Flipkart Complaints & Reviews

I ordered Samsung on max mobile from flipkart application. Received it on 28th august and found that charger is defective and not working. After making so many complaints in last 15 days. No response by company. On making first complaint, i was told that charger will be replaced immediately. But till date no positive action by company. My order id is OD[protected]. I have registered complaint in National Consumer Forum. If problem is not resolved. I will have to take legal actions.

On 23rd August 2017, i placed an order for a stovetop coffee filter.The amount Rs 1644 was debited from my SBI account.But i received no response from flipkart, who, On enquiry said they received no order, no payment was made by me. When enquired, SBI confirmed that the transaction was successful with the merchant. Where did my money go then? screenshots of the transaction are attached herewith.

Sir,

My humble apologies to anyone who might consider me a whistle-blower and those who's interests, both business or otherwise, may be hampered due to my statements.

I would like to begin by questioning the law governing online sites where they are free to sell products, both legal and illegal, and why is no their absence of any kind of Governance over these sites ?

The case in point is Flipkart.com which is openly selling Air Guns and Air Pistols under the category of Toys, Tablet Cases and Covers.

I must point out that as per Arms Rule 2016, issued by Ministry Of Home Affairs, this product clearly falls under the category of Air Weapons and requires an Arms Licence.

It must be noted here that under Prevention of Cruelty to Animals Act 1960, in Section 11, indicts someone as a criminal who causes any person from causing pain, cruelty or suffering to animals. But invariably these airguns and air-pistols are used on helpless small animals, in particular birds and monkeys.

The sellers often quote the Rule G.S.R.991, Schedule -II(3) under Arms Act, 1959, under which specific categories of Airguns and Air-pistols are exempt from licencing requirements.
However, in 2002, the Hon'ble Delhi High Court has quashed the exemption notification G.S.R.991 of the Arms Act, 1959. The order came on a Public Interest Litigation(PIL) case filed by the NGO People for Animals, headed by Ms.Menaka Gandhi.
Also, the relief application filed by the Air Gun Manufacturers Association, seeking stay on the High Court order, was duly rejected by the Hon'ble Delhi High Court in May, 2011.

The facts mentioned above clearly indicate the product in question, i.e. Airguns and Air-pistols are illegal to be sold in the present manner, and both Flipkart.com and the sellers are clearly engaging in a misdemeanor and violation of law, and must be booked under provisions of the Arms Act.

As per the Arms Rule 2016, certain norms have been mentioned under which sale of such products is possible and actual dealers and manufacturers are clearly following these norms as laid down by the MHA, Government of India. However, it seems that these online sites and their sellers are beyond any legal control.

I may not require to give similar details about hunting knives and swords being sold openly on these sites. Needless to say, these are clearly banned products and sites like Flipkart.com seem to be catering to the mischief-mongers, criminals and miscreants of our society, by openly selling and promoting these products.

I'm appalled at the fact that banned and illegal products are available so easily to people and I'm forced to question the mentality of both the buyer and the seller. Also, the role of Legal Governance over such matters is questionable.

A gun can only be used to shoot someone or something and I don't see any other utility of this product. Similarly, I wouldn't require a hunting knife or sword to cut vegetables in my kitchen, especially when hunting is illegal in our country. Yet, these products are bought and sold on a regular basis and socially responsible enterprises are providing a legal platform for these activities to flourish.

I hope this message assists in putting an end to such illegal and irresponsible activities, and provides a safer environment for our families and kids to shop online.

Should any further details be required on the above matter, I would be pleased to assist.

Hoping to see some positive action,
Regards

I have ordered the product birdy Micro Fiber Collapsible Wardrobe (Finish Color - Blue) from flipkart under order ID OD[protected]. The product, what I have received is seems an used product, delivered in a devastated package. Once I have opened the product I saw, some of the rods of the wardrobe is damaged. I have asked a return request through the customer care on the same day. The representative has assured me a technician will come and visit my place on sept 8. But, there was no show.On sept 10, again I have called the customer care for the status. This time I got the time till 15th and as usual there was no show, not a repose, not even a call from the customer care.I called on 16th to the customer care and got a reassurance that the technician will come and visit within 24 Hrs. I have waited till the time and again the same. There was no show, not even a call. On 16th, again I have called to the customer care and again I have got a resolution like within 48 hours some person will come. I am repeatedly asking the customer care that no need of the product, take away, but still there is no response from their side.
Dear Flipkart, don't test your customer's patience.
Now, I want a full refund on this purchase and need help on this.

