Flipkart Complaints & Reviews

I had ordered (20-sept 2017) men's fossil ch2601 watch and i received a fake product from flipkart and the model was not the same.
I asked for refund since the refund option was available but seller has rejected it and later again i raised a refund request but they accepted it and after few days it got auto cancelled.
On october 1 2017, from return pick up team some one came and picked up the item and didn't provide any return bill since some issue with his mobile system. Then i started asking why refund has been delayed but surprisingly flipkart is saying that item is not picked up so they are not refunding.

But how logistics guy came and picked up the product and how he knows that i have a men's watch at my house if it's my mistake.
Very pathetic service and the cost is 4499 so it's not small issue to neglect.
In between one executive has called and told that we got a confirmation that you have sent the item and we will refund you the amount once the issue is resolved.
After some time they are saying item is along with you so cannot proceed refund.
No proper maintenance of customer service and worst service.

I have ordered samsung s7 and get it delivered on 16 october by two person. I accepted the item and got samsung s7 only. But i am very dissastisfied from flipkart as packing shipping label was already torn. Now i don't know whether the smartphone i recieved is same as i ordered or they have changed with another mobile. Please help me. I am suspicious because packing was damaged.

The flipkart horror show...
Flipkart is surely going bankrupt, or it will soon be. Don't let them take your money. They will allow you to make payment but not confirm order. Here's my recent horror story:
I ordered an ifb 6.5 kg front loading washing machine on oct. 12 around 9 pm. Once i entered my card information on their site to confirm the order, their payzippy website gave me a "snap! Something went wrong" message. Order did not go through but money was deducted from the icici card account i was using. They have no customer care number on website. After searching the web, i called their [protected] 4 or 5 times since then and each time they say matter will be resolved and money will be returned in 24 hours. Then, no action... Today, on one call someone even said after 5 days that no money was deducted from my account (Although my bank sent me the transaction details) and check with my bank, then another guys says wait till oct. 21st. My complaint id in[protected] has been open open for 5 days.

Fact is, their customer support is ill trained and have no idea on how to help you or escalate or follow up on issues for easy resolution. It's worse than the worst govt. Department.

This was not always the case!!!

I had purchased quite a few things on flipkart earlier without any problems. But now it is all your nightmares coming true. Flipkart is breaking down. Be as of today, flipkart took rs. 28, 498/- of my money and has not returned it yet. My fault? I tried shopping on the flipkart website.

I had ordered a vu 55 inch tv from flipkart. The piece i had received after a very delayed installation was not even switching on. Then when we asked for a replacement, the next tv also was defective.

So now flipkart is refusing to refund us the money saying the item only has replacement policy and not refund. This whole thing has been such a scam, flipkart and omnitech retail can never be trusted.

I ordered an iron box of Bajaj 600₹ and I got a product which doesn’t works properly after 2 months o[censored]se Which is having a warranty of 2 years . The Connection wire got damaged, and it’s not performing any work .What Should I do now ???

Hello,
The order no od[protected] was booked on 14th oct 2017.
He supposed to be delivered till 17-oct-2017.
On 16th oct 2017 i got a call from ekart team stating that please keep your phone handy we are coming for delivery and also they asked is there any scratches and or damaged in phone i said no but there is minor crack on back panel (The back plastic panel). Upfront i discussed this issue on call and delivery boy has refused for pickup and delivery. He not even attempted for pickup.

I approached flipkart for this issue many times. But their approached is not customer centric. Now they are saying we will cancel your order and asking for re order the same product under without exchange.
I had a word with delivery boy he said it's a minor crack, change the back panel we will accept the phone.

But, i don't think so whether they are going to accept or not.
I never seen such type of service.
I think just they are fooling customer with this big discount scheme and using customer money for their benefit.
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Below is the email communication with flipkart
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Seller acquisition team

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Tue 10/17/2017, 4:04 pm
Dear sir / ma’am,

Greetings from flipkart seller hub! Thank you for writing to us.

We apologise for any inconvenience caused.

For any queries and support requirements please write to us at [protected]@flipkart.com.

Warm regards,
Flipkart seller hub

Need help?

Contact seller support | view frequently asked questions | visit seller learning center


Ap

Atulkumar pandey


Tue 10/17/2017, 3:42 pm
As i spoke with the customer service representative and delivery boy, if i changed the back panel then it will be alright for exchanged.

So, i will be replacing back panel.. Kindly reschedule the delivery tomorrow.

Regards,
Atul pandey

Get outlook for android


Cs

Customer support








Tue 10/17/2017, 1:35 pm
You;


Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:35:19)
Dear angith,

How your wish master can say that it's a different product or damaged product even he had not came to my home.

