Flipkart Complaints & Reviews

This is bring to your notice that recently purchased a hyundai 7.2 kg semi automatic washing machine on and made full payment on 30th sep'2017.

On 4th oct'2017, the product was delivered to my address on time however the product looks like used/refurbished as there are scars on body with heavy dust.

I have placed a request to replace the product on same day (4th oct). One technician visit from hyundai and inspected product and confirmed it's used product only. For replacement/refund please contact flipkart and without packing it back he just left with rude attitude.

I tried calling flipkart customer care several times and i spoke to all level of your staff but still issue is not resolved yet. Even your managers are failed to sort out the issues and keep postponding (Deepak, bablu, akif, manoj, abhinash, fahad etc). Listen to voice logs

1. How can your vendors can send used product to customers???

2. Around 14 days got over still replacement not been done yet. How many more days/month required???

3. Need replacement/refund asap.

Sorry to say your company services are very pathetic and no one is ready to take ownership for prompt resolution.

Looking forward your assistance and faster action.

Invoice of order - od[protected]

Enclosed damaged product pictures for ready reference.

I ordered philips trimmer through flipkart when there was offer where trimmer price was 999, i ordered it through phone pay where i got 20% cashback, n my 999 was deducted from my account, bt there is no shipment of that trimmer, before packing they cancel my order n says sry dat is not in stock (So why did u displayed it in offer)..
N there is msg from flipkart sry for dat n we give u 100rupees gift card..
So i don't wanna dat gift card i wanna philips trimmer dat i placed

I purchased one hero blade 26t 26t 18 speed hybrid cycle of rs 5389/-. The cycle was delivered to me on 04/10/2017 in unassembled state. I have to assemble the cycle at a cycle repair shop. The brakes, pedal, rear wheel of cycle were defective. Although the cycle mechanic assembled the cycle with some repair work in rim and spokes, but still it was not in a good working condition. The wheel was not aligned in centre and rear brake was always rubbing the rear wheel therefore wheel was not revolving freely and pedal was also defective. The mechanic advised me to change the cycle. I then requested for return of defective cycle or replace it with fully assembled cycle without any monetary compensation from flipkart from whom i purchased the cycle. My request for return was accepted and i received the refund of the amount i paid flipkart for its purchase. Cycle returned on 10/10/2017. Refund of rs 5389/- received on 13/10/2017.
I had to incurred a loss of rs 500/- which i paid to the cycle mechanic for assembly and repair of cycle. Executive at flipkart refused to compensate me for this loss. I also lost my precious time in all these activities.
Phone no [protected]. I am requesting a compensation of monetary part only and not of mental harassment.

Ordered blackberry q10 on 27th of september and got the promised date on the 6th of oct with an extra delivery fees. Then got an update that the date was postponed to 7th. After few days got email that the delivery is delayed to 9th. Then after getting into second call with customer care was informed that there is no change which means either the email is messed up or the customer care team is not updated. The product was delivered on 7th with in correct color, the invoice reads black device ordered but the product inside the box is white. Processed return on 10th itself, when asked for returned, was informed that the product will be picked up on 16th. The product will be delivered only after pickup of the item, which means i should wait for 16th. I had bought the mobile as a gift and now purchased it in person from a store, now the flipkart team says that i have to purchase this product and they cannot refund the money.

-product delayed
-incorrect product received
-extreme delay in pick up of incorrect product and re sending correct product
-cannot refund and now i need to carry an extra mobile which i never want.
-poor customer care which is fed with incorrect data and keeps reciting the same # when ever i call them, not at all helpful.

Still i am waiting and not sure how long this process is going to take because if there is another delay from their side, then i have to wait another week calling to the flipkart's customer care which is even more pathetic.

If there are bitragunta 524142 kovurpalle, flipkart service is there, but the delivery boy was told there has no delivery, but in flipkart there has a pincode
Kovurpalle, bitragunta524142, so, I have complaint to kavali office, andhra Pradesh, nellore district, bitragunta 524142

I have placed an order for washing machine and flipkart is delivered damaged washing machine.

From last 10 days i am calling flipkart but they are not resolving my problem. Every time they are just giving me a complaint no. And taking more time.

Whenever i called to repair my machine they are assuring that an engineer will visit at my home but no one had come at my home. Once a person had visit from flipkart but he is saying that i have stolen some parts and i have to keep this machine as it is.

Flipkart is saying that technical person is resolved this complaint so its closed now.

