Flipkart Complaints & Reviews

See attached a snapshot of order status.

I am severely disappointed at the sorry state of customer service provided by flipkart.

I fail to understand how does flipkart have such poor delivery service.. Even after several calls to the help centre and lodging complaints there is no update as to when i will receive the order.. Neither their is any communication from flipkart. No help received indeed... The customer care representatives are poorly trained and have no answer other than being sorry... Seniors at the help centre simply ignore communications..

I donot know whether or not i will receive the order... How long do i need to have someone stay put at home to receive the order... I t is really a very sorry state, certainly breach of trust... No flipkart guarantee...

Is there any scope where flipkart will find it relevant to give a revert on the above..

I never expected such service from flipkart people, never ever buy the products of flipkart, its my mistake to buy the product of flipkart,

Issues with single order: — godrej 5.8 kg fully automatic top load washing machine

Order details

Order id
Od[protected] item)
Order date
Wed, oct 11th '17 12:24 pm
Total amount
₹9, 998through credit card

Question:issue with changing mobile number?
Answer:i called [protected] informed regarding mobile number no option to change from flipkart people.
We need to call at the time of out of delivery product that they will call and inform to courier guy regarding new mobile number said the customer service executive that not happened with next executive.

Question:issue with installation guy didn't attended to my location for demo.
Answer:i called [protected] informed regarding demo guy didn't come to my location they simply raised complaint given tat for issue resolve[protected],
I have received the order on[protected] till[protected] for demo without using it i need to do pooja??

I have issue with customer service [protected] people providing false information on order product.

I spoke to four executives for single product even no one responded properly regarding my issues.

1) amit
2) not remembered
3) fahrana
4) sai krishna

Thanks,

G ratna pratap
[protected]

7 tools are missing,
* Combination pliers
* Philips screwdriver
* 8 inch adjustable wrench
* Long nose plier
* 1 Claw hammer.
* 1 cutter
* One 3m long measuring tape

We need this immediately, please send to us or give the cash back and get your tools.

I ordered for a mobile phone sony xperia x dual on billion day05/10/2017) offer period worth 15090/- on exchange of my iphone 5s. I couldn't get my phone yet. When i contacted to flipkart customer care they told that it should be delivered by end of this day. Unfortunately today called me today and they'll cancel my order themselves because of their courier partner issue and i should order once again. I told that i need that however it may be. Because it cost 38990/- today.
After my request too they cancelled my order themselves. I got message of cancellation. I need a better response from them. Otherwise i should pay 34990/- moreover on my again order for same phone.

[protected]@gmail.com
([protected])

Team,

I have ordered philips s5050/06 shaver for men on sun, oct 8th '17 6:54 am

Order id : od[protected] and was waiting for my order shippment.

Two days before i reached an update from flipkart that the order is cancelled due to pricing issue.

When i ordered the price was 1199 and now flipkart says the price is 2999.

I was cheated by flipkart and this is for second time (Last time the same cancellation done by flipkart for order id
Od[protected] item)
Order date
Fri, apr 7th '17 5:59 pm) so decided to give complaint here.

Please look into this issue and help me with solution.

Orderid od[protected] the product is ordered nearly 12 days still not received the product very disappointed by flipkart heavy delay in delivery time ordered for festival purpose and festival is near now still not received the product not friendly online shopping highly dissatisfied hope after getting this mail my product will be send by tmr or else i never buy any thing from this waste online shopping

I have claimed for an replacement for the product lenovo k8 plus on 30 sep 2017. But that are asking me to courier the defective product to their warehouse. For me, couriering is not possible.
So, i called the customer care and told them to pickup the product from my home itself where they have delivered the product when i have ordered it.
But they are repeatedly saying that pick up options are not available for that region at that moment.
Today is 16 oct 2017. I have been waiting for more than two weeks, but there weren't any good move till now from the company side.
So, it is better to come and collect the defective product from my home itself instead of couriering and giving me the new product.
You are also taking two much time and this is not a good service from your side. Please make neccessary steps within two days from now.

I had ordered perfect homes by flipkart sirena tv entertainment unit with order id : od[protected]on dated[protected] and the product was supposed to be delivered on 24.09.17 as promised by flipkart, but it was delayed and delivered on 06.10.17 and they informed me that product installation will be on 09.10.17, that too has been delayed. Inspite of several complaints no action has been taken yet.in this regard i would request you to kindly to take action against the company.

Hi,

On 21/09/17 i ordered "hero frolic 12t single speed cycle" for a special offer from flipkart rs.999 and paid for the same.

The reference number for my order was od[protected]Seller: omnitechretail) and mentioned delivery of the item on 03/10/17.

But its not delivered and i have registered compliant for the same and untill 14/10/2017 flipkart customer care executives are called regularly and informed every time within 24 hours item got delivered.

On 15/10/2017 i got a call form flipkart customer care and informed the same cycle not available and cancelled the order with refund.

I feel it is a completely cheating customer, keeping our money 24 days and refunding like item not available information. Even who may know the offer simply showing and collecting money?, flipkart collected money and agreed the item will deliver in my bangalore location, latter how you can tell the item not available (That means we cant trust flipkart listed product in thier website) they are not tried even deliver any other cycle form same vendor!!.

Its completely breach of contract and cheating customer without a propper reason.

