Flipkart Complaints & Reviews

I have placed an order for the springwell mattress on 24.09.2017 on flipkart. As per the delivery schedule, the item was to be shipped by 28/09/2017 and to be delivered on 05/10/2017. It is sad that the item has not been delivered yet. I raised the issue with customer care on 04/10/2017 that the item has not yet been shipped; the customer service assured to get back to me with the problem resolved by 07/10/2017 before 8 pm. But on 07/10/2017 at 14:41 hrs, received a text message and email stating that “we are so sorry for taking longer than expected to resolve your issue”. Further, they requested me to provide them time till 09/10/2017 5:30 pm to get back to me. As nobody from their backend team called till 7 pm on 9th oct., the deadline committed by them, i made a call around 7:00 pm and the customer service was successful in buying another 24 hours time from me to look into the matter. The executive on line told me that she is placing the complaint on priority channel and the issue will be sorted out within 24 hours. I even made an attempt in the facebook and a gentleman from social media team gave a call back promptly and assured to resolve the issue within 48 hours!!

On 10th oct 2017 at about 6:30 pm, i made a call back to the customer support since nobody from your backend team, who are busy checking the status why the shipment is not done, mind to call me to inform the status. While talking, your executive (Name: mr. Mahesh) told me that “it may take upto 30 days for the delivery sometimes and you have to wait will our backend calls you”. Then i made again a call to talk to some other executive who told me that the complaint is already elevated and will be resolved by today i. E., 11th oct 2017 evening. Even email sent to them is unanswered.

The thing i don’t understand is that it is taking more than 12 days to find out why the item has not been shipped by the seller; and the seller still shows availability of stock of the said mattress as on date (11/10/2017). The main attraction to the order is: “cancellation of the order is not possible!!”.

This is to inform you that my order od[protected] which is actually placed on 3 oct. Has been arrived one day late!! Nd then it is not in the working condition. Then i tried to file a refund. But there was no such option. Then i have to file replacement. Nd it is been 10 days more! I got a message of cancellation of replacement... I mean i am really upset for this service! Still i haven't got any refund option! I want my refund as fast as possible!!!...

Dear sir,
It is to bring to your notice regarding an issue on my order.
Order details as follows:
Order id: od[protected] item)
Order date: sat, sep 23rd ’17 7:55 pm
Product: perfect homes by flipkart julian 3 door wardrobe.
Delivery scheduled was between 8 am – 10 pm on wed, oct 4th ’17
I am still waiting for the product & there is no update/answer from customer care team.br...

I have ordered jewels guru alloy anklet with order id od[protected]. On 1st october i got one message that the product will be delivered on october 10. When i tracked my order on 6th it showed that the item has been shipped and will deliver soon. After that i didn't get any sms from flipkart. Even on 12th the item was not delivered to me. It was a worst experience with flipkart.

Thanking you.

I have order a pigeon sterling DLX/60 wall mounted chimney.Order no. Is OS[protected]. It say it will install on 10 October 2017. But it has not install yet . So please fast or I return it.

Dear sir,

It is to bring to your notice regarding an issue on my order
Order details as follows
Order id:od[protected] items)
Order date: sun, sep 24th ’17 10:09 am
Product: carrier 1.5 ton 5 star split ac – white

Delivery scheduled was between 7 am – 9:30 pm on sun, oct 1st ’17
Delivery person called and told only interior ac unit has arrived and the exterior unit will
Be available on 3rd oct 2017. Obviously, i suggested delivering the product on 3rd with both the units

3rd oct 2017
No sms, no message, called the customer care

4th oct 2017
Raised the complaint and escalated and promised to deliver the product on 7th oct 2017

7th oct 2017
No sms, no message, called the customer care
Escalated and promised to deliver within the deadline 10th oct 2017

10th oct 2017
Customer care called back and promised to deliver on 11th oct 2017

11th oct 2017
No sms, no message, called the customer care
Escalated and promised to deliver within the deadline 12th oct 2017

Still waiting for the product……

I have contacted the flipkart customer care for numerous times but still no resolution
Every time your associate promised me to deliver within 24 hours or “as early as possible” but no resolution till now

This service of you is irresponsible and totally unsatisfactory.
It is on your part to make our order deliver as soon as possible because this irresponsible attitude of your customer care executives brings down the image of flipkart.