Flipkart order id: od[protected]
Name : prerna
Contact no: [protected], [protected]

Resp sir/madam,
I was purchased lenovo vibek5 plus 3gb 16gb from flipkart.com through order no od[protected].
Now the mobile is not catching mobile network.
I have only one mobile. I am facing problem in making and recieving calls.
Kindly help me as early as possible.
Thanking you.

Harpinder singh
Nodal officer
Sc/bc/minority scholarship
Shaheed kartar singh sarabha
Charitable trust
Vpo sarabha
Distt ludhiana
Punjab 141105
Mobile no [protected]

I got hp deskjet ink advantage 3835 all-in-one multi-function wireless printer delivered on 29th sep 2017 which was a defective printer. When i tested the printer one of the cartridges was not getting detected. I raised a replacement immediately on 29th sep 2017. As per flipkart's replacement policy the engineer will first come and test the printer and then only replace the product. However to my utter disappointment the engineer visit took more than a month to happen. I called flipkart's customer care nearly 15 times and every time they assured me that the engineer visit will happen in next 4 days. 4 days kept on adding every time i called them. I was really frustrated to call them so many times and plus the defective product was just lying at my place without me able to use it. Whenever i called the customer care every executive said their same usual dialogues saying regret the inconvenience, we assure this visit will happen the very next day, i am registering your complaint etc. But imagine the severity and gravity which was holding in these complaint registration process that even after registering a complaint every time almost 15 times my issue was not getting sorted. Finally when i told them that i don't need a replacement you return this product and refund me the money to which they said return policy is not available for this product

I was completely harassed by flipkart for this one product following up with them multiple times

Flipkart replacement services is pathetic. I would not recommend anyone to buy this product from flipkart and even not buy any electronics product from flipkart as many of my other friends faced similar problem and bad service specially for electronic products

Samsung galaxy j5 prime ka delivery 27 october 2017 ko hua jisme mobile nahi tha. Mai 27 october se daily customer care se baat karta hu. Daily 24 hours wait karne ko kaha jata hai lekin solution abhi tak nahi mila. Bola jata hai aapke id pe replacement nahi ho sakta.. N problem solve hota hai or n mera payment hi wapas ho raha hai.. Ye bhi nahi batate ki kabtak solution denge.. They do not even have the courtesy to contact me to resolve the issue. Please help me resolve this issue and get refund of my hard earned money.. Attachment the email...

I order and received a samsung "on nxt mobile" on flipkart at 25th september 2017 that mobile was satisfied by me it have heating issue and charging problem, so contact flipkart excutives they accepted my return request and approved my return request. They said u first send ur problemed product to flipkart and then u get ur new product from flipkart. I send the problemed​ product to the flipkart address (No: 42/1 & 43 kachera kanahali, hoskote talk, bangalore, karnataka, 560067.) blue dart parcel service on 3rd october 2017. But still my new mobile is not arrived to me and the delivery procees is not get progress. I attached the screenshot of the delivery process and blue dart parcel service bill. Pls send my new mobile soon and give my bill amount for the parcel service.

Hi,

This is satish.

I recently bought lenovo ideapad ip520 laptop from flipkart.

Order id: od[protected]

I am not happy with this product and the calls i had with flipkart support team.

There are two reasons why i am not happy with this product and why i would want a different product instead of just the replacement.

1. The images of the product in flipkart shows the product has finger print scanner.
There is no mention of whether finger print scanner is present or not in specification/description of the product.
So i thought the product has finger print scanner. This is one of the main reasons why i bought this product.
But the product i got doesn't have finger print scanner. This is misleading.

2. Specification/description says that disk drive is not available, but the product i got has disk drive.
I wanted to buy a product with no disk drive, but this product has disk drive. So this is also misleading.

I spoke to flipkart support multiple times and i have been told that flipkart has replacement policy where they replace with the same product. There is battery problem
As well in the laptop. Flipkart has scheduled product replacement on this sunday 15th oct 2017.

I don't want the same product, so please cancel that replacement. I am not going to accept this replacement.

I am happy to buy another laptop from flipkart if they cannot refund but provide me with at least this option. I would really appreciate this.

