Flipkart Complaints & Reviews

Address: 411014

Website: Flipkart.com

I had placed order for mobile back cover for my mobile on 08 sep2016. The quality was very poor and and it was also not fitting my mobile since it was meant for a5 and therefore i requested for return and refund. There is no option for refund in their app, only replacement option. Secondly in reasons no option for poor quality. They are cheating the customers. I am still waiting for reverse pick up and my refund.

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response The customer complaint about defect in the product. We would like to inform you that our seller has confirmed that the refund is already completed on 16 Sep 2017. We request you to get in touch with the bank. Closing the complaint from our side.

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Address: 411011

Website: www.flipkart.com

Most disgusting delivery service ever, the boy calls saying I am coming around 11 am since then I am waiting till 8 pm evening the boy didn't appeared or called again, not just that on Flipkart app it's updated like delivery attempt failed due to no response from customer???(image attached)... I personally spoked to the person and confirmed that yes please I am waiting for you to come home, how impossible this can be??? I had booked this product according to my planned trip where I'll be in other state the next day of the delivery, I called customer care they said we are helpless, they even said it'll get delayed whatever be your(customer's) situation be, how rude is that??? Firstly delayed delivery and full of hindrance service, a big and silly Mistake by yourself and you have audacity to say nothing can be done? Delivery will be delayed no matter what??? This is straight away going to consumer forum, I want a reimbursement or similar for such stressful and disgraceful service. It's not my mistake that I planned my trip according to me, that's my personal life which you Flipkart people are disturbing by such bogus service. I want an acknowledgement with assurance of reimbursement.

+2 photos

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response The customer complaint about delay in delivery. The product was delivered to you on 14 September by the courier service provider. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you on time. Closing the complaint.

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I have purchase a micromax hand set on 28/08/2017 vide invoice no. Faaaeu[protected]. The phone set are not working from very beginning regarding this i have complain to your coustomar care very next day, but they said they are helpless to replace this. I also submitted application for cancellation and requested to refund my money through my registered id but my application was rejected by your good office. Heance i request you to please look in to this matter and replace the same as early as possible.

+1 photos

Oct 28, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response The customer complaint he wants to return the device and wants the refund for the same. We has interacted with the customer and as per policy only replacement is possible no refund. But customer wants only refund denied the request. Hence closing the complaint.

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Address: Osmanabad, Maharashtra, 413501

Dear sir,

From past 6 month. The subject order mobile is bahaving mad.in sunlight automatically touch screen operating. While typing specific buttons are automatically pressing, while opening photos error massage comming. Please find attached photos this problem is happening in sunlight and when mobile heated.

Please send complaint number as soon as possible. Subject mobile is in warranty.

Regards
Sayyed shaker

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by Sayyed Shaker LE TV LEECO LE 2 handset which is in warranty. hand set now in Muscat out of India. i am working in site field in sunlight this mobile not at all working, i am expecting from flipcart to provide replacement. i will send this mobile via currier to flipcart,

Sep 13, 2017

Updated by Sayyed Shaker Flipcart email [protected]@flipcart.com is not responding now, there is no alternate mail id provided by flipcart

Please note my complaint ref:IN[protected]
INVOICE ; FOFQI[protected]

TAX INVOICE ATTACHED

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We see that the product was delivered to you on[protected] and as per the sellers 10 days replacement policy we can not initiate return. Request you to get in touch with the authorized service center.

Sep 21, 2017

Updated by Sayyed Shaker Dear Flipcart smart customer care,

i 100times mentioned that i am out of country, in Muscat there is no service here for LE, i contacted LE support in india china and US, i got reply from US support two mail i am attaching here please read carefully.

i have only one query i reported about defective product in warrenty period from outside the country here there is no service. Will LE service will repair my phone free of cost once i will reach india.

Dear Michelle M,

Thanks for your timely reply, First thing I am not in India at present .

I mailed lot of times at [protected]@le.com, today by mistake I reached US support. Thanks to God I got immediate reply from you and from Indian support team both.

I did all the steps which is instructed by your support team . Still same problem facing. As I am in Muscat, I can't reach your service centre because there is no service in oman. My warranty is getting expire soon.

Sorry to say it's not your job, can you do a favour what can be done in this case.

