courier guy does not know how to speak to a customer he speaks like goons. After all this i am getting call from flipkart that my order is canceled.

I ask the flipkart team to terminate the ekart courier person or at least teach them basic etiquettes. And teach your customer service representatives to come up with immediate solutions. It's 2017 and not 1990. I hope you understand. I want compensation for the time that i have spent on this petty issue and secondly the dishonor received from ekart courier guy.

I am waiting for a assured response from your end. Pfa the details of my order.

Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya. Atometic cancel my order plese reorder my product mai samsung on7 order kiya tha wo bagair cancel kiye autometic cancel hogaya.

Hi team, My name is Shaik Babji, Recently i ordered a philips shaver of arojnd Rs.1199 during dasara offer, After 7 days my ordered has been cancelled and flipkart is told it cancelled from seller end.
I tried to reorder the same product again now the price is Rs.2999.
I Call flipkart and claimed that I want the same product with the before price.
Flipkart came down and finally agreed and they asked me to reorder again and made changes in Price as Rs.1199.
But when i tried to Track my product .In Ekart site it is showing me to pay Rs.2999.
checked with Flipkart now Flipkart telling me to purchase the product for Rs.2999 and we will refund the difference amount.
I Am feeing that am getting cheated by flipkart.
I dont know what has to be done in this case.

please check and Resolve my issue.
Take action and forward this to Esclation on High priority.

I ordered my shoes via flipkart app on 07/10/2017 and they give me promise date of delivery on 16/10.2017. On this date I was not received my shoes. For enquiry on toll free no. They assured me an another date 17/10/2017 for delivery but after passed the date I again called to toll free no. They again provide me delivery date 21 Oct. And not give proper response( put my call on hold 40 min.). Here I request to you please take a legal action on flipkart. And do needful in my case. I am sending some details, which can helpful to understand my grievance.

I had ordered (20-sept 2017) men's fossil ch2601 watch and i received a fake product from flipkart and the model was not the same.
I asked for refund since the refund option was available but seller has rejected it and later again i raised a refund request but they accepted it and after few days it got auto cancelled.
On october 1 2017, from return pick up team some one came and picked up the item and didn't provide any return bill since some issue with his mobile system. Then i started asking why refund has been delayed but surprisingly flipkart is saying that item is not picked up so they are not refunding.

But how logistics guy came and picked up the product and how he knows that i have a men's watch at my house if it's my mistake.
Very pathetic service and the cost is 4499 so it's not small issue to neglect.
In between one executive has called and told that we got a confirmation that you have sent the item and we will refund you the amount once the issue is resolved.
After some time they are saying item is along with you so cannot proceed refund.
No proper maintenance of customer service and worst service.

I have ordered samsung s7 and get it delivered on 16 october by two person. I accepted the item and got samsung s7 only. But i am very dissastisfied from flipkart as packing shipping label was already torn. Now i don't know whether the smartphone i recieved is same as i ordered or they have changed with another mobile. Please help me. I am suspicious because packing was damaged.

The flipkart horror show...
Flipkart is surely going bankrupt, or it will soon be. Don't let them take your money. They will allow you to make payment but not confirm order. Here's my recent horror story:
I ordered an ifb 6.5 kg front loading washing machine on oct. 12 around 9 pm. Once i entered my card information on their site to confirm the order, their payzippy website gave me a "snap! Something went wrong" message. Order did not go through but money was deducted from the icici card account i was using. They have no customer care number on website. After searching the web, i called their [protected] 4 or 5 times since then and each time they say matter will be resolved and money will be returned in 24 hours. Then, no action... Today, on one call someone even said after 5 days that no money was deducted from my account (Although my bank sent me the transaction details) and check with my bank, then another guys says wait till oct. 21st. My complaint id in[protected] has been open open for 5 days.

Fact is, their customer support is ill trained and have no idea on how to help you or escalate or follow up on issues for easy resolution. It's worse than the worst govt. Department.

This was not always the case!!!

I had purchased quite a few things on flipkart earlier without any problems. But now it is all your nightmares coming true. Flipkart is breaking down. Be as of today, flipkart took rs. 28, 498/- of my money and has not returned it yet. My fault? I tried shopping on the flipkart website.

I had ordered a vu 55 inch tv from flipkart. The piece i had received after a very delayed installation was not even switching on. Then when we asked for a replacement, the next tv also was defective.

So now flipkart is refusing to refund us the money saying the item only has replacement policy and not refund. This whole thing has been such a scam, flipkart and omnitech retail can never be trusted.

I ordered an iron box of Bajaj 600₹ and I got a product which doesn’t works properly after 2 months o[censored]se Which is having a warranty of 2 years . The Connection wire got damaged, and it’s not performing any work .What Should I do now ???

Hello,
The order no od[protected] was booked on 14th oct 2017.
He supposed to be delivered till 17-oct-2017.
On 16th oct 2017 i got a call from ekart team stating that please keep your phone handy we are coming for delivery and also they asked is there any scratches and or damaged in phone i said no but there is minor crack on back panel (The back plastic panel). Upfront i discussed this issue on call and delivery boy has refused for pickup and delivery. He not even attempted for pickup.