I ordered a suitcase from flipkart at a discounted price. The very next day i get updates for my product is shipped, and after few hours the order gets cancelled. Now the customer care says order it again at the current price, this is a trick used by flipkart, it does not give any product at discounted rate they just place order, then cancel it, then ask you to order again, this time at regular prices(without discount). Worst window shopping experience ever.

I had placed an order of Redmi Note 4 on 16th August 2017.However the order was not successful and the money for the order had been deducted from my account instantly. So I mailed them the scenario and they replied me assuring that my money would me refunded within 8 business days. However until today the money has not been refunded and on contacting several times they told me to enquire in my bank. On enquiry the bank proves me that the money has been deducted from my account to flipkart. And even after all this the customer service of flipkart tells me that they have not received the amount earlier...

Hi Sir/Madam

I created a order (OD[protected]on 21st of Aug 2017 for dell inspiron laptop and other items. I returned two times dell laptop because they had given wrong configuration laptop with fake Microsoft operating system.after that they said they will refund the 47100 rupee to original payment method and therfore i am requesting them to refund the money but they are giving me only dates.First they said 7th sept, then 11th sept and 14 sept and last dates is 16 sept.

they are mentally harassing me and other family member .we are middle class people.i am begging them to return the money.

For Proof i am attaching the CC Statement from where they deducted the money.

Hi
I ordered Nokia 105 2017 model mobile phone. Today after it git delivered there was an old mobile phone inside the box. And the there was no box seal on the mobile box. This will become a serious issue if my concern is not resolved.
Even if i get a defective product thats fine but this is some old mobile which is been placed inside that box. I saw these in internet. But never thought i ll experience this.
Regards
Manoj

I had placed an order of Redmi Note 4 on 29th August 2017.However the order was not successful and the money for the order had been deducted from my account instantly. So I mailed them the scenario and they replied me assuring that my money would me refunded within 8 business days. However until today the money has not been refunded and on contacting several times they told me to enquire in my bank. On enquiry the bank proves me that the money has been deducted from my account to flipkart. And even after all this the customer service of flipkart tells me that they have not received the amount earlier of which they had assured me that the money will be refunded.
On placing the order I had received the following message:
We have received a request for your order with Txn ID:TX[protected] and are trying to confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, we will refund the entire amount to your account/wallet automatically.

I have ordered a bed sheet last week.

Order id
Od[protected] item)
Order date
Fri, sep 8th '17 11:42 am

I received it but the problem is it has oil stains in it, firstly as i loved this i thought i will wash it and those stains will fade away and i kept it as i dint wanted to return it.

Now i have no invoice or other essential papers you require to return it the way it is been given to us.

Pls suggest a solution for this problem. What can be done in such case.

The bedsheet is non useable too. It has so much stains in it all over.


Looking for a positive and fair response for the value paid.

Mobile purchase order on 12/04/2017 and delivered on 21/04/2017 delevered place on motihari purvi champaran bihar
Sir mere mobile ka rear camera on karne par color patti jaisa aa raha hai
Or mere mobile ka bill kho gaya hai. Jiske karan mai kisi service center ka use nahi kar pa raha hu. Mujhe aapki help chahiye mai kya karu.
Mere mobile ka serial no. Hai
Pn:8ssp69a6nbvxhb106cc0c50
Hnb1b5xt

I made a purchase of lenovo laptop from flipkart dtd 5/09/2017 in the name of the company. The gst invoice which accompanies the product does not contain the gst no of the customer, ie nmdc ltd. As it is a must for claiming input tax credit. The request for the change in invoice /revision for incorporating the gst no of my company is not at all taken care off.
When the request is genuine and the purchase is in name of the company,...

I ordered a asus rog gl553vd from flipkart. For address i took gps location.
Now my order status is saying address pincode mismatch. I recently purchased from amazon which was delivered without this kind of # on the same address.
No address for ekart office nor contact no.
Im in urgent need of a laptop. And the customer care executive of flipkart is asking to cancel my order.