Thanks and regards
Sayyed SS
Testing engineer
BEC Muscat
[protected]

--- Please respond above this line ---

Hello Sayyed,

Thank you for contacting LeEco Support. I'm sorry to hear about the issues you're having with your Le 2. Unfortunately, you have reached US Support. Please contact the LeEco Support for your region. Below is the correct contact for Support information for your region.

Hotline:[protected]
Email: [protected]@le.com

Best Regards
Michelle M
LeEco US Support

Hallo Liliana,

Thanks for your support, following is the observation /reply to your comments.
1) Make sure display is clean- I am always keeping my mobile display super clean. And taking care of handset.
2)Any screen protector- I am not using any screen protector.
3) factory reset- Once I did factory reset, there is no improvement.

Once I reach in sunlight within some seconds screen start operating automatically. Also once phone heated at perticular reasion touch is operating. Typing become very difficult.

While opening any photo android error is comming . android comment box appears . 100 times I replied that error and sent . But no improvement. Please refer to my photos and videos sent to le.

I purchased this handset in india from flipkart.com and brought to Muscat Oman . Where I am working. From past 6 months this problem I am facing. Flipcart and Indian support team not at all responding to complaint. Not even answered any mail.

It's humble request please suggest what to do in this case .my warranty getting expire in few days

Thanks and regards
Sayyed shaker
Testing engineer
BEC Muscat Oman
[protected]

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S

Sayyed Shaker

Sep 28, 2017

Anybody there from Flipkart to even reply my query.

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Address: Gurgaon, Haryana, 122002

Website: www.flipkart.com

Am very disappointed with your service. I order one mobile moto e4 plus dated 3rd sep 2017 recieved my order 6 sep 2017.

Order id-od[protected]

And on 11th sep 2017 i placed an request for return due to damage in the product and i don't want moto e4 plus. I requested to you please return my product and give my money back according to your policy i placed request befor 10 days i want to return the product this is second time i face the problem from you organization. If you not able to help me my last option is court. I sue on your orgnaization to misguide customer with your fake promises. I want your support and return my money back and pick your product from given address.

Note - help me as i trust your service. If you not able to help me out my last option is consumer court

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We would like to inform you that our service engineer has confirmed that the issue has been resolved in your handset. Hence, closing the complaint from our side

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Address: New Delhi, Delhi

Website: www.flipkart.com

I have purchase "brooklyn blues men's striped casual blue shirt" on dated 01-09-17 from flipkart, order number od[protected] for the amount of rs. 332.00 and received product dated[protected], than i have return this product due to wrong color received on dated 06.09.2017.

Therefore, i am yet to receive refund.

I have complaint on 06.09.2017 regarding refund issued and flipkart customer executive said that wait upto[protected]. But after till date not received refund amount till date. Today again complaint to flipkart executive regarding refund issue but again said that wait upto 4-5 day.

They are giving another time - 2 for wait.

Please look into the matter and solve at your end asap.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by Krishn kumar Gautam I am disappointed with the service & want to file a suit on the grounds of mental agony, physical discomfort & harrasment.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

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H

Hrithik Trivedi

from Jamshedpur, Jharkhand

Sep 13, 2017

Please re activate my account number

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I am completely dissatisfied with your path-antic service
I have spoken with your flip kart team they have disconnected my call
And they deny to my they can not transfer my call to senior so please listen that call
Order id : od[protected] and i have spoken to executive of ekart logistic partner they said i will no collect that product today my phone was switch and he will collect next day i will not be available next day who will be responsible for it and your logistic partner executive also disconnect my call

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We have initiated the refund for customer order. Hence, closing the complaint from our end.

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A

Adv Pardeep Rao

from New Delhi, Delhi

Sep 13, 2017

Chappal is coming short size ...plz change

order cancellation related - Comment #2849722 - Image #0

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Address: 560076

I need a refund as Flipkart senior team told to me but after waiting 30 days they are saying we can not give you the refund.I am waiting since last 15 days and anyhow I am using this defective product.

I have all the recordings whatever they have discussed with me

Please help me get resolve it

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Ref to my order id od[protected] dated 6.9.17
Invoice. Faa[protected]
Nkmart tempered glass guard for como definitely notre
Today the item delivered to me. When opened the glass heavily cracked and damaged centre portion which can not be used. It seemed they have either sent the damaged one or during transit.
Now i think i could have not gone for flipkart. I request to arrange to send the proper one from the seller and i will return the same. The address of seller
Nk enterprises.480. Peryarcolony.~nuparpalayam. Thirupur. T. N.
Sadagopan. Chennai.90

+1 photos

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 15, 2017

Flipkart Customer Care's response The customer complaint about damaged product. We would like to inform you that our seller has confirmed that the replacement has already been provided to the customer on 14/Sep/2017 would be delivered on 19/09/2017. Hence, closing the complaint from our side.