Do you people understand or not i sent you the photographs of my phone there is only minor dent on plastic have you seen that, again and again same thing is happening.

I think you people are irresponsible. You people are saying different things on call and something else on email.

Some one call me from social media escalation desk and told me it's a minor dent on plastic it would not be an issue with exchange.

Now it's changed to damaged product. Please stick on your word.

Regards,
Atul pandey

_
From: customer support
Sent: tuesday, october 17, 2017 1:15 pm
To: atulkumar pandey
Subject: order_related:order_delay [incident: in[protected]]

[http://img6a.flixcart.com/www/promos/new/[protected]logo.png]
Hi atulkumar,

Thanks for writing in.

We understand your concern about the delivery of your 'oppo f3 plus (Gold, 64 gb)'. We are sorry for the trouble you had to go through as per the wishmaster of the courier partner the exchange product you are returning is damaged or a different product so that the product is not delivered.

Hope you'll understand.

Regards,
Angith m
Flipkart customer support

Auto-response[protected]:41:50)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:41:45)
What's the status of my order.. What the hell is going on..

24x7 customer support.

Buyer protection policy.

Flexible payment options.

Largest collection

Regards,
Atul pandey

Samsung j5-6 2016 phone maine mangaya tha ko ki 09-10-17 ko mujhe dilvary huva 15-10-17 ko tuch ka problam huva jo ki maine camplent kiya to compny ki taraf se banda aa ke thik kar ke gaya 16-1017 ko same day tuch ka problam huva to maine fir se camplent kiya replecment ki to flipkart se kaha jata hai ki service center jao mere phone ko 10 days nahi huye to replecment kyu nahi sir plez jaykaran gupta mob no [protected]

I didn't get handset in the box as it was provided in the specification... I want this sort it out as soon as possible coz it was my first shopping on flipkart and don't want get betrayed... Venom... With order i'd od[protected]
It's not a short complaint by the way i just wanna tell you... I didn't get handset in the box as it was provided in the specification i hope u will be adopt reactive approach over it... As soon as possible thank you so much

I purchased tv at 27.09.2017 but remote not working at firstday technicians also saw problem they tell after 5 days it's come but 20 days above please tell me how to work tv without remote. Replacement time is gone now what are you doing now tell me my phone no [protected].

I ordered leeco le max2 (Rose gold, 32 gb) from flipkart on 24th sept 2017 and received it on 29 sept 2017. I found that fingerprint is not working, so i raised and return and they collect the phone from me after trying all troubleshooting processes to fix the phone and hand over me a new phone in which i found the same problem fingerprint sensor is not working in it too. I contacted flipkart executive for this, but they refused to fix the problem.
Plz help me sir they are selling defective products under the banner of sale and discount. A

Hi,

Myself girish kashinwar, ordered a moto c plus phone on 16.10.2017.

I need phone till tomorrow on urgently basis for to give someone gift.

Today 18.10.2017 seller has been cancelled automatically my order without pre information.

My order id od[protected].

Please do something otherwise i will raise this issue on higher level.

Thanks
Girish kashinwar

Flipkart is on the verge of becoming a big flopkart as they can’t keep cheating people like this. I bought a panasonic phone worth 10k. Flipkart promised to replace the phone if any defect is there with in 10 days. The phone keeps getting switched off again and again during the day. I complained to them and then they sent an executive to confirm the defect. But instead of confirming the defect that executive came just for 15 minutes and submitted a letter that problem resolved. Now they are not replacing the phone. They are asking extra money for servicing the new defected phone. Why should i spend extra money for a brand new defected phone..? They are unprofessional and conning people by selling all defected products..?

Not only the phone but previous a philips trimmer which bought also doesn’t charge at all it’s just a big waste of money. Very unprofessional people. The call center people are also so rude.

One of my staff bought a panasonic mobile iphone worth of 10k. They mentioned i’d sny defect, they will replace the phone. The phone was getting switched off time to time in a day atleast twice in a day. He gave a complaint to flipkart and told he wanted a replacement. They told they will send an executive to confirm the defect. An executive came to his home used the phone for 15 minutes and then gave a feed back to flipkart that problem is resolved as when he came only for 15 minutes the phone didn’t get switched off. Now they are not giving the replacement and my poor staff have to buy a new phone

Sub: kindly refund and return the product
Order no: od[protected]
Order date: 09/10/2017
Product discription: microtek ups sebz 1100 va (1.1 k. V. A) pure sine
Wave inverter
Date of delivery: 14/10/2017
Kindly refund me the amount and return the product as it is not starting and cannot be used. I dont prefer the replacement as i do not trust again the microteck product
Serial no of the product:171grhfba220658