Please consider and have a look at this with high priority

Please check the attached video for the misleading information. And attached images where product images are entirely different with the product received

When i raised refund request on application they declined my refund process. Not at all happy with the flipkart

Regards,
Satish

Sir i have delivered for shipping address:jodha patel mobile clock tower-nalgonda telangana 508001redmi note 4 mobile (3gb ram 32gb rom) on[protected] through flipkart service i got 10gb addon mobile data from reliance jio sim voucher but i unable to use this service because you activated my redmi note 4 voucher on samsung so please active add on service on redmi note 4

I purchased Redmi note4 from Flipkart 4days back. And now I am facing problem with the product. It gets heated soon and I am afraid that it will get blast. I Wanted to return and get refund. But there is option of only replacement. Disappointed from this service of flipkart

Hi, i sri susanta das, i ordered a product name micromax astra mobile phone. Order no. Od[protected], tracking id [protected], which has delivered on 12/10/17. Unfortunately the product is defect and charger also. Camera is also broken. Tower of sim is not showing when i put the sim inside the phone. So you would kindly change the product as early as possible.

My order id is od[protected].
I ordered lg 55cm (22 inch) full hd led tv on sep 11th 2017.
I paid rs.10, 999 through credit card. The original delivery date is sep 14th. The product was not shipped. So i contacted flipkart and they advised me to wait for 2 more days. After two days since item not shipped, i tried to cancel the order through the website. It was not successful. I contacted flipkart to cancel the order. They tried and said there is a technical error (Unable to cancel / refund). They said that they will escalate the issue and the technical team will work on it. After that different people from cust. Care used to call me and told me to wait for 24 or 48 hours. There frequency of the call reduced and now last 3 days there is no call. Today is oct 14th and i feel like cheated. I am mentally upset for last one month because of this. Please somebody look into my issue and return my money.

Regards,
Edwin

My name is vikas kumar. L am from hisar haryana. My intex wasing machine order id no[protected] is not delivered till date. I have complend 4 time by call but there is no solutions of this problem. Than i complend in national consumer complend canter, the complend no is 469048. I am not satisfied from refund money. Because 28 day has gone from my order. I am in tension about my machine and order. My order email id [protected]@gmail.com and mob no [protected] pin code (125001)

Wrist watch received but there are both thorns of watch are out of there place, order no. Od[protected], dated[protected], i have purchae so many item from flipcart but this time the product is not proper, it is not in working condition, please send me another piece because i want this piece and if i have to send this product then please give me proper guide

Sir,

Order no: od[protected]
Sold by: consulting rooms private limited,
Invoice number # faaavm[protected]

I ordered onida 80.4cm (31.5 inch) hd ready led tv on[protected] and i get on[protected] but at same day we found in a dark vertical line on tv screen, so i send request for replacement on same day. But from that day three replacement day became fail due to technician visit. And till now i did't get any replacement and not any technical visit.
So, i am so upset by flipkart.
So, please replacement my tv as soon as possible.
The main issue are:-
1. Three replacement day failure.
2. On tv box already write refuse item. If item is refuse why seller deliver us.
3. Already one onida technical visit done on[protected] and he review give you that item is defected there is need to replace. You can see on my flipkart profile.
4. Today 20 days goon till now no any replacement.
5. Minimum 20 times call to customer care no any solution outcome.

I attached picture of defect on tv and box pic & invoice copy of item.

Regard's
Ajay kumar sinha
Mobile no. [protected]

I have ordered, spacewood mayflower engineered wood king bed with storage with id (Od[protected] on 22nd sept 2017 and it is installed on 1st october 2017, on the same day i requested for return as the furniture was not good quality.

The installer (Balaraju [protected]) has un-installed the product when i check with flipkart when they will come and collect and refund me, now they are saying there is no return policy for this product.

I raised the complaint with flipkart with complaint number (In[protected]

I got call from flipkart on 14th of october and we had long argument but flipkart is not ready to accept the return and refund request. He only said he re raise installation request

I am totally cheated, because it is as if an un-boxed product for me, since multiple installation and un-installation done, so i want refund, since multiple installation of the bed looses it's life and it's strength, the bed is made up of engineered wood (Particles). I can't use this product because i don't know it's durability as it is lost it's life in un-installation and installation process.

My first question with the flipkart was why did you do un-installation when you can't accept return of the product.

The cost of the bed is 13499/- and it's big amount and it will be big loss for me.

The product with order id od[protected] is received without a price tag. The flipcart returning agents are not taking the product back cause of this issue. I spoke many times with the flipcart customer care regarding this and they accepted to take the product without pricetag... But there is no communication between returning agents and customer care agents because of which they r refusing to take the product. I again requested for return so i request the flipcart agents to convey this to returning agents