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Dear team,

Please find the attachment of flip-kart invoice copy.
Invoice number # faaozk[protected]

Recently i have purchased mobile on flip-kart by using citibank card. The mobile cost is rs:10999 only and i got an offer for citibank card rs:406. Finally bank side debited rs:10593/. This month i have received bill amount rs:1850. This amount emi cost total of rs:10999. You clearly mentioned no cost for emi. Kindly check and solve this issues.

*please don't say this is bank/merchant issue. Highly disappointed..

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Address: Jodhpur, Rajasthan, 342006

Website: consumer complaints

R/s, i have ordered a mobile samsung pro j3 on 28.08.2017 through flipkart and was delivered to me on 30.08.2017 and i start using it from 01.09.2017, 2-3 days i didn't have downloaded anything but when i started playing you tube and games from play store its hanging up and suddenly stop working and get switch off and all it started from 8th sept 2017 then i put out the battery and insert it again then it start working but on 10 its completely off not responding in night then i called customer care of flipkart on 12.09.2017 they told me to check update and then factory reset but still the problem persist, then today morning i complained on 13.09.2017 they are telling the flipkart company policy is only for 10 days, sir this products given me is technically defaulted and they given me but technical failures comes when we use the things if your company do this to me then, how a person will believe such things. Plz sortout the problem and arrange to give me the replacement.

Oct 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

Sep 18, 2017

Updated by duttdevesh For Flipkart my details are Name Devesh Dutt Gaur mobile no. [protected], residence Jodhpur, Rajasthan

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D

duttdevesh

from Kota, Rajasthan

Sep 18, 2017

For Flipkart my details are Name Devesh Dutt Gaur mobile no. [protected], residence Jodhpur, Rajasthan

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Address: Murshidabad, West Bengal, 742123

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Ph [protected]
Email amit. [protected]@gmail.com

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Interacted with the customer customer confirmed issue resolved able to log-in closing the case

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S

Sachin Zunjarrao

from Mumbai, Maharashtra

Sep 13, 2017

Guys please if anyone knows about the process tgat how to raise a complaint against Flipcart please me know I need to go to the consumer court against the Flipcart. Please guys help me.

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S

Sarthik Nijjar

from Chandigarh, Chandigarh

Sep 13, 2017

Please activate my account. It is linked with my number-[protected]. And in response you have give me any information regarding this here's my [protected]@gmail.com

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L

lal babu sharma

from Pune, Maharashtra

Oct 8, 2017

Please activate my flipcart account mymo no-[protected]

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Address: East Sikkim, Sikkim, 737134

Website: www.flipkart.com

Dear team,

When order is reached to nearest hub of your delivery client, suddenly i have recevied update out of delivery area (Pincode-address mismatch).

1. I want to know that when your client taking charge to deliver order to the door at the given address and pin no, then why not they do that?
2. When you are charging delivery charge who cover risk for return of order due to delivery area not match or any other issues provided by delivery client.

Wishing you will understand servicing problem.

Ekart logistics - fmpc[protected]
Od[protected]

Wed, 6th sep

7:55 pm

Rongpo

Delivered to customer

Wed, 6th sep

7:55 pm

Rongpo

Shipment has reached the hub nearest to you.

Wed, 6th sep

7:55 pm

Rongpo

Delivered to customer

Tue, 5th sep

8:50 am

Rongpo

Out of delivery area (Pincode-address mismatch)

Tue, 5th sep

7:38 am

Rongpo

Received at rangpohub_rng

Tue, 5th sep

12:41 am

Rongpo

Dispatched to rangpohub_rng

Sun, 3rd sep

10:39 am

Kolkata

Dispatched to serampore sort facility

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Interacted with the customer, customer confirmed product delivered hence closing the issue

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Address: 110092

Website: www.flipkart.com

I bought "moto e4 plus" n got on 5th september. But the product comes with defect that the touch does not work while it is on charging. I lodged complaint against and got the solution but didn't work. Again i lodged the same issue, the second an engineer visited and he cited that this is not an issue, its the manufacture who made the phone like this. So 3rd time i raised the issue stating for the replacement of the product as it covers the replacement policy but they are saying that i can not get the phone replaced even if it under the policy. Is this what you promised to the consumer before buying from the site.
I just wanna ask why i can not get my phone replaced even if it covers the replacement policy?

