Flipkart Complaints & Reviews

I ordered an iron box of Bajaj 600₹ and I got a product which doesn’t works properly after 2 months o[censored]se Which is having a warranty of 2 years . The Connection wire got damaged, and it’s not performing any work .What Should I do now ???

Hello,
The order no od[protected] was booked on 14th oct 2017.
He supposed to be delivered till 17-oct-2017.
On 16th oct 2017 i got a call from ekart team stating that please keep your phone handy we are coming for delivery and also they asked is there any scratches and or damaged in phone i said no but there is minor crack on back panel (The back plastic panel). Upfront i discussed this issue on call and delivery boy has refused for pickup and delivery. He not even attempted for pickup.

I approached flipkart for this issue many times. But their approached is not customer centric. Now they are saying we will cancel your order and asking for re order the same product under without exchange.
I had a word with delivery boy he said it's a minor crack, change the back panel we will accept the phone.

But, i don't think so whether they are going to accept or not.
I never seen such type of service.
I think just they are fooling customer with this big discount scheme and using customer money for their benefit.
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Below is the email communication with flipkart
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Seller acquisition team

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Tue 10/17/2017, 4:04 pm
Dear sir / ma’am,

Greetings from flipkart seller hub! Thank you for writing to us.

We apologise for any inconvenience caused.

For any queries and support requirements please write to us at [protected]@flipkart.com.

Warm regards,
Flipkart seller hub

Need help?

Contact seller support | view frequently asked questions | visit seller learning center

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Ap

Atulkumar pandey

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Tue 10/17/2017, 3:42 pm
As i spoke with the customer service representative and delivery boy, if i changed the back panel then it will be alright for exchanged.

So, i will be replacing back panel.. Kindly reschedule the delivery tomorrow.

Regards,
Atul pandey

Get outlook for android

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Cs

Customer support

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




Tue 10/17/2017, 1:35 pm
You;


Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:35:19)
Dear angith,

How your wish master can say that it's a different product or damaged product even he had not came to my home.

Do you people understand or not i sent you the photographs of my phone there is only minor dent on plastic have you seen that, again and again same thing is happening.

I think you people are irresponsible. You people are saying different things on call and something else on email.

Some one call me from social media escalation desk and told me it's a minor dent on plastic it would not be an issue with exchange.

Now it's changed to damaged product. Please stick on your word.

Regards,
Atul pandey

_
From: customer support
Sent: tuesday, october 17, 2017 1:15 pm
To: atulkumar pandey
Subject: order_related:order_delay [incident: in[protected]]

[http://img6a.flixcart.com/www/promos/new/[protected]logo.png]
Hi atulkumar,

Thanks for writing in.

We understand your concern about the delivery of your 'oppo f3 plus (Gold, 64 gb)'. We are sorry for the trouble you had to go through as per the wishmaster of the courier partner the exchange product you are returning is damaged or a different product so that the product is not delivered.

Hope you'll understand.

Regards,
Angith m
Flipkart customer support

Auto-response[protected]:41:50)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:41:45)
What's the status of my order.. What the hell is going on..

24x7 customer support.

Buyer protection policy.

Flexible payment options.

Largest collection

Regards,
Atul pandey

Samsung j5-6 2016 phone maine mangaya tha ko ki 09-10-17 ko mujhe dilvary huva 15-10-17 ko tuch ka problam huva jo ki maine camplent kiya to compny ki taraf se banda aa ke thik kar ke gaya 16-1017 ko same day tuch ka problam huva to maine fir se camplent kiya replecment ki to flipkart se kaha jata hai ki service center jao mere phone ko 10 days nahi huye to replecment kyu nahi sir plez jaykaran gupta mob no [protected]

I didn't get handset in the box as it was provided in the specification... I want this sort it out as soon as possible coz it was my first shopping on flipkart and don't want get betrayed... Venom... With order i'd od[protected]
It's not a short complaint by the way i just wanna tell you... I didn't get handset in the box as it was provided in the specification i hope u will be adopt reactive approach over it... As soon as possible thank you so much

I purchased tv at 27.09.2017 but remote not working at firstday technicians also saw problem they tell after 5 days it's come but 20 days above please tell me how to work tv without remote. Replacement time is gone now what are you doing now tell me my phone no [protected].