8 plus order kiya tha flipkart se jab deleived huya to usme redmi 4a nikla iski compaint flipkart customer care par ki unhone replacement ka order bheja jab courier main product out for deleivry huya courier wale ne phone par pucha kya reason hai replacement ka maine btaya fir usne pickup cancel krke order cancell kr diya maine dubara customer care par call ki unhone dubara order bheja mujhe bt same courier wale ne cancel kr diya fir mujhe mail aya flipkart walo ki trf se ki jyada return hone ki wajah se mera account bhi block ho gya uske bad customer care par roj call krta hu woh bol dete hai hamari team se call ayegi apko bt call bhi ni aya abhi meri problem solve ni kr rhe

I have following up with flipkart and Citibank for quite long time for my refund for two orders. Please see below the detailed information of the issue and let me know how you can help me?
I have placed order OD[protected] Tue, Aug 22nd '17 5:13 PM for an amount Rs.1638 (Citibank it is reflecting on 01/09/2017) and in that I have cancelled an item of Rs.1079 which is refunded to my Citibank Credit Card (524133******1404) on 07 September 2017 as per flip kart. Refund date and time INR 1079.00 on 07 Sep 17 03:08:54 PM with bank transaction ID 5042801815766430304069 which I have not received till date.
I have placed order OD[protected] Tue, Aug 29th '17 12:40 AM for an amount Rs.1818 (Citibank it is reflecting on 01/09/2017) and in that I have cancelled an item of Rs.1019 which is refunded to my Citibank Credit Card (524133******1404) on 07 September 2017 as per flip kart. Refund date and time INR 1019.00 on 07 Sep 17 03:09:01 PM with Bank transaction ID: 5042997303356970604017 which I have not received till date.
It’s been more than 40 days neither bank nor flip kart helped me to resolve the issue despite many complaints and calls.

Flipkart doesn’t have any more information to give and asking me to escalate this issue to bank's ombudsman/grievance cell with this chat as confirmation for the refund from Flipkart for the above-mentioned order.

Hello my name is. Sandeep goyal
My phone no is [protected]

Recently i have ordered a water bottle with company name eurka forbes aquaguard. But the quality of the plastic they have used is soo poor. I can't use this product. It seems useless to me. So i request you to pls take it back. Even this is not the same product that i have seen in picture.

https://www.flipkart.com/eureka-forbes-750-ml-water-bottle/p/itmetfghyzqguqrh?gc...⇄

This was the produt they have shown

But

Dear flipcart consumer care
I order and redmi note 4 (Black 64gb) amount:- 10999/-
Order i'd :- od[protected]
Order date:- 15/10/2017
And the issue in this order has been cancelled by flipcart or seller which is not canceled by me so i just noted that plz gave me that mobile phone in a day which is rich at my city otherwise i register complain agains you at national consumer helpline and the complain number is:- 473184
Plz solve my issue and contact me...!

Thank you
Yogesh dhobale

Dear team,

You are informed to that i have ordered 1 tb external usb hard disk, but i have received internal hard drive, regarding this i have logged complaint for return or replacement product 2 time, every time after some time you have cancel the same, i have asked from you why i have accepted wrong product, when i have paid 1 tb external hard drive, so you are humble request to that pl return my product that i i have ordered regarding ordered id : od[protected],

Please find the attachment image video proof that i have received wrong product,

And sir i thing that now i am unable to login my account, my account automatic logout, sir if you have logged out my account please tell me where is my fault, my fault only that i have purchased from flipkart, and now again my humble request to please solved my problem on very very urgent base, i shall be very thankful to you,

Hi worst online shopping team,

My name is bhanu kumar. My rmn is [protected]. I would like to escalate that i have booked laurels combo watches recently and it should get deliver by 12th of october. But till now i didn't receive any product. I got a call from back end team, one executive (Mounika) informed that they cannot deliver the product due to courier team issues. So she said to cancel the order and place order again. But i'm not ready to close the case and i want my product in this order itself. Flipkart is faliled to give better service to the customers. Previously i ordered a samsung earphones, but they delivered cheap quality road side ear phones, those earphones are fake branded and there is no samsung logo on it. Flipkart is betrayed and providing the worst services to me even though i'm giving the chance to correct themselves. So, don't close my complaint and i want my laurels product asap. You can check my previous orders and complaints, so that you will get better idea about how you people giving bloody #ing services to me. Amazon is better online shopping platform than you. It's a big shame for you all.

# off # off # off.. You bloody #.