I am expecting a resolution of the issue at the earliest.

-pradeep

Have ordered samsung 32inch led tv on 24 sep. Delivery of the order was scheduled on between 29th september to 3rd oct. Still the product is not delivered. I have called them several times. Every time they are asking 48hr time. But no progress at all. I feel flipkart not showing interest to deliver rather they simply dragging the request till i cancel the order.
What is the use of ordering in flipkart even cheating the valuable regular customer
My contact number was-[protected]

This is in reference to flipkart order id. Od[protected]. I ordered a new mobile mi a1 and received it today. The speakers of the mobile are making a crackling sound and are clearly damaged and the phone is heating up too much even during taking pictures. I contacted the customer care and shared my problem, and asked for a refund because i am worried about receiving a defective product again. They told me that they cannot refund the money as they are not responsible, the seller is and will be making a replacement. I want a full refund of the money as i have lost trust on the products being delivered from flipkart.

Hi team,

I have ordered ifb washing machine with order id : od[protected] on wed, aug 9th '17. We got a defective item and requested for replacement. Return pick up of the item was done by gati couriers on sep 28th (Return id :[protected]. The return pick up status is not updated in the system and they are not updating about the status. It has been more than 2 months and new machine is not yet delivered to us.

I am calling flipkart customer care daily but there is no resolution from the team. Can you please help us in resolving the issue.

Regards,
Santosh

I had placed an order for home town bolton solid wood 6 seater dining set through flipkart the order no being od[protected] and payment has been made through credit card. This was scheduled to be delivered before 24th oct 2017. I received sms on dispatch and was supposed to get another sms when the item was out for delivery which i never got. On 9th oct a mail came confirming that item has been delivered though it has not been received by me. I contacted flipkart immediately and raised a complaint about the wrong status of the product. I received an update on mail telling that my concern has been escalated to concerned team and they will resolve the issue by 12th oct. I received a call from flipkart customer support and i was told that product will be delivered before 24th oct. So far the system status shows that item has been delivered though it is not received by me. I called [protected] and tried to ask the person to change the delivery status but it was of no help. It is like hitting a dead end and i am not even able to complain to flipkart about the issue. There is no mail id provided to lodge my complaint through mail. I am getting frustrated. Kindly resolve the issue and deliver the item to me.

Order id in[protected]

I have ordered 2 kids cycle on 21 sep. Delivery of the order was scheduled on 3rd oct. Still the product is not delivered. I have called them 3 4 times. Every time they are asking 24hr time. But no progress at all. I feel flipkart not showing interest to deliver rather they simply dragging the request till i cancel the order. I'm not going to cancel it anyway.

I ordered a new Moto G5 Plus mobile on 5th October, 2017 of Rs 12999/- at the Flipkart App with order id OD[protected] and the mobile was delivered by Flipkart on 9th October, 2017. When I opened the package I found that there is a glue attached mark on the backside of the mobile as there someone had attached any ring stand on the back of the mobile and later it was removed but the glue of the ring stand is still there on the back. I mean the product which was delivered is second hand product. Besides this the camera quality of the mobile which was assured by the Flipkart on its site does not meet the expectation. So I placed a return request and requested to refund my money. But Flipkart is saying that the return policy only depends on the seller and the seller only want to replace the product. But I don't want the replaced product from that fraud seller. So I only want the refund at any how. Please help. I hardly arranged the money to buy the mobile and I don't want to lose my hardly earned money.