Regards,
Faihad khan
Ph: [protected]

I have purchased a mi a1 on 5th oct and it delivered to me on 9th oct monday.
But when i opened the product it was a faulty product with lots of issue in the product. So i called flipkart for it and informed them about the defects and problems in the product. They imitated a technician visit and he did not turned to come and he called me on a non working day sat and informed that he is reached sakinaka at 6.15pm on 14th oct. Now this morning i received a msg from flipkart that the status is closed due no response from your end, i called up the flipkart helpline and they are ignoring me and keeping me on long hold.
Kindly help. [protected] faisal

This is in reference to my recent purchase of xiaomi phone mia1, which i was denied to deliver to me by ekart, stating that the phone that i am exchanging i. E. Redmi note 3 has scratches on its back and we can't accept it as per our policy and at the same time i called the customer care and also got the same revert.

As per your policy:

By participating in the exchange i confirm that i am the sole and absolute...

Sir
My order no. OD[protected] for delivery of a sunglass was failed .and thereafter cancelled .Cause of cancellation was not mentioned yet. Being a bonafide customer I am sorry to say that my exception at your company was something different.
Thinning you,

Asok Kumar Das.

Hi team
My name is sagar chhetri. I have order sonata watch and while ordering on 14th oct, it was showing as 10% instant discount on using hdfc debit or credit card.
But still i have not got any cashback. Its a kind of cheating to the customer. I am loosing faith on flipkart because of this incident. Kindly provide me the cashback.

Orderid: od[protected]

Thanks
Sagar

Today also technical visit was not done. I hv been patient for these many days (10 days) daily i hv been talking to you customer care executives. Only reply that i get is tomorrow it will happen.. You hv been testing my patience. Refund my amount. This is the limit. Im going to see this legally. I have all the conversation that i have done with your customer service executives and your technical social media team. Laptop amounts about 48k. You this as a joke. This is the kind of service you do to your customer. You will face the consequences.

I have purchased lenovo b mobile phone from flipkart on[protected]
Since[protected] mobile touch is not working. The warranty period is one year. But within two months touch is not working. I have also give my mobile
In the lenovo authorized service centre "kumar electronics tirunelveli"
On[protected]. Ihave alsso enclosed invoice copy and service centre receipt
Copy. Take neccessory action asearly as possible

Eagerly awaiting your reply

I ordered for 'royal oak l 3 seater leather recliner manual' on 23rd september 2017 for an amount 35550 rupees during the discount sale. It was supposed to be delivered on 30th september 2017. I contacted the customer service on 1st october 2017, when i did not receive the item nor was there any tentative date of delivery. I was told that there was a delivery delay from the seller and it would be resolved in a 24 to 48 hours. After 48 hours, i contacted again. Same another 48 hours deadline given. Again and again and again, they are going on giving deadlines without resolution. I even asked for cancellation of the order and refund since there is no option for me to cancel. For that also, they are giving deadlines. Worst is they do not give complaint number. There is no facility to complain by email also. So, there is no option to keep the proof of complaint. Hence, flipkart is shamelessly and ridiculously not caring and resolving the problem. I have even warned them of legal recourse, but they don't care. I want them to send the item immediately or refund the money immediately

I received damaged washing machine product and i immediately raised return request but after two week also i got assurance from flip kart, technician will contact and visit your site, but nobody has contacted yet not even refund has initiated.

On return request initially got response as seller has refused to return the product but still flip kart assuring about refund but after technician visit.

Its on long hold but no action yet taken.

I bought the phone via flipkart on 14th of august.in under a month, i started getting display problem. Now the phone is completely out of order. This is spoiling my daily routine. I would like to know the course of action to be taken. Since it is a moto product and there are no retail shops for the same, i am puzzled as to what i should be doing. It is really unethical to sell a faulty product. When i tried calling the customer care, i couldn't get connected to the customer care executives. Please resolve this issue immediately as it causing me emotional stress of having cheated upon. It is highly unlikely for a phone to malfunction in under a month unless it was faulty when it was delivered. Shame on you flipkart for dispatching faulty products in the name of discounted sale.

I have ordered for a lap top from flipkart in exchange offer on[protected] and the order no. Is od[protected]. Amount rs.26090/- paid by credit cardthe lap top was ready to deliver on[protected]. But the courier people refused to deliver the item due to the reason that the exchanging lap top had some complaint. When i contacted the company they informed me that the refund will come within 7 bank working days. But it has not happaened after 7 bank working days.
I complained to the co. On[protected]. They replied that the refund will be coming within 72 hours. But it has not happened after 72 hours.
Again i complained on[protected] by e-mail. Then again they replied to credit the amount within 72 hours. Now 96 hours are over. But no reply. I am attaching the copy of complaints.

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:53:25)
I did not receive my refund

Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 12 oct, 1:30 pm.

Thanks,
Flipkart customer support

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:39:54)
I booked a laptop in exchange offer on[protected]. The laptop was ready to deliver on[protected] but the courier boy refused to deliver the laptop because of some complaint of the exchanging laptop. On the same day you called and informed that the refund will be coming with in 6 bank working day but the amount was not credited after 6 working days i mailed to you on[protected] informing the matter. You replied that the refund will be coming before[protected]. But it has not yet credited. I have many inconveniences because of your irresponsibility. Please take necessary action to credit the amount today itself. Iam not fluent in english. So please reply by email

Dear customer,

We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 13 oct, 1:30 pm to get back to you.

Thanks,
Flipkart customer support

I placed an order of cycles for kids on 21sep2017 and the promising date was on 6th of oct 2017, but the product has not been delivered. I called customer care centre many times, but they could not resolve the issue and replying that the product delivered asap without mentioning date. I took this problem to the manager also, but no use.

Adding fuel to the fire, customer care people kept me on hold for 50 min many times.

My order id : od[protected]