Flipkart Complaints & Reviews

Hi team flipkart,

Greetings for the day!

I would like appreciate the services what you guys are providing and how you guys are cheating public by holding costumers money in flipkart account.

Am just trying to escalate and explain my recent experience with flipkart against below order.

Order id: od[protected]

Return id:[protected]

Account ph no : [protected]

I have purchased vu 124 cm (49) full hd smart led tv from flipkart and received defective item from seller end also we have requested for replacement and received replacement item from seller again defective item which pertaining to device power and connection related issues.

However, we have raised request against same issue and allocated a technicians from flipkart and same issue was validated and approved by flipkart tech person and also we have successfully done with uninstallation and packing by flipkart executive and finally we are done with reverse pickup by flipkart “fmpr[protected]” on 6th oct 2017.

I have not received any communication regarding my refund against the same order rs 38, 549 inr i have called raised many complaints regarding this issue and i was requested communicated by flipkart executive to wait until 17thoct 2017 to receive complete refund money.

I have waited and until given time and also called flipkart executive after oct 17th 2017 and informed same with executive he suggested again to wait until 19th oct 2017 again i have waited until given tat time still i was not received my refund also i was not communicated anything from flipkart.

Next fine morning i have called flipkart executive and informed the same and he again requested me wait 24 to 48 hrs (21st oct 2017) this time also flipkart failed to provide solution on my issue after one more flowing up with executive he was taken another high priority request and requested me to wait until 23rd oct i have explained the issue right from the staring he has taken one more separate issue and requested me to wait until 24th oct 2017 to get update on this issue and again i was not communicated any update and not yet received any refund against the same every time your executives are just entertaining me with 24 to 48 hrs tat requests.

I just want to confirm how many years you guys are required to resolve this issue and what are the blockers are stopping my refund.

I have sent many email and also communicated through phone still issue not yet resolved since last 20 days.

I have crossed my credit card due date need make interest changes and late payment fee around 5350 inr due to latency in my refund if my refund would happened in given time i would not require to make extra payment to credit card bank.

i just want to confirm are you guys are refunding my money are not if not why? I am kindly requesting you guys please look into this issue and let me know the reason and please contact me on [protected].

I have raised many complaints against the same and below are the incident id's

Incident: in[protected]
in[protected]
in[protected]
in[protected]

Thanks & regards
​
With frustrated worst experience with flipkart.

Dear team,

I have order tablet slate 8 product from flipkart, there is problem in the product after replacement of product.

I am contact with filpcart team from 18-sept-2017 but no one resolve my issue.

They will give assurance for me we will contact you but still no one contact me related this issue.

I am already giving information which they are required.

I hope my problem is resolve as soon as possible.

Following are my details.

Name: rohit varale.

My complaint number : in[protected]​6

Regard's
Rohit varale

Ordered a product flipkart on 22 sep 2017 and cancelled it on 23 september paid the amount of 8323 rs through my debit card and and 750 rs through my flipkart wallet the amount on my flipkart wallet is recieved but the debit card amount of 8323 rupess is not credited even after 1 month
now flipkart is saying that the refund is showing successful in our system but how can a transacton be successful it is not credited in recievers account
bank is saying contact flipkart and flipkart is saying contact bank but in their refund policy it is clearly mentioned that if bank refuses to help we will get it done by bank

order id
[protected]
i have contacted the bank for chargeback claim but they refused to take chargeback claim

Dear sir,

I received samsung galaxy on next product on 11 oct 2017 and i place replacement request on 18 oct regarding speaker voice not good, but flipkart executive not call me. After 5 days back i received massage from flipkart regarding replacement request & toll free contact on 23rd oct, when i call to this toll free number, they said they are not replace the product & also they said you go to service center they will solve your problem. Product service are not good.

Second time i called there they should not reply me, also refuse request for replacement.

Kindly solve the issue as early as possible & please take strict action against flipkart

I have booked i phone 6 in flipkart.
I got information on 16th of october that material has been dispatched.
Now daily desk person saying that we shall give you details soon.

They dont have shipping and tracking number of courier after 9 days gone.

Now they have revised my date from 23rd to 26th.

Very unexpected service by flipkart and tean.

Hi,

i have ordered Asus Zenfone 3s mobile for 10 days before, but while opening front camera black dot will appear, i have requested as a return and replacement. (flip kart staff told no replacement and i give an instruction to follow . )
i don't want instruction that all .. i want only the mobile replacement...

Thanks,
Nithya

Hello [protected]@flipkart,

Today i have received below sms from flipkart team, that my order has been cancelled.

"cancelled: sorry, mi a1 (Black, 64 gb) with order id od[protected] has been cancelled as it could not be delivered even after multiple attempts. Please check your email for more details."

But i had not received any call from courier guy and infact it was showing to be delivered on 24/10/2017

I called customer care, and person said that seller didn’t dispatched item while app was showing package item has reached nearest hub.

So flipkart team issue between you and seller team. Solve and give proper solution for this. Otherwise people not trusted you and shopping item in flipkart.