I ordered leeco le max2 (Rose gold, 32 gb) from flipkart on 24th sept 2017 and received it on 29 sept 2017. I found that fingerprint is not working, so i raised and return and they collect the phone from me after trying all troubleshooting processes to fix the phone and hand over me a new phone in which i found the same problem fingerprint sensor is not working in it too. I contacted flipkart executive for this, but they refused to fix the problem.
Plz help me sir they are selling defective products under the banner of sale and discount. A

Hi,

Myself girish kashinwar, ordered a moto c plus phone on 16.10.2017.

I need phone till tomorrow on urgently basis for to give someone gift.

Today 18.10.2017 seller has been cancelled automatically my order without pre information.

My order id od[protected].

Please do something otherwise i will raise this issue on higher level.

Thanks
Girish kashinwar

Flipkart is on the verge of becoming a big flopkart as they can’t keep cheating people like this. I bought a panasonic phone worth 10k. Flipkart promised to replace the phone if any defect is there with in 10 days. The phone keeps getting switched off again and again during the day. I complained to them and then they sent an executive to confirm the defect. But instead of confirming the defect that executive came just for 15 minutes and submitted a letter that problem resolved. Now they are not replacing the phone. They are asking extra money for servicing the new defected phone. Why should i spend extra money for a brand new defected phone..? They are unprofessional and conning people by selling all defected products..?

Not only the phone but previous a philips trimmer which bought also doesn’t charge at all it’s just a big waste of money. Very unprofessional people. The call center people are also so rude.

One of my staff bought a panasonic mobile iphone worth of 10k. They mentioned i’d sny defect, they will replace the phone. The phone was getting switched off time to time in a day atleast twice in a day. He gave a complaint to flipkart and told he wanted a replacement. They told they will send an executive to confirm the defect. An executive came to his home used the phone for 15 minutes and then gave a feed back to flipkart that problem is resolved as when he came only for 15 minutes the phone didn’t get switched off. Now they are not giving the replacement and my poor staff have to buy a new phone

Sub: kindly refund and return the product
Order no: od[protected]
Order date: 09/10/2017
Product discription: microtek ups sebz 1100 va (1.1 k. V. A) pure sine
Wave inverter
Date of delivery: 14/10/2017
Kindly refund me the amount and return the product as it is not starting and cannot be used. I dont prefer the replacement as i do not trust again the microteck product
Serial no of the product:171grhfba220658

8 plus order kiya tha flipkart se jab deleived huya to usme redmi 4a nikla iski compaint flipkart customer care par ki unhone replacement ka order bheja jab courier main product out for deleivry huya courier wale ne phone par pucha kya reason hai replacement ka maine btaya fir usne pickup cancel krke order cancell kr diya maine dubara customer care par call ki unhone dubara order bheja mujhe bt same courier wale ne cancel kr diya fir mujhe mail aya flipkart walo ki trf se ki jyada return hone ki wajah se mera account bhi block ho gya uske bad customer care par roj call krta hu woh bol dete hai hamari team se call ayegi apko bt call bhi ni aya abhi meri problem solve ni kr rhe

I have following up with flipkart and Citibank for quite long time for my refund for two orders. Please see below the detailed information of the issue and let me know how you can help me?
I have placed order OD[protected] Tue, Aug 22nd '17 5:13 PM for an amount Rs.1638 (Citibank it is reflecting on 01/09/2017) and in that I have cancelled an item of Rs.1079 which is refunded to my Citibank Credit Card (524133******1404) on 07 September 2017 as per flip kart. Refund date and time INR 1079.00 on 07 Sep 17 03:08:54 PM with bank transaction ID 5042801815766430304069 which I have not received till date.
I have placed order OD[protected] Tue, Aug 29th '17 12:40 AM for an amount Rs.1818 (Citibank it is reflecting on 01/09/2017) and in that I have cancelled an item of Rs.1019 which is refunded to my Citibank Credit Card (524133******1404) on 07 September 2017 as per flip kart. Refund date and time INR 1019.00 on 07 Sep 17 03:09:01 PM with Bank transaction ID: 5042997303356970604017 which I have not received till date.
It’s been more than 40 days neither bank nor flip kart helped me to resolve the issue despite many complaints and calls.

Flipkart doesn’t have any more information to give and asking me to escalate this issue to bank's ombudsman/grievance cell with this chat as confirmation for the refund from Flipkart for the above-mentioned order.

