Flipkart Complaints & Reviews

I bought the phone via flipkart on 14th of august.in under a month, i started getting display problem. Now the phone is completely out of order. This is spoiling my daily routine. I would like to know the course of action to be taken. Since it is a moto product and there are no retail shops for the same, i am puzzled as to what i should be doing. It is really unethical to sell a faulty product. When i tried calling the customer care, i couldn't get connected to the customer care executives. Please resolve this issue immediately as it causing me emotional stress of having cheated upon. It is highly unlikely for a phone to malfunction in under a month unless it was faulty when it was delivered. Shame on you flipkart for dispatching faulty products in the name of discounted sale.

I have ordered for a lap top from flipkart in exchange offer on[protected] and the order no. Is od[protected]. Amount rs.26090/- paid by credit cardthe lap top was ready to deliver on[protected]. But the courier people refused to deliver the item due to the reason that the exchanging lap top had some complaint. When i contacted the company they informed me that the refund will come within 7 bank working days. But it has not happaened after 7 bank working days.
I complained to the co. On[protected]. They replied that the refund will be coming within 72 hours. But it has not happened after 72 hours.
Again i complained on[protected] by e-mail. Then again they replied to credit the amount within 72 hours. Now 96 hours are over. But no reply. I am attaching the copy of complaints.

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:53:25)
I did not receive my refund

Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 12 oct, 1:30 pm.

Thanks,
Flipkart customer support

Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:39:54)
I booked a laptop in exchange offer on[protected]. The laptop was ready to deliver on[protected] but the courier boy refused to deliver the laptop because of some complaint of the exchanging laptop. On the same day you called and informed that the refund will be coming with in 6 bank working day but the amount was not credited after 6 working days i mailed to you on[protected] informing the matter. You replied that the refund will be coming before[protected]. But it has not yet credited. I have many inconveniences because of your irresponsibility. Please take necessary action to credit the amount today itself. Iam not fluent in english. So please reply by email

Dear customer,

We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 13 oct, 1:30 pm to get back to you.

Thanks,
Flipkart customer support

I placed an order of cycles for kids on 21sep2017 and the promising date was on 6th of oct 2017, but the product has not been delivered. I called customer care centre many times, but they could not resolve the issue and replying that the product delivered asap without mentioning date. I took this problem to the manager also, but no use.

Adding fuel to the fire, customer care people kept me on hold for 50 min many times.

My order id : od[protected]

मान्यवर
मुझे मोबाइल दिनांक ३०/०९/२०१७ को प्राप्त हुआ जो की डिफेक्टिव था जिसकी शिकायत मेरे द्वारा दिनांक ३०/९/२०१७ को ही कर दी
गई थी आपके द्वारा २/१०/२०१७ को मोबाइल वापिसी की प्रकिया की गई एवं मुझे ६/१०/२०१७ को आपके माधयम से दूसरा मोबाइल प्राप्त
हुआ एवं आपके दवारा पुराना मोबाइल वापिस ले लिया गया जो दूसरा मोबाइल आपके माध्यम से भेजा गया वह भी डिफेक्टिव है इसकी
शिकायत ६/१०/२०१७ एवं ७/१०/२०१७ को कर दी गई है !
आपके द्वारा यह कहा जा रहा है की १० दिन हो जाने के कारन आप इस डिफेक्टिव मोबाइल को बदल कर नहीं दे सकते यह आपका
कथन मिथ्या है एवं संविदा का हनन है क्यों न आपके ऊपर क़ानूनी कारवाही की जाए
अतः आप या तो नया मोबाइल प्रदान करें अथवा मेरे पैसे वापिस करें अन्यथा मैं आपके ऊपर क़ानूनी कारवाही करने के लिए स्वतंत्र
रहूँगा mob no [protected]

I have requested for refund in respect of american tourist bag but the company did not refund it
date of incidence-30 july
i have complaint many times finally i complaint in indian consumer complaint forum then they replied that it was transfered into my account but i didn't received it in my account.

Mera led tv ka screen tuta nikla, me use replace karna chahta hu pr ab wo mere area guna me out of stock bata rha he, jabki mere se hi kuch duri pr gwalior me delivery de rhe hain, aur sath hi mene tv sale offer+sbi10%discount me kharida tha. Ye sarasar dhokha he km se km jo custmer order place kr chuka he use to pura kre, order id-od[protected]

I have purchased a onida 43 inch smart led tv on 6th and the deliver to me on 8th october with faulty display. I raised a complaint and they said that they replace this by 12th october but they dont after that they told to replace by 14th but also failed and ow they saied for 16th but they dont take any action still. Every time when i called their customer care they said sorry and gave me a new date. I am very puzzled now.

During the sale days, yesterday (14th oct '17), i ordered lenovo k8 plus from flipkart mobile app. There were 2 offers applicable on the product. One is the phonepe offer which gives you 20% cashback upto rs.200 and the other is hdfc card offer which gives you "instant" cashback of 10%. The "instant" cashback is not yet credited (Been more than 24 hours now), let alone "instantly". When i got in touch with the customer care, they said the offer is not applicable for the product. I sent them screenshots stating that the offer is clearly applicable on the product i bought. They can't even give a reason why the offer is not applicable. I asked them to transfer my call to a senior executive and they put me on hold for 20 minutes. I patiently waited. And after 20 minutes, they disconnected my call. Ladies and gentlemen, meet the worst customer care service possibly available. I suggest no one buy anything from flipkart as they're total fraud and do not care the least bit about their customer base. If you want to buy something, go for sites, which place customers their top priority.

My order id is: od[protected]

I request grahaksuraksha to help me get my problem resolved. These sort of companies deserve nothing but ultimate ban.