I had purchased two products from clipart.com
1. vency creation tracking ID FMPP[protected]
2.
Shaily Retails with tracking ID FMPP[protected]
Both the products were supposed to be delivered by 21.10.17. But the products are yet to be delivered. No updates regarding the delivery has also been intimated to me.
One product of Vency creation was delivered in the evening of 25th October 2017. However the other product of Shaily retails is yet to be delivered. Flipkart officials are contacting me know to intimate that the product has been misplaced in transit and it will take more time to locate the consignment and to deliver it. Flipkart persons are insisting me to cancel the order. I had purchased the product in Diwali offer and now as the product has been misplaced by Flipkart persons in transit, to avoid their failure they are insisting me to cancel the order . It is requested that my consignment of Shaily retails with tracking no. FMPP[protected] may be delivered to me at the earliest.

I have order honor 8 pro phone on 14 October 2017 but I have not received my order till now. The dealer is saying that the order has been cancelled but I did not cancelled the order. Please give my order as soon as possible.

I ordered tv on 24th sep 2017, got delivered on 3rd oct 2017 and installation commitment date was on or before 9th oct 2017. It is still not done even after 24th oct 2017. I m calling every time to flipkart team where they are apologising for delay and giving me another date but nothing is happening. I have not even opened the box. Onida customer care is also calling me frequently but no technician is contacting. Its highly irritating to see the box lying in home. Also i am loosing out on warranty on this product as the zero date is already started. I am highly frustrated with this. I can not even return this item. What am i supposed to do now?

I had ordered redmi note 4 mobile on 16th oct, 2017 in diwali offer at rs. 9898 and got a notification that it has been dispatched and shipped and even reached till ahmedabad hub but on 23rd oct, 2017 the seller/courier service provider cancelled without any intimation and initiated the refund process.

Calling up on flipkart customer care, they simply denied any kind of assistance in this regard and suggested to reorder without any offer. The executives were least bothered about the discrepancy that they made and rude to even talk.

I have placed onida led tv order through flipkart on 23 sep 2017
Delivery received on 12 oct 2017 in poor condition i had requested to flipkart to cancel my order and refund but they total refused for same saying cancelling order time is over whereas product was in transit for 20 days.

Now no one came for installation or checking condition of this tv yet 24 oct 2017
Order id - od[protected]
Service request no - 1710g[protected]

So, request you to please help me for getting my money back

H rawat

Dear sir,

My self prakash parmar. I am working as it head in leading manu. Company. I book redmi note 4 (Gold, 64gb). My booking no is : od[protected]. Delivery date is 25.10.2017.

This is regret to say that your customer care team and delivery system is very poor. We found that there is no synchronization between this two departments. Due to this system i become a victim. Let me tell you whole episode.

16.10.2017 on mon, oct 16th '17 11:44 am, i book redmi note 4 (Gold, 64gb) mobile for my sister for bhaibij gift. Delivery date is 25.10.2017.
17.10.2017 i track the order via website. It show dispatched to ahmedabad.
18.10.2017 i call at 01.46pm on [protected]. Customer executive told me that my product is reach at rajkot and disptched before 04:00 pm. I asked for courier no but they not
Share any courier no.
19.10.2017 i track the order via website. It show received at kalawadroadhub_raj.
24.10.2017 i received the sms at 09:11am that my order is cancelled.
I shocked because order is not cancelled by me. Thatwise i call on [protected] about the issue.
First i talk with mr. Anand and tell him everything but he is not able to help me. So i told him to connect with higher authorities. Then
I talk with one other person. I ask him name but he dont tell me his name but only say the inspection department name. Again i tell him whole story but he refuse to help
Me by his marketing style. Then i tell him to connect with me who able to help me
Then i connect with mr. Vipin but nothing happend.


Conclusion of the story:
Due to delivery department and customer care representative not work properly and your customer become the victim. Maybe this is flipkart new system or strategy for increase the sale or anything else. Anyway i dont want to tell anything about this. My request is only this kindly send the the product. I want product. If it is not possible then book new order on behalf of me in same price 9899 and deliver product earliest.

Due to filipkart i am not able to give gift to my sister in time. It was really very bad diwali of my life and all credit goes to filpkart. You are requested revert by return mail without any marketing style. I attached order details, recording calls to you for your reference. Hoping positively from you else i have no choice just file the compilne in consumer foram.

Kindly revert by return mail.

Date of incident - 19/10/2017
Client number - flipkart ([protected])
Details:-
My product is automatically cancelled by flipkart without my knowledge. Already talked with flipkart team they are saying that product is cancelled by service provider. I have also sent mail to flipkart for same complaint.

Resolution of my complaint - i want my ordered product as per exchange offer.

My self anwar ali from hyderabad with the registered mobile number [protected] recently i ordered redmi note 4 grey with order id od[protected] on 17th oct2017 it was assured me that i will be getting product by 23rd oct but till now get my product where as i paid online.
When i called today mng to your customer care today i was told that today by 4:30pm i wil get my product but till now i didnt get any update on that to enquire ab out the product i called again it was told tomorrow i will get my product.
Even after writing a mail to sachin who is ceo f flipkart their is no no response

—
Anwar ali
[protected]

I would like to bring to your notice that my sony head phone which i had order have not delivered yet. Its very delay and not happy at all. Please ensure its getting deliver as soon as possible.