I will purchase kay dee solid men's hooded black t-shirt on 29 september. First the website will show that your order will be delivered on 3 oct when i check they will show that your order will delivered be 6 oct nd again show tha your order will delivered be on 10 oct. Now today is 11 oct. I will not get my order so plz give me all details. And i requested you to deliver my order tommarrow
Order id.
Od[protected]

I purchased an item in flipkart on 23rd sep 2017 with order id: od[protected].. Flipkart has given delivery date as 26th to 29th of october. It was supposed to be my dusshera gift. On 28th when i tried to contact my local ekart services here they have confirmed the package was not recived. On 29th i have again visited them, with no use, ekart guys told the package was given to some third party guys for delivery, i tried to get the office address of the third party courier service but they didnot have it, same was the response from flipkart customer care. My delivery date was automatically updated to 4th of october, after dusshera. Still i was waiting for my product to be delivered. On 4th of oct i got a message from flipkart that the product was out for delivery and gave me the wishmaster number also. I tried calling that number and he told me he have not received my package. I tried calling him time and again and he was not lifting my calls. Neither ekart nor flipkart was unable to track my package, so i was vexed with this process and cancelled the product. While cancelling the product i have clearly mentioned that i have cancelled the order as the order was not traceable. And i was told the refund is processed and i will get it by max 6 business working days. Today on 11th of october i have again called the flipkart customer care, they have updated the refund date to 16th of oct. I have planned to buy another phone for diwali, but flipkart has again planned to ruin my diwali gift also. I have purchased the earlier product with flipkart vouchers only, so the refund process should be very easy.
I request to process my refund as soon as possible so that i will get time to purchase my diwali gift.

I had ordered a mobile on 22nd sept & rcvd the same on 26th sept.
The phone initially had some swiping and sensing issues after upgradation + available inbuilt free memory was 2gb only after upgradation. Your tech person came... Did had reset or factory reset and got the swiping and sensing issues resolved, but memory issue remained the same.
Again i lodged complaint, now for refund as i wanted to buy some higher version. Flipkart now rejected my request providing lame excuses.
My question why do you guys make false promises... Some says refund possible other rejects!!! Either you take it and refund me or confirm that you won' t take it back... So that i am free to take whatever steps i can take...
Please provide some conclusion
Thnx

I am order a mobile handset redmi note4 on flipkart on 23rd september 2017. Order no: [od[protected]]. But it is not working and it is a defective hand set. Hand set unable to power on and battery recharge not working. There after i want to replacement, so they are committed for replacement on 7th october 2017. But they donot replaced till now after 17 days gone. So i want my money back as soon as possible.

Flipkart selling defect products i have taken with order no od[protected] its a defect product selling from konde electronics seller replacement policy 10 days they will come and pickup order and replacement product will be delivered at address while i am booking order.
After that they are asking me to ship the product to banglore. Why need to ship product to banglore. I bought in the online replacement they need to provide..
710 chagres they did not refunded. Product not giving courier charges not giving what can i do sir?

Worst service from flipkart

I ordered this product viu tv (39) inch which cost 18500 order id od[protected] item) order date sat, sep 23rd '17 1:20 pm in flipkart still not delivered.

Dear sir

Flipkart is really a big fraud company. I have ordered a ambrane power bank which has been dispatched to me with awb no[protected] from delivery courier service. Status shown in site is delivered on 27.09.2017 but in reality i do not received such item from any courier agency. Besides of so many telephonic conversations no one is ready to help and look into the matter. Every one is replying that the complaint status has been updated. No backcall or sms is being send to me from them about performance of my complaint. They are the real fraud now a days. At last i am saying that i do not want that product delivery, infect i will not order any item in future please do refund of my hard earned money.

Thug#flipkart#fraudsters

I have order one product on 22nd sept 17 from flipkart and it supposed to delivered on or before 3rd oct 17 but once i checked with customer care for the status, they provide the another date to resolve it 9th oct 17 and it was not resolved and they provide another date 12th oct 17 again i check with customer care today and there is no update on the same. Also they have not response over the mail.