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We arranged a technician visit and we have not found any defective issue in the mobile so we informed customer to visit Authorized service center for further assistance. Closing the complaint from our end.

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Address: 411041

Website: Flipkart

Received non working dead battery.
I have requested for replacement.
Initially replacement accepted.
But after few days replacement cancelled for no reason.
Then i have called for support.
Again replacement requested accepted 2nd time.
But 2nd time replacement cancelled again for no reason.
And there is no refund of money.
Totally bad service

Oct 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We would like to inform you that the replacement request has been accepted for customer request on (18th Sep) and it would be delivered on (26 Sep 17 or before of that). Hence, closing the complaint from our side.

Sep 27, 2017

Updated by [email protected] Order ID: OD[protected]

Received non working dead battery.
I have requested for replacement.
Initially replacement accepted.
But after few days replacement cancelled for no reason.
Then i have called for support.
Again replacement requested accepted 2nd time.
But 2nd time replacement cancelled again for no reason.

Again replacement requested accepted 3rd time.
But 3rd time replacement cancelled again for no reason.

And there is no refund of money.
Totally bad service

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Address: Bangalore, Karnataka

Website: www.flipkart.com

Dear concern team,

I subham chanda, resident of maligaon, baripara near purva namghar had plaaced an order of nikon d3400 dslr in flipkart on 09th of sep 2017' through online via order no - od[protected].

On 11th of sep 2017' i had received the placed order on my official address - hdfc bank ltd, ganeshguri branch, dispur, guwahati - 781006 through courier person of e-kart. After opening the parcel i was stunned and surprised to see that camera was missing from the parcel box only lenses and other accessories were seen.

Immediately i lodge a complaint via phone through the information of the invoice no - faaagf[protected] which was available above the parcel box.

On 12th of sep 2017' i called up to know the status of the complaint no - in[protected] but didn't find and response from them.
Thereby i request you all to kindly look into the matter at the earliest with proper justification and solution. If need i will register a fir against flipkart and e-kart.

Looking forward for your support and help as state above.

Thanks and regards
Subham chanda
+91 [protected]
E-mail - [protected]@gmail.com

+2 photos

Oct 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by subhamchanda238 So when my product will be replaced

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

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I ordered a car as mentioned above and i paid for it by phonepe wallet but the order did not aarive even after eleven days then i went to check the status of the order and i found the order cancelled on its own. The money is still processing. Today 9 days have passed since the order is cancelled ant my money is still not with me. Please, help it out. Its the 5th complaint about flipkart i have got since i am using it.

+1 photos

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: 400063

Website: www.flipkart.com

I am purchase mobile (Infinix note 4) on flipkart 31.08.2017 after 2 days it is restart when use social side (You tube, facebook etc.) already mail send & register complaint regarding our mobile problem (Automatic restart when use social side - you tube, facebook, etc) but no reply & no body come for checking, i am going to out of mumbai on 13.09.2017, kindly give refund/replacement if you are unable to response.

Oct 24, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: 606102

Od[protected] this my order its this damage it
This order missing the remote
And flowing in the current through screw

And cannot on the power supply

I am go to complaint the online in your flipkart shopping

With media support

So i need to the refund in my order or replacement my product

Because i am very angry your flipkart shopping deals

Kindly refund this order id and send my gmail account

I am ordered by using with my gmail account but now time i can't log in the social account

Please send the link my details the flipkart account

Important complaint

It's not here the option in my flipkart order
Please help me
Show the product image

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response Replacement has been provided to customer hence closing the complaint from our end.

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Address: Bangalore, Karnataka

Website: Flipkart.com

Dear support my I'm your valuable customer for along time.my account has been blocked by Flipkart due to high number of returns or cancellations.i request to you plz unblock my account because I want use my wallet and I will make sure this in future never this happen again.

Here is my details:
My registered mobile no-[protected]

Regards,
Nikhil pratap

Oct 27, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 15, 2017

Flipkart Customer Care's response The customer complaint about account is blocked. We'd like to let you know that your recent request for a replacement/refund has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

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