Hello my name is. Sandeep goyal
My phone no is [protected]

Recently i have ordered a water bottle with company name eurka forbes aquaguard. But the quality of the plastic they have used is soo poor. I can't use this product. It seems useless to me. So i request you to pls take it back. Even this is not the same product that i have seen in picture.

https://www.flipkart.com/eureka-forbes-750-ml-water-bottle/p/itmetfghyzqguqrh?gc...⇄

This was the produt they have shown

But

Dear flipcart consumer care
I order and redmi note 4 (Black 64gb) amount:- 10999/-
Order i'd :- od[protected]
Order date:- 15/10/2017
And the issue in this order has been cancelled by flipcart or seller which is not canceled by me so i just noted that plz gave me that mobile phone in a day which is rich at my city otherwise i register complain agains you at national consumer helpline and the complain number is:- 473184
Plz solve my issue and contact me...!

Thank you
Yogesh dhobale

Dear team,

You are informed to that i have ordered 1 tb external usb hard disk, but i have received internal hard drive, regarding this i have logged complaint for return or replacement product 2 time, every time after some time you have cancel the same, i have asked from you why i have accepted wrong product, when i have paid 1 tb external hard drive, so you are humble request to that pl return my product that i i have ordered regarding ordered id : od[protected],

Please find the attachment image video proof that i have received wrong product,

And sir i thing that now i am unable to login my account, my account automatic logout, sir if you have logged out my account please tell me where is my fault, my fault only that i have purchased from flipkart, and now again my humble request to please solved my problem on very very urgent base, i shall be very thankful to you,

Hi worst online shopping team,

My name is bhanu kumar. My rmn is [protected]. I would like to escalate that i have booked laurels combo watches recently and it should get deliver by 12th of october. But till now i didn't receive any product. I got a call from back end team, one executive (Mounika) informed that they cannot deliver the product due to courier team issues. So she said to cancel the order and place order again. But i'm not ready to close the case and i want my product in this order itself. Flipkart is faliled to give better service to the customers. Previously i ordered a samsung earphones, but they delivered cheap quality road side ear phones, those earphones are fake branded and there is no samsung logo on it. Flipkart is betrayed and providing the worst services to me even though i'm giving the chance to correct themselves. So, don't close my complaint and i want my laurels product asap. You can check my previous orders and complaints, so that you will get better idea about how you people giving bloody #ing services to me. Amazon is better online shopping platform than you. It's a big shame for you all.

# off # off # off.. You bloody #.

I ordered an iphone 8 (64gb, gold) on 23rd september under offer of 10, 000/-rps cashback with citibank credit card and 7000/-rps on exchange of my very old iphone 5s along with some other discount of 1500/-rps with order id od[protected]. On 30th september due to flipkart executive mistake they cancelled my order without my permission in which calling team flipkart over 100 times and talking to around 20 executives. Customer support executive mr sirajjudin sayed from team flipkart agreed to provide same offers and discounts and asked me to place a new order again, in which i asked him to mail me the details so i can have a proof in written, in which he mailed me that out of 17000/- rps, 4000/- rps will be discounted on the spot by giving my old iphone 5s and 13000/- rps will be credted in my flipkart wallet once order get delivered. I placed a new order with order id
Od[protected]. Once my phone got delivered i called team flipkart after 6days as been advised for bed rest i wasn’t able to call, one of the executive from team flipkart told me that i do not have any offer of 17000/- rps and only one offer was applied that was for 4000/- rps. Again calling team flipkart and mailing them end number of times i received a call from ms sunita bia saying that it was a human error and team flipkart is not ready to pay any amount of 13000/- rps. I would like to request to refund my remaining amount.

I ordered lenovo dual core laptop from flipkart, on sale on 16th october, order placed and money was deducted from my credit card and limit also over, after that flipkart cancelled my order without any reason saying that you have to again order the laptop, but how can i do that if my credit limit is over and it will come when sale is over on flipkart that's on 18th october. They are saying order was out of stock, but it was not mentioned when i was placing order and money also deducted

I have purchased my new phone from flipkart and it got delivered to me on 7 october 2017. On the very next day i have experienced problem in all incoming and outgoing calls as my voice not audible to other person. I have raised a return request but nobody (Technical visit) came to me from "jeeves". This is the horrible experience for me from flipkart as they delivered the defective gadget to me. Every 2-3rd day i am facing this problem. I have again requested a return now. Kindly look in to the matter on urgent basis this time and stop harrasing a valuable customer like me who purchasing lots of stuff from flipkart. Mobile model is lenovo k8 plus.

I have order on 20/07/2017 on gandhi & co. my gst tin -27AAAPZ0376L1Z8

MY INVOICE NO-FAAAE[protected]

BILL AMT-25990/-

PRODUCT- LAPTOP

DT- 20/07/2017

MOBILE NO- [protected]

[protected]@yahoo.com