Order id - od[protected]
Name - adam
Mobile - [protected]
Product - sony mdr-zx110 a wired

Please contact me soon and update me the status as early as possible.
Some other product also supposed to be delivered tomorrow pls update that status also.

Order id - od[protected]

I have purchased ifb front load washing machine in big billion days. It is defective peice and raised the call to flipkart that it it not working.
They keep on my requests on hold for around a month now and not replacing my machine though it is completely defective.
I have called the ifb guy he also confirmed that the machine is defective. This problem is also known to flipkart persons. Still they are not listening to my query and not replacing the machine. I have lost my 18000 rs.
Request you to please strict action against this issue.

I placed an order for mobile phone redmi note 4 dark grey colour (4gb ram & 64gb) & made full one shot payment through card. The order placed through flipkart on 22 september they give me promise delivery date on 26th september order id od[protected].
After that without confirming me, this order automatically got rejected from their end & they assured me on 3rd october as per their policy money will get refund within 6 days but its been more than a month now neither i have received mobile nor amount.
Return order id[protected].
We continuously tracing up filpkart`s seller support team but every day we get same revert as they need to check at their backhand and you will call in 48 hrs but i haven`t received any such call still i get automatic revert on mail stating "your no. Is not reachable". So to provide solution on this issue i have shared another 2 contact no. Of mine but still status is same.

Dear sir/mam,

Mene flipkart se diwali sale me1 mobile phone (Infinix hot 4 pro (Quartz black, 16 gb) mon, oct 16th '17 1:17 pm total amount ₹5, 999 through cash on delivery jiski order id od[protected] ye hai, purchase kiya jo or iss product ki delivery 23rd oct ko honi thi lekin 23rd oct ko delivery nahi hui. Mene customer care par call kiya to unhone bataya ki aapka delivery address or pin code miss match hai to product deliver nahi ho sakta. Unhe kafi der samjhane ke baad unhe bataya ki aap mere old product ke address bhi dekh sakte hai jo ki same hai. (Kyonki iss se phele bhi xiaomi mi max 2 order kiya tha jiski order id od[protected] ye thi same address par delivered hua hai.) lekin unhone maanne se bilkul mana kar diya. Mene unhe meri complain likhne ko bola to unhone phele mana kar diya fir kaafi der tak argument karne ke baad unhone complain id dee jo ki in[protected] hai. Kuch der baad mene fir se status jaanney ki kosis kee to mr. Muddssar inamdar ne phone pick up kiya unhe bhi fir se poori situation batayi lekin unhone bilkul rude tarike se ek dam clear mana kar diya or kaha ki ye cancel ho chuka hai or ab aapke pass ye product delivered nahi ho sakta aap new order place keejiye mene unhe kaha ki mujhe jis rate par ye product mene order kiya tha (5999 rs) utne me hi mujhe new de do to unhone fir se mana kar diya mene unhe apne senior executive se baat karwane ko kaha to unhone clearly mana kar diya or bola ki wo bhi aapko yehi bolenege. Or unhone kam se kam 5 times hold pe rakha lekin har baar yehi kaha ki senior executive se baat nahi karwa sakte or wo bhi aapko ye batayenge fir mene unhe meri complaint likhne ko kaha to unhone usme bhi mujhe unhone clear mana kar diya. Fir mene unhe kaha ki mujhe logistic or wishmaster ka mobile no de do to wo bhi nahi diya 15 minute tak ye sab argument karne ke baad mene unhe unki complain higer authority se karne ko bola iss argument ke regarding to unhone fir bhi meri call senior executive ko transfer nahi kee. Last time aakhir kaafi der baad hold pe rehne ke unhone meri call transfer kee senior executive mr. Vishal. Unhe poori problem samjhane ke baad wo bhi kuch der tak silent mode me rahe or fir beech me hi call disconnect kar dee. Jabki mene unse ye bhi kaha tha ki isme customer ka kya fault ye to flipkart ka fault hai.
Fir se mene customer care executive ko call kiya to miss. Survhi ne call pick up kiya unhe bhi fir se saari situation detail me samjhayi fir unhe meri complain likhne ko bola to unhone mujhe comaplain id in[protected] dee. Or bola ki aapka product 26 oct ko delivered ho jayega or aap tan tak ka wait kar leejiye. Jabki track karne par product reached nearest hub bata raha hai. Flipkart kee site se.

Or 24 oct ko 1:12 pm ko mujhe arpan khandelwal
Flipkart customer support mail aata hai ki due to other_city_misroute we are not able to deliverd this product to you.

Muje ye product jis rate par mene order kiya tha usi rate par chahiye jaldi.

Name - ajay semwal
Mobile no.-[protected]
Email id - dunboy. [protected]@gmail.com

Dear sir my name is r. Muniraj.. Actually iam order to lg 7 kg fh2g6hdnl 22 fully automatic front loading washing machine. This is my order id. Od[protected].

But your delivered 6kg fhoh3ndnl 02 fully automatic front loading washing machine this is wrong this is not my order item so please verify and delivered my correct order item
.. Thanks