I approached flipkart for this issue many times. But their approached is not customer centric. Now they are saying we will cancel your order and asking for re order the same product under without exchange.
I had a word with delivery boy he said it's a minor crack, change the back panel we will accept the phone.

But, i don't think so whether they are going to accept or not.
I never seen such type of service.
I think just they are fooling customer with this big discount scheme and using customer money for their benefit.
—
Below is the email communication with flipkart
—

Seller acquisition team

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Tue 10/17/2017, 4:04 pm
Dear sir / ma’am,

Greetings from flipkart seller hub! Thank you for writing to us.

We apologise for any inconvenience caused.

For any queries and support requirements please write to us at [protected]@flipkart.com.

Warm regards,
Flipkart seller hub

Need help?

Contact seller support | view frequently asked questions | visit seller learning center


Ap

Atulkumar pandey


Tue 10/17/2017, 3:42 pm
As i spoke with the customer service representative and delivery boy, if i changed the back panel then it will be alright for exchanged.

So, i will be replacing back panel.. Kindly reschedule the delivery tomorrow.

Regards,
Atul pandey

Get outlook for android

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Cs

Customer support








Tue 10/17/2017, 1:35 pm
You;


Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:35:19)
Dear angith,

How your wish master can say that it's a different product or damaged product even he had not came to my home.

Do you people understand or not i sent you the photographs of my phone there is only minor dent on plastic have you seen that, again and again same thing is happening.

I think you people are irresponsible. You people are saying different things on call and something else on email.

Some one call me from social media escalation desk and told me it's a minor dent on plastic it would not be an issue with exchange.

Now it's changed to damaged product. Please stick on your word.

Regards,
Atul pandey

_
From: customer support
Sent: tuesday, october 17, 2017 1:15 pm
To: atulkumar pandey
Subject: order_related:order_delay [incident: in[protected]]

[http://img6a.flixcart.com/www/promos/new/[protected]logo.png]
Hi atulkumar,

Thanks for writing in.

We understand your concern about the delivery of your 'oppo f3 plus (Gold, 64 gb)'. We are sorry for the trouble you had to go through as per the wishmaster of the courier partner the exchange product you are returning is damaged or a different product so that the product is not delivered.

Hope you'll understand.

Regards,
Angith m
Flipkart customer support

Auto-response[protected]:41:50)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:41:45)
What's the status of my order.. What the hell is going on..

24x7 customer support.

Buyer protection policy.

Flexible payment options.

Largest collection

Regards,
Atul pandey

Samsung j5-6 2016 phone maine mangaya tha ko ki 09-10-17 ko mujhe dilvary huva 15-10-17 ko tuch ka problam huva jo ki maine camplent kiya to compny ki taraf se banda aa ke thik kar ke gaya 16-1017 ko same day tuch ka problam huva to maine fir se camplent kiya replecment ki to flipkart se kaha jata hai ki service center jao mere phone ko 10 days nahi huye to replecment kyu nahi sir plez jaykaran gupta mob no [protected]

I didn't get handset in the box as it was provided in the specification... I want this sort it out as soon as possible coz it was my first shopping on flipkart and don't want get betrayed... Venom... With order i'd od[protected]
It's not a short complaint by the way i just wanna tell you... I didn't get handset in the box as it was provided in the specification i hope u will be adopt reactive approach over it... As soon as possible thank you so much

I purchased tv at 27.09.2017 but remote not working at firstday technicians also saw problem they tell after 5 days it's come but 20 days above please tell me how to work tv without remote. Replacement time is gone now what are you doing now tell me my phone no [protected].

I ordered leeco le max2 (Rose gold, 32 gb) from flipkart on 24th sept 2017 and received it on 29 sept 2017. I found that fingerprint is not working, so i raised and return and they collect the phone from me after trying all troubleshooting processes to fix the phone and hand over me a new phone in which i found the same problem fingerprint sensor is not working in it too. I contacted flipkart executive for this, but they refused to fix the problem.
Plz help me sir they are selling defective products under the banner of sale and discount. A

Hi,

Myself girish kashinwar, ordered a moto c plus phone on 16.10.2017.

I need phone till tomorrow on urgently basis for to give someone gift.

Today 18.10.2017 seller has been cancelled automatically my order without pre information.

My order id od[protected].

Please do something otherwise i will raise this issue on higher level.

Thanks
Girish kashinwar

Flipkart is on the verge of becoming a big flopkart as they can’t keep cheating people like this. I bought a panasonic phone worth 10k. Flipkart promised to replace the phone if any defect is there with in 10 days. The phone keeps getting switched off again and again during the day. I complained to them and then they sent an executive to confirm the defect. But instead of confirming the defect that executive came just for 15 minutes and submitted a letter that problem resolved. Now they are not replacing the phone. They are asking extra money for servicing the new defected phone. Why should i spend extra money for a brand new defected phone..? They are unprofessional and conning people by selling all defected products..?

Not only the phone but previous a philips trimmer which bought also doesn’t charge at all it’s just a big waste of money. Very unprofessional people. The call center people are also so rude.