Dear sir/madam

Greeting! I, anuj kumar shukla purchaed a mobile ivoomi me5 - 4g volte (Black, 16 gb) 2 gb ram from flipkart.com with following details:

Order id
Od[protected] item)

Order date
Sat, sep 2nd '17 11:37 pm

Total amount
₹4, 499through cash on delivery

Now i am facing problem with the mobile e. G., touch not working properly, hanging issue, heating issue and charger is also not working properly. When i talked to flipkart regarding this issue they advised me to visit the service center. I have searched for its service center and i got an address from ivoomi's website. I have visited ivoomi service center at malviya nagar, new delhi.
*name of the service center - mobile planet-malviya nagar, new delhi, delhi.* i explain about all the problem which i am facing with the current handset. They gave a very surprising answer i. E., this will work like this only and we can not do any thing in this regard. My complain was about touch problem and hanging issue and non performance of my charger. Immediately i asked for a written proof, but they denied to provide this saying this mobile will work like this only, perhaps due to cheap quality built. Latter on i got a call from flipkart they called on this service center and they told that they are in a process of registering with ivoomi. Now please address to of my questions

1. If it is in a process to register with the brand, why they have put their name on their website?

2. If above mentioned service center is not registered they why they have denied to service? They can tell a simple answer that we are not the ivoomi service center.

I getting very much frustration with the kind of product received. I have informed flipkart within 10days and i have also visited service center. But till date i am empty handed. My touch is not working properly, charger also not working properly, hanging and heating issues are an added problem. What to do if flipkart is not listening and service center of the brand is ignorenet and not responding to my problem by saying that this mobile will work like this and we are unable to service its touch and other thing. Flipkart gave me very surprising suggestion i. E., you could have purchased a branded mobile. Now plesae explain following questions too.

3. What is flipkart's measure of a branded mobile?

4. If ivoomi is not a branded mobile then why they are selling this to their platform?

If my problem will not resolve then i will write and post a video of these problems in many web platform available e. G., youtube etc.

I am in touch with http://consumerhelpline.gov.in/ with their toll free number[protected]. They advised me to contact brand and flipkart (Being a selling platform) and to explain the problems. They told me if after complain my proplem will not resolve then i can register a case in consumer forum india and they will help me in this regard. I have enough negative response from flipkart to register a case for which i am getting mental stress. Now they need response from brand.

I request you to consider my case and either send me a replacement and good quality of mobile or refund my full amount.

Hi,

I did placed moto e4 plus (Fine gold, 32 gb) on july-2017 and i have selected emi option and i have paid 1st emi on aug-17th but i got a messaged from my back as my emi was canceled by flipkart. Why you canceled after paid 1st emi you people doing business like this. And i have sent many emails to flipkart but not yet resolve as of now.

Order#od[protected]

Thank you,
Chandra. A

I have ordered car cover for rs.859. Payment is made by credit card. Order having i'd od[protected]. But later in i have cancelled this order and asked for refund. Flipkart given me the reference no of refund but bank is saying that no such transactions take place in my account no the bank is constantly confirming the same, which i am sharing repeatedly.
The result is that, i am getting harassed unnecessarily.

I have asked for refund for reliable power bank, i am taking a follow up since last 15 days and ever day customer exicutive is telling me we already gave you refund, and i have not recived any refund nor message nor email, you can check attachment as well there is a organge colour circle on refund, if you would have paid me then it might have changed to green circle, please refund my money or else i have to take some other action now

I have not used my flipkart account for a while and now when i tried to log in i forgot my password so i clicked onto forgot password and then it is showing that my account is inactive please contact customer support to reactivate it. But there is no option to contact customer support anywhere in the app or in the website.
Please fix the issue and provide an option to contact customer care without logging in so that people don't have to come here and complain about your company and get it resolved.

I have buy samsung galaxy on8 from flipkart.

Product is faulty when i initated for its return flipkart clearly denies and inform me to contact service centre.

Service centre is also not able to resolve my issue.

Now mobile is totally waste for me. I have spent 10000 on mobile.

Kindly replace or return my mobile.

Dear sir,
I have made an order on the 1 september 17, this morning i got an sms saying my item will be delivered today.in the evening i got another msg reading my item cannot be dispatched please call customer care... When i called i was told that i couldn't be reached... But i am wondering whether the delivery guy did come and tried the call? I need the item urgently please do the needful.