I am very disappointed.. With flipkart.. Today i received my product from flipkart (Milton mop..) when i open the box there is handle is missing of that product.. When i call a flipkart ur executive said.. We can't replace the product u can take refund ur money.. What is this.. Nonsense.. This absolutely chitting.. I am going to consumer court against flipkart... Flipkart is a big chitter compony.. And ur r make fool..

I had ordered a pair of slippers from flipkart in september. It was a cash on delivery order hence i paid the amount of rs391 but the quality of the product was very poor and unfortunately i had to return it and ask for a refund. On asking for a refund i was told that it would be done in 7 working days. That did not happen sadly. The company has still failed to provide the refund of the product even after a month and have been harassing me by asking bank details and other personal questions ever since. Somehow, my regular bank is not capable enough to receive refund from them and they refuse to redeem the money in my flipkart account wallet so that i can buy something else from it and be done with it.

Dear sir,
I have bought boat rockerz 400 from flipkart on 04th oct2017 on 15th oct2017 is has stopped to work am residing in remote place, ibelive in the quality of boat but unfortunately it stop working. I have invested 1500rs for that from my pocket money. Now i dont know what to do, for service minimum i may have to go bangaloor, karnatake, india which is for away from my place
Please suggest me for believing boat quality i have lost my money.
Thanking you.
My address:torangallu, bellary, karnataka, india-583123

Hello team,

-this request is regarding the failure of service of trimmer.
As the battery of trimmer heats a lot like it goes for burst and not even fit to the battery section so its not working.
-as per the request, i am charging it for 8 hrs. But there is no meaning of charging.
As the battery of trimmer is faulty.
- i am expecting replacement of this product asap.
There is lot much expectation from nova products but this trimmer is faulty product.
-kindly do the needful.

Yr's Tresemme shampoo are loose packing so some amount of shampoo flow out from shampoo bottle into packing. Other product are not damage .Order no:[protected].mob no [protected]

I ordered a haier fridge online on 8 oct 2017, details as under
Haier 310l frost free double door
Order od[protected]
Invoice no. Fabbm[protected]
Invoice date 11 oct 2017
Amount paid rs 21, 999
The fridge was delivered on 13 oct 2017. A technician came on 14oct 2017 and after inspecting it said the fridge was damaged and hence he couldn't install it. He asked me to sign a paper and then went away casually saying someone will come to fix it.
Please immediately refund my amount of rs 21, 999, this is the first and last time i will order a haier product.

My name is reetu gupta from kapurthala punjab. My phone no. Is [protected], i purchase a sony head phone from flipkart online. It is one year warranty from company. After six month above said headphone is not working. I went to service center for repair it but they said that the dealer where this item supplied is not authorized, so, we can not help you, and no writing consent provide about this item. Then i submit complaint against both of sony and flipkart, but no action taken by both companies. Flipkart representative tell that we solve your complaint immediately. But after three months it is till pending.

I had ordered perfect homes by flipkart sirena tv entertainment unit with order id : od[protected]on dated[protected] and the product was supposed to be delivered on 24.09.17 as promised by flipkart, but it was delayed and delivered on 06.10.17 and they informed me that product installation will be on 09.10.17, that too has been delayed. Inspite of several complaints no action has been taken yet.in this regard i would request you to kindly to take action against the company

Thank you for your order od[protected]. You made an excellent choice by deciding to purchase one of the top selling products on flipkart. However, due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your order.
I did place two more orders after getting this email, got the same response.
Its of no use to keep something on offer if it can't be fulfilled.

Fake product sale on flipkart. This product not work 12th day
Service center not available on my city
Flipkart please replace my product
Thus product deliver on 26th september 2017 his not work on 8th october
And product cost 999rs
Plz help replace my product
Flipkart is fake company
Poor quality product sale on high prices

Replace product...

Thank you for your time...

Hello team,

It feels very sad to receive such a pathetic service from a well knowned company, around 21st sept had made a order for lg washing machine and samsung double door fridge, first delivery was to be on 27th sept for which i was unavailable to receive the delivery, i had re scheduled for second attempt on 3rd october, but since then i have still not received both products, in spite of repeated calls and double assurance from the flipkart back-end team, products still remain undelivered, is this the routine of the company to haress the customer, it is really sad to know such a bad reputation of the company, i sincerely request the higher management team to look in customer satisfaction, which is currently just 49%, that's is not at all acceptable, also going ahead i am not gonna buy a single product from flipkart and also will spread to as much people i can to avoid buying from flipkart,
Can someone attend to this request and deliver the product as soon as possible
Order id od[protected], a kind request to deliver the products by monday.
Thanking you,
Siddhartha damle

Flipkart,

Never expected that a 2.4 billion us dollar company will disappoint their customers like this??

This is in reference to the order od[protected], which is pending to be delivered for almost 1 month now and continuously fails to deliver only one product.

Below are the details of the order:
1. Order was placed on 21st sept which came out to be damaged.
2. After lot of phone calls and many refusals, flipkart finally agreed to replace the refrigerator and it was promised to be delivered on 9th oct (Which is again 18 days after the order was placed).
3. Now, every day courier team tries to deliver the replacement and after continuous requests to deliver in the noon hours specifically after 3 pm ist. I still get a message every day in the evening saying that customer rejected the delivery (Which is incorrect).
4. The status is still unclear to flipkart and the customer whether an another attempt made by courier team will be successful or not as no one is able to confirm if they can deliver the order after 3 pm or not.

Lastly, i request you to please provide me the eta and if you cannot deliver the product by 16th oct as promised, please go ahead and cancel this order with my due permission and refund me the amount.

I am sure that after many feedback, flipkart is not going to take any action.

Being a frequent buyer on amazon has definitely has lost an interest in flipkart any more. Thank you for making me loose an interest, faith and trust in flipkart.

Himanshu aggarwal